Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location goes above and beyond for the friendliness and helpfulness. The property is organized and easy to get in and out of with rental equipment. Highly recommend this location.
Philip V
Rating:
5.0
excellent support service
Ricarfo M
Rating:
5.0
Customer did not leave a comment.
Anne B
Rating:
5.0
Customer did not leave a comment.
Star F
Rating:
5.0
Customer did not leave a comment.
RAYMOND G
Rating:
5.0
Customer did not leave a comment.
Craig D
Rating:
5.0
Excellent customer service
Brandon S
Rating:
5.0
Customer did not leave a comment.
EVERETTE L
Rating:
5.0
Great and easy service
HEATH T
Rating:
4.0
Really nice. Got us in and out really quick. Great service…
David R
Rating:
5.0
Customer did not leave a comment.
Richard R
Rating:
5.0
Robby was extremely helpful and easy to work with
JOEL B
Rating:
5.0
Customer did not leave a comment.
ROBERT E
Rating:
5.0
Customer did not leave a comment.
KENNETH H
Rating:
5.0
Customer did not leave a comment.
RONNIE E
Rating:
5.0
Customer did not leave a comment.
PHILIP V
Rating:
3.0
I dropped off when they were closed.
JOSEPH B
Rating:
5.0
Customer did not leave a comment.
JOHN J
Rating:
5.0
Customer did not leave a comment.
TERESA H
Rating:
5.0
Customer did not leave a comment.
MICHAEL W
Rating:
5.0
Customer did not leave a comment.
THEODORE K
Rating:
5.0
Customer did not leave a comment.
PAUL E
Rating:
5.0
Customer did not leave a comment.
Debora B
Rating:
5.0
Customer did not leave a comment.
TONY M
Rating:
5.0
Customer did not leave a comment.
RALPH M
Rating:
4.0
My only complaint would be that the truck was very dirty on the outside. The hood and windshield were in really bad shape. You could tell that the truck was parked under some trees for a good while. The windshield was covered in bird droppings. However, the inside of the truck was very clean as well as the inside of the truck body.
DAVID L
Rating:
4.0
Customer did not leave a comment.
EDWARD C
Rating:
5.0
Thank you for the great customer service in both Toledo, OH location and Hartwell, GA Location. Easy pickup and easy check in and return. I will recommend you in the future. Much appreciated.
David M
Rating:
5.0
Customer did not leave a comment.
PHILLIP B
Rating:
5.0
Everything was easy. Thank you
JERICA C
Rating:
5.0
Customer did not leave a comment.
RALPH M
Rating:
5.0
Very fast and easy to get
TERESA W
Rating:
5.0
No issues. Great folks and quick service.
MICHAEL D
Rating:
5.0
Customer did not leave a comment.
BILLY G
Rating:
5.0
Customer did not leave a comment.
REED C
Rating:
5.0
Great customer service. Super easy pickup and return! Highly recommend. Will use Star Fleet again.
DAVID L
Rating:
5.0
Customer did not leave a comment.
DEBORAH W
Rating:
4.0
No improvement needs noted
RANDAL D
Rating:
5.0
Nothing. Everything went smoothly.
MARK S
Rating:
5.0
Only used for drop-off after hours and we found it very easy.
PAUL K
Rating:
5.0
Very friendly and courteous staff.
KIMBERLY S
Rating:
5.0
Customer did not leave a comment.
REED C
Rating:
5.0
Everything thing went as promised. Very satisfied with the company.
JERRY C
Rating:
5.0
No problem rental! Friendly and professional! Highly recommend, if you need a truck or trailer. I would definitely use them again. Thank you for the great service!
ANTHONY R
Rating:
5.0
Customer did not leave a comment.
TIMOTHY G
Rating:
5.0
Customer did not leave a comment.
FREDERICK L
Rating:
5.0
Customer did not leave a comment.
MARY J
Rating:
5.0
Customer did not leave a comment.
TIMOTHY N
Rating:
5.0
Bobby was awesome
Craig V
Rating:
5.0
He met me in the parking lot, made space for the unit, extremely friendly, polite, the drop off location was extremely clean and easy to maneuver around, well done and thank you.
