Customer Reviews for Star Valley Storage
(U-Haul Neighborhood Dealer)

303 reviews

4167 E Hwy 260   Payson, AZ 85541

(928) 474-3306

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(928) 474-3306

4167 E Hwy 260
Payson, AZ 85541

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

My trailer was ready as reserved; Jenny and her husband were very cordial and quickly executed my agreement, hooked up the trailer and off I went.

Kerry M. 
Rating:
5.0

Very nice and accommodating.

Tori A. 
Rating:
5.0

Customer did not leave a comment.

STANLEY E. 
Rating:
5.0

Customer did not leave a comment.

Doyle C. 
Rating:
5.0

Customer service was great! Made it very easy to pickup the trailer I needed.

Daryl S. 
Rating:
4.0

Debbie was very accommodating in meeting my needs, extremely pleasant & professional.

Kerry M. 
Rating:
5.0

Star Valley is excellent!!! Their customer service is courteous and professional. I have used Starvalley three times now and would highly recommend their services to anyone. They fully explain the contract prices and conditions and make sure all customers are fully informed. They deserve a new category of 10 stars.

JAMES W. 
Rating:
5.0

They were supper helpful and friendly. Solid 10 on service. Highly recommended.

William S. 
Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
5.0

Excellent customer service thank you star Valley youth hall.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
3.0

Need to check trucks before people rerent after it has been turned in

rachel B. 
Rating:
5.0

Customer did not leave a comment.

Pamela H. 
Rating:
5.0

It’s far too difficult to access the yard after the office has closed.

CARRIE C.  |  Overall Experience 
Rating:
4.0

Despite some confusion over the incorrect equipment number appearing on the checkout location rental contract, the issue was ultimately resolved by Kristi from your customer service department. Kristi was extremely professional and followed through to correct the discrepancies.

Kerry M. 
Rating:
5.0

Very nice person to receive the truck.

Craig M. 
Rating:
4.0

Customer did not leave a comment.

Scot C. 
Rating:
5.0

We have rented hundreds of Uhaul's over the last 10 years all over the country. Some rental experiences have been good and some really bad. Each experience is definitely not consistent. I think that's what Chik-fil-a does really well - it doesn't matter where you eat in the country the experience is the same. Having said that,, I want to give a HUGE SHOUT OUT to the guys at the drop off location in Star Valley, Arizona! We have dropped off twice now and each time was the same. Just some good ole guys who are nice, polite and care. You can just feel how genuine they are. Thanks guys it was refreshing to find good folks still out there like you!!!

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

RAY M. 
Rating:
5.0

Customer did not leave a comment.

Franklin H. 
Rating:
5.0

Jenny and Debbie are always amazing to deal with and always go above and beyond!

Juan Galvan J. 
Rating:
4.0

Customer did not leave a comment.

bill B. 
Rating:
4.0

There was a trash behind the seats and the gas tank was only 3/4 full which I didn't didn't notice until after the truck was loaded and I was already heading out of town. The people at the rental company were very nice and helpful and I would recommend them to anyone.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trey R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dianna D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODNEY M. 
Rating:
5.0

The U-Haul leaked in moms attic ang got my stuff wet. Reported to drop off location

Mark H. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

MARTIN L. 
Rating:
5.0

Customer did not leave a comment.

lori M. 
Rating:
5.0

Staff was very helpful and friendly...would definitely rent from here again if ever needed!

Kathy H.  |  Overall Experience 
Rating:
5.0

you guys at the payson office rock thank for waiting late

JOEL B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

VERY HELPFUL STAFF EASY TO WORK WITH

BRUCE C. 
Rating:
5.0

Always the best!

JUAN G. 
Rating:
5.0

No actions needed. Excellent experience. Highly recommended.

MICHAEL C. 
Rating:
5.0

Can't think of a thing! Great experience. Again

KAREN D. 
Rating:
5.0

The attendant came out into the lot to greet us. The lot was full, but he allowed us to drop the trailer in front of the office. He did all the work and was very friendly. He even allowed us to drop some refuse in the dumpster and helped us with that also. I felt like a friend when I left. Very nice!!!!

