Customer Reviews for Storage at Summerlin
(U-Haul Neighborhood Dealer)

4,024 reviews

7441 W Lake Mead Blvd   Las Vegas, NV 89128

(702) 255-0097

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 8 am–3 pm

Services at this Location:

Contact Us

(702) 255-0097

7441 W Lake Mead Blvd
Las Vegas, NV 89128

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 8 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Donald F 
Rating:
4.0

The crew at this location is always friendly, helpful and expedient.

Jason B 
Rating:
4.0

Location a little restrictive on parking space when you get 3 or more customers at the same time.

benito k 
Rating:
5.0

No one is refilling the gas tanks of the trucks, mine was under a quater tank

David G 
Rating:
5.0

They were so accommodating. I was in a rough situation and all staff at this location made me feel welcome and informed. Thanks so much. Will be using again.

Vivee T 
Rating:
3.0

Arrived at 8:00 am as booked, only to be informed U-Haul's computer system was offline with no idea when it would be functional. Finally got a truck at 10:00 am, but had to rearrange my afternoon schedule because of the 2 hour delay.

STANLEY J 
Rating:
1.0

I am being accused of damage to a truck. My wife was spotting me and in between the fence and the truck while I was parking it. No damage was incurred while I was driving it.

ROY R 
Rating:
5.0

Great service!

Dennis J 
Rating:
5.0

Customer did not leave a comment.

Beth C 
Rating:
4.0

Customer did not leave a comment.

greg h 
Rating:
5.0

great service

Randall K  |  Overall Experience 
Rating:
5.0

THIS LOCATION IS ONE OF THE BEST UHAUL CENTERS IN LAS VEGAS . THE STAFF IS ALWAYS SO POLITE AND HELPFUL , VERY VERY KNOWLEDGEABLE AND A CLEAN FACILITY. I COULDN'T HAVE BEEN MORE PLEASED. Thank you so much, CHRISTY AND STAFF

janeila d 
Rating:
5.0

Everything is good but

JACQUELINE C 
Rating:
5.0

The ladies working the front desk were very polite and helpful. The entire checkin experience was easy and quick! Thank you for your help!

Lauren G 
Rating:
5.0

Customer did not leave a comment.

Kerry M 
Rating:
5.0

I want to compliment Emily for her gold standard customer service. She needs to be the face of the company as she is everything you would want to represent U-Haul. Friendly, patient and knowledgeable.

Ryan T 
Rating:
5.0

Customer did not leave a comment.

Shirley B 
Rating:
2.0

No room to drop off.

Christian S 
Rating:
2.0

I opted for the self check out that was not a lot of space and the app was not working at all so I was on the phone with U-Haul trying to get the drop off finalized which took me over an hour.

Ryan T 
Rating:
5.0

Friendly staffing, good truck. Charged as quoted. No surprises.

Stanley W 
Rating:
5.0

The employees at Summerlin were extremely helpful, and very flexible working out my need for an additional trailer. No improvements needed at this location.

Mort M 
Rating:
1.0

The gasoline gauge on the uHaul truck was faulty/messed up and the store employee acknowledged that fact. Because of this the uHaul truck tank was filled up 100% and not just 3/4 that it was supposed to be. We lost money in the amount of $25.00 due to this and the employee wouldn't even give us a credit on our bill for it. We understand not getting a refund for the gas that was stolen from us by the faulty truck gauge. But we do not understand taking gas from us and not trying to make it right with a credit on our bill. Would like to speak to an area supervisor immediately. Very unhappy and have been using uHaul rental trucks for 15+ years, very disappointed in the customer service here or understanding of faulty equipment/vehicle. - Farren Darnell

justin D 
Rating:
5.0

Vicki and her staff are always the best of the best and they always go above and beyond for my wife and me we are so glad they are always there for us 😊😊😊

DOV M 
Rating:
3.0

Customer did not leave a comment.

Cherie L 
Rating:
5.0

We had an excellent rental. The van was in great condition and performed well. Staff at the rental spot were very helpful.

charles s 
Rating:
5.0

Excellent service - friendly & efficient.

Rebecca B 
Rating:
5.0

Customer did not leave a comment.

Richard K 
Rating:
5.0

Customer did not leave a comment.

