Customer Reviews for Stop N Go Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stop N Go Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Michael W.
Rating:

Customer did not leave a comment.

Stephen G.
Rating:

"Joe" was rude and decided to lecture me for entering the store without a mask. A simple reminder would have sufficed however that was not the case. The trailer that I rented was $700 for rental from Ohio to NC for 4 days. You can rent the same trailer from NC to Ohio for $250. It would have been cheaper to fly to NC and rent a vehicle and trailer. Trailer seemed fine until I loaded it and started the drive. 2.5 hours into a 10 drive I stopped for gas and did a walk around and tire kick. one tire had only 12 PSI in it. I aired the tire to 65 and called road side services. They asked me to stop and wait on the side of the road for maintenance. They estimated that maintenance would take 90 minutes just to show. I decided to drive for an hour and check to see if the tire was holding air. It had 20 pounds in an hour. I decided to keep going and stop every hour and check. tire stayed 45. that tells me it was dry rotted and would leak when pressure spread the tire exposing the leak. Worst experience I have ever had with a trailer. for the amount they charge, you should expect a maintenance free trailer for 4 days. I filed a complaint with customer service about the amount difference. never received a phone call. Joe should spend more time making sure equipment is in proper condition that being the CDC spokesperson or my father.

Douglas W.
Rating:

Fast and simple pick-up & drop-off

Warren D.
Rating:

Joe is the best! Cordial , very neat office . And he was very helpful!

William P.
Rating:

Customer did not leave a comment.

Anne B.
Rating:

Joe was outstanding and very helpful. This was my first time renting and he made it easy.

Terri M.
Rating:

Customer did not leave a comment.

Denise S.
Rating:

No improvements needed! The entire process was wonderful! Thank you!

Heidi S.
Rating:

Customer did not leave a comment.

Eben M.
Rating:

Customer did not leave a comment.

Joan P.
Rating:

Our experience with this location was excellent! The employee was very nice and very helpful! We will definitely use them again!

Ashley R.
Rating:

Customer did not leave a comment.

Andrew L.
Rating:

The person at this location was very friendly and easy to work with. I would not hesitate to use this location again or recommend to others.

Eric H.
Rating:

I did not appreciate having to provide two phone contacts who will respond to a call without being told in advance that this is a requirement.

Melissa W.
Rating:

Pros: The location is great. The truck was cleaned and full of gas. Cons: They could offer more small moving vehicles like pickup trucks and vans. They only have 1 van and none at any others In delaware area. The man that helped me with the rental was a Not real friendly and bit rude with me. Also had no patience like I was not worth the time of day. He may not be that way with other customers, but he was like that with me.

Brenda L.
Rating:

Customer did not leave a comment.

Robert H.
Rating:

Original return location (258 Sandusky Rd) didn't exist. Drive to this location was fine, less than 10 min, but the site/app crashed over and over and couldn't take my location; the return took more than an hour. Michelle in customer service saved the day

Bruce F.
Rating:

Great vehicle for our needs. Friendly staff and reasonable price.

Stephanie B.
Rating:

Customer did not leave a comment.

ruthie S.
Rating:

it was find

Kayla L.
Rating:

Customer did not leave a comment.

Benjamin B.
Rating:

Customer did not leave a comment.

Andrew B.
Rating:

Customer did not leave a comment.

Jan K.
Rating:

Customer did not leave a comment.

Jessica F.
Rating:

The check out process online was not great. It took a ya 20 min just to get approved. Which cut into our time. We then reached out to uhaul and asked if we could use truck for 1.5-2 hours extra and they wanted additional 40$ which is just stupid.

Martin R.
Rating:

I didn't notice a need for improvement. The place was clean and attractively decorated. The clerk was polite and well prepared and it's a very safe location for leaving one's car. A five star experience.

melanie S.
Rating:

Customer did not leave a comment.

