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TONY M
Customer Reviews for Stateline LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service. Very attentive
Edith OJust keep doing what you are doing.
ALAIN DExcellent experience!
William IThe equipment was in great condition. the staff was super friendly and helpful.
John FOutstanding customer service at this location. Don't change anything!
Richard COpen earlier.
Iris MOwner was very nice and helpful
Serina BGreat and speedy service!
Curtis GGreat service. Friendly. Fast. Clean. Had exactly what I was looking for. Thank you!
Jordan BThe guy working was very friendly and helpful
JIM KEverything was great at this location
William Sonly suggestion would be a clear sign showing entrance. U-Haul rep was great, friendly and helpful
Daniel NService was great
RICHARD MKeep doing what you currently are
Willie WMy jeep broke down after business hours and the owner got me set up with a truck and trailer with no issues at all when he didn’t have to. Very friendly and super easy to work with. Will definitely use them again!
Tyler FNo improvement needed.
jerry gNothing. The place and employee were great!
Christopher RThey always have a great selection & are so easy to rent from/drop off!
LUANN CAwesome group thanks again
James RHe was very helpful and knowledgeable of his equipment enjoyed my time there
Larry SDrop off location spider invested. Charged a 25 dollar cleaning fee for a broken coat hanger in the truck, on top of 25 dollars for four gallons of gas. I turned the truck in a day early as well. I am disgusted with the costumer care.
chandra SStateline was not the location I was initially given. I was instructed to return my rental to a different location in Elizabeth City. When I wento the location within the time frames specified, there was noone there to take the rental. I called U-haul and they sent me a link detailing how to return a motorized vehicle. I had not rented a truck so the video was pointless. I knew that Stateline was a U-haul location and requested permission to return the trailer there. Permission was granted however when I got there the person in charge stated that I needed to pay an additional fee. I fortunately had my paperwork showing that I had paid in full and the rental was not late. He called U-haul which could not explain why the charge was showing but confirmed that I didn't owe anything. It took them and me 30 minutes to agree that I didn't owe anything although the additional charge hdn't been removed. Stateline took posession of the trailer and I left, leaving them to work it out. I still haven't been informed why.
Jack cThe person at the place was very friendly and talking.
GILBERT HThis was not the locations fault but it was not where we made the reservation. It was over 30 minutes from our original pickup location.
Matthew BReturn was fast and easy.
CHRIS PI did not initially call this location but shout out to the StorSafe location for taking care of me when they didn't have the utility trailer I was looking for and setting up the reservation with this location. Rental was seamless - thank you!
Ronda PYou need to add a jack to lift trail on ball
Barry SEd is fantastic
Craig MThe rep was, polite, pleasant and professional.
Kishawn CCustomer service was excellent thank you all have a wonderful Christmas
AVIS BMain issue: Inside of truck smelled of urine. When I picked up truck at 9am to move family's furniture to Raleigh Durham I noticed a smell. Later that evening when I was placing stuff inside cab the smell was stronger and that's when I found out it was urine. I have a blue light flash light that detects urine and I found urine all over the floor inside the cab. I took images with my phone and spent approx 1 hr using an enzyme cleaner to clean as much as possible. Also, the floor board just inside the engine compartment inside cab was wet and I didn't notice this until later that evening while I was cleaning. Also, there were so many bugs on the windshield that it was rather annoying so I had to clean that as well.
John MMr. Thomas is a very kind and helpful gentleman, I would recommend his facility to anyone that would ask for a uhaul location.
Marnie GCustomer lives in Virginia and was told to pick up transport trailer from NC. That’s poor customer service, U Haul should coordinate with pick up side in VA or at least give the customer a discount, since he has to drive to NC to pick up the transport trailer.
Fesuluai FGreat experience!!
Jon CThe gentleman was very professional!!
EDGAR MThe quickest and easiest by far. Very friendly, great service.
scott WIt was quick and easy to pick up and drop off. Rental is affordable. The place of pick up was friendly. Questions were answered with confidence.
Anna BThe guy that was there was only filling in for someone that was sick and he told me that he could not check the trailer in and that whenever the guy felt better and comes back to work that he will check it in. I called this location and left several voice mails the day I rented the trailer to see what the check in process was because I wanted to return it the same day that I got it and no one answered and to top it all off the drop off app that u-haul has wasn't working correctly and would not let me check it in and Tuesday when I called the customer service number I was on hold for 36 minutes and the phone system said it was having issues and hung up on me. Overall the phone service and check in process was terrible and makes it kinda iffy for me to want to rent from u-haul again.
ROBERT RGreat customer service. Ed was very knowledgeable and had me out on my way quickly
Richard FWalk out with the customer to examine the truck together.
Sandra WThe gentleman at Stateline was excellent. It was challenging though that we had to drive so far to pick up the truck.
Harriet CI have always dealt with UHAUL for my moving needs and never experienced any issues. Usually upon picking up the vehicle or trailer I or my husband show I.D., asked about insurance, view the item, are told the rules, regulations, etc., and I’m out the door. I ordered with this particular location and the attending person gave my husband hell. He told us that we had to rent the signal light pieces for the trailer which had never been asked for before even though we had our tow kit. He continuously asked for references; numbers for other persons associated with us. My husband actually had the mindset to just purchase the light bolt for $12 at an auto store for the trailer instead of renting it for an extra $25. The attending individual questioned my husband so much to the point that I told my husband on speakerphone that if the attending person where to have him call me one more time regarding a simple pickup that there would be trouble! After that, the trailer was released. I really need to move my son that day who is in the military and depending on his orders, has to move his stuff, although minimal at a drop of a hat. This location frustrated me and my husband so bad that we will not do business with them ever again.
Laverne JEverything went excellent with exception of U-Haul's website/system going down that delayed being able to pick-up trailer. Everything else was excellent.
Clayton RThe process of doing the paper work of picking the trailer up was pretty slow.
Roger Hgreat location, easy to load and unload the trailer
Jonathan SNo suggestion. The experience could not have been better.
Linda GEverything thing in the ELIZABETH CITY NC STORE WAS AWESOME, HE WAS VERY HELPFUL AND VERY PROFESSIONAL....I WILL BE USING THIS PLACE AGAIN AND WILL REFER MY FAMILY AND FRIENDS TO THIS SITE.
Lyointa SWhen I pick the truck up I had to go and put air in the tire before I could load anything in the vehicle. The front tire was very low and unsafe to put heave load on truck. Not good busy.
Brenda CI was very satisfied!
Danny SOriginally, the online order identified a different location. Upon arrival, it was evident the location did not have the requested trailer. A call to U-haul 800 Number led me to a pleasant call taker. After a few inquires, she was able to identify a trailer, although much larger than needed, that I was able to use for the short time line.
Harley GGot what I expected from UHaul.
Richard P