Meghaan T 
Rating:
1.0

Do not use this location. I was charged a miscellaneous cleaning fee for $50 for not folding blankets by this location. Trying to get the fee refunded was worse than the actual moving process itself. You have to go through customer service and then an area manager and then another 5 to 7 business days for a refund. I would suggest dropping your U-Haul off another location and making sure representative checks the truck and any rental items. If not, you’ll be charged a miscellaneous fee and have to jump through hoops to get it back.

Courtney G 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

We were there for 5 years. Never had a single problem. Staff was always very helpful and courteous.

robert a  |  Overall Experience 
Rating:
5.0

The Ladies at this Location were Amazing Kristie and Brooke are the Absolute BEST THANK YOU LADIES!!!! We will be back

Kristy R 
Rating:
5.0

Customer did not leave a comment.

DEBORAH t 
Rating:
5.0

Customer did not leave a comment.

jesse j 
Rating:
4.0

Customer did not leave a comment.

Terry S 
Rating:
5.0

Customer did not leave a comment.

Jon D 
Rating:
5.0

Everything was easy and great! 👍

Jennifer R 
Rating:
5.0

Quick service in and out.

Humberto V 
Rating:
5.0

Customer did not leave a comment.

Janelle H 
Rating:
3.0

I replied no to personnel helpul question. I did not interface with anyone in the drop off location. It was afterhours and noone was onsite. Not applicable is not accepted by the survey

MASSOOD M 
Rating:
5.0

Manager lady is and has been the best one ever helping me. Very knowledgeable and professional. I would employ her again in in a minute!!

Richard D 
Rating:
5.0

Ac issues where it would cut out at 30mph

Bill A 
Rating:
5.0

Very helpful and great customer service !

Filmon E 
Rating:
4.0

Customer did not leave a comment.

Michael A 
Rating:
5.0

Lack of bureaucratic paperwork was immensely appreciated

Andrew M 
Rating:
5.0

Love how Kool everyone was

Michael W 
Rating:
5.0

Truck had a check engine light on flat tire on the way from Las Vegas to California only clothes in the U-Haul bad experience with truck hairs of cat . Besides that customer service great made it easy to book and pick up truck and drop off ..

moses h 
Rating:
5.0

Customer did not leave a comment.

JAMES B 
Rating:
2.0

parking is challenging, no furniture dolly as requested and cart we were providing in lieu of dolly had bad wheels especially making it worthless. No contract or verbal notification provided regarding requirements to purchase insurance before leaving AND that car, homeowners and credit card insurance for Accidental Damage doesn't cover rental trucks. Contract terms were not disclosed or offered for review

Dorothy D 
Rating:
5.0

Great people running the business. Always fast and easy to rent!

RANDY L 
Rating:
5.0

Very nice employees. Explained everything well. Were accommodating. Had all the supplies I needed. Easy to work with and transparent. Thanks for making my moving process go smoothly. Liked the after hours drop off process. Although, maybe a heads up that you should take pictures of the truck before parking. Only problem was their parking lot is SO SMALL. Returning the truck was difficult to park it. Other than that, it was easy.

Amber M 
Rating:
5.0

The ladies working the office always greeted you with a smile and very friendly demeanor!

William K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

matthew p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pat W 
Rating:
5.0

Customer did not leave a comment.

Erica G 
Rating:
5.0

Very easy check in and drop off.

Deanna C 
Rating:
4.0

Please inform future users that the waiting area is incredibly small and there are few places to park. It is a very tight fit for everything.

DAVID R 
Rating:
5.0

Customer did not leave a comment.

charles s 
Rating:
3.0

Customer did not leave a comment.

Stanley W 
Rating:
5.0

No surprises. All services and prices as expected.

STANLEY J 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

Jack K 
Rating:
5.0

Customer did not leave a comment.

ROSETTA S 
Rating:
5.0

Quick and easy rental experience

Sue B 
Rating:
5.0

Customer did not leave a comment.

Rod K 
Rating:
5.0

Customer did not leave a comment.

DALBY S 
Rating:
5.0

The service team were friendly and efficient., Very helpful and happy to assist you. Would highly recommend this location.,

Gayle M 
Rating:
5.0

Good service.

patrick f 
Rating:
4.0

Customer did not leave a comment.

Eduardo U 
Rating:
5.0

Customer did not leave a comment.

