Customer Reviews for Storage Authority

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Authority

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Donna C. on

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Let the customer know when they call in with a credit card that you cannot use a prepaid card. They accepted it over the phone, but when I got there they told me I needed cash. That should be a question asked when taking a credit card. A lot of people have those because that is how they get their paychecks.

Johnny W. on

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James K. on

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Robert M. on

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Had a great experience with the location, but poor experience with the online self service feature had been terrible. Tried using it as it seemed like it would be easier and guaranteed... my last Uhaul experience with another location, no one showed up to give me the keys- ran around looking for another service location with the truck I needed... It was easy enough to use, but right when I was going to get my keys, the location was getting the truck to another person. Looks like I was using the online service just as the location was manually renting the same truck out to someone. Went through the manual process with the location which was super easy and staff was courteous. However, the online reservation and pick process was never finished which I guess caused confusion for uhaul. I got a call almost a full 24 hours after dropping off the truck that it hadn’t been dropped off... even though I used the online self service site to return it and have the confirmation email that it was returned. Also have 2 charges on my credit card now. Going to wait in see if they both post before disputing but surely will if they do. Uhaul trucks are great and an amazing service but I am extremely frustrated at this last experience with a self service option that caused more issues than ease.

Ralph Z. on

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Had a reservation, they could not find it, took over 30 to get the 10ft truck I had reserved 12 days in advance, first I was told no truck available and I pointed out that there were 2 10 ft trucks on the lot, but because they were late opening up the store the second truck had not been checked in

Deserae F. on

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DO NOT USE this location. The owner of the Storage Authority in Mulberry is VERY rude, does not help with returns and should not be in customer service.

Donna T. on

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David D. on

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This location has rude management, doesn’t communicate details of the rental and lies about the price of the rental

RICHARD R. on

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Tim T. on

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The rachets ok the front of the auto transport were rusted and almost seized up.

Anthony L. on

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Cust Svc was great. Treated well send documents were explained perfectly.

Humberto L. on

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Bryant G. on

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I suggest you provide customers a trailer screw jack to lift the trailer hitch during connection as the 6x12 trailers tongues are very heavy.

James S. on

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Rosemery J. on

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Donald C. on

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Nothing very good experience. 5 stars!

Diana S. on

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tarrence R. on

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Alejandro S. on

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Every thing was right. The recommendation was helpful and precisely.

Samuel P. on

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Nice clean location.

Noah B. on

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Samuel B. on

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Nothing

Randy G. on

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No problems.

DUWAYNE A. on

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Overall excellent service and great truck. However cleaning of interior of truck cab should include cup holders. lots of gunk left from previous renter. Truck was easy to drive with even braking and no shimmy. Storage area was clean. Facility was nicest I've seen and it was spotless. My best uhaul experience

Douglas Jeffrey T. on

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na

Aamin J. on

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Service was satisfactory and as expected.

Albert W. on

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Good people

Trinka W. on

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Customer did not leave a comment.

James Jay H. on

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The lady is new and didn't really know what she was doing. I had to hitch the trailer myself.

Jenalee D. on

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Associates were very friendly and helpful very good service. Thanks

Daniel G. on

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Braxton B. on

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Good service

Penny W. on

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Jay P. on

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Friendly, helpful folks. Prices good, and would go there again if the need were to arise. Thank you.

Marek C. on

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Scott was very friendly and told me all my options. The truck was spotless, brand new, and very well maintained. Highly recommended this U-Haul location.

JOE V. on

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Was very friendly and helpful, the place was brand new looking and the service was top notch.

Marek C. on

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Staff was very friendly, the vehicle was pretty much brand new. I had zero issues and the whole process from start to finish was great.

Ruben R. on

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Good people to do business with. The facility is well maintained.

Ronnie D. on

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Great service! Great HELPFUL CARING employees! Mt Appreciate to everyone @ u haul who helped me have a Wonderful Experience there! ??

amanda R. on

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Everything was great! Thank you

Anthony I. on

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RON S. on

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An earlier open on Sunday

Terry S. on

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Everything went well and quick. The people were very pleasant.

paul B. on

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Mark B. on

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Cullen B. on

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be more compentent and have a better attitude

mark T. on

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Robert M. on

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Friendly staff and clean location. Very helpful. I'd recommend Storage Authority in Mulberry to anyone. Great job guys! Keep up the great work!

tina W. on

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carlos H. on

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Customer service is amazing. Huge thanks to Kathy. Scott will do what he can to accommodate your needs. Awesome place!

Rex L. on

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Without going into our personal details, management at different levels went above and beyond for us with great customer service! We highly recommend U-Haul to everyone!

DIANA L. on

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Not anything I can think of right now. Just keep the happy friendly ways you handle your customers and you will do just great. Thanks for all your help. GOD BLESS your new business.

Pervy W. on

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Customer did not leave a comment.

derreck M. on

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The staff are very professional and will go above and beyond to make sure you are happy. The storage units are spacious And very clean with easy access throughout the facility. Keep up the good work Mulberry group.

anthony S. on

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Bad service...

Chris M. on

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Customer did not leave a comment.

Angel S. on

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Great costumer service provided at this located Scott was very helpful.

Edwin M. on

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Not a thing. Very pleased with the customer service.

Carlette M. on

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Customer did not leave a comment.

Pervy W. on

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I can not of anything that could be improved. The truck and dolly we ready to go when I arrived. Everything went according to the contract.

Sherryl R. on

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This is a new store in my neighborhood. They had plentiful stock. My rental only had 93 miles new vehicle. It was perfect for apartment move. The employees were very helpful, knowledgeable with what I needed for move. I will definitely be a return customer & quick to refer family & friends!

Joseph D. on

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Robert V. on

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Shawn Christophe F. on

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Brett B. on

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Juan G. on

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None

Delbert A. on

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Crap they charged my credit card 21 dollars over the cost of the rental and refused to say why. Never use this place again

Keith C. on

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Damian S. on

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Excellent customer service

KARLA M. on

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bradley T. on

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Douglas D. on

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Kevin M. on

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patrick J. on

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Beautiful new facility. Return process was handled smoothly and professionally. This facility and staff members are an asset to U-Haul.

Angel P. on

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Great customer service. The lady in high heels got under the trailer to unhook the chains.

Farrah T. on

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Hold time when you call is way too long,

Bryan P. on

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amanda R. on

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Mark W. on

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