Great Services appreciate everything they did no problems when I'll smooth as I can be
Willie R.
Customer Reviews for Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Superior service both picking up and returning truck. Excellent and friendly staff at both locations. Would recommend both stores to anyone. Locations very convenient.
Wesley C.The whole process was very professional and the lady at the desk was very courteous and informative.
QUINCEYANNETTE H.Was difficult before. Truck was notcin good shape from other location appreciate help with better truck.
JACQULINEFAYE H.Great location and very friendly and helpful customer service
John C.Based on my experience: Exceptional facility with exceptional staff
DAVID G. | Overall ExperienceI purchased insurance & had a minor (in my mind) mishap & was on the phone over 1.5hrs with multiple calls to several locations to get it satisfactorily reported.
DAVIDWINGFIELD G.Staff very helpful & accomodating
DAVIDWINGFIELD G.When we returned the Uhaul to the designated place we were charged for not sweeping some dirt out of the truck but the truck leaked and ruined some of our belongings. Dirt from shoes is easily swept out but water damages.
Carlton B. | Overall ExperienceNothing. Everything was great. The people and location
CARLOS P.Best place in town!
LORENZORENO L.Our experience with The Storage Center was fantastic! Very, very clean and we felt safe leaving our important items there for almost 2 years! I tell everyone to place their precious "cargo" at your location!
Sherri B. | Overall ExperienceThere was no one there.
Ross A.The two Ladies are great! U-Hual should hire more people like those two.
JACOBTHOMAS F.Best Uhaul location in Martinsville.
MARSHAVERNON L.Hire more people like the lady at the desk. Great experience and a brand new van. Thanks!
WILLIAMCHARLES B.she does a great job
melvin H.The ramp was a little difficult to put back in.
Phillip M.Nothing, everything was perfect!
Edward S.Clean facility and Friendly Staff.
KARENVIA P.Best uhaul service in town!
CHARLIEMATTHEW H.Friendly staff, clean equipment.
CHARLIEMATTHEW H.NO ONE should rent from ANYWHERE but HERE. This is the best location for pickup and/or return of all U-Haul equipment. The other locations are hard to get in and out of. ALWAYS recommend this location.
PHYLLISJEAN F.This is the ONLY place I would recommend in this area.
PHYLLISJEAN F.Best experience renting a Uhaul. Facility is clean and well organized. They also have Storage units on site.
DAVY R.Best in the business!
BENJAMINH H.Clean, helpful , patient and friendly at the Martinsville, VA location on Broad Street.
BRITTANYMICHELLE M.Friendly staff, clean facility. The only place I will rent from.
JOHNOBEY H.Only place I will rent from. First class and clean!!!!
JOHNOBEY H.Have the trucks closer to the lock boxes for pick up.
Robert W.Service was excellent, Uhaul gets a plus for giving hand sanitizer and disinfectant wipes to ensure safety of customers due to Covid-19. Representatives went beyond to make sure I had the uhaul I requested in a timely manner.
TAMIKAF A.The vehicle was not there and the folks at the location did not want to correct the situation. I had to call U-Haul to find another truck nearby. After that, the transaction went smoothly. I just lost 2 hours of my day.
James S.The only issue I had was that the truck assigned had no key left for me since I did the online check in. Uhaul was quick to correct my issue and I was on my way.
Toni H.A little difficult to check-in and out online with phone, but I understand the changes necessary with Covid-19. Site Agent, Sarah, was excellent.
Michael E.The receptionist was very helpful , patient and friendly at the Martinsville, VA location on Broad Street.
John W.Was charged for a Dolly I didn't get and over charged on my account!
Danielle C.Great service
Naomi P.Perfect experience
Melissa G.i think the price for traveling 35 miles outside of town was high
Michael H.She was very polite and helpful. Please thank her from me and my family
Talib-Diyn A.Second time I have rented from this site in a month and they are very user friendly...I HIGHLY recommend this location for ALL your UHaul needs
Howard H.The truck had electrical problems. The low beam headlights showed the high beam light on the dash and when you activated the stim the headlights would go out until you clicked them again. The cab lights and interior light would not work
Dean C.Keep up the good work.
Benita B.n/a
Karen W.Picked the truck up in Martinsville,Va to move my daughter to college. However we had to drive an additional 35-40 to drop the truck off no location in Radford, Christainsburg or Blacksburg could accommodate the truck. Will think twice about using Uhaul again for that reason alone.
Charlene H.Uhaul needs to communicate with the customer CLEARLY what the total charges will be, and in a timely manner. I was so confused at the end of my experience with the billing,I was also over charged for the insurance. I applied for the $14 safe secure insurance,and uhaul over charged me $28,this is rediculous.
William T.I had reserved and prepaid a 26' foot truck online along with a hand truck and furniture pads. I did not receive a phone call to confirm any information, only an email saying everything was confirmed as requested. When I went to pick up the truck, I was told that truck did not have any additional equipment. The prepaid money was refunded but then I had to go through the trouble of getting a hand truck on both ends of our move as well as blankets. Also, the attendant said the gas was at 7/8 tank. However, it was just below 3/4 tank and I pointed it out to the attendant immediately. She said she would make a note of it. When I returned the truck to the drop off location, I left it over 3/4 tank because I expected the attendant to have made the fuel information updated. However, I was then charged because the gas was not at 7/8 based on the information they had from U-Haul. The truck worked fine and our move was a success but I was very frustrated by these two issues at this location because it cost me more money as well as effort to get the items we needed.
Shanna C.Things was great
Elizabeth M.Rep was less than friendly. Gave impression that having to deal with me was an inconvenience.
Kelly R.Well kept facility, rep could have been friendly or at least cordial! She never even made eye contact, ehhhh maybe she was having a bad day but at least greet your customers. Smooth rental overall, I will return with no personality expectations haha!
Tamara H.Always clean, easily accessible and safe.
JOHN S. | Overall ExperienceI recommend this facility for storage. It is clean and secure and online bill paying is very easy.
PAULA T. | Overall Experience