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MICHAEL S
Customer Reviews for Starx Tobacco & Vape
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Worker was great. Unfortunately I stepped on a nail exiting the truck which stuck 2 inches into my foot after going through my shoe. Worker got me rubbing alcohol and napkins.
LARRY JThe attendant broke our adapter for lights when connecting the trailer. Had to buy another with no compensation offered.
STEVEN WHave the U-Haul website and app fully functional. Stop automatically charging for things without input.
Lisa MI booked online and declined all extras including insurance. When I received my bill insurance was added on. Also an item called rental tax. I was not aware of either of these charges until I returned this equipment. Make sure to discuss total for rental before leaving with equipment.
clifford cLocation of pick up was great. Store owner was good and provided excellent customer service. The 10 foot GMC U-Haul truck was very old and had a lot of issues. Could not adjust side mirrors without using a T hex tool to adjust (mirror had a lot of rust), every morning had to put air in left front tire, shocks were terrible and bounced all over the place, air conditioner did not blow any cold air, no reverse camera, muffler was very rusty, front windshield was very dirty and hard to clean (tried using Windex), and head lights were very dim (do not recommend to drive this truck at night time). This 10 foot very old U-haul truck should be decommission.
RICHARD IRatchets were rusty and wouldn't hardly move. Had to put WD-40 on them before I could use them.
THEODORE H