Customer Reviews for Stop 54 Convenience Store
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Stop 54 Convenience Store
Joe B. on
They took 30 min to put my info in to get me a truck when it usually takes 5 min. She went incredibly slow. She failed to explain how to check truck in when I returned it, causing me to be charged an additional fee. I physically handed her the keys back and she didn’t check the truck in or tell me what to do so I was charged. This location is the worst I’ve ever been to. Do not let them rent out trucks. They also spoke so little English she couldn’t understand anything I was saying.
Justin W. on
Picked up truck using the uhaul app and couldn't check the truck in... The lady wasn't helpful at all just gave me number to call. When I finally pick the truck up and got it home I opened it up to start moving and there was a couch and loveseat and a small kiddy pool on the back. Worst of all they were infested with bugs and the smell was horrendous. I had to call the number back, drive 20 minutes to another location to trade the truck out. I will not be using uhaul for a move again.
mark M. on
The list of problems was so extensive I emailed the GM
Jeffrey H. on
Have a person that knows the checkout process. I had already checked in online and paid and it still took over 45 minutes with customers continually coming into the convenience store. Wonderful lady but clearly was not easy for her.
Preston G. on
attendant wouldn't get off the phone to take the key from me, she just took the key asked if I had cleaned the truck and told me to to have a good day. called me 2 hours later and asked why I hadn't turned the truck in because she coudlnt find the key, once she found the key it was past turn in time so I was charged an additional day. I was none to pleased and disputed with my credit card company, still pending results.
Carl G. on
This location is a convenience store. The trucks (2) were parked under some trees next to the store.
Lisa L. on
I dropped the vehicle at their location on 05/19/19 at 10:32 pm (I had until Monday morning 05-20-19 at 9:00 am to drop the truck). This location charged me for an extra day on my credit card because they did not check it in until 11:20 am on Monday 05/20/19. I have a picture of the mileage when I dropped it off and it has a time stamp of 10:32 pm 05/19/19. Also, they charged me for gas and I KNOW that it was at a half of tank because i stopped at the Shell Gas Station right by their drop location. I tried calling them several times and they are not answering their phones. I have been a long time customer with Uhaul and I am very disappointed.
robert S. on
26' truck was not well maintained, engine was misfiring. Had to change to a 20' truck as that was all they have in stock.
Najaah M. on
Location is a convenience store so there are customers going in and out. There were multiple times when the woman working had to stop checking me in so she could deal with the store customers buying items. Also, the woman working did not know what she was doing. She was very slow and did not seem to know how to work the system. The price she asked me to pay was $50 higher than what I was quoted by U-Haul. This was the 3rd location I was rerouted to due to lack of trucks so U-Haul gave me discount and extra miles. The person checking me in said she didn’t see that in the system, there was nothing she could do about it, and I’ll have to pay the full amount, including the full amount of the truck which was even higher than the amount I reserved it for. I asked her to call her manager whom was just as unhelpful and said they couldn’t change anything. So I called the U-Haul customer service and got an amazing person (Angie). Angie spoke with the woman at the location to walk her through the system so I would pay the discounted rate. They hung up, the woman pulled up my reservation again and said it’s still showing the higher amount so I needed to pay that. I said no and called customer service back. Luckily I got Angie again and she just processed my payment for the discounted amount over the phone. In total I was at this location for 1 hour before I got the keys to the truck. Horrible customer service. However, U-Haul customer service (Angie in particular) was very helpful and worked to help fix the problem.
nicolas R. on
Lady i got my rental from was rude. The uhaul itself was fine.
Sherry J. on
Rate below average only because this place is a small convenience store and every time a customer came in we had to wait while the sole cashier attendant tended to them. It was a slow process; took at least 3/4 of an hour to get us on our way. For some reason our drop off location was different than what was agreed upon on phone with U-haul so had to call during move and clarify change to what had previously been talked about.
Donald N. on
Very pleased with service at both locations.
Joseph C. on
The employee at the station had no idea and was not helpful at all
Cheryl N. on
The woman appeared to not know what she was doing. Kept all her records in a notebook. Not a computer. Had to keep calling someone. Even though I was already there she repeatedly took care of other customers first. Had to check the truck twice. It took me an hour to return the truck. While I was there 2 other men came in to return a trailer. She didn’t even acknowledge them and they left.