New location in my neighborhood. The folks that run this location are super friendly, and I will definitely be going back for all my u-haul needs. They truly went above and beyond and made me feel valued.
Kyle S
Customer Reviews for Stor N Lok Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If you’re referring to the review you drafted with me here, I can see the text you shared yesterday. Here’s the polished version based on your message: Bob and Sandy were truly my guardian angels today. I had rented a U-Haul from another location, but after driving only a mile, multiple warning lights came on. When I called to report the issue, I was told I could simply return the truck for a refund—even though I was scheduled to leave at 5:00 a.m. the next morning and desperately needed a moving truck. I remembered passing this U-Haul location on 410 and Myers Road and had noticed they seemed to have trucks available. I called and spoke with Sandy, who was incredibly kind and compassionate from the moment she answered. I explained my situation and told her I needed a reliable one-way truck that wasn’t old because I had just been given a faulty vehicle elsewhere. Sandy immediately reassured me that they had a truck available. She then informed me that my destination qualified for a $110 discount because it was a high-demand location. I honestly started crying with relief. After an already stressful day, it felt like an answered prayer. I told her I wasn’t sure exactly when I would arrive but would call when I was on my way. When I did, she let me know that Bob was outside personally cleaning and preparing the truck for me. That level of care and customer service is rare these days. Sandy and Bob went above and beyond to help me during a very stressful situation. Their kindness, professionalism, and willingness to help turned a terrible experience into a positive one. I am so grateful for both of them and highly recommend this location to anyone needing a U-Haul. Thank you, Sandy and Bob—you were truly a blessing!
amy wBob & Sandy (proprietors of this location) are absolutely awesome!!!!!! I would go out of my way to rent Uhaul from them!!!! I would recommend their location to everyone!!!
BRADLEY SGreat customer service!! Highly recommended
martin kVery friendly staff. Truck was as expected. I will use them again for any Uhaul needs.
Mark M