Customer Reviews for Storage at Summerlin
(U-Haul Neighborhood Dealer)

2,919 reviews

7441 W Lake Mead Blvd   Las Vegas, NV 89128

(702) 255-0097

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 8 am - 3 pm

Services at this Location:

Contact Us

(702) 255-0097

7441 W Lake Mead Blvd
Las Vegas, NV 89128

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 8 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Free coffee!!! And doughnuts!

Alexander S. 
Rating:
4.0

Customer did not leave a comment.

TREYSTON KAYNE H. 
Rating:
5.0

Give your employees a raise!

Jon D. 
Rating:
5.0

the service and staff are great!

Frances D. 
Rating:
5.0

Friendly staff

BINIT W. 
Rating:
5.0

Great place. Professional staff. Highly recommend.

Jon D. 
Rating:
2.0

Very helpful, efficient service.

MARK T Z. 
Rating:
5.0

Customer did not leave a comment.

MARSHONE DWAYNE L. 
Rating:
5.0

The Person who assisted me (I forget her name) was very helpful and efficient. Kudos to her.

LANCE CLAIR E. 
Rating:
3.0

I am displeased as I've used Uhaul and movers multiple times successfully for multiple moves. I checked out online and got a different drop off location (closer to my new house). I also got a self check in for 7am and coordinated movers accordingly. I got a call the night before that I can't do self check in at 7am for this 26' vehicle and had to show up at 8am when it opened. So I had to reschedule my movers last minute also. Then when I get there the person at the front desk said I had to bring the truck back to the same location I picked up at which is an extra 20 miles out of the way costing me extra money and time. I don't think your corporate systems are talking well or aligned with local offices.

TRAVIS B. 
Rating:
5.0

Customer did not leave a comment.

Duff S. 
Rating:
2.0

I was over charged for an extra day even though I chose a 4pm pick up time it wasn't until almost 5pm when I picked up the truck and I returned it within 3 days before the original pick up time and was charged for an extra day… for that reason I will not use it again and I've used this location and uhaul so many times and to be over charged at this time is unacceptable

BRYAN HEDIN B. 
Rating:
5.0

Customer did not leave a comment.

ELDEN S. 
Rating:
4.0

Customer did not leave a comment.

CINDY ANN B. 
Rating:
5.0

Customer did not leave a comment.

Tanisha B. 
Rating:
4.0

very personable, helpful, professional.

DEBRA D. 
Rating:
5.0

Customer did not leave a comment.

DAWN S. 
Rating:
5.0

This location was very friendly, expedient with my rental and cleaned the vehicle for me right then and there.

STACEY R. 
Rating:
5.0

Excellent customer service.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

TIGHE EDWARD J. 
Rating:
5.0

Customer did not leave a comment.

KAMBIZ J M. 
Rating:
5.0

Friendly staff always kind and helpful. Yes I'll go back

HAROLD FILBERT L. 
Rating:
5.0

Thanks for a great experience!

Timmothy S. 
Rating:
5.0

Customer did not leave a comment.

ADAM WAYNE S. 
Rating:
5.0

The girls working there are great. Super helpful.

MARK R. 
Rating:
2.0

COMMUNICATION WITH WHAT YOU GUYS OFFER VERY BAD COMMUNICATION

ADRIANNE NICOLE J. 
Rating:
5.0

The staff is very customer service oriented. They’re very professional.

lisa g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS J. 
Rating:
3.0

THE LADY THERE WAS HELPFUL, SHE SHOWED ME IN COMPUTER I HAD 12 BLANKETS NOT 24., SHOWED ME HE CAHRGED ME 24. I WOULD LIKE SOME KIND OF REFUND OR PERCENTAGE. I WAS OVERCHARGED AND THEY SAID I HAD A TRUCK, THEN THEY CALLED ME TO GO TO AVONDALE IN ARIZONA, THEN TEXTED ME THE GUY HAD A TRUCK AT 35TH AND BELL I CALLED HIM AND HE HAD NO TRUCK. THE GUY AT 87TH AND BELL WAS NICE ALSO. OVERALLL YOU GET A POOR. SORRY

MICHELE D. 
Rating:
5.0

A 1

Jon D. 
Rating:
5.0

Great job thanks

DEBRA DENISE M. 
Rating:
5.0

Customer did not leave a comment.

Abelar L. 
Rating:
5.0

Customer did not leave a comment.

JESSICA RAE B. 
Rating:
4.0

Customer did not leave a comment.

Anna H. 
Rating:
5.0

Customer did not leave a comment.

