Customer Reviews for Stor Mor Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stor Mor Self Storage

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JONATHAN A.
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Customer did not leave a comment.

Juanita B.
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Customer did not leave a comment.

thach H.
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My reservation got canceled, due to your closure on thanksgiving day, without any notice. It would be fair, at least I should be notified. I have to reserve an extra day to get my reservation, be able to process. As for the 15’ uhaul truck I’d reserve. It would be great, for safer of driving at night, to have brighter light.

Sarah I.
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Honestly the customer service was not very helpful. We were not directed and guided on the self mobile check in and out which ended up costing us an additional 20-40 dollars. Wish UHaul was more clear from the beginning about these fees. It felt like we were tricked into a seemingly affordable option only to find out that we had to pay a lot...

Anthony T.
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Customer did not leave a comment.

Michael L.
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excellent customer service! checking in was easy and the van was brand new and in excellent condition. drop off was a breeze as well! can't say enough about how pleasant of an experience this was! highly recommended!!

Liza V.
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At first I made reservation for cargo van for next day she first said it will be transfered over to other spot the wait there was so long only one employee there was a line then they said it was never transfered over to there spot so I had to go back to get the van when I returned it to spot I owed 26.00 more so she said go to the other spot they take cash so there were two guys and only one could do my transaction so I waited and waited then he goes takes customer out to back to urned around there were others behind me they were getting inpatient so they went out to back to find him he was goofing around with other guy while we were waiting patiently but then knowing I was next this man pulls up needs propane he waits on him first I had a fever sinus cold I was very sick when he did Waite on me he says nothing was ever put on hold for my money so I got up and left told him I'm going to deposit cash in bank call me when u take out bottom line is that you need to hire responsible people to work at these places

Asaad M.
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I always find Van's and trucks with windshields not cleaned.

Tony G.
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Michelle was a cutie,LOL

Fermat C.
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Customer did not leave a comment.

naomi H.
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Friendly staff very helpful.

KWOK YING C.
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Tia-Marie B.
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Freddy V.
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CARLOS ALBERTO F.
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I was promised with a credit direct from U HAUL has of today nothing happens. Credit promised because I made my reservation online and then a day later I received a call U HAUL let me know that my pickup will be in a different location. Your rep told over the phone that U HAUL is goin to issue a 10 credit. It never happen.

Cheryl J.
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Both young ladies were very helpful, courteous and easy to work with.

Oscar D.
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My initial reservation was at the u haul on Rosemead. They staff at the Rosemead location was awesome and very helpful in locating the truck we needed. They were extremely helpful.

Sergio V.
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Customer did not leave a comment.

Shiong C.
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Arturo P.
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We are glad we went to the UHaul dealership on Valley Blvd in Rosemead. Michelle at the front desk was very helpful and even made a phone call reminding us of our reservation for a van. She went out of her way to extend a service. Definitely we will recommend this dealership and return to this branch. Thank you. Jenny Pacho

Daniel V.
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Nice

Mireya G.
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My experience was the absolute worst! You over charged and when i paid for another 24 hour rental , not only did you harass me by calling me 5 times , you threaten me that i had to have the truck in within a few hours or you were going to charge me more. So i get there on time but didn't have time to clean it out, because you didn't give me enough time , so you rushed me toget my stuff out if the truck and clean it which i didn't get to finish because you wanted to go home so you kicked me out and told me not to worry about it and then you charge me for it. Who does that. Rent a truck and then harass them by calling them all the time , i couldn't get my things done and lost money. Not only was i confused why i had to have the truck back but i was fustrated and mad as hell. I will tell everyone about my bad experience and recommend not to rent with you. And i will leave a review on Yelp and everywhere i can!!?

Choi yao W.
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Customer did not leave a comment.

john S.
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Samantha P.
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GEORGE C.
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Brandi P.
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richard S.
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Marlon T.
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ingrid C.
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Improve!?? Hm...perhaps if there are dents on the vehicles, note to the next customer that Management is aware of it, so this poor soul wouldn't worry that "You Dent it, You Pay for it!" But, you didn't charge this anxious U-Haul user, so no worries. I appreciate your help. Thank you for your excellent services. Sincerely. -i

Lorraine C.
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Customer did not leave a comment.

Darwin T.
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The 1st time renting u-haul at this place and Michelle has been good help and she really care with customer satisfaction.

jason K.
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Great service, would recommend. Customer will above and beyond in notifications and informing customer of return time.

