Please have a more designated visible place to put the locks. Seems to be a reoccurring issue that I can never figure out where im supposed to attach this at pick up location.
Steffanie P
Customer Reviews for Star Car Audio Window Tinting
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is no reflection on the pick-up location in Hermiston, they were great. This review is about U-Haul and the reservation system. I made a 10 foot truck rental to be picked up in Pendleton OR. I received a call from U-Haul the afternoon prior to picking up the rental, saying there was no 10 foot truck available at my preferred location. If this was the case then it should not have been an option to chose when I made the reservation. They then told me there was a truck available at a location approximately 10 miles outside Pendleton at PJ's Truck Repair and that I would have to do a mobile phone check out. When I got to this location I was not able to do the mobile phone check out as PJ's did not set up the rental for this process and they were not open. I then called U-Haul and then had a 15 truck in Hermiston, which was 20 plus mile the opposite direction of Pendleton. This constant mess up on my reservation by U-Haul and its affiliates added time to an already long day driving in hazardous road conditions.
Richard PYou need to find more people like Miguel he was courteous professional knowledgeable efficient the truck was easy to drive and to load 👍 I had a great experience thank you. Douglas Wagner
douglas wThe owner of the establishment was absolutely wonderful. Just moved here and still figuring out the area. He helped me get a taxi back home after dropping off the u-haul. This guy was very helpful and made the experience easy and I felt very welcomed.
Jordan ZMake sure trucks are clean! Ours had trash in the front seat area. The check engine light was on and stayed on the whole time.
Delpha SAbsolutely the best service I have ever had
richard hNothing. Super easy and awesome location.
Tim HI showed up at store closing and they still helped me disconnect the U-Haul trailer. Great customer service and very helpful.
Shantel CMaybe have a few sizes available, but the 26' truck worked great!
COry jEverything was great. The guy who helped me was super easy to work with
Kelvin LCarlos was very friendly, professional and quick. Thank you all for the great moving experience!
Thomas SI was supposed to drop the trailer off at a different location but they were closed and there was no way I was going to leave it there without a way to prove it in case it was stolen so I had to take it to another location.
KELLY Tvery nice to deal with. will go there again for needs.
DANIEL BI was given this address to return the vehicle, though I drove right passed another U-Haul place on my way to return it. Seems like uhaul makes their customers "move" equipment for them. I think I should get paid for doing their jobs!!
KELLY TThe owner was super nice! Stayed late for us to check in and again for us to check out. 10/10 experience
Ashley EGreat service! Best place in town!
Shalla PI think the guy I talked to said his name was Miguel? Super helpful and made the process so painless which I was really appreciative of as I had never rented a U-Haul before, 10/10
Jacob SVery friendly
Esther MExcellent service, greatly appreciated their help!!
Braden BIt was a great experience snd the second time we’ve used the location.
Cinda KWill use in Future very helpfull
ROBERT FThis is the worst truck I have ever gotten from u-haul. I have rented several times in the past and been very happy but this was not one of those times. The truck leaked and several boxes were soaking wet. It also had no power and would top off at 50 mph on steep hills along with a very bumpy ride.
Herschel RThe customer service here is 10 star plus! I have used this location several times and have always been treated with care, respect and kindness. This location takes time to answer questions and gives helpful pointers. Highly recommend this location.
Judith CAll good 👍
Ken AThe pickup site was good. The business was cold inside and no heat. After the transaction, I realized I had given my personal card by mistake instead of my company card and went immediately back in. He said I could switch cards when I dropped it off. Wrong. My personal card had already been charged when I dropped off the trailer and could not be changed.
julie jThe uhaul I rented ran good and was somewhat clean. More so my complaints are for paying $224 to rent the uhaul that came with 147 miles from the destination I was leaving from to the uhaul place I was suppose to return it to...I feel like that should have been accounted in for being able to take my stuff to where I was moving to and than dropping it off but the miles weren't so at the end of returning it I was charged an extra $60 on top of what I paid in the beginning and having to fill the tank to get it back to the gas it had in it which was $100.00 so my renting of the uhaul and gas to fill it was $385.00. Talk about burning a whole in your pocket.
Tyler SThe guy at the counter was very nice he got me in and rented me a trailer very quickly he was very pleasant to work with just a nice guy all the way around I would definitely recommend this U-Haul dealer for any one that wanted to rent a U-Haul
Jason LThe experience was perfect, we were in and out in minutes! We could not have asked for a better experience!!
Cinda MThey guys are awesome!
Nichole TThese guys are awesome!
Nichole TThese guys are awesome!
Nichole Tafter hours drop off. The lot could use some cleaning and restriping because I probably dropped the trailer off in not the right spot. I SUCK when it comes to backing up a trailer, so I left it in a convenient spot for me.
Wade RThe truck was mostly clean but there were sunflower seeds and a few crumbs in the cab. The store manager was very friendly and helpful. I feel he went above and beyond.
Jessica WThe U-haul drop off went off easily. Im not sure if they have it somewhere, but maybe post online when U-haul drop off is with when the store closes. Overall. Good service and nice people!
Catelyn HBest U haul around owner is amazing
harold bUhaul told me to pick up the truck in Pendleton but after driving all over Pendleton I finally got told it was 20 miles away ? Picked it up over the phone at close to 5 pm told it was going to be not charged for that day and I would get a extra day when I dropped off the truck in Portland the people gave me a run around and we’re rude they wanted to charge me 7 dollars a day and an extra day , just under 3/4 tank they tried to tell me it was 3/4 full I’ll think twice before using uhaul again what a pain.
