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LISA M
Customer Reviews for Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing same thing you all have done for me
shirley sEasy, convenient location. Mobile check in and pickup was easy. Would recommend!
Tyler BMy only issue was the truck I received was NOT the one that I had asked for. An there was plenty of the ones I had ask for. I ask for the one smaller than the one I received. I wanted the one that was advertised as $19.95 (very small box truck) and I got a much bigger and costly truck and I had no choice but to take it because had to be moved.
Selena FGreat location, very nice facility, Sarah was great, good communication and friendly. I highly recommend this location for storage and uhaul needs.
STEPHEN MGreat customer service very friendly and respectful truck I rent could use a front end allinement
SETH MI was a little confused about drop off because the office was closed and the orange box intimated I'd have to pay a fee...that was confusing but the overall experience was great and this location is impeccable. Impressive.
MARK AThe young lady that rented me the U-Haul van had the best personality. Just an easy experience.
JOHN HDon't allow them to
Paula GA very good rental experience!
JOHN CGreat
Giles PThe truck had some trash behind the driver seat, the USB ports didn’t work so I had to stop by a store to get a $25 adaptor so I could charge my phone since I had to use my phones GPS on a 13hr drive and the driver side bottom mirror was missing a screw so the mirror kept popping out. Therefore I couldn’t use that much needed mirror while driving.
STEPHANIE BLow tire alert system on ENTIRE time. Agent said, its just the weather and it will go off, it never did. Drop off location tried charging us extra for gas until i provided pictures that we dropped off truck with MORE gas than when rented then refunded fees. Not a favorable rental experience.
ROBERT ANothing everyone and everything was excellent!!!
Teresa CMcKenzie is a great asset for this company. She is professional and friendly and obviously knows what she’s doing.
Terry JI couldn’t get my mobile pick up to work the worker inside was very helpful
Danielle WMileage, I was charged an extra $40 when I know I didn't drive 40 miles
Alicia HEntire transaction was smooth. I was super impressed with the location and ease of the process. Well done!
JOY ENever got tx of my reservation.
HUBERT JWe did the self check-in.
ROBERT MI was told I could change my drop off location via the app. This was not true because the app would not accept my preferred drop off location and told me to call uhaul for assistance. I called uhaul and waited on hold for 45 minutes while sitting at me preferred drop off location. After someone picked up 45 min later, they said they could change my drop off location and they would transfer me to the dept that could change it. I waited on hold for another 30 min then the call dropped. So I drove the uhaul to the original drop off location adding additional miles and time. I do not appreciation the miss information. I do not appreciate sitting on hold for 1 hou and 15 min and still could speak to anyone to change my drop off location.
Ernest SEverything was great the young lady up front was so polite and courteous!
buford bDo not limit the time for a rental. Provide requested item, a dolly, for use when reserved or remove option from online reservation. I was forced to purchase a dolly after receiving a call that Uhaul did not have one even though it was reserved.
Lisa MThis storage unit was much better than all the others I have used.,
Ricky D | Overall ExperienceAll good
Richard P | Overall ExperienceI was charged $5 a gallon for just using a tiny bit of gas from the truck which came to $40.. Thats ridiculous and i will never use uhaul again
Latoya CExcellent easy and very safe
Richard WThe side mirror was broken and very dangerous. The whole truck was old and poorly maintained
Melissa MThe company is great as is.
Josh FIt was very welcoming at the drop off location …didn’t have contact with anyone at the location but did get charged a “dropping off after hours” fee on a holiday for some reason (Easter) when they where closed which is really weird!
Christopher BThis was the nicest most well maintained facility we have used to date..
Barry Jimprove the phone pick up process! First the GPS kept saying I wasn't where I was supposed to be, then the picture taking steps all sucked. I had to redo the selfie and license steps over 5 times. The pickup process took over an hour. Dropping off was slightly easier, but same GPS issues.
