Customer Reviews for Storage Center
(U-Haul Neighborhood Dealer)

326 reviews

224 Broad St   Martinsville, VA 24112

(276) 226-1233

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(276) 226-1233

224 Broad St
Martinsville, VA 24112

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I have used this location several times & will always use them. Such courteous & professional service!! Continue your excellent work as it shows you care about your customer!!

KIMBERLYLYNN H. 
Rating:
5.0

Tammie in Martinsville was great. My experience with Danville was a total disaster. I visited the store on Riverside on Tuesday, May 1st and Jonathan scheduled a truck for pickup on Saturday. On Wednesday, I called to check. On Thursday, I visited the store to ensure I had a rental; no truck scheduled. The guy called Josh who found a truck in Roanoke; two hours from Danville. I refused to go that distance; he then found one in Martinsville. I had to have a friend travel with me to Danville to pick up truck and return to Danville. Had I wait until pick up on Saturday at the South Boston store, I wouldn't be able to move on Saturday. It caused me anxiety and stress until Tammie called me.

LARRYWENDELL M. 
Rating:
4.0

I made a reservation on April 12th for a 10' truck to be picked up in Roanoke VA. When I went (on May 26th) to check in on-line for my truck I had been switched to a 15' truck. When I called to see about getting the truck I originally reserved, I was told there was not actually a truck in Roanoke I could use and the reservation had to be switched to Martinsville (~50 miles away). Why let us make reservations months in advance if you aren't going to guarantee that what you reserve will be available? What if I hadn't tried to check in early and had shown up at the original location on my pickup day and not had any truck? Everything at the Storage Center location and with the truck were excellent and I had no issues with pickup/dropoff, but I am still frustrated that I had to (last minute) drive ~100 miles round trip to get a truck that was not even what I had reserved almost 2 months in advance.

Patrick A. 
Rating:
4.0

This was good. I got charged extra because pick up gas was not where it was.. I picked up at quarter or a tank but records had half tank..

KEVIN H. 
Rating:
3.0

I had online pickup scheduled for 8am and when I arrived the appliance dolly ordered was not in the truck. The location did not open until 9am so I had to wait for someone to come to the office before I could leave. Overall they were very friendly but this should not have happened since I had the equipment reserved ahead of time.

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPHHERMAN K. 
Rating:
5.0

Customer did not leave a comment.

QIANATRACEY C. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA K. 
Rating:
5.0

Customer did not leave a comment.

JONATHANMARK D. 
Rating:
5.0

Customer did not leave a comment.

JOHNOBEY H. 
Rating:
5.0

One of the cleanest facilities we have ever used. Easy access & appreciated the extra equipment on site.

Debbie H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Loretta M. 
Rating:
5.0

Great Services appreciate everything they did no problems when I'll smooth as I can be

Willie R. 
Rating:
5.0

Superior service both picking up and returning truck. Excellent and friendly staff at both locations. Would recommend both stores to anyone. Locations very convenient.

Wesley C. 
Rating:
5.0

The whole process was very professional and the lady at the desk was very courteous and informative.

QUINCEYANNETTE H. 
Rating:
4.0

Was difficult before. Truck was notcin good shape from other location appreciate help with better truck.

JACQULINEFAYE H. 
Rating:
5.0

Customer did not leave a comment.

JAMMIE B. 
Rating:
5.0

Great location and very friendly and helpful customer service

John C. 
Rating:
4.0

Customer did not leave a comment.

DORTHEAMORNET K. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

LISAANN C. 
Rating:
5.0

Customer did not leave a comment.

Juliaette S. 
Rating:
5.0

Based on my experience: Exceptional facility with exceptional staff

DAVID G.  |  Overall Experience 
Rating:
4.0

I purchased insurance & had a minor (in my mind) mishap & was on the phone over 1.5hrs with multiple calls to several locations to get it satisfactorily reported.

DAVIDWINGFIELD G. 
Rating:
5.0

Customer did not leave a comment.

Claude P. 
Rating:
5.0

Customer did not leave a comment.

JOHNOBEY H. 
Rating:
5.0

Customer did not leave a comment.

Kristal G. 
Rating:
5.0

Staff very helpful & accomodating

DAVIDWINGFIELD G. 
Rating:
5.0

Customer did not leave a comment.

STARLADIANE R. 
Rating:
5.0

Customer did not leave a comment.

Emory W. 
Rating:
5.0

When we returned the Uhaul to the designated place we were charged for not sweeping some dirt out of the truck but the truck leaked and ruined some of our belongings. Dirt from shoes is easily swept out but water damages.

Carlton B.  |  Overall Experience 
Rating:
5.0

Nothing. Everything was great. The people and location

CARLOS P. 
Rating:
5.0

Customer did not leave a comment.

JOHNOBEY H. 
Rating:
5.0

Customer did not leave a comment.

Kathy C. 
Rating:
5.0

Best place in town!

LORENZORENO L. 
Rating:
5.0

Customer did not leave a comment.

CHARLESM H. 
Rating:
5.0

Customer did not leave a comment.

FREDERICKDRWSHOW H. 
Rating:
5.0

Customer did not leave a comment.

JONATHANTYLER E. 
Rating:
5.0

Customer did not leave a comment.

SHERDEANAMAE G. 
Rating:
5.0

Our experience with The Storage Center was fantastic! Very, very clean and we felt safe leaving our important items there for almost 2 years! I tell everyone to place their precious "cargo" at your location!

