Customer Reviews for Steeles Ace Hardware
(U-Haul Neighborhood Dealer)

29 reviews

6626 Rte 191   Cresco, PA 18326

(570) 595-3632

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(570) 595-3632

6626 Rte 191
Cresco, PA 18326

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This location is at the True Value Hardware store it's makes it easy to get what you need for the move!!!

Norbert S. 
Rating:
3.0

Although Steeles Ace Hardware did provide me with what I ordered, there was some issues previous to picking up the vehicle. They original reservation (26901779) was at Pocono Auto Sevice Center, who wasn't able to provide and reassigned my reservation to Steeles Ace Hardware. This took place the day before pick up and only because I called to confirm my reservation and would've went to the wrong location the morning of. I called Steeles Ace Hardware to confirm and they couldn't say if they would have a vehicle for me because it wasn't back. So this went on right to the last moment and caused much anxiety.

David W. 
Rating:
5.0

Customer did not leave a comment.

ROBIND H. 
Rating:
5.0

Customer did not leave a comment.

Robertus V. 
Rating:
3.0

Truck was not given a proper pre trip inspection if the tires. 21 miles into the 127 mile trip a ln inside passenger rear tire blew to shradded state and then 3 hours until a road service truck arrived complaining uhaul gave him wrong directions of our locale. My nephew who drove the truck is an experienced trucker for years and could not believe thus truck was put in our hands and the jeopardy of risk to lives and property it caused. I'm also dissatisfied at that I rented my truck 3 weeks in advance of a 16 foot truck 4 miles away to vet and the day before my trip it was changed to a 20 foot truck 16 miles completely too big for my needs and an additional cost for topping the gas off using a 20 foot truck now for 110 miles but I was told take the free upgrade or lose it there is no other truck available in the size I needed! It wasn't a free upgrade to me who. Lives on disabilty and handicapped and 2 family members lost work at their trucking jobs the next day cuz this trip had added hours of wasted time waiting for road help to finally arrive then proceeding the hour and half drive to my destination and moving things out of the in the dark!!? Not to mention the jeopardy of safety in this unsafe truck we left Steeles Hardware in Cresco!

DILLON R. 
Rating:
5.0

They took care of the complaints and was accommodating.....

DONALD T. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
1.0

Customer did not leave a comment.

Tracy C. 
Rating:
1.0

Inaccurate gas reading when truck was picked up even have a picture of gas/mileage at start of rental. Was charged $54 to put 6 gallons of gas in it when I only drove it 30 miles and I had put gas in it before returning.

CHRISTOPHER P. 
Rating:
4.0

Customer did not leave a comment.

DONETTA B. 
Rating:
5.0

Customer did not leave a comment.

BARRY P. 
Rating:
5.0

Excellent customer service.

RENA S. 
Rating:
5.0

This location was fabulous! The person who worked with us was patient and thorough. He was a pleasure to deal with.

David E. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Lawrence E. 
Rating:
4.0

Customer did not leave a comment.

HAYLE C. 
Rating:
5.0

Customer did not leave a comment.

DEMOSTHENES P. 
Rating:
5.0

Very friendly and helpful. Would definitely rent from here in the future

Feroz K. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

nothing , the lady that helped me out was fantastic that is customer service exemplified . im really bad with names but she was great and thats why i would drive by another uhual to get to her store

ANDREW K. 
Rating:
5.0

Great service and location, thanks again.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN E. 
Rating:
5.0

Your doing great now.

RALPH R. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

The service is excellent especially the lady that helped me over the telephone from the east Stroudsburg location. She was able to locate the vehicle I needed and referred me to the Cresco location to pick up my vehicle. She was very helpful. I'm sorry I don't remember her name. The telephone number at that store is 570-424-5253. She went out of her way to help me.

JOE R. 
Rating:
2.0

Not helpful at all: had to go in and wait for clerk to get mileage. Tried the app but there was bad coverage. Clerk was young and unprofessional - cursed snd used foul language and no mask or wipes. Would not want to return

KRISTINA K. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
4.0

Could not find the key drop box at first. There are two parking lots, so either post a sign in the lot without the box or add a second box.

Frederick F. 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
No reviews have been submitted for this location.

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