Joshua K.
Rating:

My wife selected a dolly to use and we were given a flat furniture dolly which was useless with steps. Also the guy running the location was so rude and annoyed about questions I had. He was just bothered that I came in inside to check in even though he had the key to the truck anyway.

KEVIN S.
Rating:

Our experience was excellent! Anthony at Stop and Go storage (Delaware), DeAnthony (phone), and Christi(?) (Near Stronsville)) and Bailey Carsen (Parma) went out of their way to help us. We ordered the wrong size trailer to pick up the table we ordered and they got us a new trailer the same day!! We made the mistake and you fixed it. It saved us another day of travel and a lot of time and trouble. Thanks to all that helped!!!!

Greg M.
Rating:

The Stop and Go location on William Street on Delaware, OH is an excellent location. Very clean, well lit and marked well. Joe was fantastic in keeping us up to date regarding the details of our rental. Very professional and customer service oriented. I highly recommend this location.

Jack M.
Rating:

Customer did not leave a comment.

James P.
Rating:

Customer did not leave a comment.

Ashley T.
Rating:

Customer did not leave a comment.

Robert P.
Rating:

Customer did not leave a comment.

DENISE T.
Rating:

None

joe H.
Rating:

Everything was smooth sailing..

John R.
Rating:

Customer did not leave a comment.

Julie R.
Rating:

Customer did not leave a comment.

Rebecca H.
Rating:

Customer did not leave a comment.

Ashley D.
Rating:

Staff was amazingly helpful. Lot is clean and well taken care of.

Evan E.
Rating:

Very polite. great service thank you..

Robert P.
Rating:

Customer did not leave a comment.

Harold L.
Rating:

Customer did not leave a comment.

Nathan O.
Rating:

Customer did not leave a comment.

James S.
Rating:

Great service!

william T.
Rating:

Everything was just super.

Steven K.
Rating:

Customer did not leave a comment.

Doug F.
Rating:

Returning was a pain. Took 45min. Not because of location, but UHaul screwup

LaVetta R.
Rating:

Customer did not leave a comment.

Benjamin K.
Rating:

app didn't work. when i tried to check in using app to get truck, it couldn't do anything, it showed no rental, and when i tried to add the rental via the number, it says it was already added

Marshall R.
Rating:

Customer did not leave a comment.

Robyn D.
Rating:

Thank you for making a positive experience!

Grace Ann S.
Rating:

Clean and Sanitze your Equipment!!!

David S.
Rating:

Customer did not leave a comment.

John J.
Rating:

Customer did not leave a comment.

Richard P.
Rating:

Customer did not leave a comment.

Jeri K.
Rating:

Customer did not leave a comment.

Megan C.
Rating:

Mobile check in and check out was efficient and easy! Thanks!

Nicole C.
Rating:

Customer did not leave a comment.

Jesmel G.
Rating:

The truck was horrible i have never had such a bad experience like this the truck driver side window kwot falling down could see cars on my left to get over truck was damaged all around it fuse box all open missing a screw so wouldn't stay shut truck shook like crazy on the road had to call road side assistant before i returned the truck they said the front tires weren't balanced this was a very horrible experience I've always had good experiences with uuhaul and im suppose to rent another truck next week to move the rest of my house but im thinking i should not.I would like a refund on this truck.

Luis I.
Rating:

Customer did not leave a comment.

Shawn S.
Rating:

Customer did not leave a comment.

Julie R.
Rating:

Joe is GREAT! His facility is clean, and well kept. He's a good person to have on your side!

Kat M.
Rating:

Customer did not leave a comment.

stewart M.
Rating:

Customer did not leave a comment.

David S.
Rating:

Customer did not leave a comment.

Jerry G.
Rating:

did not have moving blankets.

erick M.
Rating:

Customer did not leave a comment.

