Customer Reviews for Sto & Go 24/7 Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sto & Go 24/7 Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

SYLVIE B.
Rating:

The sales person (Named Ash) at North Bay Hwy 11 location went beyond what most company do. He was extremely friendly and answered every questions I had regarding the rental truck. He knows his job very very well. I would definitely go back and rent from this location again and I would recommend this location to my family and friend. Thank you Ash.

INDEPENDAT TIRE T.
Rating:

tires worn out and 1 maker light not working

Lenka E.
Rating:

The staff are always friendly and available. My go to location is Sto & Go 24/7 Self Storage !!

Mustafa M.
Rating:

Customer did not leave a comment.

LENKA E.
Rating:

It was snowing and the truck i had rented didnt have snow tires.

Victor H.
Rating:

The staff was amazing,toughest time in my life and they helped out soon much. This branch of U-Haul was by far the best experience I had to date. Keep up the great work.

Stephen L.
Rating:

Staff were great to deal with

william L.
Rating:

Customer did not leave a comment.

DANIELROGER C.
Rating:

All good

CHRIS S.
Rating:

Customer did not leave a comment.

Andrew M.
Rating:

I honestly can't think of any improvements needed. North Bay has an abundance of uHaul dealers and this is by far the best. The fact they are also a storage facility makes it even more convenient! I can't remember the young man and lady's name that work there but they are the two most friendly, outgoing people I've ever met. They will do whatever it takes to provide 10/10 service. Thanks so much for making a stressful day much better and especially affordable!

Melanie D.
Rating:

Customer did not leave a comment.

Tammy D.
Rating:

Customer did not leave a comment.

Daniel L.
Rating:

Truck was clean and staff was pleasant and helpful!!!!

Dennis C.
Rating:

This location was great however UHaul needs to get their act together wasting time turning around and bring a truck back is not acceptable.

William A.
Rating:

Customer did not leave a comment.

Justin W.
Rating:

Customer did not leave a comment.

Bruce B.
Rating:

Was very helpful thanks

Christine B.
Rating:

We had a lot of issues getting the key lock box open. Thank goodness an employee was leaving late that day and she saw us struggling and helped us. Our move was very time sensitive and I don't know what we would have done without her! I wish I had found out her name to give her a massive thank you!

Joe B.
Rating:

Customer did not leave a comment.

Tom M.
Rating:

Made reservation for 9am Nov.27 2020 , for 20" truck and utility dolly. Show up at 9am no 20' truck and they say not till 10am. 15' avaialable. ineed 20' truck so come back at 9.55am still no truck. I take 15' have to make two trips to move everything. So now i double my kilometers,fuel and time. no discounts or $50 reservation guarantee U-Haul agrees to contact reserved customer the day prior to pickup to finalize time, place and equipment size. If this varies from customer's reservation preference and an acceptable alternative is not agreeable, U-Haul will make a $50 Reservation Guarantee payment, the reservation will be terminated and the matter closed. Should U-Haul, through its fault, fail to contact customer the day prior and be unable to meet preferred time, place or size, then the $50 Reservation Guarantee will be paid and U-Haul will still attempt to fill the reservation.

Susan N.
Rating:

Smooth easy pick up and drop off process.

Andrew H.
Rating:

Windshield had a massive crack that hadn't been noticed by staff even after our walk around/circle check.

Pierre G.
Rating:

Great friendly service

debbie L.
Rating:

i was very please from the first phone call to the drop off of the truck, thank you.

CATHERINED B.
Rating:

t. not one thing, the guys were extremely helpful and very polite, from now on that is my go-to place. if anything they should get a Christmas bonus these men are very professional and I believe they are going places in life. Sincerely Catherine

Carl B.
Rating:

Uhaul screwed me around and gave me a 26 foot truck to move my 5 bedroom house but only gave it to me for 2 hours. I will never trust Uhaul again for my move, EVER! I will warn people of Uhaul's shady tactics and to never take for granted that they have integrity. The location that helped us was fantastic. They got me a truck and we were able to move despite Uhaul's garbage.

JUDY H.
Rating:

I couldn't think of a thing that would be better. My service was TOP NOTCH!! The representatives were friendly and helpful. Thanks for my SMOOTH MOVE.

PETERALLISON M.
Rating:

Excellent service, keep up the good work,

lukmaan W.
Rating:

Everything was a 100% organized. Nothing to improve upon!

PETERALLISON M.
Rating:

Nothing keep up the great hospitality

louise G.
Rating:

Customer did not leave a comment.

PETER M.
Rating:

Excellent, keep up the great hospitality

John M.
Rating:

Website was confusing. Outlet and truck were great.

Jim L.
Rating:

Only issue was with online quote. Not going to a reservation but truck was there and ready to go.

lorraine S.
Rating:

Make sure you have the proper mileage. I had to pay extra mileage. I have told them 300 km they put 195 km. Was not happy.

Kevin M.
Rating:

Customer did not leave a comment.

Matthew T.
Rating:

Customer did not leave a comment.

Jeffrey D.
Rating:

Customer did not leave a comment.

Gary B.
Rating:

Customer did not leave a comment.

Amanda S.
Rating:

Thank you! 😄 you all are great!

greg O.
Rating:

Customer did not leave a comment.

BRIAN B.
Rating:

Very professional people.

Stan G.
Rating:

Customer did not leave a comment.

guy L.
Rating:

Customer did not leave a comment.

SAM L.
Rating:

Customer did not leave a comment.

