At pickup I was told my reservation had been cancelled (it wasn't) and they couldn't honor the price I had confirmed directly with uhaul the previous day. While they were re-booking my reservation at a higher price, another (male) pickup arrived and were told to just "go ahead and hitch up whatever one you want", while I (female) was asked multiple times if I was sure I wanted a trailer that large, and then told I could back up to the trailer but couldn't hitch it up myself. They did not offer the insurance protection I had in my original reservation, and did not tell me it wasn't included in the new price, nor tell me that I was now scheduled for an after-hours dropoff that would incur an additional charge. I called uhaul and they were able to refund the difference over their original price, and I ended up returning the trailer early so I didn't incur additional fees. I'm happy with how u haul handled things, but I won't be using star car as a pickup location again.
Tiana W
Star Car Audio Window Tinting
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hermiston, OR 97838
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Frank made every effort to help me out as a customer. He explained all the steps, costs, and expectations when renting the truck. I would definitely rent fun 6 him again.
Jeanette BTrailers were really clean and ready to go. It was nice to pull in and have someone come out and attend to my needs
Mario LThe guy behind the counter was great 👍
Kevin Lall was good
Jessie A