Winston B.
Rating:

Not much, this is a great place and the staff is extremely helpful

James L.
Rating:

MAKE SURE THEY GIVE YOU A EMERGENCY NUMBER, THAT YOU CAN CALL IN CASE YOU DON'T GET ALL OF THE PICKUP INFORMATION FROM THEM, LIKE I DID, AND HAD TO WASTE AN HOUR OF MY MOVING TIME, TRYING TO FIGURE OUT HOW TO GET THE KEYS FOR THE TRUCK THAT I HAD ALREADY PREPAID FOR, AND DIDN'T GET THE FURNITURE DOLLY THAT I PREPAID FOR EITHER!!!

MICHAEL M.
Rating:

It was great that i could rent at the last minute on a Sunday when the actual uhaul location was closed. Great option! So glad i could do self check in and check out

Cynthia V.
Rating:

Any problems I had were quickly corrected. Thank you.

TED S.
Rating:

Ordered a truck added a dolly would not let us finish transaction for self checkout. Individual came out told us the code would come e-mail. With a dolly the process had to be taken care of by the agent (relayed to us by the person on the "help" line), he was not helpful at all and really did not want to interact with us. (Door was locked with a note on it due to the Coronavirus) Had to call 800 number after trying for over a hour to get a code which we did not know having a dolly was a different process having been our first check-in experience. Person on the phone was very helpful and helped us to finish our transaction and be on our way.

christy H.
Rating:

we made sure that everything was clean.they did not do an inspection with me but then charged a clean up fee and mileage. There was nothing to clean up except for maybe some orange juice in one of the cup holders on the inside of the cab. We had swept everything

Joselyn T.
Rating:

Customer did not leave a comment.

Salvador S.
Rating:

As always nice and friendly support from the staff , if I ever need another locker for storage , I will definitely come here first ????

Brittany L.
Rating:

Nothing wonderful and extremely friendly!!!

Randy S.
Rating:

Customer did not leave a comment.

Julie R.
Rating:

Customer did not leave a comment.

Janette K.
Rating:

Joe is above the rest with his professional work attitude and welcoming approach. Also loved his friend, Scout!!!!

howard H.
Rating:

Everything was good we had no problems with the service or equipment.

Deby B.
Rating:

Customer did not leave a comment.

Jamie F.
Rating:

A warmer demeanor would be wise for customer service.

Julie R.
Rating:

Customer did not leave a comment.

Julie R.
Rating:

Customer did not leave a comment.

Ramon R.
Rating:

Customer did not leave a comment.

MOHAMMED G.
Rating:

Customer did not leave a comment.

Julie R.
Rating:

Joe is great! Love working with him!

Rich C.
Rating:

Customer did not leave a comment.

JAMES J.
Rating:

Trailer on site. Very helpful and courteous. Easy to pickup and drop off.

David B.
Rating:

People there were rude and had attitudes

SARAH B.
Rating:

When the reservation was booked it was made clear that the location was not open on Sundays, however the option to complete the reservation through the U-Haul app was available. The app did not work and would not take the confirmation number. Once we got to the location we had to sit on the phone with multiple U-Haul representatives, totaling 45 minuets, waiting for the gate code. Overall the experience was very frustrating, and I wish that we could have at least put our confirmation number into the app ahead of time so that as soon as we got to the location the code would have been given. I love the idea of digital check-ins, but the app could definitely use some work and the ability to provide the code quickly when the app isn't working would have been appreciated.

Michael B.
Rating:

Customer did not leave a comment.

Sharon M.
Rating:

Customer did not leave a comment.

David Y.
Rating:

Customer did not leave a comment.

Rich M.
Rating:

Customer did not leave a comment.

peter J.
Rating:

Customer did not leave a comment.

Stephen M.
Rating:

Customer did not leave a comment.

Stanley C.
Rating:

The rental experience handled very professionally.

Crystal K.
Rating:

My experience was awesome. The van I rented was very nice & perfect to use for my move. I was thrilled when I discovered the backup camera, which made parallel parking and backing up MUCH easier. The office where I picked up my Uhaul was very clean and modern. The sales associate that assisted me was also very pleasant.

No reviews have been submitted for this location.

Back
To Top