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MELISSA L
Customer Reviews for Stewart Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Surprised with hidden fees after the rental. Employees were too hard to understand and couldn’t explain anything properly, nor do they answer the phone. Bill wound up being double what I was told, and they gave me the truck with almost no fuel in it. I had to wait 25 minutes after pickup time to get the truck because it’s a beer store and he kept stopping setting me up to ring people up. I asked to get it at the central point location and they transferred my rental to this dump. Will not get a U-Haul again, this was a terrible experience and I will be telling everyone.
Matthew JPeople running it seemed to have little clue what was going on and unfriendly attitudes
Iain VThey over charged me $17 for I have no idea what. I returned the truck cleaner than how I got it. The service was ok but was a bit hard on communication.
Angela GThe young man helping me was still learning the system and was not very fluent in English, but was nice, patient and got help when needed.
Thomas FI got screwed out of two hours because of the self checkout. I never received a code for the lockbox but come to find out the key was never in the lockbox, it was still in the return box. After several calls to costumer service the problem was resolved.
David hThe owners of the location had a very strong accent that made it difficult to understand them. Another man came in to help and it was easier to understand and have a conversation with him. Even though I made a reservation, I still had to wait for the gentleman to fill out the same information that I had already filled out. Other than that the customer service was excellent.
Jason VMy reservation was moved to this location. When I did everything online, it was not working until I called. The rep fixed the issue.then I went inside the market and they could not find my reservation. Eventually the employee had his manager contact U-Haul who contacted me and resolved the issue after waiting over an hour.
Casey SWasn't expecting a corner gas station to be the pickup location, but the truck was ready to go and it was clean when I arrived.
Tyler W