Customer Reviews for Sto & Go 24/7 Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The gentleman (employee) was very helpful and nice. The U-Haul truck was pretty much brand new, it was awesome I only needed the truck for 2 hours, just wish there was a cheaper price for that. Other than that it was an excellent experience .

Rating:

5.0

The attendant at this location was absolutely stellar - fantastic customer service!

Rating:

3.0

Arrived after hours and the next day was charged $14 fuel charge, despite adding recommended volume of unleaded fuel to the tank to achieve half. Very disappointed. I will not be recommending uHaul and find your prices inaccessible: $2700 for a three day rental to drive 500km within Ontario.

Rating:

4.0

All good Truck was clean and in good running order. Put about 570miles on it with no issues. Only wish it was a little cheaper for long term rentals.

Rating:

1.0

This was a horrible experience

Rating:

5.0

Always a pleasure doing business here.

Rating:

3.0

Trying to rent a car dolly from that location. Later got a message to go somewhere else to pick up dolly when there was one available at this location. Had to phone Uhaul office to let take the dolly from this location. The left light (digital) was missing about half the LEDs. And the opposite side fender was missing the 3 bolts holding the fender in place. Also the lighting wire was a bit damage because of the looseness of the fender. We installed 3 bolts with nuts and washers and wrapped the wire with electrical tape to minimize more damage. When we arrived at our destination, 2 bolts have gotten lost.

Rating:

2.0

vehicle was not cleaned it had sticky stuff in the cup holders and something splashed all over the side back wall in the truck. Truck was never cleaned at all.

Rating:

4.0

The people working at this location were very pleasant.

Rating:

3.0

The location was convenient but the inside of the truck did have some garbage when we picked it up. The truck was in good working order, though.

Rating:

3.0

Representatives were responsive and helpful.

Rating:

5.0

Personal was helpful with providing box prices and suggesting different items to help make our move easy.

Rating:

4.0

We didn't have windshield washer fluid in the truck. And we drove 4 and a half hours in freezing rain and dirt without it. Made it hard to see very well

Rating:

5.0

The first truck I received was dirty inside and out. I asked for another truck and the cab hadnt been cleaned and we had to sweep the inside before I could move my furniture inside. The staff is very pleasant but the trucks need to be cleaned in between customers. Its was gross

Rating:

5.0

Always a pleasure doing business at this place - very consistent

Rating:

5.0

Truly excellent service...from the ease of booking online, to changing the booking by phone, to truck pick up and drop off, to email receipt of final billing.... it was a seamless process!

Rating:

5.0

I wish UHaul would have a 12' trailer at this location. this is a couple times now I have went to rent a 12' trailer and none in town, a side from that I am impressed with the this location and its friendly staff.

Rating:

1.0

Make shure there is engine oil in the engine . My pick up was in Sturgeon Falls . The day before they text me saying my truck wasn't available in sturgeon falls but to pick up in Nort Bay. . Had 70 kmon my travel and I had to pay extra

Rating:

5.0

Very good service on pick up and drop off

Rating:

3.0

The truck we had the tires were bald and had issues in the snow. Please maintain your trucks. It was stressful as we were moving already.

Rating:

4.0

nothing

Rating:

3.0

Truck had bald drive tires. Other than that the unit preformed as it should. Tires we really bad

Rating:

2.0

Upon returning my trailer to the location at 2:10 pm a note was on the door saying "I'm taking a break. Be back at 2:30 pm". I waited until 2:45 and they did not return. Poor customer service during posted business hours.

Rating:

5.0

Great people

Rating:

2.0

To me the initial young man I dealth with was very good to speak to and setup my storage unit. However it was no heat, no lighting had to purchase thong onsite, that were high in price. Merry Christmas! I'm sorry but I moved all belongings out on the 9th of Dec. As it was my first time to rent a storage unit I thought you guys would have seen me there with a 20' truck that day. Anyhow thank you but I'm not impressed! Alot of my stuff was full of MOUSE POOP, CHEWED AND MOLDY. So you should reimburse me at least one months charge in my eyes. You sent me IOU letters, I rented April 9th 2024 left your facility Dec. 9th 2024, I was NOT 5 days passed due. For the RECORD!

Rating:

3.0

When we picked up the truck, we were told that if we went over the kilometers but had more gas in truck when returned, that they would adjust the kilometers to suit so that we won't be over charged. But when we dropped the truck off yesterday, we were about 1/4 tank over then when we received the truck and over the allotted kilometers. A different employee at drop off, never adjusted for the extra gas we put in and charged us full price on our kilometers. We over paid for this rental and I'm too tired due to this move to argue. You win u-haul.

Rating:

2.0

The gentleman kept telling me that I had to bring back the uhaul the next day. I kept having to repeat that I had the uhaul for two days because i took the discount to return the uhaul. The gentlman said he would be right back as he had to get the mileage. I said that dont i have to join him because we have to check the vehicle together he said no he would be right back. The uhaul was at the bottom yard and when I started the vehicle it was not at 1/4 of a tank like he stated so i drove the truck to the top where the office was and he gave me a discount of $20. When I returned the truck next day but in the late evening and I received the bill the discount was not applied to my bill. I definitely would not recommend this uhaul company but the gentleman did state that it was closing down as Uhaul sold the property.

