Customer Reviews for Stop & Go
(U-Haul Neighborhood Dealer)

Rating:

3.0

Didn't even look at truck. I think should have

Rating:

1.0

The drop off location was nonchalant and tossed our key aside after dropping it off well before my 1 day time was up and in turn didn’t turn the key back in until 8pm the same evening when my drop off time was 3:45pm. It caused me to be charged $60 for a late fee that wasn’t my fault.

Rating:

2.0

I rented from a location near my home. When I got there, they told me my registration had been moved, and I needed to go to this other location to pick up the trailer.

Rating:

3.0

I was quoted $104.28. When I returned. 30 minutes early, my total was $128. I asked about this and was abruptly dismissed. Would not explain the increase. I will not go there again.

Rating:

1.0

Vehicle was extremely dirty and nasty. Trash all over the cab. Stuff spilled on dash and door panels. Cargo area smell horribly of garbage with stuff on the interior cargo walls. Very was given to me empty. Upon return rep over charged me on mileage

Rating:

3.0

Just be consistent from one spokesperson to the next person.

Rating:

5.0

Very helpful and accommodating since it was last minute.

Rating:

1.0

Why was i charged 104$ for the van that said 19.99? Did the store attendant lie to me? Also the was a operate charge roughly of 16$ for insurance which I agreed to.

Rating:

5.0

The truck itself was very nice. The inside cab had a lot of dirt and there was popcorn on the floor.

Rating:

5.0

Great service and very kind and courteous! Would rent again from this location.

Rating:

2.0

Operator charged me $25 for gas, when He shouldn't do it.

Rating:

5.0

Great customer service!

Rating:

5.0

Nice help added to a smoth move!

Rating:

5.0

Thanks!!!!!!!!!!!!!

Rating:

5.0

After doing on line check in I had to stand in the store and essentially do the whole process over again with the store owner! Also, why is there not a trailer jack on these units. If you think it is a theft deterrent, it is not. I am 70 years old and was able to lift the trailer hitch onto my vehicle myself. Not easy, but why? So I doubt it would deter younger thieves at all. However, after loading the trailer I had to go through an elaborate jack procedure with my own jack. It was elaborate due to the height limit of my jack and the vehicle height difference. The other deficency in the trailer is a lack of E-track. The flimsy corner tie downs are useless as is the rail for rope or whatever you would be able to pass through the small opening. You would need to be quite good at rigging to accomplish any securing of a load in addition to the right size rope so it can pass through the trailer rails! E-Track and straps is an industry standard for freight or cargo. Great personnel at this site.

Rating:

1.0

The agent used an old phone with a cracked screen to attempt to sign me in. He had to call someone else to finalize. I tried to choose a drop off location and the phone did not accept. Then he just gave me the phone to check out a convenience store customer. The windshield was cracked. Seats and floor were dirty. Clock did not work properly. Ignition was tricky to use.

Rating:

2.0

Trying to get my deposit back has been a long process, still waiting.

Rating:

2.0

Gentlemen behind the counter needed more training. I had to wait an hour and 15 minutes to pick up a vehicle. Finally, he called someone from U-Haul and got it done.

Rating:

5.0

Great & Friendly service

Rating:

4.0

great service