Best customer service ever really friendly and nice people
Viktoriya Z
Stor N Lok Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bonney Lake, WA 98391
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Sandy was great to work with, I’ve rented here twice in the last two weeks and it was seamless. Very polite, professional, super homey vibes and their puppies are just lovable littles! Thank you so much for making our move a fraction less stressful than necessary!
Kauwela MThe man and woman running this business were very friendly, and I understand completely that they have only been there for a few weeks and are still getting the hang of things. However, I had made a reservation online to pickup a Uhaul, and when I showed up, no one was able to check me in. A man was there, but he said we had to wait for the woman to come back. According to the man she had a doctor appointment, but when she finally got back she had tons of groceries in her car, and explained to me that she was out getting juice. I waited for about an hour and a half past the reserved pick up time. I understand that everyone has obligations, but leaving your store completely unattended during business hours while still accepting reservations is a problem. This inconvenienced me a ton because I had rented the uhaul for the purpose of picking up furniture, and each piece of furniture was from a different city and had a meticulous pre arranged pick up time. It was very hard to get it all to work out for everyone's schedules. Thankfully the sellers were willing to work with me, and I was still able to get all of the furniture that I needed. Additionally, I didn't get home until 10pm due to this delay, which hindered me from being able to make a run to my storage unit after unloading. I don't have a truck or know anyone who has a truck, and so part of my plan with the uhaul was to pick up the furniture, and then bring some tables and chairs that I don't use to my storage unit. Unfortunately, my storage unit closes at 10, and this delay caused me not to be able to do that. And I don't have enough financial freedom to rent another uhaul, so now my house is just cluttered which is giving me anxiety. So, I spent all this money on a uhaul, and because of their unprofessional behavior, I was not even able to accomplish the purpose for renting it. In regards to the truck- it was clean, but having maintenance issues. Each time I stopped the car to pick up furniture, when I tried to start it again, I had to attempt it several times. It would sputter and not start. In addition to that, the side mirrors had to be re adjusted multiple times, as they kept wobbling out of place, which made lane changing really difficult. It was absolutely not worth the amount I paid. I've driven with uhaul at various locationsand have never encountered any of these issues. I think HR or corporate should seriously look into how unprofessional this business is.
Daya CSandy and Bob were friendly and helpful!! They are my ‘go to’ U-haul!!! Thank you!!!
Terry MNew location in my neighborhood. The folks that run this location are super friendly, and I will definitely be going back for all my u-haul needs. They truly went above and beyond and made me feel valued.
Kyle S