We rented your truck for three days. On one of those days the truck died. My brother-in-law was stuck in the Las Vegas heat for a couple of hours and there was a deadline to get the moving done so it was a very stressful experience. When I return the truck, I asked if there would be some sort of compensation I was told yes they would give me a day back. I received the bill. They charged me more and no compensation and when I finally reached the store location, they denied any sort of compensation. This is unacceptable and extremely incompetent on this corporation. And I will place a review and yelp to pass along my dissatisfaction with the service.
Stephanie P
Storage at Summerlin
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Las Vegas, NV 89128
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The reason I stated no was not because the truck didn't work or anything like that but because there was a small smell of urine inside the truck. I am pretty sure the inside was not hosed out or cleaned and the smell was pretty strong. And, please don't suggest "Why didn't you come back and exchange it?" I picked it up at the end of the day and the location was already closed. I had movers at my house when I returned with the truck. There was no guarantee there would be another truck that size available. So, please just understand the insides need to be cleaned from smells and dirt.
Erin KThis location has the best people working there. I thoroughly enjoyed going through this location. I have rented three Uhaul trucks over the last 12 years and this location and the people that work there are amazing!!
Piper CWent well. The service and cargo van were very good. No complaints.
David EGreat experience. Friendly knowledgeable staff.
Luis B