Andy R 
Rating:
2.0

Do not rent from this location. They over charge for mileage. I recently rented a 15’ truck for a work delivery. I must track my mileage per work policy on my mobile device and I only drove 20 miles but was charged for 40 miles. I tried to dispute but I had no ground to stand on since I did not verify the In and Out miles on the odometer. Lesson learn for me. I track mileage on my mobile device issued from my work.

Jack K 
Rating:
5.0

Customer did not leave a comment.

Erica G 
Rating:
4.0

Customer did not leave a comment.

Rafael M 
Rating:
5.0

Customer did not leave a comment.

Ron K 
Rating:
1.0

I will rate this place below poor if there is such rating. I fact I have a on-going dispute with it. I picked up the truck in Sunnyvale on Sunday. On Tuesday, May 14th at around 4:25 pm to 4:30 pm, the truck was returned to the Storage at Summerlin, 7442 W Lake Mead Blvd front lot, and the key was handed to a lady in the store. This return was one day earlier than the 4-day agreement. On Thursday, May 16th, I was surprised by a late charge. I immediately called the store. The person answered the phone promised to investigate and call back asap. It is now one day passed, they never called back. I will file a complaint if the charge is not resolved.

Yipeng L 
Rating:
4.0

Great staff.

LUCILLE D 
Rating:
5.0

Smooth transaction. No improvements necessary.

David C 
Rating:
4.0

Work on customer service. When I was returning the vehicle there were 2 attendants in the office. One was assisting another customer, the other 1 was going through a box of shirts and did not acknowledge me standing and waiting there at all and continue to keep going through the shirts and showing them to the other attendant that was assisting another customer I had to say excuse me can someone help me in order to get assistance

Alysha H 
Rating:
4.0

Very nice ladies will definitely go back to this location

Roger C 
Rating:
5.0

Customer did not leave a comment.

Grover M 
Rating:
5.0

Customer did not leave a comment.

Frank T 
Rating:
1.0

Customer did not leave a comment.

Gina B 
Rating:
5.0

Very friendly, excellent service

mark f 
Rating:
4.0

Customer relations was excellent loved the staff

JAMES H 
Rating:
5.0

Customer did not leave a comment.

antonio m 
Rating:
5.0

Emily and Christina were very helpful,professional and kind. They are the best.

DONNELL W 
Rating:
5.0

Customer did not leave a comment.

Laura A 
Rating:
5.0

We were told there were blankets and a handtruck inside the truck and to be used only if needed. There were not in fact either of those items in the truck. We were advised that if I had ordered them, they would have been provided.

roy b 
Rating:
5.0

Best in the West

Jon D 
Rating:
3.0

Mobile check in

Darrell S 
Rating:
4.0

To have the personnel fully trained to unstrap vehicle from tow dolly, not just unchain vehicle from tow dolly. I had to unstrap the vehicle from the dolly.

Robert L 
Rating:
5.0

Customer did not leave a comment.

Lee W 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Customer did not leave a comment.

Jon D 
Rating:
4.0

The mobile experience was as bad as anything I've ever done with a company. I will never use that tool again and will think twice about using U-Haul. Terrifically bad experience that had nothing to do with the physical location.

David P 
Rating:
5.0

Customer did not leave a comment.

Jasmin M 
Rating:
5.0

Customer did not leave a comment.

Robert O 
Rating:
5.0

Customer did not leave a comment.

RICHARD D 
Rating:
5.0

I would recommend for a long trips have diesel fuel trucks and a newer vehicle. The trailer was not fit from my car and damaged the front fender.

Alinda M 
Rating:
5.0

Customer did not leave a comment.

Timothy K 
Rating:
4.0

Customer did not leave a comment.

Roxana M 
Rating:
5.0

Customer did not leave a comment.

Frank T 
Rating:
4.0

Customer did not leave a comment.

Steven L 
Rating:
5.0

Customer did not leave a comment.

Marco L 
Rating:
5.0

I moved out on the day my credit card was charged for the next month. I was a long time renter. Is it possible to get a refund? Thank you Bill Teresco

BILL A  |  Overall Experience 
Rating:
5.0

Great facility but relocated to another location 3 miles closer.

David F  |  Overall Experience 
Rating:
5.0

We have had an rv storage space and up to 3 storage units during the past 10 years. The location is always well maintained and the staff is very helpful.