Russell GKeep up the good work
david gAwesome service
Corey GGreat service
Shane BThe locations get 5/5's, but corporate U-Haul lacks basic logistics functions, and they get a 1/5. Won't use again due to poor scheduling system and communications on the corporate side.
Winfield BI would not recommend UHAUL TO ANY ONE
bob cWhen I picked up the U-Haul the gentlemen I talked to were very helpful and friendly, but after they gave me the key I went to my U-Haul and it had a quarter tank of gas, the cab and back were filthy, and shortly after I left from picking up the U-Haul the break light came on and after I opened the back I couldn't get the lock to reach The U-Haul ran horribly, it was very loud and sounded like it was on the verge of breaking down. I paid over $900 for it and was very displeased with the state of the U-Haul.
Shayla FMiguel was great! Friendly and helpful!
leenan rOwner said do to the drug activity and homeless people in that area that he doesn't recommend picking up after hours in that location.
donald mMy only problem was I had to drive an extra 60 miles round trip to pick up the trailer.
Michael SNot change pickup locations at the last minute. I was not happy at all i had to go 60 miles outta my way to pickup a trailer. Not cool at all.
ROBERT SNothing.
CHRISTOPHER S5 stars to the owner of Star Car Audio. As for Uhaul, I give you minus 5 stars. When I called to make my reservation for a 26 ft. truck (4 days before I needed it ) I was told Uhaul has a crew of drivers that delivers their fleet between pick up locations and that one of their drivers would have it their in time for me to pick the truck up. I also reserved this truck for 2 days. When I arrived at the pick up location the truck was not there. Uhaul didn't even have the phone number of the delivery driver to find out where or how long he'll be. I called Uhaul of the situation and they didn't know where my truck was. So now, not one person at Uhaul knows where my truck is, not even the manager of fleet, who finally gets on the phone with me. I voiced my frustration to him. He offered me $50.00 credit towards my rental of a 15 ft. truck they had on the lot. When I first started calling 4 days earlier to make a reservation I could of had a 15 ft truck in the town Pendleton, Oregon, where I live and moving just 2 miles down the road, but I choose to drive to Herminston, Oregon, a 30 minute drive, to get what I need. So now I have a 15 ft truck that now I have to pay the extra miles that I could of had in Pendleton , Oregon and now have had to pay the extra miles. So when I said this to the fleet manager he became a smart ass and said he could take back the $50.00 credit. I was left with no choice but to take the 15 ft. ( Which I could have taken in Pendleton, Oregon that would have saved me a lot. I asked the fleet manager about the one in Pendleton but said I can't have it.) The handling of my lost truck, dealing with nobody knowing where the truck was, the inconvenience and having it harder on the people doing the moving and extra time it takes to go back and forth due to the lack of size of truck PLUS dealing with the fleet manager who was a total jerk, I am still upset with Uhaul of a complete mismanagement. Moving is stressful enough as it is, and then to not have a 26 ft truck that you order to have it not there is beyond incomprehensible.
CYNTHIA SFront of trailer was covered in oil from previous customer
Stephen DThey were closed. There was no one to talk to about issues we had
Matthew NGreat customer service, 5 star for sure.
Arther ROwner was very friendly and quick to assist. The trailer connector didn’t work for my vehicle so he advised the parts store across the street. They had on stock and I returned easily for my rental. Pick up and return was a breeze
Pete WIt was a good experience. Verizon had a major phone outage and everything went without a glitch. Thankyou to all of the Uhaul staff.
IVAN SService was great, thank you so much for the help!
Trevor GU-haul I will never use this company again! Our experience was terrible. We went into the Chehalis Wa center to see what size of truck we needed and we were advice you get a 20 ft truck . We watched the video so we thought ok this will work ; so we ordered the truck and a car dolly so I wouldn’t haven’t drive my car. We went back and changed to a car carrier so the cars tires would be up. Two days before our moved someone called and said Chehalis would not have a truck for us or car carrier. I said what!! They said we’d either have to go to Rochester or Onalaska wa to pick up truck and Longbeach to pick up car carrier which is a 150 miles in the wrong direction not to mention the gas for the truck and the car. We had ordered from Chehalis and my husband and I drove to Chehalis to try to clear it up. They tried but nothing close for the car carrier so we agreed to picking up truck in onalaska and car carrier in Herminston Or. upon picking up truck it wasn’t ready and took almost a hr for girl to figure out how to scan driver’s license. The truck was dirty and the dolly and blankets weren’t in it. She called someone to find them. We finally left to go load the truck and sadly I had to leave my antique vanity part of bedroom set and quite a bit of boxes that just wouldn’t fit and we packed that truck to to top. We needed a 26. Then Saturday , I drove my car and my husband drove the truck to Herminston Or . to pick up car carrier. The drive was 5 1/2 hrs and alit of gas; we could have driven to twin falls but the place we got the carrier weren’t any help (they only took a picture of the truck and carrier hitch . The area they had the carrier was to low and uneven so we have to drive to higher ground to put car on and try to figure out how to attach. My husband got his arm bloodied because he had to crawl under to attach chain. By the time we got car on it was 4pm ; when we got there at 2pm so we stayed at nearby hotel. We finally made it to our destination in Az and my husband was tired and stressed he forgot to put gas in truck. The only thing good and awesome was our movers thru the website!
Karoline WSurprised that someone was on site on a Sunday and super welcoming.
Alicia N