Jason R. Communicated great with us. Was very hospitable, and benevolent. Thank you Jason!
Davianne H
Customer Reviews for Stay Inn Lincoln
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Re-train your staff at the 48th and vine location. Never put together my pick-up order that I submitted a DAY before pick up. Didn't put it together until after I got there and still didn't put it together until after I reminded them they have an order to work on. THEN they forgot a box. Took over 30 minutes on the phone to get that refund becauseI was told I didn't purchase it even though I had the god damn order number and charge on my card. The location at 2001 west O is filthy. Smells horrible. Staff is untrained. On top of that, I had to give my card number 4 different times before it was charged correctly. To top it all off, I was asked to bring the truck back 2 hours early because "a family needed it". I didn’t realize U-haul considered families more important than individual customers. This was a horrible experience from start to finish.
Jenny HReservation got rerouted to here for availability which is fine. Originally selected in person pick up to make sure everything went smoothly, nothing did once being routed to this place. Online process wasn't working for over half an hour. Once everything was finally good we headed out and the tank was near empty. The truck was poorly maintained inside and the construction of the truck was scary due to poor seals and more. Location itself was not helpful at getting reservation picked up. Main good thing was the drop off process.
Sapphire GVehicle window was filthy, interior had pop spill stains all over. I sent pictures in as requested during the check in.
Jeff WWasn’t able to return the truck via the app. Received a text that it would be helpful for them to get it back early so we did return it early. But, the truck didn’t actually get checked back in until two days later after I called.
Brandon DNoone there. Dropped off the key and contract at 10:30 am with 3 witnesses. I will not pay for a 3rd day as I dropped it off prior to 11:30 am. Nowhere did I read that one way was going to cost me $40 instead of $30 for a 2nd day. I will not be recommending U- Haul EVER again. I normally use this company for moving items even within town - that will not be happening.
CYNTHIA L