Customer Reviews for Stop N Go Storage
(U-Haul Neighborhood Dealer)

525 reviews

460 E William St   Delaware, OH 43015

(740) 957-9373

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(740) 957-9373

460 E William St
Delaware, OH 43015

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Back door to U haul was extremely hard to open. Took a few people to open it. Other that that everything was super easy!

Megan B. 
Rating:
5.0

Customer did not leave a comment.

Cathy S. 
Rating:
5.0

Customer did not leave a comment.

Warren H. 
Rating:
5.0

Customer did not leave a comment.

Matt W. 
Rating:
5.0

I would like to thank Linda in Columbus Ohio central office for all her help. 👍

Carol R. 
Rating:
5.0

Customer did not leave a comment.

Julie R. 
Rating:
4.0

Very clean and organized location

Anthony H. 
Rating:
5.0

Communication could me a little better, because I had got a text message informing me that my truck was due in at 10:00 am 23hrs after I picked up. I received a call at 9:00am informing me my truck was late. I wasn't late if I'm going by what was texted to me.

DARREN D. 
Rating:
5.0

Customer did not leave a comment.

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

Julie R. 
Rating:
5.0

Customer did not leave a comment.

Julie R. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
4.0

Customer did not leave a comment.

Warren H. 
Rating:
5.0

Customer did not leave a comment.

Neely M. 
Rating:
5.0

Customer did not leave a comment.

brian H. 
Rating:
5.0

Customer did not leave a comment.

Ronnie W. 
Rating:
5.0

Everything was good

Paul L. 
Rating:
5.0

Stop and Go....Joe is tje best!!

Julie R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Everything was great, will be back a 34rd time, thanks for being soo good to me again.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Winston F. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
1.0

I've called several times about an issue of being over charged and have been hung up on every time. I've tried to explain my situation and have received no help and have had rude replies back. I've been called a liar and truthfully I'm not sure why. I returned the truck back at the same gas level I received it at and was charged for not returning it at the same level, also for going over the “estimate” miles. When I had spoke to the employee there I said when I reserved the vehicle that I needed to return it to a different location and that was what the estimate miles were for. He said that he can't do that and that the truck would need to be returned to that location. I was not told I would be charged differently for this and was spoken to rudely at this location. I would not recommend renting from this place!!! If I could do 0/5 stars for customer service I would!

Blake C. 
Rating:
4.0

I dropped the truck off after hours so no one was there to interact with. The mobile check-in process was not user friendly. Standing in the rain at the edge of dark trying to take pictures that would satisfy the app was not a happy time. Finally quit trying and left a phone message. Tried calling them twice next day. No one answered. Left messages but received no return calls. Got an email receipt regarding the check-in so assuming all is well.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Chetan D. 
Rating:
5.0

Everything was grade A

Robyn J. 
Rating:
5.0

Well lit for an after hours return. That was appreciated

Jan G. 
Rating:
5.0

The van drove great! The U-haul store on E William Street in Dublin is very nice.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

DARRIN I. 
Rating:
5.0

Joe and his crew are awesome! They go the extra mile with trucks being cleaned off and warmed up and ready to go. Plus they are just really nice people.

Julie R. 
Rating:
5.0

Customer did not leave a comment.

Richard U. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

CHESTER W. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Martin M. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Nothing. Best and gayest I have ever had. And I have rented 50 or more trucks from uhaul over many years. Thanks to Joe and Steve.

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

ADDISON D. 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
1.0

Even though it was supposed to be stop n go check out i had to wait long, then go inside to the counter and get the keys. Check in experience was even horrible. The app does not function after uploading photos. It does not let me continue because photos just don't upload. When I call uhaul the wait time is over 2 hours to speak to someone without a call back option. Seems like very outdated IT Systems.

Arun M. 
Rating:
5.0

Customer did not leave a comment.

Taylor B. 
Rating:
4.0

The low gas light on the truck was on when I picked it up and I could barely make it to my first destination before having to refuel. Also, verifying by calling someone else is difficult since most people don't carry their passport around with them.

Benn P. 
Rating:
5.0

Customer did not leave a comment.

ERIC F. 
Rating:
5.0

Customer did not leave a comment.

Morad Z. 
Rating:
4.0

When I called the country wide line to schedule my rental I ordered a dolly and did not order the insurance as our car insurance would cover anything that occurred. Once I picked up the truck the price was more than I expected, but I figured it was just tax. It wasn't until I had already driven away that I saw the contract had included the insurance and the truck did not have the dolly. Make sure your call center only adds the add ons requested.

BRANSON J. 
Rating:
4.0

Customer did not leave a comment.

Phyllip T. 
Rating:
5.0

Customer service was great 👍

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Jackie K. 
Rating:
1.0

Customer did not leave a comment.

