A U-Haul location in a sketch motel seems like a poor decision. The person I dealt with to get the truck seemed flustered by the process, and seemed suprised that someone was there for a U-Haul. He muttered that the truck had not been checked in correctly by the last person. Finally, when I arrived at our move location and opened the truck I realized that the two dollys i had rented were not in the truck but an appliance dolly I did not request was. I do not want to use this location again and did not select it in the first place. You sent me there.
Jeff S
Customer Reviews for Stay Inn Lincoln
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If U-Haul was smart, they would end the contract with this location. Location had many homeless, and vagrant people hanging around. I have never had a truck from U-Haul in 30 years, that was less taken care of than this one. When I picked up the truck I said yes it was clean, meaning it did not have trash thrown all in it. The inside reeked of cigarette smoke. The windows had not been cleaned inside or out. It was raining and the wipers seemed as though they were original, and did not clean anything. The seats and steering wheel were extremely sticky. The inside had not been vacuumed out. The truck has not had an alignment in a long time and the front tires were worn on one side. Broken passenger side mirror. U-Haul changed my location for pickup, and the truck I needed, because someone thought it would be best. Instead it would be best for U-Haul to contact the renter and ask a series of questions before assuming your doing best for the customer. You certainly didn't do better this time.
David EThere was no communication between stores.. I can't believe it coste $830 to go 80frickin miles...It's the biggest RIPOFF I've ever seen....And I did them a favor and pulled a trailer behind since they were low in the area...100 extra miles and an extra day didn't do anything for me in exchange...I just got to pay for the gas.🤬🤬🤬🤬
Angela SThe app did not work well for me. I tried for an hour to get the code to get the key for my 10 ft box truck. I let the online girl help me and that didn't work either she was just having me do the same thing over and over again. The gentleman at the hotel where the U-Haul trucks are finally said we have a number to call of the guy that can give us the code. I said yes I need to get out of here. I've bought something that I need to pick up at a certain time. Once they called the gentleman I had the code within minutes. They heard me on the phone the 45 minutes before they offered help. It's bad when you don't have anybody to call and talk to personally that can really help. Otherwise the truck itself was very good. It was just the frustration of getting it. I was using the U-Haul app.
Sharon VWorst experience renting a truck I’ve ever had. Not to be offensive but they need someone that can communicate in English to make the process easier for the customer.
Danny RBoth the cab and the inside of the truck was dirty.
JOSEPH KI had a terrible time with the lock on the box to get the key the lever on it was so hard to push down. Luckily, there was a guy in the office that could help me so maybe put some WD-40 on that or get a new lock might be a good idea.
Jodi SThe Uhaul was grimy. It was very hard to use the lock box.
Ameenah YJason R. Communicated great with us. Was very hospitable, and benevolent. Thank you Jason!
Davianne HRe-train your staff at the 48th and vine location. Never put together my pick-up order that I submitted a DAY before pick up. Didn't put it together until after I got there and still didn't put it together until after I reminded them they have an order to work on. THEN they forgot a box. Took over 30 minutes on the phone to get that refund becauseI was told I didn't purchase it even though I had the god damn order number and charge on my card. The location at 2001 west O is filthy. Smells horrible. Staff is untrained. On top of that, I had to give my card number 4 different times before it was charged correctly. To top it all off, I was asked to bring the truck back 2 hours early because "a family needed it". I didn’t realize U-haul considered families more important than individual customers. This was a horrible experience from start to finish.
Jenny HReservation got rerouted to here for availability which is fine. Originally selected in person pick up to make sure everything went smoothly, nothing did once being routed to this place. Online process wasn't working for over half an hour. Once everything was finally good we headed out and the tank was near empty. The truck was poorly maintained inside and the construction of the truck was scary due to poor seals and more. Location itself was not helpful at getting reservation picked up. Main good thing was the drop off process.
Sapphire GVehicle window was filthy, interior had pop spill stains all over. I sent pictures in as requested during the check in.
Jeff WWasn’t able to return the truck via the app. Received a text that it would be helpful for them to get it back early so we did return it early. But, the truck didn’t actually get checked back in until two days later after I called.
Brandon DNoone there. Dropped off the key and contract at 10:30 am with 3 witnesses. I will not pay for a 3rd day as I dropped it off prior to 11:30 am. Nowhere did I read that one way was going to cost me $40 instead of $30 for a 2nd day. I will not be recommending U- Haul EVER again. I normally use this company for moving items even within town - that will not be happening.
CYNTHIA L