Customer Reviews for Staples Mill Mini Storage
(U-Haul Neighborhood Dealer)

106 reviews

8513 Staples Mill Rd   Richmond, VA 23228

(804) 321-1214

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 12 pm - 5 pm

Services at this Location:

Contact Us

(804) 321-1214

8513 Staples Mill Rd
Richmond, VA 23228

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 12 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The customer service was really good. There is a very “warm” lady working and she is very cordial and welcoming. Her customer service e is very good.

NELLOW S. 
Rating:
5.0

Nothing. Process was easy and straight forward.

Andrew N. 
Rating:
2.0

Don't overcharge and stick to the amount quoted. Properly train the employees before leaving them alone during operating hours. Don't park the vehicles in impossible ways without offering to get the vehicle for the customer.

Shannon A. 
Rating:
3.0

The app didnt work well for uploading pictures and it took me 5 tries to upload the pics

William Y. 
Rating:
5.0

Great customer service and professionalism

Christine J. 
Rating:
5.0

Overall a seamless process. Being able to use the app and lock box to pick up the keys made everything easy and stress-free.

Brady R. 
Rating:
1.0

worse customer service ever

filiberto R. 
Rating:
5.0

Great staff and franchise wonderful people and facility will be using this location for my rental needs.

Jermaine M. 
Rating:
5.0

Pam is an asset to the uhaul team. Thanks!

ALEXANDERGARDEN R. 
Rating:
5.0

Customer did not leave a comment.

Michelle T. 
Rating:
2.0

Extend the office hours to provide customer support if needed. 9:00 am to 5:00 pm is not adequate. When I arrived at 9:00 am to pick up and at 5:00 pm to drop off, the office was closed and I had questions. I was able to figure it all out but would have saved me about 30 minutes each time to have a representative there to ask, especially in the morning.

Diane C. 
Rating:
3.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Customer did not leave a comment.

ERICA C. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Shanay was great. Excellent customer service. Very accommodating and friendly.

Jonathan S. 
Rating:
4.0

Lady helping me for very courteous, polite and professional. I appreciate type of this in this day and time.

SHELIA Q. 
Rating:
5.0

The staff member was very friendly and courteous, and the truck was incredibly clean. Excellent experience!

Eric M. 
Rating:
5.0

Customer did not leave a comment.

yolanda G. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Customer did not leave a comment.

SHEILABETH D. 
Rating:
5.0

Excellent customer service

CHELSEY W. 
Rating:
5.0

The only thing that would keep me from recommending this location or using this truck again is the rental dolly and furniture blankets taking up space in the back and getting in the way. Had I moved them for easement, I would have broken the seals and been charged for something I did not need. Bad idea. I prefer U-Haul trucks, but this sales move will keep me away from trucks so adorned.

ROGERJAMES R. 
Rating:
5.0

Shenay deserves a huge round of applause. The vehicle was well maintained and in great working order. I greatly appreciated that it was full of gas on pickup unlike many other U-Haul locations and rentals I had previously gotten. Thank you so much for making my company's gig yesterday possible. I'll be renting from you again and again. 🤘

Ian B. 
Rating:
3.0

Customer did not leave a comment.

Diana F. 
Rating:
5.0

You do not have to do anything

SHEILABETH D. 
Rating:
4.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

KEYLONGERON M. 
Rating:
4.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

Customer did not leave a comment.

Deatrice J. 
Rating:
1.0

It took 45 mins to get the app to go through the. Check out process and the person working there was no help at all no one answered the help line or the chat on the app the back of the truck was infested with bugs 🐜 when we got it we spent about 30 mins killing bugs and sweeping them out when we took the truck back the app was a little better but finding out were to drop the keys was a trick all and all uhaul should not have that place dealing with the truck s

Melissa D. 
Rating:
5.0

Customer did not leave a comment.

STEVENLEE B. 
Rating:
5.0

Customer service was great, very professional, and courteous.

MARY H. 
Rating:
4.0

Customer did not leave a comment.

Kimberly R. 
Rating:
3.0

I only needed a one way rental and was told you need to make a reservation so this cost me about 300.00 because I had to bring the truck back never again will I do this

joseph M. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

I will never do online pickup after store hours. I prefilled out approval days before pickup, and even went to the site the day before to talk to them. I had no idea Uhaul had to call 2 people at 8am on a Sunday morning so I could pick up. This could have been done days prior. Very frustrated and doubtful I'll ever use Uhaul again.

Charles W. 
Rating:
3.0

Customer did not leave a comment.

John G S. 
Rating:
5.0

Customer did not leave a comment.

Valerie O. 
Rating:
4.0

I didn't receive code on my mobile to pickup my van.

RAJESHKUMAR S. 
Rating:
4.0

Very easy going

Denise S. 
Rating:
4.0

Customer did not leave a comment.

Andra B. 
Rating:
5.0

Awesome customer service. I ended up going to the wrong rental location and was called to let me know the right location. Would definitely rent a truck from this location in the future.

Fanion N. 
Rating:
3.0

Furniture dolly reserved was not with vehicle. Had to go to a sister facility to retrieve one.

Glenn D. 
Rating:
5.0

I have used Staples Mill Mini Storage for years now. I rented a truck to move my things out and into our new apartment. It was bitter-sweet. Ms. Pam has always been such a help to us, and the new young lady was kind and pleasant as well.

John D. 
Rating:
3.0

It seems the app for returns doesn't work completely with an android phone otherwise no issues

BRIDGETTECOLLETT T. 
Rating:
5.0

Online registration was fantastic. Personnel at pick up was friendly, competent, helpful and very efficient. 5 Stars!

