Customer Reviews for Sto & Go 24/7 Self Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

we wanted a bigger trailer but it was not available for us to drop off at different place. the machine barely fit.

Rating:

5.0

Equipment leaked and my furniture was soaking wet upon arrival.

Rating:

5.0

The attendant went out of his way to come to the yard where the trailer was to bring us an adapter for the lights for our car as we did not have one.

Rating:

2.0

Dropped truck off after hours so no contact with anyone at the site. Did call prior to drop off during business hours and left a message to call me back. No one called back.

Rating:

5.0

Drop off went smoothly

Rating:

5.0

The young men that I had to deal with went above and beyond and were so helpful and caring. Would highly recommend this place.

Rating:

5.0

Amazing personality always i prefer to go to this location every single time.

Rating:

5.0

Very excellent customer service.

Rating:

4.0

Not much to do here. Small office and the person did what was required.

Rating:

2.0

Problem was, the location for return of the trailer did not exist, called UHaul, they tried to call them, no answer, they gave me another location and this one was a very tight lot, not easy to park trailer. Some of your dealers, should not be dealers. Last time I rented trailer, the dealer gave it to someone else when I had it booked, so UHaul found me another location half an hour out and caused me to be late for the delivery appointment. Going to buy my own trailer now.

Rating:

4.0

Quick and easy drop off.

Rating:

4.0

Your online registration is TERRIBLE!! This was not where a wanted to pickup my trailer. I got bounced around to so many location that where no where close to where i was. Your rep on the telephone was useless and had no idea about anything. Poor poor poor customer service !!

Rating:

5.0

The gentlemen at Uhaul Hwy 11 North Bay, Ontario are very helpful and so pleasant to deal with. They all went above and beyond to help us out making our move easier. The wiring connecting the car hauler stopped working a quarter way into our trip causing issues with our move.

Rating:

5.0

The best!

Rating:

2.0

I received a phone call stating the truck i rented wasn't going to be available as it needed to get work done on it. When I showed up in the morning to pick up the guy told me I was able to use it. The whole ride, it drove like crap. Didn't feel very safe. Constantly kept pulling me around on the highway. The steering was not right. I was then called and asked to drop it off at some other place

Rating:

4.0

Cab was dirty. Had food on the floor and sticky juice or something like it on dashboard. I was very happy with the service and young man whobhelped me.

Rating:

3.0

I only rate the location as average, as I dont have any other history in dealing with Uhaul, and cannot compare. But the service level was acceptable and good experience. No issues with pkup and drop off. Friendly service.

Rating:

5.0

Excellent guys Polite Efficient Great Customer Care

Rating:

3.0

no one working at location at time of drop off so couldn't show them that the tank wasnt full when picked up

Rating:

5.0

The truck was clean. The person providing the service was very knowledgeable, polite and accommodating. The steering was very loose, and required both hands at all times. ? maybe a front end alignment is required? And the engine would often wait to shift gears at over 4000 rpm, sometimes as high as 4500.

Rating:

3.0

Looks like i have been temporarily overcharged, waiting for the resolution

Rating:

5.0

Excellent service

Rating:

5.0

Very easy process

Rating:

4.0

There should be a lifting device at the tongue of the trailer.

Rating:

5.0

They bent backwards for me to help fix an online error on my part. I was still able to move last minute. The front desk employee was so kind and did their best to help. I’m so grateful thank you!

Rating:

5.0

Excellent friendly staff.

Rating:

5.0

Service and product meet high expectations! Thanks so much!

Rating:

5.0

Great service . Thank you

Rating:

4.0

It was after hours when I dropped the trailer off so that is why personnel were not helpful. But I’m sure if they were there they would have been :)

Rating:

3.0

Wasn't happy with the location to pick up the truck first it was one place then changed to a further location

Rating:

2.0

The representative never got out of his chair or left his office. He told me to drop the trailer in the yard and never offered to help unhook it. He asked me if everything was alright with the trailer and if it was clean which it was however he wouldn't have known bcause he never left the office.

Rating:

4.0

Even thopugh we dropped the trailer off during open hours there was no one present to assist

Rating:

5.0

Excellent, Thanks,Cheers!

Rating:

2.0

I went through two different trailers. All trailers had broken or nonworking lights, wires hanging off of the underside of the trailer and the trailer ended up taking had an expired inspection. So I’d recommend the location, but the equipment needs to be improved dramatically as a professional truck driver I found it very irritating to be hauling this piece of equipment behind me, but I had to move my son so I had no choice.

Rating:

5.0

None

Rating:

4.0

First of all booked at location close to home day of pick up the changed to another location 25 minutes further then the emloyee was 15 minutes late opening ip. Trailer jack was difficult the ratchets both of them were worn out could hardly tighten loafthen the ratchets would not release took almost half an hour to unbuckle ratchets. Over all terrible service and equipment. Will not recommend to anyone David Lewis

Rating:

5.0

All around a good experience

Rating:

4.0

Too many potholes on the driveway.

