Customer Reviews for Storage Authority
(U-Haul Neighborhood Dealer)

210 reviews

6615 N Church Ave   Mulberry, FL 33860

(863) 774-3311

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: 10 am - 2:30 pm

Services at this Location:

Contact Us

(863) 774-3311

6615 N Church Ave
Mulberry, FL 33860

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: 10 am - 2:30 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
4.0

The gas level wasn't marked right at the pick up Location The next time I will pay attention of that and I will complain

IMRE H. 
Rating:
3.0

Customer service not really at the top when comes to uhaul rentals at that location

JEFFERY P. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

COLIN H. 
Rating:
1.0

Customer did not leave a comment.

Senecca E. 
Rating:
5.0

Couldn't have been more helpful on what is one of the most stresful times in ones life - moving. Great people, great supplies, great truck, etc.... Excellent! Highest recommendation! Matt from Lakeland

MATTHEW V. 
Rating:
4.0

Customer did not leave a comment.

JESSICA W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

I found nothing that would need any improvement. I had a great experience despite a timing setback on my rental that turned one day into 3. There were no issues in the extension of the rental and the staff were so understanding and courteous. I specialize in customer service and I evaluate companies on their approach to customer service and how they operate in this area. I very seldom can evaluate a business and come away with a perfect experience, but this time I did. If only I were officially evaluating. This location is spot on with customer service and at the top of their game. I must say that the main business being a storage center and renting uhaul vehicles and products that they mesh together seamlessly to the point that I felt like I was at an exclusive uhaul center. They did a great job and should be recognized for their outstanding service.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

MELINDA M. 
Rating:
5.0

Customer did not leave a comment.

HAROLD L. 
Rating:
5.0

Customer did not leave a comment.

ANDREW R. 
Rating:
5.0

Great customer service and friendly staff. They got us a truck fast and at a fair price

NOAH U. 
Rating:
5.0

Had the truck we needed, when we needed it!!

BRICE H. 
Rating:
5.0

Customer did not leave a comment.

ROGER C. 
Rating:
2.0

Verify times with customers.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

ELLIS G. 
Rating:
5.0

Customer did not leave a comment.

LUIS C. 
Rating:
5.0

Customer did not leave a comment.

Shanayia M. 
Rating:
1.0

It was a cluster fuck its to congested the truck was half ass cleaned there was Armor all on the windshield you couldn't see shit and Finger nails on the floorboard And a bloody tissue behind the seat It was fucking Disgusting and the brakes were bad on it took forever to slow down I'll never use U-Haul ever again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

James H. 
Rating:
5.0

On check in app... when it asks to scan in reservation papers, it should allow the ability to upload a photo/screen shot of the reservation paperwork.

John S. 
Rating:
5.0

Customer did not leave a comment.

ROGER C. 
Rating:
1.0

clerk refused to wear mask and was very rude, yet insisted that I wear mask, when I questioned the logic she threatened ro call the male manager, I assume to throw me out, and banned me from the store.That was unnecessary as I will not be patronizing U-Haul in the future

Jerry D. 
Rating:
4.0

Customer did not leave a comment.

Doris E. 
Rating:
5.0

I was sent to this location from a “scheduler” that I spoke with over the phone at Uhaul after having a HORRIBLE experience (that cost me an hour of time that affected my business) with the originally scheduled place for pickup. My only “concern” is that the lady at the Mulberry location knew nothing of that situation nor the promised $50 rebate for my troubles.

john B. 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Helen C. 
Rating:
4.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

Customer did not leave a comment.

Maykel M. 
Rating:
3.0

You guys charged me 94 dollars for 3 hours and 55 miles , what a rip off

Lisa C. 
Rating:
1.0

Customer service needs to be better and this place is a rip off

Zachary S. 
Rating:
5.0

What an excellent service.Wonderful.Thank you.