Andrew E. 
Rating:
5.0

Customer did not leave a comment.

kyle W. 
Rating:
3.0

The app is too cumbersome and takes too much time. It also didn't work to get the code for the key box. It said no network connection but I had three bars on my phone.

Laurine B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
3.0

Did our order online. When we went to pickup the clerk had no clue and was not helpful. Told us to go to another U-Haul. Came home, completed online again, went back. This person very helpful! Won't use this location again.

Barbara G. 
Rating:
5.0

This is my second time in the past few months renting from this location and I have greatly enjoyed the professionalism of the staff.

Kevin T. 
Rating:
5.0

nothing to improve. the clerk was very nice and helpful.

john A. 
Rating:
2.0

Check your trucks thoroughly

Shatema W. 
Rating:
5.0

Great service! The person who helped us check out was wonderful. Will use again when needed.

Michael L. 
Rating:
5.0

Maybe more vehicles. Just a thought.

GETU M. 
Rating:
5.0

I was really impressed with how nice and efficient the women working here are. Very helpful! The U-Haul was super clean and in excellent condition. Drove like a dream. Both the pickup and return went so smoothly. You can't go wrong renting from them!

JACQUELINE G. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Ross Z. 
Rating:
3.0

Customer did not leave a comment.

Kristi W. 
Rating:
5.0

Everything was excellent.

andre A. 
Rating:
2.0

The best experience I ever had with U-haul was at this location.

MICHAEL R. 
Rating:
5.0

Checking in AND out using the app was extremely cumbersome, frustrating and took forever! Will never use the mobile service again, if I use U-Haul at all

Nancy F. 
Rating:
5.0

You all are doing a great job

diane M. 
Rating:
5.0

A bit surprised by everything that was needed in the app but with the friendly agent at the site, it was a smooth process. Very personable and helpful.

Terricita S. 
Rating:
5.0

Very friendly and said he would help push my pickup problems with UHAUL.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Ashli S. 
Rating:
5.0

Staff was very friendly and the rental was a pleasant experience

Don W. 
Rating:
5.0

Customer did not leave a comment.

Frank T. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Spence M. 
Rating:
5.0

A hug from the U Haul Agent.

Dennett M. 
Rating:
5.0

Good job

Peter M. 
Rating:
5.0

The onsite manager was very helpful and professional!

Sharron M. 
Rating:
4.0

This review has nothing to do with this location. The issue is that there was no person at UHaul (online or in person) who could tell us what the charges were and what the total would be. This began with the person who did the initial contract that was done at the main location where the truck was reserved for pick-up the next day. We are totally unhappy and feel that UHaul needs to fix their customer service. No idea that the charges would be so high!

Judith G. 
Rating:
5.0

Great experience. Fast and really great service. Many thanks!!

Emmanuel W. 
Rating:
5.0

Customer did not leave a comment.

Elmer H. 
Rating:
5.0

Nothing! The gentleman behind the counter was most helpful about loading and securing our queen bed and mattress with box springs. It had to travel across town riding at 70 mph for about 30 minutes. As an older, single woman with 2 teenaged boys assisting me, I really appreciated all of his extra time and guidance in the proper use of the truck. Plus, I had recommended you all to my friend, a local math professor, who the bed belonged to. THANKS SO MUCH FOR EVERYTHING!!!

Elizabeth H. 
Rating:
1.0

the attendant made an obvious error in taking down the mileage on the truck. I rent a truck at least once a week from the other location and NEVER went over 70 miles in one day. This attendant said i went 213 miles!!! not possible. she was rude when bringing this to her attention and still have not revived a credit!

doug B. 
Rating:
5.0

Bill was the person that rented me a Uhaul truck when I helped my daughter move into a storage unit at Staples Mill Mini Storage. He was accommodating and did whatever he could to make sure that I had the best customer service experience ever...and he succeeded! Pam and Bill work at this location and they are both great! Renting a truck from there is easy and painless. They also have affordable and safe storage units at this location. I would highly recommend renting a Uhaul at Staples Mill Storage. You won't be disappointed!

STACEY N. 
Rating:
5.0

Bill provided exceptional and timely customer service.

Howard M. 
Rating:
4.0

Customer did not leave a comment.

james H. 
Rating:
5.0

Customer did not leave a comment.

TERESA H. 
Rating:
4.0

Both employees were friendly and helpful. Above average customer service

Christian H. 
Rating:
5.0

Nothing. Smooth experience and the man working at Staples Mill Mini Storage was notably helpful and friendly.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

The floor mats were covered in dirt, but otherwise, it was a great experience

Jacob E. 
Rating:
4.0

The only problem was checking out and paying for the rental truck. It seems as though the computer's payment system is complicated or tedious; the office staff struggled with it.

DONNA F. 
Rating:
5.0

Customer did not leave a comment.

Jesus O. 
Rating:
5.0

Customer did not leave a comment.

irina K. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Excellent customer service

William Y. 
Rating:
4.0

Customer did not leave a comment.

Len S. 
Rating:
5.0

Customer did not leave a comment.

Terry A. 
Rating:
5.0

Owner was friendly and helpful. Delight to work with and will rent again.

Stephen W. 
Rating:
5.0

Wanda was exceptional. Personal and professional.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Wanda was a pleasure to work with. I will come back to this location

william F. 
Rating:
4.0

Customer did not leave a comment.

neale F. 
No reviews have been submitted for this location.

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