Maxwell C.
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Customer did not leave a comment.

Rosa V.
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Very helpful and professional.

Charles N.
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John K.
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Customer did not leave a comment.

VU NGAN H.
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Debra M.
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I was assured my card would not be charged upfront, but it was. My pick up time was delayed by 45 minutes, because vehicle not available.

Tony N.
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On Friday morning about 11:50 A.M. I was personally at the 600 S. Garfield Ave. Alhambra CA 91801 to make a 10 foot truck reservation. The manager, Mr. Frank Tullo, promised me that I could picked up my truck 2:00 just after his lunch break at 1:00. At the meanwhile, a customer popped up and interrupted our conversation few times, but the manager still confirmed my booking of 10 foot truck at two while I was leaving. At the meantime, he copied all my documents, driving license, credit cards, e-mail address and etc. At 2:00 P.M. my wife and I arrived at the Alhambra store; Mr. Tullo shockingly told that the 10 foot truck was reserved by another customer because of his inadvertently mistake not double checking with his computer. He offered me another 15 foot truck with a higher price $10 more; certainly it would cost more gasoline for my driving too. I politely explained to him that a 15 foot was too big for my apt driveway, but he insisted that it was suitable for my moving which is a groundless statement. He made a mistake, offered no help to me but a ridiculous explanation. According to his explanation, the customer Mr. S. Huang who jumped in front of me, was the culprit of this problem. And I should told Mr. Huang not interrupt. Do I get pay to do his job? Finally, he referred me to the Rosemead store without any discount, even though I persisted and told me that it would cost more in the mileage, gasoline and an extra hour to pick up a truck in Rosemead due to my moving right at Alhambra. Because my wife had already set up a plan, without any other choice we just rushed to Rosemead and rented a 10 foot at there. I still cannot understand how a manager could not deliver a face to face booking with customer; furthermore, he cared nothing for his silly mistake but his customer paid it. All the mistakes r caused by Mr. Haung, so I cancelled all the rest booking with him as I lost my confidence in him. You may call me to obtain any further details; by the way, I could only make one trip instead of two because of time restriction. Now I hire a moving company to finish my moving. Mr. Frank Tullo rushed us to Rosemead store as there’s no guarantee for us to get the truck.

JOHN S.
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I want to thank Edwin (?) for his kind service and recommendation he offered on March 27, 2018 ( 2 pm).

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Customer did not leave a comment.

FRANCISCO R.
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Customer did not leave a comment.

Eduardo S.
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Once the costumer is in the Data base not need so much verification. Less paper work (go Paperless).

brenda C.
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Everything was absolutely great! I love the StorMor storage facility. Workers are all honest, pleasant, helpful, but also professional in their approach. They keep the place sparkling clean.

Hung N.
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Maybe have earlier hours other than that great customer service

Hao L.
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Pick up the car position is not striking, took three back and only to see a very small sign, even more serious is the car's cab leaking, more than two thousand steps of the road has been raining, my son's three clothes are Wet, severe colds, call their customer service but said let us find manager, for my particularly bad English, can not call, also let me find a manager, it seems the next step I want to find a lawyer rights It!

Denise S.
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All of the personnel that I interacted with on the telephone and in person were professional, friendly, and helpful. They were all excellent, The rental truck however was not up to par. The transmission on the truck was in extremely poor condition. When driving in reverse to back up, upon giving it gas, it would not engage, and then engage all at once and jump back extremely fast which is very dangerous when trying to back up a 15 ft truck in a narrow tight space. Also, there is a rubber strip that has separated from the engine cover in the cab that interfered and would catch on my shoe upon acceleration, which is extremely dangerous and a huge liability! I did not feel safe in your truck and had a truck driver give me his professional opinion and he said it was in bad condition! The windows were dirty, the upper storage area inside the truck was very dirty and transferred onto all of my belongings. The facility itself was fine. Other than the truck it was fine. I had requested a consideration for a credit of some kind, but have not heard back.

Yanuyang H.
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Customer did not leave a comment.