MARK D. 
Rating:
5.0

Great experience. Friendly staff. Good instructions. Rented the truck for 2 days, had it for 4. The staff coordinated the extended rental with me easily. Awesome experience. Thank you!!!

KAREN D. 
Rating:
5.0

Jenny was absolutely exceptional & she went above & beyond imagineable! Her integrity was “ off the charts” in a dozen ways! I wish everyone Uhaul experience was pleasant & easy as this one…🌻😎

ANGELA N. 
Rating:
5.0

They were great. They went the extra mile to help me with what I needed.

GRADY E. 
Rating:
5.0

Debbie is a wonderful person that goes out of her way to meet your needs yes I will recommend this place Great management !!!

Manuel V.  |  Overall Experience 
Rating:
5.0

Great service.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Nothing! They were also very nice!

CYNTHIA S. 
Rating:
4.0

No one answered the phone on the first two tries when we were returning. They were very nice when we got to the location.

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

RACHEL D. 
Rating:
5.0

stop changing the initial rental- every call from your company something changed vehicle type, location STAR Valley was excellent to work with

alex M. 
Rating:
3.0

Customer did not leave a comment.

MELISSA R. 
Rating:
5.0

Customer did not leave a comment.

sherry B. 
Rating:
5.0

They're always great here. I rent alot

Juan G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES T. 
Rating:
5.0

Customer did not leave a comment.

DARRELL H. 
Rating:
5.0

Rene and Debbie provided exceptional customer service!

HOYT S. 
Rating:
4.0

Pay your local management more and they will have bigger smiles, lower your fees and your customers will be happier.

Katherine M. 
Rating:
5.0

It costs me to much just to use a uhaul to see my daughter other than yeah then yeah

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

GERALD J. 
Rating:
5.0

unknown

HOPE L L. 
Rating:
4.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Very friendly and helpful employees!

Rosanne S. 
Rating:
5.0

Quick service

CHAD F. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Customer did not leave a comment.

PHILLIP S. 
Rating:
3.0

Ok, not great.

EVERETT M. 
Rating:
5.0

Awesome experience. The staff was always very help. Would recommend to a friend.

danial w.  |  Overall Experience 
Rating:
2.0

I dropped off the truck at 5:30 and was charged a full day late fee.

Craig S. 
Rating:
5.0

Very nice Management! Deb and Beverly were great!

STEPHANIE A.  |  Overall Experience 
Rating:
5.0

Very efficient! Quick pick up and return. Great place to do business with.

JOHN O. 
Rating:
3.0

Customer did not leave a comment.

RICHARD P. 
Rating:
2.0

Customer did not leave a comment.

SHELDON P. 
Rating:
5.0

The only problem was when I was there at Christmas my pin to get in the locked gate would not work and the guy who works there just kept insisting that it was correct it may have been but it would not work when I tried in at the gate

Linda D.  |  Overall Experience 
Rating:
5.0

We reserved our equipment (6x12 cargo trailer) about 2 weeks ahead of time at a location within 5 miles of our home. A few days before we were supposed to pick it up (May 17th), we get a call from a U-Haul representative who informs us that our trailer may not be available at the location we requested and we may want to make a "Plan B". Her idea was to go with a location just a little farther away and a scheduled return date of our equipment a day later. So, we did that. Well, the equipment did not get turned in as scheduled. So, we escalated our situation to a logistics coordinator- someone who had access to current locations of all equipment. She found one 35 miles away on the other side of Phoenix - not ideal because traffic is awful. In the meantime, I had my husband call my sister (who lives in Star Valley, AZ) and ask her if she would be willing to bring a trailer down from the U-haul dealer there? She said she would. So, Star Valley had a trailer for us! Great! Reserved it! Paid for it over the phone! Got a $50 credit for our troubles! Didn't need the one in Phoenix! My sister gets over there about 30 minutes later and guess what?! Her ball is too big and there is no way it can be changed ( her hitch is locked on and the key is with her son, 2 hours away). So, we call the Phoenix location and that trailer is already rented and gone! So, we ended up driving 85 miles to Star Valley, hitching up the trailer and taking it back home. We lost another day. All because the "reservation" ( which was predicated on someone else turning in their equipment on time) meant nothing in the big scheme of things. Reasons given were " since co-vid, gas shortages, more people leaving than coming to our area. All understandable but to us, a reservation made on-line as the web-site suggests, our equipment should have been available a lot closer than 170 miles round trip. And, the really crazy part was we went back through Star Valley a day later on our way to our new home! Frustrating to say the least! Deb at Star Valley was great! She even gave us an extra day on our rental. That took some of the stress off! Thank you, Deb!