CYNTHIA lCheck in and return of the vehicle on the app was confusing and long.
Paula HYour facility rep was great professional and helpful
Robert BI was very pleased for the price, before the impending price increase. The facility was excellently maintained...
Karimah N | Overall ExperienceCustomer Service nice and quick process to pick up and drop off process clear. Van was in need of cleaning inside ..but I recognize dust will happen it was the pet hair on the cloth seats it was obvious who rented at one time might have used on a longggg trip. It did have Arizona tags and I am in VA. I will say when I cranked it up there was a drag in engine may want to check that. But I am not a mechanic
Shannon CVery convenient and if I need a storage facility again, this will be it!
Pamela P | Overall ExperienceThe truck was dirty and had some broken pieces in the back but the location was honest at return and that was the most important thing to me. I do however have serious issues/concerns with the uhaul app and would welcome any invitation to bring insight into better app development
Jessica INice location. Well lit, easy access and lots of parking space.
Russell PGreat experience.
Frank CGive the customer what they want .And not what you want to give them.I asked for a bigger U-Haul and I was given something different.
Khris BThe date is incorrect I moved out 11/30/2023.
Whitney S | Overall ExperienceGreat Location and Great Staff!
HERBERT WIt was a pleasure using this Storage facility it was very neat and always clean and well light whenever I had to go in at night. I would highly recommend it to my friends and family.
Merina D | Overall ExperienceRude associate working.
Pamela WThe process for renting was simple. The representative was exceptional and the retal was easy.
William RThank you!
Jorge L | Overall ExperienceClean windshield before renting out.
Danny OStop cancelling my reservation just because so am not there at a specific time. You said you tried to call, but i was not getting calls until after I had picked it up. I did the online reservation but that’s not really a reservation if you cancel it. Will NOT be using U-haul again because you cancel my reservation. Let me tell you why that’s a stupid business model- If i pay for a vehicle fir 24 hrs abd never pick it up, you have made money without ever using the equipment. If you cancel my reservation and I decide you are assholes for doing that and go somewhere else, you have lost that sale and lost a customer
Brian WCustomer service for 24/7 truck share needs to be more on top of things and politer to customer’s
Alexander GI was sent the wrong location for my reservation which delayed our day because of this.
James BReplace the old van that i used
Jerom TWe were tied up in traffic and their representative stayed late to assist us in getting a truck. She was polite and helpful. We cold not have asked for anyone better.
dorothy hLoved how the lady at the front desk was so patient and helped with whatever I needed.
Kywanda MTruck indicator light kept saying due for oil change, other than that the experience was great. Awesome customer service. would definitely refer friends and family. So convenient.
Stevie HI was extremely pleased that Martinsville had such a high-end storage facility. It is tractor trailer accessible with U-Haul on site, perfect for doing logistics for a small business. I'm very pleased and will be back if I ever need another storage unit.
Tyler H | Overall ExperienceGreat facility!
Roger G | Overall ExperienceEverything you needed there to get in and get around as far as carts and hand trucks, very helpful, and the service at the front desk was excellent
Carlton Y | Overall ExperienceBest ratings all around.
Eric E | Overall ExperienceThe storage facility was awesome, the uhaul truck was crap. It wasnt this facilitys fault at all about the truck. Tom Ross from Coos Bay Oregon and their facilities need serious help with customer service skills. I will never rent a uhaul truck again, but if i need a storage unit, this will be where I go.
Suzanne G | Overall ExperienceLove this facility. Even tho I rented the storage unit ,& didn't need it they were very friendly & helpful with the transition. I would highly recommend the Broad Street storage & Uhaul Facility. As I have did business with them before I will again. If I can't use their facility I won't use any. 10 stars
Rosalind F | Overall ExperienceOutstanding facility and professional, helpful staff. I highly recommend The Storage Center for anyone needing short or long-term storage.
Helenmary B | Overall Experience