David C.
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Check in was not great. First they told me if I purchase extra gas, I will be reimbursed. Then they said I would not. The truck I rented had a little bit of dust and tiny debris, which I didn't really mind. However, when I returned the truck the man was extremely rude. He went in the back room and handed me a broom and pan and told me to clean it up. He said if I didn't, I would be charged extra $25. Which is ridiculous because first of all I didn't create or leave any type of mess and it was simply dust that was already there when they gave me the truck in the morning. Secondly, that is absolutely no way to talk to a customer. He then proceeded to grill me to ask me if I hired anyone to load the truck and then insisted they were the ones who left dust. Then continued on and on about the dust. That man should definitely not be working there at all. When I talked to the man at the counter he actually backed the rude co-worker. It's good to be loyal to your friends and co-worker, but at the same time when he is completely unreasonable and rude you shouldn't be supporting his bad behavior.

robert R.
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Nice clean truck

leslie L.
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Customer did not leave a comment.

JOAN R.
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It great

ZHIYI W.
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Customer did not leave a comment.

Anna B.
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Great service Prompt Attentive

Dyana V.
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Customer did not leave a comment.

Nancy V.
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Customer did not leave a comment.

chaiya C.
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Customer did not leave a comment.

brenda C.
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Everyone made my rental of this vehicle easy and convenient. All was ready on time as reserved.

raul G.
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Customer did not leave a comment.

Robert M.
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jose A.
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Tim T.
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Sandy K.
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Mike the guy who checked me in was very helpful and knowledgeable.

Elmo L.
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the girl at the office, working alone, was both professional and friendly.

JEROLYN M.
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Customer did not leave a comment.

Jeff L.
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They were busy so different aspects of the process took too long. Overall I was pleased and will go back. I thought the website registration was pretty poor, certainly below average, so I called a store to get connected.

NASIR E.
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Keep up the good work

Yau H.
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Customer did not leave a comment.

Sandra R.
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Exceptional Service!! Thank you!!

JOANNA R.
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Customer did not leave a comment.

Natividad A.
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Customer did not leave a comment.

Raymond H.
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Place is scary. Staff is nice.

Judy H.
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Do not call a day before to inform customer that their reservation cannot be honored because the size of truck they reserved is not available. I will not use uhaul again because bad experience with this issue.

JOHN B.
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The 10Ft Truck not recommended for A Refrigerators...And Be great if truck was equipped w/Ramp.. Stor Mor Self Storage Crew was GREAT

Don Bosco T.
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The van kept telling me that it needed an oil change. It was kinda freakin me out as I was traveling to and back from Vista, Ca. This was a difficult rental process at the original Rental location had been shut down, unbeknownst to us. So we scrambled to find the nearest location. The people here got us on our way.

PETER P.
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Edwin is very helpful

Thanh C.
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Customer did not leave a comment.

xuan N.
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Had a great experience - Pauline was very patient with all my questions, explained every step of the check-in and check-out process. Made the whole rental experience smooth. Thanks.

Dori Z.
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Just clean the truck, other than window dirt the truck was fine. The person checking us out was very helpful. They gave us clear instructions and were very polite and helpful. Would definitely recommend them just because of her.

freddy A.
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Advertise more ,People Friendly

Stephanie M.
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Customer did not leave a comment.

Monte R.
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Calvin L.
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I like customer service very kind . Thank you !!

Angie B.
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Customer did not leave a comment.

William K.
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I originally rented from a location closer to me, approximately 20 miles round-trip. Try not to screw over the customer by sending them 10 miles out of their way.

Kvit L.
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Amazingly the fastest check in experience out of past experiences in picking up my vehicle at Uhaul! Thank you and will do future business with you for sure as it was also very easy to return vehicle. Will recommend to friends.

Michael Y.
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8635 Valley Bl Rosemead do not have the truck we reserve for, and asking us to different location instead. Bring me for booking in wrong location, which didn't . And also refuse to gave us ride to the different location\for their mistake My friend left already after drop me off. And someone should have sent us a EMAIL notification if the pickup location has been change since we book it online and receive the confirmation email.

Edward H.
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Very friendly, courteous and helpful staff. A+!

Thomas T.
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Good service

Nam H.
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Customer did not leave a comment.

SHAW S.
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Pauline was amazing. She was friendly, professional, considerate, efficient, and kind. Best experience I have had renting a vehicle!

Sabrina V.
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Customer did not leave a comment.

Jayson H.
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Customer did not leave a comment.

XI W.
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the staff was kinda unpleasant

Michelle V.
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Customer did not leave a comment.

SAL D.
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Customer did not leave a comment.

Daniel F.
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Nothing I'm going to the same place all the time thank you

MIke W.
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All was good

MIke W.
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Pauline was great. She briefed me with van operation, my contract and did so accurately and fast. She was very helpful and made this rental easy.

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