DONNA A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiney A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

george a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

francine m  |  Overall Experience 
Rating:
5.0

It was a fine stay

JOBEAR D  |  Overall Experience 
Rating:
1.0

My unit was broken into and they called my disconnect phone and when couldn’t reach me they stopped. No attempt to email. When I went in a week after the u it had been vandalized they told me that it was my fault I was not contacted because my phone number was wrong. Their behavior was completely rude and unprofessional. When I asked when it had been broken into no one could tell me, but they did say they weren’t reporting it to police that this was my responsibility. I got a truck and moved my remaining things out that same day. Completely lacking in all aspects and not a place to ever consider trusting with your items.

Janet M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

randall t  |  Overall Experience 
Rating:
5.0

Everything went smoothly except for the accident in the street in front of the facility.

Dale W  |  Overall Experience 
Rating:
5.0

Worst Storage facilityI have ever used, never got a gate code so could only go in during hours the office was open, staff gave excuses every time I asked for the code. Cancelled after one month, easier to use higher price storage down the road with better staff

Jason s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TJ T  |  Overall Experience 
Rating:
5.0

Only had a few problems over many years. Dumb customers parked Uhaul trucks when returning at night that blocked gate. Maybe put up signs or paint yellow stripes. Second, something should be done about the stray cats. There are a lot of them running around and I see them every time I went to the facility. They broke into my boat and destroyed the interior.

GREGORY W  |  Overall Experience 
Rating:
5.0

Thank you for your services.

JAY R  |  Overall Experience 
Rating:
5.0

It was a good experience

HRUDHAY D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrey S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer L  |  Overall Experience 
Rating:
5.0

In the past, I have worked with a few big companies as a Continuous Improvement Manager. Here is my improvement advice to Sr. Management. 1. There should be an online payment system instead of calling on the phone for the payment. 2. Employees were not dressed well as compared to other storage. 3. Lighting is not very good. 4. There should be a restroom. I saw a few people looking for the restroom. 5. There are not many pallets. I saw only 1 pallet in my area. Once I saw a few people just waiting for the pallets.

Ansul S  |  Overall Experience 
Rating:
5.0

Very happy with the staff, upkeep, and climate control of the facility.

JOSEPH M  |  Overall Experience 
Rating:
5.0

Besides prices going up unexpectedly, I have no complaints about thw service offered. It was the most reasonably priced facility in May 2021, and it's in a fairly good neighborhood and location.

Alex H  |  Overall Experience 
Rating:
5.0

The only complaint i have is. When calling i almost never got a live person,then when i left a detail message to call me back , i got no response. I always ended up calling back until i got someone, then it was to late i got late fees added.

Regina S  |  Overall Experience 
Rating:
5.0

The staff is very customer service oriented. They’re very professional.

lisa g  |  Overall Experience 
Rating:
5.0

Excellent service

Connie D  |  Overall Experience 
Rating:
5.0

Made all transactions fast and friendly. People were kind and helpful.

Harold L  |  Overall Experience 
Rating:
5.0

Staff was friendly and property was clean

VINCENT C  |  Overall Experience 
Rating:
5.0

Will never deal with these asshats again!!! Especially after running my credit card AFTER I moved out without my authorization.

JAMES S  |  Overall Experience 
Rating:
5.0

Amazing thank you all for your help

Sharon N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stuart S  |  Overall Experience 
Rating:
5.0

The girls are great!

Heather M  |  Overall Experience 
Rating:
5.0

Brandy is amazing...

KEVIN T  |  Overall Experience 
Rating:
5.0

Had both a storage unit and a covered RV spot. Access was convenient and staff was always friendly and accommodating. Would recommend to anyone that has storage needs.

Joseph C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERNON A  |  Overall Experience 
Rating:
5.0

This was my first time storing items. The staff was amazing. Walked me thru everything. They have great teamwork and run the whole place very efficiently. It is a very busy place! I would go to no other place in vegas to store my items, they are the best .

Vicki A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer S  |  Overall Experience 
Rating:
5.0

Love eveyone ar this Uhaul!!!

Claudia M  |  Overall Experience 
Rating:
5.0

We were customers 10 years--first Martin and now current staff. Both terrific. Thank you for all your help!

