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SHARON G.
Customer Reviews for Stop 54 Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Lien H.The site employees was extremely slow and limited English. Very long transaction for a pick up
Arline C.I reserved a 20 ft truck, but was given a 17 foot truck. Inside of truck was dirty. Half of the parking lot was flooded. Poor location for a uhaul rental center.
JOSEPH W.All good. Thanks!
IVAN L.The lady helping us was professional, knowledgeable, and accommodating to our needs. She worked swiftly to ensure we had everything we needed. We will use them again in the future.
JACQUELINE G.Appeared to be agitated with the process. Likely because it's inside a convenience store.
LEWIS W.The process took long and hard to understand the cashier. When I return I got billed for gas and a after hours fee. Not sure why. So improve the inability to be charged extra
HERSON G.Tiny little gas stating with a not so friendly woman behind the counter.
THOMAS T.Don't charge on both ends of the rental.
WILLIAM S.Some how I went from having once price to triple that. Not happy at all
DARWIN F.system issues made registration too lengthy so I don't want to slam the vendor. He and his wife were very ice to me.
MARY M.There was chips on the floor of the truck and the customer service was very much below average.
Jaiden B.This stop is in the middle of nowhere and had very poor lighting for after hours drop off.
Jason M.They double charged me and didn't say anything. When I call to speak to someone they don't answer. I did not put 10 miles on the truck and yet still put 2 gallons of gas before returning it. Yet they charged me for an additional 3 gallons 3 days after returning it. How did I use 5 gallons traveling 9.3 miles. Never using this place again. Will be making a trip into the store and raising hell about this.
vance A.This location was fine but the first location I wentTwo said that U-Haul or someone at U-Haul canceled my 26 foot truck and gave it to somebody else. So when I showed up to rent my truck it was gone. Luckily they called U-Haul and were able to get me a 26 foot truck about 7 miles away and Odessa but seeing as how it was rush-hour it took me 35 minutes to get there in another 25 minutes to get home so it was inconvenient to say the least.
Hugh B.I don't hear that well. It was difficult to communicate with the owner due to her wearing a mask. Once we got in sync, she was helpful.
CHARLES H.I made reservation. The place couldn't figure how to locate it. The lady gives me the keys and says you can find your truck. The location is disgusting and filthy inside. If tou can rnt from another location
JEFFREY G.Only one clerk who stopped processing my order to sell beer and lottery tickets. I was clearly not a priority.
Robert W.Do engine maintenance, engine light was on
eugenio R.The truck cabin was dirty and the truck had a check engine light on. There was also concerning noises coming from the engine while accelerating.
Michael R.I was aware that there was a per-mile charge but I never saw how much it was until the final invoice. I drove it 25 miles and the mileage charge (about $29) was bigger than the daily rental charge of $19.95. I was surprised at that with a relatively small number of miles.
lawrence G.The U-Haul personnel instructed me to unload and carry blankets and hand truck from the truck, across the parking lot navigating thru store customers and parked cars and then place them in the rear of the store. U-Haul representative also would not accept any of my unused U-Haul packaging materials (new un-opened U-Haul tape, unopened bundle of medium boxes, etc). I would rather drive farther to use another U-Haul location.
ROBERT H.Thank you
KEITH M.Very bad drop off experience. The woman didn't check it in so it was marked as late
MICHAEL O.The person was a gas station owner, spoke no English. Never using uhaul again
Alexander L.Had no problems, thanks.
Kevin C.Since it is a convenience store uhaul customers are interrupted while in process by incoming customers.
Mary E.it took forever to process the paperwork, the store is not clean, and the owners seemed to need to be retrained on how to use the U-Haui system
Mike H.Not sure what others have experienced. Our experience was seamless and uncomplicated. Thank you for being there when we needed.
Bernard W.I felt like I was interrupting their day. Perhaps they can show just a wee bit of energy and act like they have at least a tiny spark of appreciation for the business.
Darrell S.Lady was not too friendly, unable to lift equipment. The light fuse was broken on the trailer and she did not check it before we arrived. The trailer was filthy dirty Ruined my clothes.