Ursula F. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

DWIGHT B. 
Rating:
2.0

The owner, Scott House, was rude and inflexible. Acted like he was doing me a favor by taking my business, then the cherry on top... U-Haul corporate double-billed me $297.64 a WEEK before Christmas Eve. Buyer beware but this is theft and is FAR from over.

RAYMOND R. 
Rating:
4.0

Vehicle cabin smelled poorly and roaches (insects) were present throughout.

Yunior T. 
Rating:
5.0

Customer did not leave a comment.

Augusto L. 
Rating:
3.0

The cargo area had dirt in it, had a terrible odor and was infested with German roaches. I had to clean the cargo area with bleach solution in order to feel safe to transport my household belongings just a short distance of 15 miles. The cab area was clean and was acceptable but was very disappointed with the condition of the cargo area.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Gene L. 
Rating:
5.0

Very nice lady there. Appreciated my business!

Edward S. 
Rating:
2.0

The man who was working the counter was very very rude. I would not return.

Robert C. 
Rating:
5.0

Awesome new place & very nice help,

jaunita M. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

Tony M. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

DIANA L. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
2.0

Didn't the high mileage increase

JOSEPH L. 
Rating:
2.0

When I called about getting information on a round-trip or one way using a truck, either person provided me with accurate information, I felt I was lmisinformed and Uhual was being dishonest, I'm a good customer and always used Uhaul often.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

Customer did not leave a comment.

Helen C. 
Rating:
4.0

The truck could be a little cleaner. But it wasn't to bad

Ray P. 
Rating:
5.0

Customer did not leave a comment.

Helen C. 
Rating:
5.0

Scott is a stand up guy !! Very professional, pleasure. To do business with !!!!!

Timothy A. 
Rating:
3.0

Guy was friendly but very short. Kiask was out of order for self drop off, and he was quick to mention that he closed 9 mins prior to my arrival. I was happy to drop it off without his assistance, but this was not an option.

Kurt H. 
Rating:
5.0

Back had pieces of plants and dirt from the plants. Had to sweep out the truck before using. Also my confirmation email had me picking up the truck in one place and the online check-in had me picking it up in another location. Thankfully not to far.

Joshua D. 
Rating:
1.0

We were told to return the truck by 5:00 PM which is on our contract. However, when we arrived the office was closed. After visiting the office the next day and speaking to a representative, we were told that was incorrect information because they close at 4:30 PM. We also presented a picture showing we refilled the gas to where it was when it was received. The representative said he could not prove the picture was valid and insisted the gas was a little under where it was received. We were charged two fuel fees and an after hour fee. He also advised that this location is only a kiosk so we should contact uhaul with any concerns and refund questions.

Clarise J. 
Rating:
3.0

It would have been an easier transaction if U-Haul's check-in site had been working correctly. Also, having to look for the truck assigned to me was more than tiresome. I first had to locate where on the truck the number was located; then had to check about 6 trucks before I found mine. Perhaps in the future a simple post-it note showing the vehicle's number could be affixed inside to the windshield.

KEVIN O. 
Rating:
4.0

Customer did not leave a comment.

Josephine C. 
Rating:
3.0

I replaced more gas than we used, yet they charged us $77 for gasoline. I've disputed it twice now with no refund. I will hire counsel to pursue this company for their theft and report to BBB if not rectified immediately.

Kenneth E. 
Rating:
5.0

Customer did not leave a comment.

R Dale J. 
Rating:
5.0

Customer did not leave a comment.

Peggy C. 
Rating:
5.0

Friendly fast service

JOYCE C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
3.0

Don't look at a person by color skin Truck was filthy in side windows clean in a year dash was black dirt l clean truck with odor ban. The Truck did not have a full tank . but l filled the tank to go Kissimmee Florida .we got a text on Monday from a representative of u haul saying by the way you never took advantage of your free storage unit for 1month. We did not even know about the free unit until Monday. By then it was to late.we already had a unit.