WILLIAM L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELORES A  |  Overall Experience 
Rating:
5.0

This staff is on it from start to finish 8/27/2020-4/8/2021 Extremely accommodating with all my needs! Everyone needs a staff like this.Way beyond 5 stars in every category!!!

RICHARD H  |  Overall Experience 
Rating:
5.0

The staff went out of their way to accommodate my storage and moving needs. I highly recommend this delightful team. Denise M

Denise M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FARAH A  |  Overall Experience 
Rating:
5.0

Great experience! would recommend to a friend!

micheal m  |  Overall Experience 
Rating:
5.0

I have used storage here before. I will be back. Thank you

Donna C  |  Overall Experience 
Rating:
5.0

It also was well located

MALCOLM B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lamonte c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA G  |  Overall Experience 
Rating:
5.0

Although we did not ultimately use the storage, my experience with UHaul representatives was nothing short of exemplary customer service.

Douglas B  |  Reservation 
Rating:
1.0

The manager or young lady was nasty and uninviting. I rented from another location.

Yvette M  |  Reservation 
Rating:
5.0

My belongings were in the same condition as when I first started services with you all..no water damage, no mice, no mold.. KEEP UP THE GOOD WORK GUYS..AND A SPECIAL THANKS TO BRANDY AND MARTIN..

KEISHNA L  |  Overall Experience 
Rating:
5.0

Very nice people. Always helpful when it’s someth they control. Have used the facility twice now as well as our sons family so yes we will use them again if the need arises

THEODORE K  |  Overall Experience 
Rating:
5.0

I was happy with my storage unit and you have a great team support.

NORA P  |  Overall Experience 
Rating:
3.0

I wasn't happy with the firing of Martin. Owner needs to understand that he had been very loyal to them. He was protecting "Their" property as well as others. That's what he was employed to do!

PLUMING P  |  Overall Experience 
Rating:
1.0

My motorhome was broken into 2 times over a 2 year period of time. This is the reason I left and moved my RV to a different storage location. I am not the only one who has had this problem.

BLAIR D  |  Overall Experience 
Rating:
5.0

This is my second time doing business with this location and my in-laws have stored here as well. Staff is friendly and accommodating, facility feels safe and secure.

James R  |  Overall Experience 
Rating:
4.0

Needed 24 hour access. Rates were raised by notice in the mail. Other than that the place is very well kept good staff and good security. If you can pay their rate and deal with 6-9 access it’s great

steven k  |  Overall Experience 
Rating:
1.0

I recently sent in an email explaining how I've been trying to get a larger unit closer to my home every since I opened the storage. The storage is located at 1650 Crestdale Lane Las Vegas. Respond!!

CHARLENE D  |  Overall Experience 
Rating:
5.0

the girls and carl do a great job!!!! Brandy and Cristie are the best!!!!

RAYMOND P  |  Overall Experience 
Rating:
5.0

The staff was very friendly!

John Z  |  Overall Experience 
Rating:
5.0

I went to move out of there storage and thought I had an extra day before rent was due .. they told me it was due that day but gave me an extra day to empty it and still didn’t charge me for the month

anthony R  |  Overall Experience 
Rating:
3.0

The entrance was often block by u haul trucks and private vehicles. One time I had to ask 3 people to move their cars to get out!

JAMES O  |  Overall Experience 
Rating:
2.0

The storage unit we payed for and reserved online wasn`t available when we arrived which was a big inconvenience.

Privacy R  |  First Impressions 
Rating:
5.0

VERY friendly staff. Initially planning to rent just storage unit, but after meeting the folks decided to move our RV to this location too. Clean and well organized place.

Privacy R  |  First Impressions 
Rating:
5.0

The service was excellent. Both of the staff members were very polite and helpful.

Privacy R  |  First Impressions 
Rating:
3.0

I wasn`t aware that the $6.95 fee was a handling fee. When I complete the form I didn`t read the fine print. I should be highlighted in red. And, the Storage Facility should offer promotions???

Privacy R  |  First Impressions 
Rating:
3.0

We had the storage unit reserved, but had to cancel due to a date change for our move.

Privacy R  |  First Impressions 
Rating:
5.0

The employees at Storage at Summerlin were very helpful. If they weren't aware of a policy, they asked other associates who might know the answer. They were polite and prompt.

Privacy R  |  First Impressions 
Rating:
4.0

good location. they don't provide locks.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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