Customer Reviews for Stor Mor Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stor Mor Self Storage

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Michael L. on

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excellent customer service! checking in was easy and the van was brand new and in excellent condition. drop off was a breeze as well! can't say enough about how pleasant of an experience this was! highly recommended!!

Liza V. on

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At first I made reservation for cargo van for next day she first said it will be transfered over to other spot the wait there was so long only one employee there was a line then they said it was never transfered over to there spot so I had to go back to get the van when I returned it to spot I owed 26.00 more so she said go to the other spot they take cash so there were two guys and only one could do my transaction so I waited and waited then he goes takes customer out to back to urned around there were others behind me they were getting inpatient so they went out to back to find him he was goofing around with other guy while we were waiting patiently but then knowing I was next this man pulls up needs propane he waits on him first I had a fever sinus cold I was very sick when he did Waite on me he says nothing was ever put on hold for my money so I got up and left told him I'm going to deposit cash in bank call me when u take out bottom line is that you need to hire responsible people to work at these places

Asaad M. on

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I always find Van's and trucks with windshields not cleaned.

Tony G. on

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Michelle was a cutie,LOL

Fermat C. on

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naomi h. on

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Friendly staff very helpful.

KWOK YING C. on

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Tia-Marie B. on

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Freddy V. on

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CARLOS ALBERTO F. on

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I was promised with a credit direct from U HAUL has of today nothing happens. Credit promised because I made my reservation online and then a day later I received a call U HAUL let me know that my pickup will be in a different location. Your rep told over the phone that U HAUL is goin to issue a 10 credit. It never happen.

Cheryl J. on

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Both young ladies were very helpful, courteous and easy to work with.

Oscar D. on

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My initial reservation was at the u haul on Rosemead. They staff at the Rosemead location was awesome and very helpful in locating the truck we needed. They were extremely helpful.

Sergio V. on

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Shiong C. on

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Arturo P. on

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We are glad we went to the UHaul dealership on Valley Blvd in Rosemead. Michelle at the front desk was very helpful and even made a phone call reminding us of our reservation for a van. She went out of her way to extend a service. Definitely we will recommend this dealership and return to this branch. Thank you. Jenny Pacho

Daniel V. on

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Nice

Mireya G. on

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My experience was the absolute worst! You over charged and when i paid for another 24 hour rental , not only did you harass me by calling me 5 times , you threaten me that i had to have the truck in within a few hours or you were going to charge me more. So i get there on time but didn't have time to clean it out, because you didn't give me enough time , so you rushed me toget my stuff out if the truck and clean it which i didn't get to finish because you wanted to go home so you kicked me out and told me not to worry about it and then you charge me for it. Who does that. Rent a truck and then harass them by calling them all the time , i couldn't get my things done and lost money. Not only was i confused why i had to have the truck back but i was fustrated and mad as hell. I will tell everyone about my bad experience and recommend not to rent with you. And i will leave a review on Yelp and everywhere i can!!?

Choi yao W. on

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john s. on

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Samantha P. on

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GEORGE C. on

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Brandi P. on

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richard s. on

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Marlon T. on

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ingrid c. on

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Improve!?? Hm...perhaps if there are dents on the vehicles, note to the next customer that Management is aware of it, so this poor soul wouldn't worry that "You Dent it, You Pay for it!" But, you didn't charge this anxious U-Haul user, so no worries. I appreciate your help. Thank you for your excellent services. Sincerely. -i

Lorraine C. on

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Darwin T. on

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The 1st time renting u-haul at this place and Michelle has been good help and she really care with customer satisfaction.

jason k. on

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Great service, would recommend. Customer will above and beyond in notifications and informing customer of return time.

Maxwell C. on

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Rosa V. on

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Very helpful and professional.

Charles N. on

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John K. on

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VU NGAN H. on

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Debra M. on

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