Customer Reviews for Sto & Go 24/7 Self Storage
(U-Haul Neighborhood Dealer)

945 reviews

2967 Hwy 11 N   North Bay, ON P1B8G3

(705) 474-9305

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–3 pm
  • Sunday
    8 am–12 pm
Special Operating Hours
  • 12/25/2022 - 12/26/2022: Closed

Services at this Location:

Contact Us

(705) 474-9305

2967 Hwy 11 N
North Bay, ON P1B8G3

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–3 pm
  • Sunday
    8 am–12 pm
Special Operating Hours
  • 12/25/2022 - 12/26/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The deposit fee is ridiculous, since I'm paying for the storage up front, the amount should be clarified on the website. I'm currently homeless with my household belongings in a truck ATM and barely came up with the 85$ that the storage was listed as on the website. There is no other U-Haul in North Bay, is there any way I can waive the deposit fee until the next month?

Caitlin B.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
4.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

The gentleman who assisted me with the rental was very polite and got us on our way in a short time.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

Amy D. 
Rating:
5.0

Customer did not leave a comment.

Stephane L. 
Rating:
5.0

Customer did not leave a comment.

Luc G. 
Rating:
3.0

Fixing things with plastic zip ties located right in front of the tire is a very bad idea for a company as big as uhaul to do. I'm lucky that after getting there my brother saw it while we where loading. It's just luck that the metal piece didn't fly the inches into the tire.

Lea D. 
Rating:
5.0

The gentleman at Sto & Go on Hwy 17 N were very helpful, definitely would refer them

Peter V. 
Rating:
5.0

Thank You

Dave B. 
Rating:
5.0

Customer did not leave a comment.

Bruce G. 
Rating:
4.0

This pick up/drop off location was amazing. The staff were great and assisted with everything and were just overall great people. The language barrier was tough with the plexiglass but they did not show irritation when asked to repeat themselves. Overall I would give this location a 8-9/10 for sure and would happily drive across town again to pick up from here.

Chris B. 
Rating:
5.0

The staff are friendly and help and all the facilities are very well kept.

Scott B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aaron H. 
Rating:
5.0

Not a thing. The two gentlemen working there today were awesome. Very helpful and helped make my day, thanks for the laughs and assistance.

Bradley H. 
Rating:
5.0

This U - Haul location in my perspective is the best in my local area. People are treated good at this location and staff show professional conduct. From my experience I have not seen any area that needs improvement.

Jack B. 
Rating:
4.0

great services, he went out of his way to help us even after drop off

Chad L. 
Rating:
5.0

Customer did not leave a comment.

Xavier L. 
Rating:
5.0

Customer did not leave a comment.

christopher A. 
Rating:
4.0

Customer did not leave a comment.

Kelsey B. 
Rating:
5.0

Ash was so helpful

mark d S. 
Rating:
5.0

Don't change a thing- the WHOLE process from start to finish; As well as the in between calling to have an extension on the rental was simple and made our moving day run smoothly. Thank you

Denise E. 
Rating:
5.0

Customer did not leave a comment.

roch M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Dawn W. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
Rating:
1.0

Our reservation was completely messed up. We were. Supposed to have the rental from Friday-Monday. Instead we had less than 24 hours. We weren't offered anything to make up for this. Nothing. In fact once we explained that week had booked for 3 days they became quick confrontational. They acted as if they expected us to keep the vehicle past the return time. They asked us 6 times if we were “actually “ going to return it at the required time. We explained several times that we understood. We were frustrated but we understood that it was rented again the next day. We had no plans to keep the truck. In fact I left the building because they accused me of lying because I was a woman. They then refused to speak to me when I asked if there was another truck we could rent. I went outside to make other arrangements. When I returned and friend to explain we had made other arrangements for the next day, they asked me (specifically) if I planned on ignoring them and keeping the truck. We never raised our voices. We did not get angry. We explained our situation without being rude. They treated me ( the woman) as if I was not to be reused and as if I was stupid. They asked me the same question several times. The made an effort to speak slowly to me me. They streaked my husband normally. It really was gender discrimination. I'm sure they've had woman lose it on them before but not once did we get angry. We only stayed our issue and asked if there was anything they could do. They ignored that completely. They offered no help at all. It was a very bad experience.

Jason E. 
Rating:
5.0

Great Service

Lance H. 
Rating:
5.0

Friendly and very helpful service at this location. Thank you very much!

