Great crew! Very personable and very efficient.NAOMI DIANE LEIA K.
Customer Reviews for Storage at Summerlin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall very good service at pick up and return. The staff is courteous and pleasant. My one complaint is the extended hold time when you phone in.DEBBIE OPHELIA J.
Thanks to all the ladies in the office you made a bad day go so much better. Made my experience worth making this my preferred location for any future moves. Thanks girls.BRANDY IRENE K.
The staff when picking up and the staff when dropping off was wonderful. The customer service was great.KELLY ROSE P.
Very nice lady that attended me.ALFONSO C.
Customer did not leave a comment.Jennifer S. | Overall Experience
Customer did not leave a comment.Terry O.
NOTHINGFREDRICK DOUGLAS S.
Customer did not leave a comment.BARBARA J P.
Customer did not leave a comment.Melody V.
Love eveyone ar this Uhaul!!!Claudia M. | Overall Experience
We were customers 10 years--first Martin and now current staff. Both terrific. Thank you for all your help!WILLIAM LADONNA R. | Overall Experience
Customer did not leave a comment.DELORES A. | Overall Experience
Customer did not leave a comment.COURTNEY GERARD T.
Very nice peopleSTEVEN CONWAY T.
The Lady In the Office was Very Nice But The Two Gentleman outside with the Truck s Weren't very Customer service friendlyALBERT T.
Customer did not leave a comment.curtis D.
Everyone here is so great!!! Best Uhaul Ever!!!CLAUDIA M.
They lied to me about taking charges off my account despite numerous calls and messages. They will lie and say one of their vehicles has a "glitch" and get another 50 dollars out of you for gas. Extremely frustrated.Justine H.
Customer did not leave a comment.Jeffrey B.
Customer did not leave a comment.HERBERT LEON S.
Customer did not leave a comment.Jasmine C.
I booked online and it said to pick up at noon. When we got to the office we were told that we were supposed to come at 8am. Then it messed up the entire reservation. The office clerk was very kind and helped remake the reservation but it took a long time.SCOTT PAUL C.
Customer did not leave a comment.DEVIN TERRELL P.
Customer did not leave a comment.ROXANNE SUZETTE L.
This staff is on it from start to finish 8/27/2020-4/8/2021 Extremely accommodating with all my needs! Everyone needs a staff like this.Way beyond 5 stars in every category!!!RICHARD H. | Overall Experience
Loved the ladies here!!! Super friendly, welcoming, and helpful.reyna B.
Customer did not leave a comment.RICO B.
Customer did not leave a comment.Jeff D.
This staff is always wonderful. Positive experience each & every time. Great managerLUCILLE JEANNE D.
Hard to find the key drop off slotNicholas V.
Customer did not leave a comment.Lynnette D.
They were Great!!!BETTY JO B.
I rent trucks frequently. This is my location of choice because they are friendly, and professional.GAYLE N.
The Uhaul app did not coordinate with instructions from confirmation email. That was very frustrating and made it unable to have a contactless pick up.JULIA BARKER G.
Customer did not leave a comment.Theresa A.
Helpful staff at front desk. Easy check-in/return process. Thank you!ANGELICA YUKEE L.
Nothing all is good.ZENEN E.
Suggestion: If you see my order equipment request at email, you guys should be ready put equipment in uhaul for future before right client to go pick UHaul to leave it. Thank you.ELAINE MEI HWA K.
Customer did not leave a comment.Nathan S.
Customer did not leave a comment.Jon D.
Customer did not leave a comment.FRANCISCO G.
Jeremy is absolutely AMAZING!!!! He was very helpful and explained everything perfectly. The customer service and ability to listen to what we needed and what would be the best option for our particular traveling needs was superior..everyone I know will hear about this great experience with Jeremy at U-Haul..SANDRA S.
Customer did not leave a comment.NATHAN D.
Customer did not leave a comment.CHARLES RICHARD H.
Customer did not leave a comment.KIMBERLY LASHOND B.
Very accommodating and easy to work with. Check in and return process is fast and efficient. Good job!Brian S.
Good placeJON LEE D.
Nothing. Was great as it was.EDNA ORGANIS S.
Customer did not leave a comment.JULIE LYN M.
Customer did not leave a comment.Joshua A.
Customer did not leave a comment.NICHOLAS B.
Customer did not leave a comment.MICHAEL J.
Vickie is a great manager her Staff are very helpful and very kind!!!CLAUDIA M.
Customer did not leave a comment.Aaron P.
The staff went out of their way to accommodate my storage and moving needs. I highly recommend this delightful team. Denise MDenise M. | Overall Experience
Customer did not leave a comment.SEQUOIA NASHAY B.
Staff were competent and very friendly! That's for the positive experience, I will be back!Ben P.
Customer did not leave a comment.VICTOR MARIO R.
Very good nice ladysLAZARO C.
The parking is few & tight. The workers are very friendly & knowledgeablePAMELA HAZEL I.
The gals at the window were super laidback, down to earth. My experience went very smooth and quick with them.Laura L.
Customer did not leave a comment.TIFFANI A G.
Customer did not leave a comment.ANTHONY JOHN O.
Customer did not leave a comment.JULIE LYN M.
Overall great experience- thanks!Melvin L.
Excellent customer service and the staff here make renting a truck so easy. Brandy and Kristy are very professional and accommodating.SUGATH PRASANNA R.
Seamless service and great customer service from Kristie. Will recommend and use for future services.Elkee S.
Quick and easy drop off. As I am not proficient at backing up, they just had me park, they unhooked the trailer and I was free to go. Less than 5 minutes to drop the trailer off. Very courteous staff.KEVIN RAY S.
Customer did not leave a comment.david P.