Rating:

5.0

The gentleman (employee) was very helpful and nice. The U-Haul truck was pretty much brand new, it was awesome I only needed the truck for 2 hours, just wish there was a cheaper price for that. Other than that it was an excellent experience .

Rating:

5.0

The attendant at this location was absolutely stellar - fantastic customer service!

Rating:

3.0

Arrived after hours and the next day was charged $14 fuel charge, despite adding recommended volume of unleaded fuel to the tank to achieve half. Very disappointed. I will not be recommending uHaul and find your prices inaccessible: $2700 for a three day rental to drive 500km within Ontario.

Rating:

4.0

All good Truck was clean and in good running order. Put about 570miles on it with no issues. Only wish it was a little cheaper for long term rentals.

Rating:

1.0

This was a horrible experience

Rating:

5.0

Always a pleasure doing business here.

Rating:

3.0

Trying to rent a car dolly from that location. Later got a message to go somewhere else to pick up dolly when there was one available at this location. Had to phone Uhaul office to let take the dolly from this location. The left light (digital) was missing about half the LEDs. And the opposite side fender was missing the 3 bolts holding the fender in place. Also the lighting wire was a bit damage because of the looseness of the fender. We installed 3 bolts with nuts and washers and wrapped the wire with electrical tape to minimize more damage. When we arrived at our destination, 2 bolts have gotten lost.

Rating:

2.0

vehicle was not cleaned it had sticky stuff in the cup holders and something splashed all over the side back wall in the truck. Truck was never cleaned at all.

Rating:

4.0

The people working at this location were very pleasant.

Rating:

3.0

The location was convenient but the inside of the truck did have some garbage when we picked it up. The truck was in good working order, though.

Rating:

3.0

Representatives were responsive and helpful.

Rating:

5.0

Personal was helpful with providing box prices and suggesting different items to help make our move easy.

Rating:

4.0

We didn't have windshield washer fluid in the truck. And we drove 4 and a half hours in freezing rain and dirt without it. Made it hard to see very well

Rating:

5.0

The first truck I received was dirty inside and out. I asked for another truck and the cab hadnt been cleaned and we had to sweep the inside before I could move my furniture inside. The staff is very pleasant but the trucks need to be cleaned in between customers. Its was gross

Rating:

5.0

Always a pleasure doing business at this place - very consistent

Rating:

2.0

To me the initial young man I dealth with was very good to speak to and setup my storage unit. However it was no heat, no lighting had to purchase thong onsite, that were high in price. Merry Christmas! I'm sorry but I moved all belongings out on the 9th of Dec. As it was my first time to rent a storage unit I thought you guys would have seen me there with a 20' truck that day. Anyhow thank you but I'm not impressed! Alot of my stuff was full of MOUSE POOP, CHEWED AND MOLDY. So you should reimburse me at least one months charge in my eyes. You sent me IOU letters, I rented April 9th 2024 left your facility Dec. 9th 2024, I was NOT 5 days passed due. For the RECORD!

Rating:

5.0

Well trained and friendly staff in a safe and secure compound. All you need in a storage facility.

Rating:

1.0

Had storage long term. Kept increasing the storage fee. Unit was wet, and full of mice. Had to keep cleaning dead mice and their droppings. I would not recommend this storage facility to anyone. I lost a lot of items because of rain and mice damage. I know this will not show on reviews.

Rating:

3.0

The area around the units was always plowed out in the winter and accessible. Some issues with the ice buildup under the door making it difficult to open, but the staff would clean and salt when I asked, so the door could be opened. No issues with the unit itself, was clean and dry.

Rating:

5.0

Excellent staff, great customer service! Good equipment and clean facility!

Rating:

3.0

Mice chewed and pooped through much of our stuff. When I moved out I left a message asking them to call if any concerns but never heard till over a month later. Refund was given but there is a strange 80 something charge on my receipt?

Rating:

5.0

The deposit fee is ridiculous, since I'm paying for the storage up front, the amount should be clarified on the website. I'm currently homeless with my household belongings in a truck ATM and barely came up with the 85$ that the storage was listed as on the website. There is no other U-Haul in North Bay, is there any way I can waive the deposit fee until the next month?

Rating:

5.0

The staff are friendly and help and all the facilities are very well kept.

Rating:

5.0

I had nothing but good experiences storing my things at the North Bay Sto and Go. The staff were always available, pleasant and helpful. And I had no issues with the quality of the storage units. I would definitely recommend this place to family and friends.

Rating:

5.0

Served it’s purpose at a fair price. Thanks.

Rating:

5.0

Excellent company and staff. Best customer service I have ever experienced. I would like all companies to have as friendly and helpful staff as I have found here.

Rating:

5.0

Treated well thank you