Charlton F. 
Rating:
5.0

The truck received had the gas stolen do was below empty. The man assisted us and corrected paperwork to show this. We noticed huge gas leak after we loaded and started out on trip. I called the man immediately and he asked if we were ok and if needed another truck. We were ok and continued with caution. Unfortunately the house we bought we couldn't get in on the original date snd head office extended truck for us, and once we were finished we returned to location in Sudbury. This gentleman was very nice as well. We showed the leak snd asked to insure it would be fixed before rented out. He assured us it would be repaired. Thank you for great service.

Rick O. 
Rating:
5.0

Customer did not leave a comment.

Travis D. 
Rating:
5.0

Nothing the staff was friendly and very helpful

kornelia J. 
Rating:
4.0

Customer did not leave a comment.

Anthony B. 
Rating:
4.0

Customer did not leave a comment.

Shawn P. 
Rating:
5.0

I had nothing but good experiences storing my things at the North Bay Sto and Go. The staff were always available, pleasant and helpful. And I had no issues with the quality of the storage units. I would definitely recommend this place to family and friends.

VALARIE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaitlynn S. 
Rating:
5.0

Ash is so helpful to us

Reuben A. 
Rating:
5.0

Customer did not leave a comment.

Wilson L. 
Rating:
5.0

Customer did not leave a comment.

Charisma H. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

I had troubles with u haul but these guys fixed everything, awsome service

Sharon M. 
Rating:
4.0

Offer a frequent user card .

Wayne W. 
Rating:
5.0

Customer did not leave a comment.

suzanne G. 
Rating:
5.0

Perfect truck for when I really needed it

Deaven M. 
Rating:
3.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

very helpfull staff

george C. 
Rating:
5.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

The guys at this location were helpful friendly and really added to a great experience overall.

Nolan M. 
Rating:
5.0

Customer did not leave a comment.

Dale W. 
Rating:
5.0

Customer did not leave a comment.

richaerd G. 
Rating:
4.0

Great communication, no issues really. One of the best site that I have ever dealt with.

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

jospeph F. 
Rating:
5.0

very helpful staffs

louay S. 
Rating:
5.0

Great customer service! Very helpful and friendly

LLOYD M. 
Rating:
5.0

Everything was fine with the vehicle that I rented, and the personnel are friendly over there.

mitch M. 
Rating:
3.0

Vehicle was rusting and broke down halfway through the trip. I was overcharged $1300. Grateful that they refunded me.

Kelly M. 
Rating:
5.0

Good Service

Janet G. 
Rating:
5.0

excellent service. definitely i will suggest this place for u haul rentals

glen M. 
Rating:
5.0

Absolutely awesome service and people are very professional. I will give nothing but 5 stars as the trailer they rented was good with nice and clean inside, and the guy helped me to hook up the trailer which was amazing.

Todd S. 
Rating:
5.0

Nothing was wrong with this location, best service ever got for a u haul rental, gentleman helped was very professional and very helpfull

Patti S. 
Rating:
1.0

Hire Canadian citizens that respect people. The men operating this location are very rude. They screwed me over for gas. They rented me a truck on just less than a half tank then made me return with more then I used. I felt ripped off and very upset with their people skills. The highway 11 north north bay site is no one I will ever recommend to anyone.

Trevor D. 
Rating:
1.0

The tire was so bald it was ready to blow. THe attendant did not seem to care. I shouldnt have had to wait for it to be cleaned.

Joe B. 
Rating:
4.0

Customer did not leave a comment.

sofiane G. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Worker who cashed me out was wonderful thank you for the good service!

Katie B. 
Rating:
5.0

Staff were excellent and knowledgeable

kevin L. 
Rating:
5.0

Was amazing customer service

MEGAN N. 
Rating:
3.0

Booked somewhere that was open Saturday. Then notified they wouldn't be open Saturday. Was told we could pick it up on Friday. Then told we would have to pay an extra day. We didn't. Was not told I would have to go online to return it. I was out of data, luckily my husband's phone was back up working and he could use data. But then realized it wanted pictures, but had already put keys in the box and left the location, so had to go back.

Valerie T. 
Rating:
4.0

Did a self-return here when the place was closed. Easy to find, no problems returning.

Ken F. 
Rating:
5.0

Good service, smooth process.

