The transmission was shot in the one we rented but we got where we needed to go .
Audrey H
Customer Reviews for Star Fleet & Leasing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My truck was dirty on the inside with bottles and just dirt in cup holders and all around. After I left I noticed a jerking when taking off and slowing down which I believe to be transmission issues . Which turned a 3 hour drive into a 8 hour drive. The guy did not make me aware of exactly how one way rentals work with charging me for 2 full days when I had the truck returned the same day I got it. Then when I called to question the guy about my charges I was hung up on. I asked to only be charged for one day since I was not made aware of policy I guess and then the hassle of driving a damaged vehicle
Marus TRobby is always the best. So helpful and professional. Will keep coming back.
Billy aRobby was friendly and easy to work with.
Shelton FVery friendly and helpful - we had to extend our rental a couple of days, and this was no problem either!
Kevin DStar Fleet and Rental always provide great services. Mr. Johnson and his staff are very professional.
Hazel AVery friendly and professional, will definitely use again.
Robert MMy only complaint is the cab smell of smoke.
Brian SFantastic customer service
Tim WRobby is very easy to work with, Friendly service,clean equipment, I’ll be back and would highly recommend.
Robert MI will be back ....
Victoria JPerfect lease and great communication by the owner
michael dExcellent customer service, new and clean equipment - thanks, Uhaul!
Walter HI placed an order for Royston, Ga. location and ordered boxes and blankets and device for loading furniture. Royston was closest to where I was moving from and to,Canon, Ga. The day of, I received notice (text) that I would need to go to another town after the pickup time . This placed me out of my desired moving area. When I went to pick up the truck, the boxes, blankets, etc. were not available at the Hartwell location. The gentleman was nice, but he said he couldn't get the boxes and other items I ORDERED and PAID for, and he said he couldn't refund my money!!
Martha AHave stock in house for reservations!!
Gerald CAlways quick and freindly when I call. Great place to do business.
Ron SVery friendly and helpful
Teresa WThe service was excellent. My only complaint is the charge was $10 more than quoted.
Robert Bowner of business is very attentive and pro customer
michael dPerfect rental !
michael dDrivers seat could not be moved back. Way too tight for a person with long legs and a bad back.
ROBERT LI always use Robbie at Star Fleet for Uhaul. He provides excellent customer service
Ian KThe app made returning the truck after hours easy - will definitely rent again
Tim WTruck had lots of dirt in the cargo area
katherine tEverything was fine like the service
Aaron CJust keep up the Great work and Awesome Customer Service.
Lynit PThe fastest rental pick up and drop off ever. We have already recommended star fleet and will happily do so again.
Phillip RGreat service. Friendly people at this location
Scott MAnd the second place that we were sent to lied about the truck so we wouldn’t rent!
Joshua SHave used this location a number of times Always friendly and efficient which makes the chore of needing a moving truck less of a chore.
janice wBe sure all lights are in working order!!! We discovered about 300 miles into the trip that the brake lights, tail lights and turn signals were not working. It caused hazardous driving as it was getting dark and I had to follow very closely in my car to keep watch. My husband discovered when we stopped for gas that there was a short in the control switch inside the truck for the lights.
Thomas HN/A
TODD TI use this location every time I need a Uhaul excellent customer service trucks are well taken care of
Pam CThe cab floor was dirty when I got in it. Was not cleaned out from previous use
Eric NThe owner was flexible & made it easy to return the trailer. Just like the 1st time I worked with him on a rental about a month ago.
david mU haul sent me to different locations. I chose Hartwell because of HELP with the trailer. You sent me to gas station without help. The drop off was also without help. Your customer service sucks!
Gregory DTrailer did need some cleaning, but not bad.
Michael D