Sabrina G. 
Rating:
5.0

Excellent service

Connie D.  |  Overall Experience 
Rating:
1.0

I rented 26' truck for a few hours to move stuff with a appliance dolly ($10) initially. I arrived to pick up and I changed the dolly to a cheaper one ($7). I spoke with representative at desk and she told me she would modify the price on contract for the dolly, reducing the cost by $3. Before starting to drive, I took a picture of the mileage and gas gage, like I usually do in case there is a problem when dropping off after usage. The tank, according to the representative is supposed to be 1/2 full at pickup time. It was not. It was 1 line below 1/2 full. I then left. I returned the truck with the 1/2 full tank, which is more than I was given at pickup, and then took a picture again at drop off. When I went inside to surrender keys to truck, I noticed they charged me an extra mile more than I used. The representative I dealt with in the morning was already gone and the new lady refused to give me her name. I told her there was a discrepancy on the mileage from pickup to drop off and showed her the picture I took of the mileage. Her explanation was "it was my mistake (as customer) because I did not go back into the office in the morning to show them at pickup when they printed the contract showing the mileage on the truck". She refused to modify the contract for the correct pricing. I asked for a manager. She said the manager is not coming because she was in the warehouse and refused to come. She gave me the managers business card. Final conclusion: In my opinion, this is theft because not only were they not honest but also they refused to correct their mistakes even when provided the photo evidence. BE AWARE. I will dispute the transaction with my credit card company.

ROMULUS ADRIAN M. 
Rating:
5.0

Made all transactions fast and friendly. People were kind and helpful.

Harold L.  |  Overall Experience 
Rating:
5.0

Great easy service

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Staff was friendly and property was clean

VINCENT C.  |  Overall Experience 
Rating:
5.0

Staff was great, transaction was smooth. All was well.

SHANNON ELIZABET P. 
Rating:
5.0

Customer did not leave a comment.

ANGELA MONIQUE J. 
Rating:
5.0

Will never deal with these asshats again!!! Especially after running my credit card AFTER I moved out without my authorization.

JAMES S.  |  Overall Experience 
Rating:
5.0

Amazing thank you all for your help

Sharon N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

Customer did not leave a comment.

EDIR A. 
Rating:
2.0

Have more parking spots for truck returns after hours. Have a better and more obvious key drop off location.

daniel N. 
Rating:
4.0

Small parking are and lack of parking makes it difficult to check in

Matthew B. 
Rating:
5.0

Very professional and welcoming. Would certainly be back.

William N. 
Rating:
5.0

Customer did not leave a comment.

GLORIA DEANNA C. 
Rating:
5.0

Awesome staff!!

DAVID OWEN N. 
Rating:
5.0

Customer did not leave a comment.

Blake B. 
Rating:
5.0

I love the service. I love the trailer. Very useful. Very good condition and driving it was amazing.

Walter H. 
Rating:
5.0

Customer did not leave a comment.

Stuart S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHAD EDWARD P. 
Rating:
2.0

The people were great and the truck was fine it's just the location is terrible. No parking and hard to get in and out.

TANYA-LEE ROSE Y. 
Rating:
5.0

Customer did not leave a comment.

THOMAS CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

ROY CALVIN M. 
Rating:
5.0

The girls are great!

Heather M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SAUL B. 
Rating:
5.0

Customer did not leave a comment.

IVAN M. 
Rating:
5.0

Customer did not leave a comment.

LEON F. 
Rating:
5.0

Customer did not leave a comment.

ANNA MARIA O. 
Rating:
5.0

Customer did not leave a comment.

Kimberly F. 
Rating:
5.0

Staff was very helpful and courteous.

CRAIG EUGENE T. 
Rating:
5.0

Nothing negative to say. I would not hesitate to rent out again!

James L. 
Rating:
5.0

Perfect

Jon D. 
Rating:
5.0

Customer did not leave a comment.

DAWN M M. 
Rating:
5.0

Customer did not leave a comment.

Janet C. 
Rating:
5.0

Brandy is amazing...

KEVIN THOMAS W.  |  Overall Experience 
Rating:
5.0

Nothing

CHRISTOPHER CHAR W. 
Rating:
5.0

Customer did not leave a comment.

DANILO ALEJANDRO A. 
Rating:
5.0

Had both a storage unit and a covered RV spot. Access was convenient and staff was always friendly and accommodating. Would recommend to anyone that has storage needs.

Joseph C.  |  Overall Experience 
Rating:
5.0

Friendly staff the ladies in the office are amazing The assistant manager cristy is super sweet and met all my needs I highly recommend them

ANNIE L. 
Rating:
1.0

Horrible experience and unprofessional team. Two thumbs down. I was also declined proof of payment by Kristi check the recorded call!

Tariq B. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

They don't maintain your equipment.

Caesar Z. 
Rating:
5.0

Great customer service. In and out fast!!