GINA H. 
Rating:
3.0

Customer did not leave a comment.

Karanjit-Singh D. 
Rating:
4.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

The best U-haul dealer I have ever dealt with, no issues at all everything went smoothly. of course, I will rent from there again!

rachel K. 
Rating:
3.0

We were not happy as our 26' truck booked over a month in advance was not available. We had to take a 20' truck and trailer. The trailer caused us lots of headache, time, and additional work effort as well as provided less space. We were lucky to complete our move on time. Very dissatisfied, we were not notified in advance either.

Jessica R. 
Rating:
3.0

The online check-in process is terrible. I have already given you all the information ahead of time sitting at my computer, and need to re-enter everything again, on my phone, sitting outside in the rain while grabbing the U-Haul? This is not very accessible for those who have a hard time using phones, and the hours are terrible to pick up with a person.

Evan F. 
Rating:
5.0

The people were excellent, kind, very personable. Would definitely rent from them again. Excellent service.

Francis Y. 
Rating:
3.0

Try harder to have more trucks in besides that all was good.

Terry W. 
Rating:
5.0

Great location and nice people to deal with, everything is explained professionally.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Alexandra L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luc G.  |  Overall Experience 
Rating:
4.0

I have no complaints with the counter service. However, like many others, the truck I reserved 3 weeks ahead was suddenly not available the day before I was to pick it up. The load that would have fit into the 20' truck had to be disassembled to fit into the 15' truck I was given. As well, the pickup location changed twice. U-Haul corporate needs to come up with a solution. It would be a great case study for an MBA program and something you should consider speaking with a business school about.

TOM K. 
Rating:
5.0

Excellent service ,very friendly , very polite i give them 5star all the way

Luc G. 
Rating:
4.0

Customer did not leave a comment.

Chris O. 
Rating:
5.0

Great people polite

ALEJANDRO E. 
Rating:
5.0

Customer did not leave a comment.

Sukhjinder S. 
Rating:
5.0

Customer did not leave a comment.

Ray A. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Always a positive customer experience with Ash and Rashid

Lenka E. 
Rating:
3.0

Customer did not leave a comment.

Christine R. 
Rating:
5.0

Customer did not leave a comment.

Daniel L.  |  Overall Experience 
Rating:
5.0

Excellent service

DALLAS D. 
Rating:
5.0

Keep up the excellent service guys. best location ever

april D. 
Rating:
5.0

The online reservation is the worst. The Queensway location is to be commended for resolving the online problem caused by a poor system. The Oakville location is also to be commended for a great job in customer service

Phil S. 
Rating:
5.0

staff were very professional

CHRIS M. 
Rating:
5.0

Excellent, professional, curious service. Staff went over and beyond to ensure a safe experience when renting a U-Haul truck. I'll be back!

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Luigi A. 
Rating:
5.0

Customer did not leave a comment.

Tracy L. 
Rating:
3.0

Hours on the sign said open Sundays 8 to 1 pm, we were there between 12-1230 and no one was in the office. I was struggling to do the online check in with my phone (wasn't excepting photos). So tried to see if someone was at the Sto & Go according to their signs hours. Luckily I was able to borrow someone else's phone to do it. Not a big deal, perhaps their hours have changed. Great location though.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Guy T. 
Rating:
5.0

Service traction control system light on but didn't seem to be hinder drivability.

Paul M. 
Rating:
3.0

We dropped U-Haul off after hours on Sunday. When attempting to use website for after hours drop off, I kept getting an error page (session expired) So I decided to call Sto & Go location Monday morning. No one answered. I called at least 20 times throughout the hours of operations and even left a callback message. No one answered, or ever returned my call. I was finally able to get through and speak to a person on Tuesday. I asked if there were anything else I needed to do, or if there were any issues and concerns. I was told everything was fine, only to be hit with a $35 charge for gas. Very unprofessional and I am unsatisfied with the lack of communication or care regarding the entire drop off process.

arthur G. 
Rating:
5.0

Served it’s purpose at a fair price. Thanks.

STEVE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desmond P.  |  Overall Experience 
Rating:
5.0

Excellent company and staff. Best customer service I have ever experienced. I would like all companies to have as friendly and helpful staff as I have found here.

SCOTT M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TODD & Jennifer B.  |  Overall Experience 
Rating:
5.0

Treated well thank you

Rick L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDON H.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top