The app did not work well for me. I tried for an hour to get the code to get the key for my 10 ft box truck. I let the online girl help me and that didn't work either she was just having me do the same thing over and over again. The gentleman at the hotel where the U-Haul trucks are finally said we have a number to call of the guy that can give us the code. I said yes I need to get out of here. I've bought something that I need to pick up at a certain time. Once they called the gentleman I had the code within minutes. They heard me on the phone the 45 minutes before they offered help. It's bad when you don't have anybody to call and talk to personally that can really help. Otherwise the truck itself was very good. It was just the frustration of getting it. I was using the U-Haul app.
Sharon V
Stay Inn Lincoln
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Lincoln, NE 68528
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How U-Haul Reviews WorkWorst experience renting a truck I’ve ever had. Not to be offensive but they need someone that can communicate in English to make the process easier for the customer.
Danny RBoth the cab and the inside of the truck was dirty.
JOSEPH KI had a terrible time with the lock on the box to get the key the lever on it was so hard to push down. Luckily, there was a guy in the office that could help me so maybe put some WD-40 on that or get a new lock might be a good idea.
Jodi SThe Uhaul was grimy. It was very hard to use the lock box.
Ameenah Y