Sherri B.  |  Overall Experience 
Rating:
3.0

There was no one there.

Ross A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMC R. 
Rating:
5.0

The two Ladies are great! U-Hual should hire more people like those two.

JACOBTHOMAS F. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

SHERDEANAMAE G. 
Rating:
5.0

Best Uhaul location in Martinsville.

MARSHAVERNON L. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYALLAN J. 
Rating:
5.0

Hire more people like the lady at the desk. Great experience and a brand new van. Thanks!

WILLIAMCHARLES B. 
Rating:
5.0

Customer did not leave a comment.

RHONDAKING M. 
Rating:
4.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

she does a great job

melvin H. 
Rating:
5.0

The ramp was a little difficult to put back in.

Phillip M. 
Rating:
4.0

Customer did not leave a comment.

NICOLE MICHELE B. 
Rating:
5.0

Customer did not leave a comment.

TIARENAE S. 
Rating:
5.0

Nothing, everything was perfect!

Edward S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMERNEST L. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

jerry P. 
Rating:
5.0

Customer did not leave a comment.

JOHNOBEY H. 
Rating:
5.0

Clean facility and Friendly Staff.

KARENVIA P. 
Rating:
5.0

Customer did not leave a comment.

PATRICKWAYNE P. 
Rating:
5.0

Customer did not leave a comment.

BARBARAJEAN G. 
Rating:
5.0

Best uhaul service in town!

CHARLIEMATTHEW H. 
Rating:
5.0

Friendly staff, clean equipment.

CHARLIEMATTHEW H. 
Rating:
1.0

Customer did not leave a comment.

Sherri B. 
Rating:
5.0

Customer did not leave a comment.

NICHELLEALEXANDR B. 
Rating:
5.0

Customer did not leave a comment.

JOHNALAN I. 
Rating:
5.0

Customer did not leave a comment.

MACEYLYNN S. 
Rating:
5.0

NO ONE should rent from ANYWHERE but HERE. This is the best location for pickup and/or return of all U-Haul equipment. The other locations are hard to get in and out of. ALWAYS recommend this location.

PHYLLISJEAN F. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYDARNELL S. 
Rating:
5.0

This is the ONLY place I would recommend in this area.

PHYLLISJEAN F. 
Rating:
5.0

Best experience renting a Uhaul. Facility is clean and well organized. They also have Storage units on site.

DAVY R. 
Rating:
5.0

Best in the business!

BENJAMINH H. 
Rating:
5.0

Clean, helpful , patient and friendly at the Martinsville, VA location on Broad Street.

BRITTANYMICHELLE M. 
Rating:
5.0

Friendly staff, clean facility. The only place I will rent from.

JOHNOBEY H. 
Rating:
5.0

Customer did not leave a comment.

CARRIE Q. 
Rating:
5.0

Only place I will rent from. First class and clean!!!!

JOHNOBEY H. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
4.0

Have the trucks closer to the lock boxes for pick up.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Jaquiona W. 
Rating:
5.0

Service was excellent, Uhaul gets a plus for giving hand sanitizer and disinfectant wipes to ensure safety of customers due to Covid-19. Representatives went beyond to make sure I had the uhaul I requested in a timely manner.

TAMIKAF A. 
Rating:
5.0

Customer did not leave a comment.

PAULCHRISTOPHER P. 
Rating:
1.0

The vehicle was not there and the folks at the location did not want to correct the situation. I had to call U-Haul to find another truck nearby. After that, the transaction went smoothly. I just lost 2 hours of my day.

James S. 
Rating:
4.0

The only issue I had was that the truck assigned had no key left for me since I did the online check in. Uhaul was quick to correct my issue and I was on my way.

Toni H. 
Rating:
5.0

A little difficult to check-in and out online with phone, but I understand the changes necessary with Covid-19. Site Agent, Sarah, was excellent.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

anthony A. 
Rating:
5.0

The receptionist was very helpful , patient and friendly at the Martinsville, VA location on Broad Street.

John W. 
Rating:
3.0

Was charged for a Dolly I didn't get and over charged on my account!

Danielle C. 
Rating:
5.0

Customer did not leave a comment.

Jon C. 
Rating:
5.0

Customer did not leave a comment.

Dwayne R. 
Rating:
5.0

Great service

Naomi P. 
Rating:
5.0

Customer did not leave a comment.

Josanne B. 
Rating:
5.0

Customer did not leave a comment.

Adrain C. 
Rating:
5.0

Perfect experience

Melissa G. 
Rating:
3.0

i think the price for traveling 35 miles outside of town was high

Michael H. 
Rating:
5.0

She was very polite and helpful. Please thank her from me and my family

Talib-Diyn A. 
Rating:
5.0

Second time I have rented from this site in a month and they are very user friendly...I HIGHLY recommend this location for ALL your UHaul needs

Howard H. 
Rating:
5.0

Customer did not leave a comment.

Clifford W. 
Rating:
3.0

The truck had electrical problems. The low beam headlights showed the high beam light on the dash and when you activated the stim the headlights would go out until you clicked them again. The cab lights and interior light would not work

Dean C. 
Rating:
4.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Keep up the good work.

Benita B. 
Rating:
4.0

Customer did not leave a comment.

Sonya D M. 
Rating:
5.0

Always clean, easily accessible and safe.

JOHN S.  |  Overall Experience 
Rating:
5.0

I recommend this facility for storage. It is clean and secure and online bill paying is very easy.

PAULA T.  |  Overall Experience 
No reviews have been submitted for this location.

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