Customer did not leave a comment.CHRISTIAN B S.
Brandy was extremely courteous and kind with the rental processANA P G.
Very goodLAZARO C.
Customer did not leave a comment.MARK YALDA D.
Customer did not leave a comment.TARA LYNN B.
Excellent serviceSTEPHEN JOHN M.
Customer did not leave a comment.Miguel G.
Excellent staffSidney W.
Customer did not leave a comment.Juan B.
I was â€˜'asked'' to not return the rental the night before it was due because â€˜'we won't have anywhere to park it'', even though I stated it would require me to only get about 5 hours of sleep in order to not be charged any late/overdue fees, so I acquiesced but then when I did that I was told the fuel gauge was â€˜'just a little low'' when my picture showed it on par with how I received it so I drove back to a gas station and put in $1.00 and took it back where I was told it was now good. (SIGH) I think I'm done renting from U-Haul between this and how a recent storage room played out.GREGORY J.
Customer did not leave a comment.FARAH ANITA M. | Overall Experience
The staff was friendly and did a great job of juggling customers. Good job.STACEY DALE G.
Very pleasant and helpful!!JOHN L.
Customer did not leave a comment.Nanette T.
Great experience! would recommend to a friend!micheal m. | Overall Experience
Customer did not leave a comment.KEVIN LAJUAN T.
Customer did not leave a comment.SHAIK SHAKEEL N.
Fast efficient professional service hands down GREAT PLACECANDIE RENE C.
Customer did not leave a comment.ALBERT THOMAS S.
The clerk that we dealt with was friendly and helpful.MARY D.
Personnel were very helpful and friendly.Dean M.
Update your system so it doesn't crash my acct is negative because it charged me twiceChire M.
I have used storage here before. I will be back. Thank youDonna C. | Overall Experience
Customer did not leave a comment.Valerie R.
More parking for overnight drop off.Dana C.
Customer did not leave a comment.TYRONE VINCENT C.
Customer did not leave a comment.NOVELNATHANIEL B.
As a Business owner of a Moving Company. God's Moving Helpers. I know good Customer service. I applaud the Quality Customer Services that the staff at the Lake Mead Blvd Location gives me each and every time I come in to do business with them. They are always Kind, friendly, knowledgeable and a pleasure to work with. I have and will continue to recommend this location to my customers and business associates. To the ladies and gentleman at this location. Continue to do what you do best? Provide Good quality Customer services to your customers. If so, I will be a happy customers for life. Thank you for making my job easier. I give them a 5 STAR. More if I could. They are amazing. God Bless you all. Take care and have a Bless day. Donald, Owner of GOD'S MOVING HELPERSDONALD B.
Customer did not leave a comment.RUTH HELEN M.
Our experience was quick and easyMICHAEL JOSEPH D.
Staff is friendly professional and punctual, I've been there 4 times and made a reservation and I'm in and out in no time:) love it!!ZANDRA ELIZABETH G.
Customer did not leave a comment.DANIEL OWEN G.
Jeremy was super nice and helpful! Definitely going backMICEALA DANIELLE M.
Extremely attentive and professional staff.CRYSTAL NOEL LIS B.
Customer did not leave a comment.Edwin G.
Customer did not leave a comment.Kelly R.
Customer did not leave a comment.EUGENE RICHARD H.
It also was well locatedMALCOLM B. | Overall Experience
Customer did not leave a comment.sidney W.
Customer did not leave a comment.Dale f. | Overall Experience
Customer did not leave a comment.lamonte c. | Overall Experience
Customer did not leave a comment.LISA G. | Overall Experience
Although we did not ultimately use the storage, my experience with UHaul representatives was nothing short of exemplary customer service.Douglas B. | Reservation
The manager or young lady was nasty and uninviting. I rented from another location.Yvette M. | Reservation
My belongings were in the same condition as when I first started services with you all..no water damage, no mice, no mold.. KEEP UP THE GOOD WORK GUYS..AND A SPECIAL THANKS TO BRANDY AND MARTIN..KEISHNA L B. | Overall Experience
Very nice people. Always helpful when it’s someth they control. Have used the facility twice now as well as our sons family so yes we will use them again if the need arisesTHEODORE KARLETTA W. | Overall Experience
I was happy with my storage unit and you have a great team support.NORA P. | Overall Experience
I wasn't happy with the firing of Martin. Owner needs to understand that he had been very loyal to them. He was protecting "Their" property as well as others. That's what he was employed to do!PLUMING P. | Overall Experience
My motorhome was broken into 2 times over a 2 year period of time. This is the reason I left and moved my RV to a different storage location. I am not the only one who has had this problem.BLAIR DIANNE C. | Overall Experience
This is my second time doing business with this location and my in-laws have stored here as well. Staff is friendly and accommodating, facility feels safe and secure.James R. | Overall Experience
Needed 24 hour access. Rates were raised by notice in the mail. Other than that the place is very well kept good staff and good security. If you can pay their rate and deal with 6-9 access it’s greatsteven k. | Overall Experience
I recently sent in an email explaining how I've been trying to get a larger unit closer to my home every since I opened the storage. The storage is located at 1650 Crestdale Lane Las Vegas. Respond!!CHARLENE D. | Overall Experience
the girls and carl do a great job!!!! Brandy and Cristie are the best!!!!RAYMOND P P. | Overall Experience
The staff was very friendly!John Z. | Overall Experience
I went to move out of there storage and thought I had an extra day before rent was due .. they told me it was due that day but gave me an extra day to empty it and still didn’t charge me for the monthanthony R. | Overall Experience
The entrance was often block by u haul trucks and private vehicles. One time I had to ask 3 people to move their cars to get out!JAMES ORVILLE D. | Overall Experience