Customer Reviews for Storage Center
(U-Haul Neighborhood Dealer)

368 reviews

204 Broad St   Martinsville, VA 24112

(276) 226-1233

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(276) 226-1233

204 Broad St
Martinsville, VA 24112

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Offer rental service hour by hour and have trucks with a lift capabilities

Sharon G. 
Rating:
4.0

I just want to say that this company or particular location was extremely friendly and was a welcome experience after the disaster that started out this adventure in renting a U-Haul. By being sent to a location that had canceled their U-Haul services without any notice was extremely stress inducing and completely inappropriate and unappreciative.

Scott E. 
Rating:
5.0

Sarah and Tammy are excellent to work with and very helpful.

Jim M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aileen C. 
Rating:
4.0

Make it a little easier when picking up on weekends. Uhaul customer service representatives that I had to speak with had a nasty attitude as soon as they got on phone with you. Before there was ever a conversation. Checking in with the Uhaul pick up location people would have been much more pleasant. As it always has been.

Rosalind F. 
Rating:
5.0

great place and very nice good people working there

FADI K. 
Rating:
5.0

Customer did not leave a comment.

Tony G. 
Rating:
5.0

Customer did not leave a comment.

Candice F. 
Rating:
5.0

Customer did not leave a comment.

MARLONCARTER F. 
Rating:
4.0

Let us know when you move your office. Drop off was harder than expected.

Lise S. 
Rating:
5.0

Customer did not leave a comment.

GEMAL S. 
Rating:
5.0

Customer did not leave a comment.

Antoine W. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
3.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

JOSHUAALLEN N. 
Rating:
5.0

Customer did not leave a comment.

SHATERAYASHI'CA R. 
Rating:
5.0

Customer did not leave a comment.

SARAHHILL T. 
Rating:
5.0

Clone Tammy and put her at all locations.

William B. 
Rating:
4.0

Customer did not leave a comment.

Charles N. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
4.0

Customer did not leave a comment.

Charles N. 
Rating:
5.0

Customer did not leave a comment.

HERBERTWOOD D. 
Rating:
3.0

The check in and out process was a little difficult because of the location. It's down in a hole and cell phone service is really spotty. It was hard to complete the check in and out service without having to keep getting back in the car to drive to the road to get service. Maybe have a public WiFi that customers can use for the ride share program would be really helpful.

Jessica D. 
Rating:
1.0

Customer did not leave a comment.

Dwayne G. 
Rating:
5.0

The lady was very helpful. I love coming here ansi will continue to come Here

SHANIECELAKENDRA H. 
Rating:
1.0

I didn't get my dolly until an hour after pick up, the back of the uhaul wasn't fully clean, and they refused to compensate me for there screw up with the dolly. I had to run all around town cause I was told several times to go to different locations to try to find a dolly then ultimately was sent back to where I originally reserved the dolly from because they were on lunch for over an hour.

Amber D. 
Rating:
5.0

Customer did not leave a comment.

Barry O. 
Rating:
3.0

Customer did not leave a comment.

GARY D. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAHEARL R. 
Rating:
5.0

Customer did not leave a comment.

KENNETHPAUL N. 
Rating:
5.0

Customer did not leave a comment.

KENNETHPAUL N. 
Rating:
4.0

Stop overcharging and listen to people

Frank F. 
Rating:
5.0

Everything was as described

Vince S. 
Rating:
5.0

Great service

John R. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

SAMMYJOE V. 
Rating:
3.0

Customer did not leave a comment.

ANNA L. 
Rating:
5.0

Excellent customer service! Thank you!

RICHARDLEWIS H. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Happy 😂

NICHELLEALEXANDR B. 
Rating:
5.0

Staff was always extremely helpful.

Kristal G.  |  Overall Experience 
Rating:
4.0

Keep the vehicle tanks full of fuel when vehicle is being picked up

Jeremiah H. 
Rating:
5.0

I have used this location several times & will always use them. Such courteous & professional service!! Continue your excellent work as it shows you care about your customer!!

KIMBERLYLYNN H. 
Rating:
5.0

Tammie in Martinsville was great. My experience with Danville was a total disaster. I visited the store on Riverside on Tuesday, May 1st and Jonathan scheduled a truck for pickup on Saturday. On Wednesday, I called to check. On Thursday, I visited the store to ensure I had a rental; no truck scheduled. The guy called Josh who found a truck in Roanoke; two hours from Danville. I refused to go that distance; he then found one in Martinsville. I had to have a friend travel with me to Danville to pick up truck and return to Danville. Had I wait until pick up on Saturday at the South Boston store, I wouldn't be able to move on Saturday. It caused me anxiety and stress until Tammie called me.

LARRYWENDELL M. 
Rating:
4.0

I made a reservation on April 12th for a 10' truck to be picked up in Roanoke VA. When I went (on May 26th) to check in on-line for my truck I had been switched to a 15' truck. When I called to see about getting the truck I originally reserved, I was told there was not actually a truck in Roanoke I could use and the reservation had to be switched to Martinsville (~50 miles away). Why let us make reservations months in advance if you aren't going to guarantee that what you reserve will be available? What if I hadn't tried to check in early and had shown up at the original location on my pickup day and not had any truck? Everything at the Storage Center location and with the truck were excellent and I had no issues with pickup/dropoff, but I am still frustrated that I had to (last minute) drive ~100 miles round trip to get a truck that was not even what I had reserved almost 2 months in advance.

Patrick A. 
Rating:
4.0

This was good. I got charged extra because pick up gas was not where it was.. I picked up at quarter or a tank but records had half tank..