Rating:

5.0

Trailer needed to be swept out but the U-Haul agent did this with no issues. I had a good experience.

Rating:

3.0

The trailer smelled like a barn and there was a literal lump of poop in it when I picked it up. It's obvious it wasn't checked or cleaned in between customers.

Rating:

5.0

Customer service was very helpful!!

Rating:

5.0

Excellent service

Rating:

5.0

Great people to do business with

Rating:

4.0

I did not deal with any people at this location, but the app for picking up and dropping off the van was very easy to use.

Rating:

3.0

The office smelt really bad, air circulation was poor, office was dirty. Not great first impression, the customer service was good and the rental vehicle was fine but the office environment was poor and did not reflect well on U-Haul.

Rating:

5.0

I've dealt with this location several times. They are always organized and service is fast. I would recommend this location.

Rating:

3.0

It was just a drop off lot.

Rating:

5.0

The two fella went above and beyond to help us with a mess Uhaul got us into to.

Rating:

5.0

Well trained and friendly staff in a safe and secure compound. All you need in a storage facility.

Rating:

5.0

I have rented equipment here 2 times. The employees working at this location are very good to deal with. I would highly recommend renting U-Haul from this location.

Rating:

5.0

Make sure that the vehicle does not have warning lights on. Also make it clear if you are charging by per mile or per kilometer and this should be compatible with the distance indicator in the vehicle I.e., kilometers or miles. Also you should be able to rent a vehicle for a flat rate for a certain length of time!

Rating:

5.0

Eveeything was good

Rating:

5.0

Customer service was extremely helpful making everything possible.. Thank U

Rating:

3.0

The drop off process was ok, I just had a lot of trouble understanding, and I had to ask a few times for a receipt that I had returned the truck

Rating:

5.0

Guy very polite and great service!✅

Rating:

1.0

Tell customers they infact can pick up and drop off at another location for a higher price. Id rather pay more than drive the trip 3 times to return the trailer.

Rating:

5.0

The drop-off site was smaller than at the beginning of our journey, but the staff here was also friendly, professional, and supportive. The only oddity, the receipt was emailed in French, vice English. Minor glitch. 🤩

Rating:

3.0

it was an after hours drop off so we didnt see anyone. extremely dark onsite, near impossible to see from he road and no instructions posted on where to put he truck. most are n/a not no’s.

Rating:

4.0

the staff was excellent

Rating:

5.0

Zero recommendations. I will rent again and tell friends to rent from the Sto&Go location. They are lovely gentleman who make a single female feel safe in their presence.

Rating:

5.0

✌🏻Poweresh

Rating:

5.0

Love this location. Been using it for 10 years for various moves. Always excellent service and friendly gentlemen.

Rating:

4.0

I was very frustrated trying to check in my rental upon return. I was given a video to show me what steps to follow, what photos to take, and what to upload to the app. I had to download the app, set up an account, and then still couldn't get anything to work. At no point could I upload photos or comment, so I finally gave up. The good news is ... once I followed up with a phone call the next day, I was able to confirm the rental had been received and I was sent my updated invoice.

Rating:

5.0

Very friendly customer service

Rating:

1.0

One tire on trailer was bald and needed replacement and the other was close behind. Had to call roadside assistance

Rating:

5.0

Great help from a very friendly representative. Highly recommend it.

Rating:

5.0

From my perspective there is nothing to do to improve my experience. The young man representing U-Haul was very polite, professional and ensured we were well set up for our rental. Job well done!

Rating:

1.0

Had storage long term. Kept increasing the storage fee. Unit was wet, and full of mice. Had to keep cleaning dead mice and their droppings. I would not recommend this storage facility to anyone. I lost a lot of items because of rain and mice damage. I know this will not show on reviews.

Rating:

3.0

The area around the units was always plowed out in the winter and accessible. Some issues with the ice buildup under the door making it difficult to open, but the staff would clean and salt when I asked, so the door could be opened. No issues with the unit itself, was clean and dry.

Rating:

5.0

Excellent staff, great customer service! Good equipment and clean facility!

Rating:

3.0

Mice chewed and pooped through much of our stuff. When I moved out I left a message asking them to call if any concerns but never heard till over a month later. Refund was given but there is a strange 80 something charge on my receipt?

Rating:

5.0

The deposit fee is ridiculous, since I'm paying for the storage up front, the amount should be clarified on the website. I'm currently homeless with my household belongings in a truck ATM and barely came up with the 85$ that the storage was listed as on the website. There is no other U-Haul in North Bay, is there any way I can waive the deposit fee until the next month?

Rating:

5.0

The staff are friendly and help and all the facilities are very well kept.

Rating:

5.0

I had nothing but good experiences storing my things at the North Bay Sto and Go. The staff were always available, pleasant and helpful. And I had no issues with the quality of the storage units. I would definitely recommend this place to family and friends.

Rating:

5.0

Served it’s purpose at a fair price. Thanks.

Rating:

5.0

Excellent company and staff. Best customer service I have ever experienced. I would like all companies to have as friendly and helpful staff as I have found here.

Rating:

5.0

Treated well thank you