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Tony G.
Customer Reviews for Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Let us know when you move your office. Drop off was harder than expected.
Lise S.Clone Tammy and put her at all locations.
William B.The check in and out process was a little difficult because of the location. It's down in a hole and cell phone service is really spotty. It was hard to complete the check in and out service without having to keep getting back in the car to drive to the road to get service. Maybe have a public WiFi that customers can use for the ride share program would be really helpful.
Jessica D.The lady was very helpful. I love coming here ansi will continue to come Here
SHANIECELAKENDRA H.I didn't get my dolly until an hour after pick up, the back of the uhaul wasn't fully clean, and they refused to compensate me for there screw up with the dolly. I had to run all around town cause I was told several times to go to different locations to try to find a dolly then ultimately was sent back to where I originally reserved the dolly from because they were on lunch for over an hour.
Amber D.Stop overcharging and listen to people
Frank F.Everything was as described
Vince S.Great service
John R.Excellent customer service! Thank you!
RICHARDLEWIS H.Happy 😂
NICHELLEALEXANDR B.Staff was always extremely helpful.
Kristal G. | Overall ExperienceKeep the vehicle tanks full of fuel when vehicle is being picked up
Jeremiah H.I have used this location several times & will always use them. Such courteous & professional service!! Continue your excellent work as it shows you care about your customer!!
KIMBERLYLYNN H.Tammie in Martinsville was great. My experience with Danville was a total disaster. I visited the store on Riverside on Tuesday, May 1st and Jonathan scheduled a truck for pickup on Saturday. On Wednesday, I called to check. On Thursday, I visited the store to ensure I had a rental; no truck scheduled. The guy called Josh who found a truck in Roanoke; two hours from Danville. I refused to go that distance; he then found one in Martinsville. I had to have a friend travel with me to Danville to pick up truck and return to Danville. Had I wait until pick up on Saturday at the South Boston store, I wouldn't be able to move on Saturday. It caused me anxiety and stress until Tammie called me.
LARRYWENDELL M.I made a reservation on April 12th for a 10' truck to be picked up in Roanoke VA. When I went (on May 26th) to check in on-line for my truck I had been switched to a 15' truck. When I called to see about getting the truck I originally reserved, I was told there was not actually a truck in Roanoke I could use and the reservation had to be switched to Martinsville (~50 miles away). Why let us make reservations months in advance if you aren't going to guarantee that what you reserve will be available? What if I hadn't tried to check in early and had shown up at the original location on my pickup day and not had any truck? Everything at the Storage Center location and with the truck were excellent and I had no issues with pickup/dropoff, but I am still frustrated that I had to (last minute) drive ~100 miles round trip to get a truck that was not even what I had reserved almost 2 months in advance.
Patrick A.This was good. I got charged extra because pick up gas was not where it was.. I picked up at quarter or a tank but records had half tank..
KEVIN H.I had online pickup scheduled for 8am and when I arrived the appliance dolly ordered was not in the truck. The location did not open until 9am so I had to wait for someone to come to the office before I could leave. Overall they were very friendly but this should not have happened since I had the equipment reserved ahead of time.
Sharon S.One of the cleanest facilities we have ever used. Easy access & appreciated the extra equipment on site.
Debbie H. | Overall ExperienceGreat Services appreciate everything they did no problems when I'll smooth as I can be
Willie R.Superior service both picking up and returning truck. Excellent and friendly staff at both locations. Would recommend both stores to anyone. Locations very convenient.
Wesley C.The whole process was very professional and the lady at the desk was very courteous and informative.
QUINCEYANNETTE H.Was difficult before. Truck was notcin good shape from other location appreciate help with better truck.
JACQULINEFAYE H.Great location and very friendly and helpful customer service
John C.Based on my experience: Exceptional facility with exceptional staff
DAVID G. | Overall ExperienceI purchased insurance & had a minor (in my mind) mishap & was on the phone over 1.5hrs with multiple calls to several locations to get it satisfactorily reported.
DAVIDWINGFIELD G.Staff very helpful & accomodating
DAVIDWINGFIELD G.When we returned the Uhaul to the designated place we were charged for not sweeping some dirt out of the truck but the truck leaked and ruined some of our belongings. Dirt from shoes is easily swept out but water damages.
Carlton B. | Overall ExperienceNothing. Everything was great. The people and location
CARLOS P.Best place in town!
LORENZORENO L.Our experience with The Storage Center was fantastic! Very, very clean and we felt safe leaving our important items there for almost 2 years! I tell everyone to place their precious "cargo" at your location!
Sherri B. | Overall ExperienceThere was no one there.
Ross A.The two Ladies are great! U-Hual should hire more people like those two.
JACOBTHOMAS F.Best Uhaul location in Martinsville.
MARSHAVERNON L.Hire more people like the lady at the desk. Great experience and a brand new van. Thanks!
WILLIAMCHARLES B.she does a great job
melvin H.The ramp was a little difficult to put back in.
Phillip M.Nothing, everything was perfect!
Edward S.Clean facility and Friendly Staff.
KARENVIA P.Best uhaul service in town!
CHARLIEMATTHEW H.Friendly staff, clean equipment.
CHARLIEMATTHEW H.NO ONE should rent from ANYWHERE but HERE. This is the best location for pickup and/or return of all U-Haul equipment. The other locations are hard to get in and out of. ALWAYS recommend this location.
PHYLLISJEAN F.Always clean, easily accessible and safe.
JOHN S. | Overall ExperienceI recommend this facility for storage. It is clean and secure and online bill paying is very easy.
PAULA T. | Overall ExperienceGreat service, friendlyrics staff.
Privacy R. | First ImpressionsReservation was easy, the managers are helpful. The facility is spotless and has many convenience features.
Privacy R. | First ImpressionsVery nice facility, access code required to enter storage area
Privacy R. | First ImpressionsThe loading dock doesn`t have a ramp making it difficult to unload
Privacy R. | First ImpressionsEmily was very nice and helpful
Privacy R. | First Impressions