Customer Reviews for State Line Car Care
(U-Haul Neighborhood Dealer)

247 reviews

21307 York Rd   Parkton, MD 21120

(443) 672-2420

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 11/27/2021: Closed
  • 11/30/2021: 10:00 am - 5:00 pm

Services at this Location:

Contact Us

(443) 672-2420

21307 York Rd
Parkton, MD 21120

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 11/27/2021: Closed
  • 11/30/2021: 10:00 am - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great service received here. Very informative overview, safety and communications on trailer usage.

Jack J. 
Rating:
3.0

Small low budget multi business site. Acceptable and very convenient for me. Require receiving drop off center to sign paper work acknowledging receipt of unit immediately at time of drop off. This provides customer a immediate release from contract instead of when they get to send out an email sometime later.

David W. 
Rating:
5.0

Very easy process and the trailer was in great condition.

Debra S. 
Rating:
3.0

Location was not open. Self drop off completed successfully.

TROY R. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
1.0

One of the worst experiences of my life. Had to rent the truck via my cell phone, and the internet service at the pick-up location was horrible. Unable to send photos. AND, the UHaul website kept telling me I was in the wrong location. Unable to even check in via the website. Took me 3 hours to finally get the truck, and that was only due to a very nice UHaul rep. over the phone. I would NEVER do a 24/7 pick-up again. You NEED to have someone in person check you in.

June C. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Not a thing. Great experience.

Jane H. 
Rating:
5.0

Drop off was excellent. Very helpful and knowledgeable. Highly recommend them.

Daniel G. 
Rating:
3.0

Signage so renters know where to go. You end up walking to 3 other establishments and the uhaul rental is easy in the back corner and still isn't marked

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

ANDREA M. 
Rating:
5.0

Customer did not leave a comment.

Paula K. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT N. 
Rating:
3.0

We were charged an extra $20 at drop off but not sure what it was for.

Thomas F. 
Rating:
5.0

I've used U Haul from this location twice and would always choose it and recommend it. The manager is very helpful and knowledgeable. Both times, it was a very good experience.

Kathleen L. 
Rating:
5.0

The truck was ready and the fellow in the office was incredibly nice, efficient and helpful.

Chris B. 
Rating:
4.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Dave at State line was extremely knowledgeable and helpful. Would rent from him again in a heartbeat!!

Milton M. 
Rating:
5.0

Customer did not leave a comment.

Rodger M. 
Rating:
1.0

Double billed me

MICHELLEE K. 
Rating:
3.0

Customer did not leave a comment.

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

Shawn G. 
Rating:
3.0

Your in town rate of $1.25 is way too high. I will never rent this way again.

Patrick E. 
Rating:
5.0

Customer did not leave a comment.

Mary Beth S. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
3.0

Customer did not leave a comment.

Damia T. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

This location was great. I left a voice mail when I couldn't complete the online return due to a problem with the photo app. Got a return call rapidly.

DEBORAH B. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
1.0

Customer did not leave a comment.

David T. 
Rating:
3.0

Everything was just fine

Elizabeth D. 
Rating:
5.0

Customer did not leave a comment.

Randall H. 
Rating:
4.0

1 - address (in waze) does not take you to the correct location 2 - truck was returned cleaned but i was still charged a cleaning fee

jason S. 
Rating:
5.0

Customer did not leave a comment.

michele D. 
Rating:
4.0

A very good day.

DOUGLAS R. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
5.0

Great service

Sean R. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Great guy. Don't remember his name unfortunately. Very nice, understanding. All round super employee. He's a keeper!

victor C. 
Rating:
5.0

Customer did not leave a comment.

Greg L. 
Rating:
5.0

Customer did not leave a comment.

Roberta C. 
Rating:
5.0

Location rep/owner was EXTREMELY professional and nice!

Ruby A. 
Rating:
5.0

The staff was very helpful and could not be any better.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Dave E. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL H. 
Rating:
5.0

Customer did not leave a comment.

Louis C. 
Rating:
5.0

Customer did not leave a comment.

Wilfred S. 
Rating:
4.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Zoran A. 
Rating:
2.0

The attendant was rude and wouldn't honor the quoted price. He tried to charge me double what I was quoted from the other location. He complained that he wasnt making any money and that he was being screwed over by the other location. I ended up calling the uhaul corporate phone number and was able to get everything resolved but after it was all said and done I ended up driving a total if 80 miles out of my way because of the whole situation. Completely unnecessary and a huge waste of my time.

Aaron O. 
Rating:
5.0

Good service, no hassles.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Dustin B. 
Rating:
4.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Bowen W. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Glenn M. 
Rating:
4.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
4.0

Customer did not leave a comment.

Lee H. 
Rating:
5.0

Customer did not leave a comment.

Valerie P. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

New truck- 3300 miles, Clean ran well, handled well in heavy city traffic.

robert D. 
Rating:
5.0

Customer did not leave a comment.

edgar T. 
Rating:
5.0

Best customer service I have ever experienced at a uhaul

Joe Z. 
Rating:
3.0

We returned our 26' truck and auto trailer here one day early (and they were closed on that Sunday) so we didn't deal with anyone personally at that time, but all phone contact with them was pleasant and helpful.

Denise D. 
Rating:
5.0

Dave made it very easy to rent the trailer. Very helpful, great service!

Paul H. 
Rating:
5.0

Dave was incredibly helpful. We appreciated his help!

Kristen K. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Great service. Thank you.

DION C. 
Rating:
5.0

Customer did not leave a comment.

Walter Z. 
Rating:
3.0

Customer did not leave a comment.

Sherry V. 
Rating:
5.0

This location manager Dave, was extremely helpful and professional.

thomas D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth N. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Upton N. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Alicia S. 
Rating:
4.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Everything worked out well here. Unfortunately, nothing was available closer to where I live so my only complaint was I had to drive 40 minutes to pick the trailer up.

Steve N. 
Rating:
5.0

Wonderful customer service! We will definitely use them again and recommend them to our friends and family.

Kathleen L. 
Rating:
3.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

This was a very easy rental for me. Other than the site having a stronger internet connection to run the U-haul website everything else was fantastic and I plan to use them again if I need a trailer in the future going forward.

Ian Y. 
Rating:
3.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

Kurt W. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
2.0

Seemed like a bother since it was just dealer and not a regular UHAul only location. Tow trailer wasn't checked, lights didn't work.

Scott W. 
Rating:
5.0

Very friendly and efficient .

Richard S. 
No reviews have been submitted for this location.

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