maureen S. 
Rating:
5.0

Debbie was always friendly and helpful

Catherine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bret W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Free gas

SCOTT F. 
Rating:
5.0

Friendly and on top of things.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

Debbie was a joy to work with during the time the Uhaul site was down. She did everything possible to make the experience exceptional. Thanks!

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

Linda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

RANDALL M. 
Rating:
5.0

Even with the snow, they made access reasonable. I never had any issues with access or billing.

James Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley W.  |  Overall Experience 
Rating:
5.0

Wonderful staff.

Christina R. 
Rating:
5.0

Customer did not leave a comment.

BRUCE W. 
Rating:
1.0

Terrible. Was supposed to pick up in Rye Az reservation for there and was charged for the rental. No one was even there at opening. Was told to go 30 miles away to get it in Star Valley AZ. Was charged again. The equipment was in terrible shape and I don't think properly functioning as it kept dragging randomly.

Jamie B. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
4.0

Customer did not leave a comment.

BRIAN A. 
Rating:
5.0

Customer did not leave a comment.

PAMELA C. 
Rating:
5.0

Customer did not leave a comment.

Kameran H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

MANUEL J B.  |  Overall Experience 
Rating:
5.0

Great experience. I felt appreciated as a customer. Would recommend your facility. Thank you Debbie!

MICHAEL T.  |  Overall Experience 
Rating:
2.0

Two days before my reservation, they tried to bump my reservation and give it to another customer. After I booked a month in advance. As moving is stressful as it is, this speed bump caused a lot of concern. .

Megan W. 
Rating:
5.0

Customer did not leave a comment.

Debra O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Juan G. 
Rating:
4.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Johnny A. 
Rating:
5.0

The employees at this facility were very friendly & helpful!!

Bruce D. 
Rating:
5.0

Debbie was great! Star Valley Storage is a's good as it gets!! 10/10!!

mathew C. 
Rating:
3.0

The business was closed and I did a remote return.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Don B. 
Rating:
5.0

I have used this Star Valley U-Haul location several times over an extended period. It's always a pleasure to do business with them. They do a great job, and I appreciate their courtesy and professionalism.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Timothy O. 
Rating:
4.0

Customer did not leave a comment.

CARLA A. 
Rating:
5.0

Customer did not leave a comment.

john J. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
2.0

We canceled this storage unit on Friday, September 27th with Debbie the office manager. We did NOT move in. Please confirm I was not charged for this uniy.

Wayne K.  |  Reservation 
Rating:
4.0

We were very pleased with the storage facility for the time we used it. The only reason we moved out as we made room available under our house and now we have no more storage needs. Thank you

PAM AND STEVE S.  |  Overall Experience 
Rating:
5.0

Best rental storage experience ever!

CHRIS B.  |  Overall Experience 
Rating:
5.0

Great Place

HANNAH L.  |  Overall Experience 
Rating:
5.0

We found another facility closer to home but appreciate the friendly customer service

Jim B.  |  Reservation 
Rating:
5.0

Getting the storage unit was quick and easy. The office lady was very helpful in directing us to the right sized unit. The unit was perfect for what we needed.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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