Lucy D.
Rating:

As for this location, the staff on the ground were wonderful. They were not the problem, I had booked 2 separate days with the company at the above address, the office down south were the ones that were the issue. This booking was done in a matter that I would get the vehicle needed while the company in the south was diminishing my need for the 15 footer to a van. I new what I needed, the van was not it. If I would of needed something smaller I would of used my pick up truck. When moving my furniture and belonging from a house to another, believe me a van would not of done the trick. From town to town or city to city, the companies that are from those areas know what is needed for the customers. So the head company should follow suit and not interfere in their booking of equipment and vehicles needed.

Steve R.
Rating:

Customer did not leave a comment.

Letitia H.
Rating:

Customer did not leave a comment.

James S.
Rating:

Customer did not leave a comment.

Justin L.
Rating:

Earlier confirmation that the u haul is available for pickup (the vehicle is in their inventory).

David D.
Rating:

Customer did not leave a comment.

Sharon S.
Rating:

Customer did not leave a comment.

ROXANNE S.
Rating:

Absolutely fabulous customer service by Kailey who saved us in an emergency when our vehicle broke down and we needed a van asap!!

Louis C.
Rating:

I was quite pleased with the service. The fact that my pick-up location was changed multiple times actually worked in my favor but would have been quite frustrating had I required my rental from my departure location in the Sault. Otherwise quite pleased with the process communication and ability to do things online.

DANIEL P.
Rating:

Customer did not leave a comment.

Kendra Jade N.
Rating:

The service was excellent. Kaley (Kasey) was so lovely and took care of us when the app wasn't working. Would go again and will let others know.

STEPHEN M.
Rating:

Nothing ... the service was excellent - absolutely no complaints.

Erica C.
Rating:

Customer did not leave a comment.

john M.
Rating:

Great service and equipment I will return for sure

Garry A.
Rating:

Customer did not leave a comment.

DENIS GRAHAM K.
Rating:

Customer did not leave a comment.

Angela R.
Rating:

My Tiguan was not able to take the load of such a trailer. It should have never been rented to me. I would like a full refund.

Jeff M.
Rating:

Customer did not leave a comment.

Cheryl P.
Rating:

Customer did not leave a comment.

Martin M.
Rating:

had what i needed and the rental attendant was excellent to deal with

valerie S.
Rating:

Customer did not leave a comment.

Bruce M.
Rating:

Return voice mail messages. Once there young man was very helpful, courteous. Saved my day.

David A.
Rating:

Customer did not leave a comment.

PIERREJOSEPHPAUL C.
Rating:

Customer did not leave a comment.

Steve B.
Rating:

Customer did not leave a comment.

Philip C.
Rating:

It takes a while on the computer to get the booking completed. It would be good if the workflow could be streamlined better.

paul N.
Rating:

Get more 6x12 in Northern Ontario locations. None in Kapuskasing, none in Hearst, none in Cochrane, none in Timmins. Thee we closest was a 6 hour one way drive therefore 12 hours to get it. That's not reliable and we paid more as the contract was non transferable .We had booked one month in advance from Kapuskasing

John D.
Rating:

Customer service was excellent!

Dan G.
Rating:

Customer did not leave a comment.

Mike F.
Rating:

The agent Kaley was fantastic to deal with so much so she left an impression on me. Very polite and courteous, very knowledgable. Her positive energy resulted in a great customer service experience for me. I've rented many times before and by far, this has been the best experience in terms product knowledge, process of order and agent personality. Uhaul is very lucky to have her as an agent.

Helen S.
Rating:

Thanks so much for the experience very friendly staff

Anne K.
Rating:

Very professional At both ends Great staff!!

Benard G.
Rating:

Customer did not leave a comment.

Mark C.
Rating:

Customer did not leave a comment.

Peter M.
Rating:

Excellent customer service, great job

KARL S.
Rating:

Great experience! Thank you!

Darryl T.
Rating:

Customer did not leave a comment.

Denis B.
Rating:

Excellent service, all my needs were anticipated. I especially appreciated the active offers as they helped me navigate your rental services.

Julie S.
Rating:

Customer did not leave a comment.

Divyang B.
Rating:

Customer did not leave a comment.

DEBBY P.
Rating:

No ramp to use.

Nick R.
Rating:

The Truck I had originally requested wasnt avalible and I didnt find out until 30 minuites before my pickup an dispitet the site saying if you reservation isnt gaurenteed that youll get a 50 credit but I got nothing.

DANIEL V.
Rating:

Customer did not leave a comment.

Gerry C.
Rating:

Kaily was awesome. Very friendly and informative and helpful

Fur H.
Rating:

Great service great people that work there. Thumbs up .

George D.
Rating:

Customer did not leave a comment.

Ravinder S.
Rating:

Great experience. Loved the online check-in and check-out.

jim V.
Rating:

Quick efficient friendly service

William B.
Rating:

Customer did not leave a comment.

Tammy S.
Rating:

I had thought I completed the entire rental online when indeed it wasn't. When I went to pick it up, I had to wait a while. The person was taking forever to get me ready.

MIKE P.
Rating:

Guy was great. Allow more drop off locations.

Kathleen J.
Rating:

Everything is just wonderful

François P.
Rating:

Customer did not leave a comment.

Divyang B.
Rating:

Kalley the service provider is excellent. She is very friendly and helpful. I suggest everyone to go this location. Keep it up.

No reviews have been submitted for this location.

Back
To Top