David S. 
Rating:
5.0

The uhaul needed maintenance. The brakes barely worked.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

BRADLEE R. 
Rating:
5.0

our uhaul didnt have a ramp it was a 10 foot so i wasnt sure it was supposed to have one i never got such a small one before

DEBRA B. 
Rating:
4.0

Mileage on the truck was recorded incorrectly. No problem, they took care of it when I dropped the truck off in Conroe.

William P. 
Rating:
5.0

Customer did not leave a comment.

DUANE S. 
Rating:
4.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

TINA H. 
Rating:
1.0

Frustrated because we could not return our truck to the location close to us. We had to drive it an hour to make our move and an hour back to the location. We paid a ridiculous amount of money in mileage. We went in and asked for a truck, the guy at the counter said we had to have a reservation. We had to go back to our car, and make a reservation for literally FIVE minutes from the time we walked in the door. Never have we had to do that before. There was a truck available why did we need to reserve it. We were not happy with this. Also never have we had to return our truck back to a location an hour away. Completely unsatisfactory and frustrating. We had to spend $200.00 just on the rental not including the almost $60.00 in gas we had to put in the tank.

NOELLE G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
4.0

Customer did not leave a comment.

SANDRA Y. 
Rating:
4.0

Customer did not leave a comment.

BRUCE L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Natalie M. 
Rating:
5.0

Great staff and service?

JERRY L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY A. 
Rating:
1.0

Pickup location was changed Pickup process was a hassle and had to call in for a code to get the keys The truck had barely any gas was almost on empty I requested moving pads and was charged for them, but did not receive them.

Adam S. 
Rating:
4.0

The movers you recommended was bad

MARK C. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Great folks. Next time I need a rental I won't look any where else I'll come here!

Clifford G. 
Rating:
5.0

Great, experience. Easy process

CRAIG K. 
Rating:
5.0

Accessing the truck via mobile app pickup was not customer friendly. We previously tried to get truck over the weekend and the process was terrible. We called uhaul and we're on hold for 45 minutes before we hung up and canceled our reservation. We rescheduled pickup for a time when a person was available at the pickup location. Very disappointed in uhaul online and mobile app.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Check-in after hours was alittle difficult and time consuming.

JAMES Q. 
Rating:
5.0

I have rented with Stop & Go Storage multiple times. I choose this location when possible because are always a pleasure to deal with.

CRYSTAL K. 
Rating:
5.0

Professional and nice. Advised on best equipment to use. Very clean and will use this location for future needs.

Cindy J. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
1.0

The gentleman that works the desk there needs FIRED!!!! He is rude, tried to make me pay more for the truck then I was quoted. He said there no one to call I call the main office in downtown Columbus Ohio and they straightened it out for me. He did not walk around the truck with me show some in and outs about it. He needs fired. Burger King would not have him. Have your manger call me!!!!!!!!!!! Thanks.....

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Jon C. 
Rating:
4.0

Customer did not leave a comment.

Sigrid C. 
Rating:
5.0

Nothing everything was great.

Aaron H. 
Rating:
5.0

Good location and the equipment was clean and working properly. Quick service. Thank you

Kenneth L. 
Rating:
3.0

Vendor person did not explain fully about the additional insurance

David C. 
Rating:
5.0

Customer did not leave a comment.

Mitchell K. 
Rating:
5.0

Maybe sweep out the back of the truck. Really not a big deal. The process was smooth as silk and very easy! Van ran great and great laid back customer service! Totally would use them again!

Shawna M. 
Rating:
5.0

Great experience, staff is always pleasant have rented trucks from this location multiple times never any problems.

Brad H. 
Rating:
3.0

Customer did not leave a comment.

Kimberly I. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
4.0

Your "easy" pickup with your phone is RIDICULOUSLY long and ponderous. There's absolutely no reason that a person couldn't take the selfie, driver's license photo and scan, and be approved in advance. I rented twice this weekend, and both times, your "quick and easy" process took around half an hour (which ate into my rental time). I'd use your equipment again, but NO WAY would I use your crazy phone pickup system. Get your tech team on it -- you can do a LOT better. Last but not least, the guy at the counter (where I had to go to get my key, despite leaping through all the above hoops) was brusque, bordering on rude.

Jim B. 
Rating:
5.0

What a great location and a great experience

Dave G. 
Rating:
5.0

I will always utilize Stop N Go Storage for my moving and storage needs. The staff is always extremely helpful and I feel like they go out of their way to meet my needs

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Tara J. 
Rating:
5.0

Staff was helpful. It is a great storage unit facility too.

Lucinda P. 
Rating:
5.0

The inside of the step can had not been swept out. I needed to do that before I could place things in it. Otherwise all went well!

MARK M. 
Rating:
5.0

Fast processing, great staff. Welcoming! Thanks

ROBERT K. 
Rating:
5.0

Nothing, keep being amazing and provide this service as such. I appreciate this location for its convenience and employees assistance and knowledge.

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

jonathan L. 
Rating:
5.0

Customer did not leave a comment.

William S. 
No reviews have been submitted for this location.

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