ROBERT L.The woman at the counter was rude from beginning to end. We got there a little early and though no one was there she let us know we will wait. We had intended to wait but her demeanor was enough for me to never use uhaul again if that's how you allow people to treat customers
angela T.Very easy process to drop off truck using app
Carmen A.Furious that my original rental location was less than 1 mile from my house. When I arrived, they told me it changed and that I should have received a text (I DID NOT). Then had to drive about 8-10 miles further which means I paid about $20 EXTRA for mileage. That is NOT a good program. Make sure that you have trucks at locations. Huge inconvenience and cost. Terrible experience
Michael D.Windshield was dirty. Bugs all over the front end. TIRES NEEDED AIR before I even left. Your online check-in wouldn't work and all my location settings were on properly. The original place I booked the truck ended up not having it, and the other place wouldn't let me pick up the truck until 10:00am. I needed it at 7:00am. This was a nightmare.
George C.I had to do all the work at pick up!! Including the computer stuff because your employee couldn't even see the screen! It took me an hour and a half to get out of the store that should've taken me five minutes! Also was told the miles were unlimited and they weren't and the gas gauge I brought back with more than a quarter tank and they charged me money! Terrible experience I will never use U-Haul again if I can help it!
RICH O.the truck was filthy, it took 45 minutes to complete and finalize the process just to get the key, then you have to try the key on every truck that size to find the one you are renting. Horrible experience, then got charged extra on the bill. I will never #%$^#@$$# again.
Jerome H.Fair and courteous management/ownership. Great people!
Ryan M.The folks were very polite. The U-Haul check-in process is lengthy.
john H.Very good, helpful- just keep it up.
Arjun A.All was done on line. The app was a little slow but overall a good experience. I left something in the truck and returned later that day. The woman in the store was kind and gave me the key back to retrieve it. So I'm thankful for that.
Scot W.Came in for a last minute rental and although i was unable to get the size truck i needed. The representative did everything she could to make sure i left the facility with a rental. They even made changes to my rental agreement after i had left. Changed my rental from returning to same location to a one way rental. Very accommodating
joy C.Ali and Alina provided excellent customer service - the truck was very clean and in good order, and we had no problems with check out, check in. Would definitely use again.
jose M.Nothing. The customer service was excellent and fast service
daisy G.Not only was I given a truck covered in green mold, beat up and dirty on the inside; the owner didn't have a gclue what he was doing. Thankfully a Uhaul rep was there or I may never have gotten my truck. In addition, I am being charged for 6 additional days of use when i dropped the truck back off on the day I rented it. Horrible experience and I will NEVER rent from Uhaul again.
Melanie S.Check in was the worst I have ever had in the history of me using your company the guy that checked me in had problem using the computer And was extremely slow. I had to tell him I was going to check in online because he couldn't do it. He didn't come out with me, there was 2 dollies in the truck already and he gave me two more. Check in was a disaster. Returning the thrice was much easier the lady that took my truck was very nice and asked me the right questions and made it seamless.
Joseph B.Waited in line for 2 hours. The woman at the desk let others in front of us. She seemed to have no sense of urgency. Terrible service.
Kurt M.Was not happy that the time did not start upon pick up and was only given 22 hours instead of the full 24 hours I paid for.
David C.YOU MAKE IT REALLY DIFFICULT TO RETURN TRUCKS...WE WERE REDIRECTED TWICE BECAUSE YOU COULDN'T TAKE THE TRUCK..THIS LOCATION IN ODESSA WAS WAY OUT OF OUR WAY.
Denise P.nice place
MITCHEL P.Horribly SLOW, horribly unorganized. No sense in doing anything online to speed the process up - had to do it all over again once there, while they used a computer from the dark ages. Spent more time waiting for a 20' truck than it look to load it full!
Sara M.Called & lady didn't want to take my order on phone (later, I saw she was the only one working in the convenience/uhaul store), she lied and said no available UHauls. I knew there was because I had seen one available online. I went back online and reserved. Upon getting to location, she required THREE personal telephone numbers. Will she be selling these to hackers? Along with having to give my drivers license and having that photographed (that may be a UHaul policy but did not need that at other locations.) Feel my privacy was invaded, and I was discriminated against.
Laureen P.The place smelt. Thr Indian ladyvwas pretty rude and a lot of the food on the shelves was out of date and moldy . The uhaul broke down on me in the middle of the highway transmission locked up. Worst experience I've ever had.
SCOTT A.The store was dirty and the freezer for ice cream was being used for the lady's lunch. The truck smelled like cigarettes, and the customer service was we terrible. I will never go back here.
Beau H.