Frank M. 
Rating:
5.0

I have used U-haul services many times before and this was by far the best service and professionalism, I have ever received. Thank You.

paul C. 
Rating:
5.0

Customer did not leave a comment.

LINDA D. 
Rating:
5.0

Nothing. Everything was great.

R J. 
Rating:
3.0

n/a

Confesor R. 
Rating:
5.0

Customer did not leave a comment.

ALVERY L. 
Rating:
1.0

Customer did not leave a comment.

Jennifer S. 
Rating:
3.0

Customer did not leave a comment.

MARC T. 
Rating:
5.0

Customer did not leave a comment.

Noel D. 
Rating:
4.0

Customer did not leave a comment.

Tiara B. 
Rating:
4.0

Customer did not leave a comment.

ELMER H. 
Rating:
5.0

There was an issue with the vehicle, heavy vibration at any speed, possibly needing new ball joints. Definitely needs resolved before renting this particular vehicle to another customer. This does not deter from the great service received at this location. The people were friendly and helpful.

HECTOR M. 
Rating:
5.0

Excellent service

Michel C. 
Rating:
5.0

Everything was great. I even needed to add an extra day, and they took care of it without a problem.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
3.0

The lady who checked me in was friendly and helpful. The man who checked me back in was curt and rude.

MARYA M. 
Rating:
5.0

I had service charges that Should not have been charged. Your Kiosk website kept malfunctioning and making me rerenter and resend the the same thing over and over...

richard F. 
Rating:
5.0

Nothing to add. All aspects top notch

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Alexander A. 
Rating:
3.0

Very slow. There were 3 people there and two just sat around not helping us. We had to wait for the one person to be done so she could help us. She was great, though. The other two just sat talking. Not impressed.

BRIANNA D. 
Rating:
2.0

Truck had roaches in the box and in the cab. Woman working there could have cared less when I told her about them.

FRANCIE W. 
Rating:
5.0

Very good customer service - easy pick up and return - thanks - very fair costs.

Mark Leon M. 
Rating:
5.0

ac kept shutting off. Luckily we weren't driving too far. There was a dummy light on dash that would not go off. The office people and location were great!!!!!!

charles H. 
Rating:
5.0

Customer did not leave a comment.

Marisabel M. 
Rating:
5.0

Customer did not leave a comment.

Kristina L. 
Rating:
3.0

Not keep us waiting. We waited 11 min for admin to get off the phone on a personal call. I expected to pick up to be quick since I registered on line. But it was not. She entered our name wrong did not know how to correct. She was the only one in the office. We were the only clients there. We should have been given her undivided attention

Jose R. 
Rating:
3.0

First visit to rent And make a reservation of the Equipment the employees were very nasty talking down to people. No customer service interaction. Bossing people around. No greetings coming in stating “what do you want” instead of how can We help you. When I ask questions they gat mad with the impression like don't bother me. The lady was speaking on the phone very loud and the male employee told me to shut up until she was finishing yelling on the phone. PLEASE provide customer service training ASAP. Retire military and now working with the federal government I know that training can solve your situation. Please act fast so not other customers receive this bad customer service treatment and the harassment stops. Thank you.

Manuel M. 
Rating:
5.0

The online process was so easy and the lady we dealt with at Storage Authority was really Awesome!!

Crystal H. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

I was quoted one thing on uhaul.com and confirmed it. Then got charged an extra 38 dollars for the was the actual price on the receipt

Paige H. 
Rating:
3.0

The man behind the desk was inattentive and condescending when he chose to speak. It was as if we were a bother by asking questions about the cost and for rental and the fees that accompanied it. He never told us what we're we being charged—we had to wait until after he ran our card and gave us the receipt. I guess not everyone is qualified to offer even the slightest level of customer service. What a joke.

Phillip R. 
Rating:
5.0

Diane was a awesome customer service representative very professional very informative very courteous

RICARDO C. 
No reviews have been submitted for this location.

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