KEVIN H. 
Rating:
3.0

I had online pickup scheduled for 8am and when I arrived the appliance dolly ordered was not in the truck. The location did not open until 9am so I had to wait for someone to come to the office before I could leave. Overall they were very friendly but this should not have happened since I had the equipment reserved ahead of time.

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPHHERMAN K. 
Rating:
5.0

Customer did not leave a comment.

QIANATRACEY C. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA K. 
Rating:
5.0

Customer did not leave a comment.

JONATHANMARK D. 
Rating:
5.0

Customer did not leave a comment.

JOHNOBEY H. 
Rating:
5.0

One of the cleanest facilities we have ever used. Easy access & appreciated the extra equipment on site.

Debbie H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Loretta M. 
Rating:
5.0

Great Services appreciate everything they did no problems when I'll smooth as I can be

Willie R. 
Rating:
5.0

Superior service both picking up and returning truck. Excellent and friendly staff at both locations. Would recommend both stores to anyone. Locations very convenient.

Wesley C. 
Rating:
5.0

The whole process was very professional and the lady at the desk was very courteous and informative.

QUINCEYANNETTE H. 
Rating:
4.0

Was difficult before. Truck was notcin good shape from other location appreciate help with better truck.

JACQULINEFAYE H. 
Rating:
5.0

Customer did not leave a comment.

JAMMIE B. 
Rating:
5.0

Great location and very friendly and helpful customer service

John C. 
Rating:
4.0

Customer did not leave a comment.

DORTHEAMORNET K. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

LISAANN C. 
Rating:
5.0

Customer did not leave a comment.

Juliaette S. 
Rating:
5.0

Based on my experience: Exceptional facility with exceptional staff

DAVID G.  |  Overall Experience 
Rating:
4.0

I purchased insurance & had a minor (in my mind) mishap & was on the phone over 1.5hrs with multiple calls to several locations to get it satisfactorily reported.

DAVIDWINGFIELD G. 
Rating:
5.0

Customer did not leave a comment.

Claude P. 
Rating:
5.0

Customer did not leave a comment.

JOHNOBEY H. 
Rating:
5.0

Customer did not leave a comment.

Kristal G. 
Rating:
5.0

Staff very helpful & accomodating

DAVIDWINGFIELD G. 
Rating:
5.0

Customer did not leave a comment.

STARLADIANE R. 
Rating:
5.0

Customer did not leave a comment.

Emory W. 
Rating:
5.0

When we returned the Uhaul to the designated place we were charged for not sweeping some dirt out of the truck but the truck leaked and ruined some of our belongings. Dirt from shoes is easily swept out but water damages.

Carlton B.  |  Overall Experience 
Rating:
5.0

Nothing. Everything was great. The people and location

CARLOS P. 
Rating:
5.0

Customer did not leave a comment.

JOHNOBEY H. 
Rating:
5.0

Customer did not leave a comment.

Kathy C. 
Rating:
5.0

Best place in town!

LORENZORENO L. 
Rating:
5.0

Customer did not leave a comment.

CHARLESM H. 
Rating:
5.0

Customer did not leave a comment.

FREDERICKDRWSHOW H. 
Rating:
5.0

Customer did not leave a comment.

JONATHANTYLER E. 
Rating:
5.0

Customer did not leave a comment.

SHERDEANAMAE G. 
Rating:
5.0

Our experience with The Storage Center was fantastic! Very, very clean and we felt safe leaving our important items there for almost 2 years! I tell everyone to place their precious "cargo" at your location!

Sherri B.  |  Overall Experience 
Rating:
3.0

There was no one there.

Ross A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMC R. 
Rating:
5.0

The two Ladies are great! U-Hual should hire more people like those two.

JACOBTHOMAS F. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

SHERDEANAMAE G. 
Rating:
5.0

Best Uhaul location in Martinsville.

MARSHAVERNON L. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYALLAN J. 
Rating:
5.0

Hire more people like the lady at the desk. Great experience and a brand new van. Thanks!

WILLIAMCHARLES B. 
Rating:
5.0

Customer did not leave a comment.

RHONDAKING M. 
Rating:
4.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

she does a great job

melvin H. 
Rating:
5.0

The ramp was a little difficult to put back in.

Phillip M. 
Rating:
4.0

Customer did not leave a comment.

NICOLE MICHELE B. 
Rating:
5.0

Customer did not leave a comment.

TIARENAE S. 
Rating:
5.0

Nothing, everything was perfect!

Edward S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMERNEST L. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

jerry P. 
Rating:
5.0

Customer did not leave a comment.

JOHNOBEY H. 
Rating:
5.0

Clean facility and Friendly Staff.

KARENVIA P. 
Rating:
5.0

Customer did not leave a comment.

PATRICKWAYNE P. 
Rating:
5.0

Customer did not leave a comment.

BARBARAJEAN G. 
Rating:
5.0

Best uhaul service in town!

CHARLIEMATTHEW H. 
Rating:
5.0

Friendly staff, clean equipment.

CHARLIEMATTHEW H. 
Rating:
5.0

Always clean, easily accessible and safe.

JOHN S.  |  Overall Experience 
Rating:
5.0

I recommend this facility for storage. It is clean and secure and online bill paying is very easy.

PAULA T.  |  Overall Experience 
Rating:
5.0

Great service, friendlyrics staff.

Privacy R.  |  First Impressions 
Rating:
5.0

Reservation was easy, the managers are helpful. The facility is spotless and has many convenience features.

Privacy R.  |  First Impressions 
Rating:
4.0

Very nice facility, access code required to enter storage area

Privacy R.  |  First Impressions 
Rating:
2.0

The loading dock doesn`t have a ramp making it difficult to unload

Privacy R.  |  First Impressions 
Rating:
5.0

Emily was very nice and helpful

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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