ROGER L
Rating:
4.0
Customer did not leave a comment.
JAMES B
Rating:
5.0
Again, exemplary service and support in all aspects!
Can’t see the need for any improvement(s)!
JOSEPH B
Rating:
5.0
Customer did not leave a comment.
JAMES W
Rating:
5.0
Customer did not leave a comment.
TERESA W
Rating:
5.0
Rob was great to deal with and made my first time use of your service flawless. Cost was fantastic also. Thank you.
ADAM F
Rating:
5.0
Customer did not leave a comment.
JAMES C
Rating:
5.0
Customer did not leave a comment.
GARY C
Rating:
5.0
Customer did not leave a comment.
LaMonica S
Rating:
3.0
Customer did not leave a comment.
DANIEL C
Rating:
5.0
Customer did not leave a comment.
CHARLES D
Rating:
4.0
All good
WILLIAM Y
Rating:
5.0
This location is the best. The experience I receive here is why I use them instead of other options. Highly recommend.
Philip V
Rating:
5.0
Ronnie was great to work with.
TERRELL T
Rating:
5.0
Not sure it was a pretty quick experience. He was really friendly and had all the info before I arrived
JEROME W
Rating:
5.0
Customer did not leave a comment.
ARNOLD B
Rating:
5.0
Customer did not leave a comment.
RICHARD R
Rating:
5.0
Customer did not leave a comment.
DAVID C
Rating:
5.0
All is good and the service is great
MATTHEW F
Rating:
5.0
Customer did not leave a comment.
REESE T
Rating:
5.0
Customer did not leave a comment.
Linda S
Rating:
5.0
They met me at the truck as I pulled in. Excellent
Tim W
Rating:
5.0
Customer did not leave a comment.
HAZEL A
Rating:
5.0
Customer did not leave a comment.
SHERRI C
Rating:
5.0
friendly, fast and efficient
Katherine B
Rating:
5.0
Customer did not leave a comment.
ROBERT K
Rating:
5.0
Customer did not leave a comment.
Glenn N
Rating:
3.0
Customer did not leave a comment.
BOBBIE M
Rating:
5.0
Uhaul originally directed me to a car wash to pick up the 20’ truck. When we arrived, the truck was locked, the owner was absent, and the attendant had no info. Called uhaul support: only a 26’ truck available in the area, reservation was transferred at no extra cost, to Star Fleet and Leasing, Hartwell GA-an outstanding uhaul dealer who save the day for us.
ROBERT C
Rating:
5.0
Smoothest reservation, pickup and drop off ever. This guy understands customer service.
MARTY R
Rating:
5.0
It was a great experience
Todd L
Rating:
5.0
Easy drop off..
Dale C
Rating:
5.0
Robby was very pleasant and great to deal with, quick return process
JOHN K
Rating:
5.0
Helpful and easy to do business with.
WILLIAM W
Rating:
5.0
Great Customer Service!
Hartwell S
Rating:
5.0
Very friendly and very responsive to my needs, great experience
MAURICE J
Rating:
3.0
It’s extremely dark at night which makes late night drop offs very confusing. Other than having more lights it’s a very well maintained area.
CHRISTOPHER F
Rating:
5.0
Easy to find, park and get the pictures I needed. Key drop box easy to locate.
Nikolaus R
Rating:
5.0
Customer did not leave a comment.
ROBERT L
Rating:
5.0
Customer did not leave a comment.
Carol M
Rating:
5.0
Customer did not leave a comment.
David W
Rating:
4.0
Customer did not leave a comment.
John M
Rating:
5.0
We’ve rented from Star Fleet before. Excellent service.
JEANETTE C
Rating:
5.0
All good in Hartwell.
WILLIAM Y
Rating:
5.0
Customer did not leave a comment.
Robert H
Rating:
5.0
Everything was perfect.
THOMAS P
Rating:
5.0
Customer did not leave a comment.
Susan A
Rating:
5.0
Customer did not leave a comment.
JOEL B
Rating:
5.0
When I drove into the parking lot, a staff member was there to help with disconnecting the trailer and to do the check-in. The return process was very easy.