MICHAEL CURTIS W. 
Rating:
1.0

The customer agent sold me items that were not useful to my move, just to sell them. And she edited my contract before I got there. She targeted, immediately asked me if I was going to Illinois.

TERRI G. 
Rating:
5.0

Customer did not leave a comment.

MAURICE H. 
Rating:
5.0

Customer did not leave a comment.

ZAHEER K. 
Rating:
5.0

Customer did not leave a comment.

KRISTINA RACHELL S. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE S. 
Rating:
5.0

I always use this location. ❤️

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

mike l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARJORIE ANN Z. 
Rating:
5.0

Customer did not leave a comment.

VERNON A JR C.  |  Overall Experience 
Rating:
5.0

Very good service!

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
1.0

The inconvenience of changing my pick-up location the morning of pick-up, then having to drive 30 min instead of 5 min from my home and not getting compensated right away. I had to call corporate and and beg to get some sort of inconvenience reward. Your rate is .69 per mile the pick-up location was 15 miles one-way = 10.35 x 2 (plus return) = 20.70. Yes, I received a $50 dollar credit but that is not the point, I just wanted an acknowledgement of the inconvenience with the mileage adjustment for the change of pick-up location, too easy. Besides the personal there at that location did not seem they wanted to be there which made my experience worse.

MIKE ANGEL V. 
Rating:
1.0

When I called the office to make sure I could get the truck if I was a little late getting there, the woman put me on hold and never got back to me. So I had to call back then she answered and she said they were to busy to get back to me. So When I got there, the two women behind the counter, completely ignored me like I was invisible. When a woman walked in, they said "can I help you?", but they looked past me because I'm a man. If you are going to hire man haters to work in your offices, that is plainly wrong! That is what happened yesterday when I rented the truck. VERY POOR ATTITUDES AND SERVICE!!!

ROBERT EARL K. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

The ladies running this particular location are great!

PAULA LYNNE N. 
Rating:
5.0

Great customer service

DANIEL NOE G. 
Rating:
5.0

Customer did not leave a comment.

MONICA B. 
Rating:
2.0

customer service

James B. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
3.0

Customer did not leave a comment.

RANDALL G. 
Rating:
5.0

It went as expected I had no problem signing in it was a very easy process I would definitely recommend it.

Nelson T. 
Rating:
5.0

Service was excellent and vary helpful. Due the under estimation of collected residue. I realized I needed a bigger truck. The ladies behind the desk were able to find a replacement 26 foot truck from another dealer but it would be there till the next day. A big thank you to these ladies. I filled the 26 footer.

WALTER R. 
Rating:
5.0

Fast and professional! Thanks!

alan D. 
Rating:
5.0

Was great for me. Service writer upon request upgraded truck without prior notice. Thank You for outstanding assistance

WALTER R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER LARO M. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
4.0

More parking spaces!!

RAPHAEL DAVID J. 
Rating:
4.0

Customer did not leave a comment.

Mieshun S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY ROBERT L. 
Rating:
1.0

They overcharged me for 4 gallons of fuel, I drove a total of 13 miles, right before returning the truck I refueled 2 gallons, right at the corner gas station! That means 2 gallons for 13 miles! Should be more than enough! Even if I had put no fuel at all, they charged me for 4 gallons for driving 13 miles?????😡😡😡😡 I think they overcharge customers and then they take the fuel from the trucks and use it in their own vehicles! I do not recommend using this location at all!

CARLOS ENRIQUE H. 
Rating:
3.0

Never went inside. Very small place to drop off a 26 ft truck.

Lee M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT NICHOLA F. 
Rating:
5.0

Staff courteous & efficient. Equipment well kept. Smooth rental experience

Greg R. 
Rating:
5.0

This was my first time storing items. The staff was amazing. Walked me thru everything. They have great teamwork and run the whole place very efficiently. It is a very busy place! I would go to no other place in vegas to store my items, they are the best .

Vicki A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  Overall Experience 
Rating:
5.0

Love eveyone ar this Uhaul!!!

Claudia M.  |  Overall Experience 
Rating:
5.0

We were customers 10 years--first Martin and now current staff. Both terrific. Thank you for all your help!

WILLIAM LADONNA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELORES A.  |  Overall Experience 
Rating:
5.0

This staff is on it from start to finish 8/27/2020-4/8/2021 Extremely accommodating with all my needs! Everyone needs a staff like this.Way beyond 5 stars in every category!!!

RICHARD H.  |  Overall Experience 
Rating:
5.0

The staff went out of their way to accommodate my storage and moving needs. I highly recommend this delightful team. Denise M

Denise M.  |  Overall Experience 
No reviews have been submitted for this location.

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