Location was very unprofessional and charged me for extra stuff that never actually got done. Waited on hold for over an hour to try and get these extra charges resolved with customer service finally just hung up the phoneJOSHUA C.
Customer Reviews for Star Car Audio Window Tinting
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was friendly and the site was clean. I was annoyed that they opened 20 minutes late. Once they opened they took care of all the customers waiting pretty quickly.Jeremy C.
Customer did not leave a comment.AARON SEIJI A.
Customer did not leave a comment.ALLYSIA ANNE B.
Customer did not leave a comment.Febious V.
Happy to help us, and so very friendly....would definitely recommend this location.Melissa G.
Customer did not leave a comment.Patrick D.
Fix the passenger side tale light on that dolly.JOHN W.
Customer did not leave a comment.ANNA G.
Customer did not leave a comment.Donald F.
Customer did not leave a comment.MARIELA C.
No problem with the Hermiston location. The owner was very friendly and easy to work with. However, the total U-Haul experience for this particular move was not good. First you confirmed my pickup location as Secure Storage in Kennewick which was good. Then you gave my trailer to someone else and told me to pick up at some place in Richland. I contacted them and learned it was for a smaller trailer which would not work for my needs. Then you found me one in Hermiston which was great but the only problem was if I didn't return it to Hermiston then there was an extra $75 charge. I think there should have been an exception made which allowed me to return it to Kennewick since that was my original location agreement.samuel B.
The business owner was great to work with and very helpful! Will definitely be doing business here again.Vern G.
Service was excellent and the owner is a pleasure to deal with highly recommended 5 starsMARTIN D.
Uhaul changed my pick up location without notifying me. Uhaul's customer service is terrible but the pick up location was amazing!!!Kristin H.
I arrived five minutes before my 10:00 appointment the first words that was spoke to me is I can't hook you up because I'm the only person here well there wasn't another person there until 11:00 however it didn't matter I had to go to Ace and pick up something U-Haul had installed my hitch and he wanted a different ball on it now that's what I use the last time I used U-Haul so I went to Ace hardware and had everything taken care of however the guy was an idiot I told him when I went in that my driver's license was not valid it had a whole pumped in it and the reason being is I had to get a new one because I wouldn't be home before it was outdated and I gave him my temporary license he got on the phone started telling a guy that I didn't have a picture ID I just told him that I had an ID it just wasn't valid and of course my picture was on it the guy was stupid so I took out my driver's license there was a lot of stuff piled on the counter and I tossed it over on the counter not even within 10 in of him across the junk he told the guy on the phone she just threw her driver's license at me which was a lie so now he's stupid and a liar when he got off the phone he proceede to tell me he respected his elders but he wouldn't put up with me throwing something at him so now he's stupid he's a liar and he's an asshole I stretched my arm out across to show him that I could not reach across to where he was and he told me to get my arm from across the counter now he's a bully so now he is a stupid lying asshole bully.. it definitely was not a pleasure I was a nervous wreck and shaking when I got out of there the door was very hard to open the guy what I took it back said he'd fix that and the bottom was dirty I had to dust all my boxes the bottoms of them my eyes chest and everything that I had set in the dust before I put it in on my rug before I've always had excellent service from you all including them installing my hitch a few years ago..NELDA T.
I would recommend coming to this location to pick up a uhaul. I would also tell them what ever you do, do not use the APP. Choose to have a real person issue the vehicle, the App wasted an hour of our time. The only saving grace was the gentleman helping us inside the shop.Aaron G.
Customer did not leave a comment.William J.
Star Car Audio is the best U-Haul setup I have ever worked with. The owner is nice and very professional! I will only recommend my friends and family to Star Car Audio for using a U-Haul!WILLIAM ANDREW B.
Star car went above and beyond to ensure my questions were answered and I was happy. Very friendly people there. Thank youGLEN D.
Wash the outside of the truckJackie M.
Customer did not leave a comment.Thomas G.
i've rented in equipment in the past and you reps have gone through the process of hooking the equipment this time i was asked if i wanted them to hook up the equipment that it was 20.00 dollars. i think that, that should be part of the reps responsability.Louie S.
Get more 6x12 covered staffed in Pasco waFrank J.
Greeted at the door and told there was nothing further I needed to do, the customer service rep took the keys and checked the vehicle back in.Brenda B.
Customer did not leave a comment.Stephen C.
Your application to turn in the trailer would not let me upload the photos required to check in the trailer out of hours. Eventually, somehow the app showed that I turned in the vehicle, even without the photos. Technical support took over an hour to call me back, and when they did, they were blocked as "Potential Spam" by Verizon, so I never got my callback. A very frustrating experience.David D.
Customer did not leave a comment.JASON C.
If you're just dropping off, then this is a good location but if you have any questions they do not have any answers. The staff was very nice.REBECCA L.
I was told buy a regional sales rep that the 15 foot truck I needed would be at this location and not the one I would have preffered. So after driving 40 miles out of my way I get to this location and the only truck that was there was twice the size than the one I wanted. U haul did comp the price of the truck but that huge truck used a lot of fuel so it ended up costing me more in the long run anyway.Alex V.
Customer did not leave a comment.douge R.
Customer did not leave a comment.Calen P.
Customer Service was way above and beyond. Super easy to work with Quick and efficient with the entire check out . I Will recommend and I will be back if so need another trailer.Brady P.
Very expansive I had to Pay 82.95 for allolga C.
Customer did not leave a comment.DONALD JOSEPH M.
The truck I was given is a piece of shit. No inspection of the drivability of the truck was performed. Maybe it was and I was given a death trap for my 2000 mile journey. I'm glad I made it, but I'm very surprised the truck didn't break on the way.Walter M.
Customer did not leave a comment.Alex M.
Customer did not leave a comment.DARRELL W.
Owner was very helpful & friendly and he got me on my way quickly!Seth W.
Customer did not leave a comment.Jeremi U.
Customer did not leave a comment.Trent A.