Customer Reviews for Storage Depot Arlington

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Depot Arlington

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James S. on

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The lady at the counter that processed the rental was FANTASTIC!

demond D. on

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Mainly the drop off location at U-Haul Moving & Storage of Grand Prairie, 2455 Tarrant Rd, Grand Prairie, TX 75050. The manager/owner I think Steve was rude and disrespectful. Thanks from the person that lay down his life everyday for citizens by being a Cop. Thanks Steve

Lisa H. on

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April S. on

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Jeffery B. on

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BILL K. on

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NJO IMPROVEMENTS NECESSARY..... DORIS is the BEST! So professional. kind and courteous! I would NEVER rent from anyone else... All because of DORIS!!! Blessings, Bill K.

Tai T. on

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Service team was very friendly and helpful. Showed me exactly where my unit was and how to open and close the door. He also made sure I knew how to get in and out of the property

Phoebe R. on

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No issues. Staff was helpful when our lock wouldn't work with the unit.

Joseph Y. on

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veronica G. on

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Everything was fine and Mr. Philip was fantastic!

MATTHEW A. on

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Will never rent from uhaul again, my experience with your company was horrible and will let my family and friends know not to rent from y’all.

Jason H. on

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Upon arrival the staff was very friendly and polite. They went over everything with me in great detail. I was highly impressed with the initial interaction. However, when I returned the the truck my interaction with the staff was highly unpleasant to say the least. The gentleman was very aggressive in manner. Granted, I was 20 mins late with returning the vehicle due to traffic which I apologized for but he didn’t even acknowledge me when I spoke to him. He was very rude. I will not be returning to this location and do not recommend this location for business.

Josh W. on

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Loved the lady who helped me. So nice. Loved her energy.

Joseph G. on

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Very friendly, I arrived late and she was very nice and worked with me to get my things in storage

Jacqueline G. on

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The receptionist was the nicest person I’ve met. She made me feel welcomed.

MARIO C. on

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Staff very professional

Wartravia W. on

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Melody C. on

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Keri C. on

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Nothing. The staff was very friendly and professional.

Daria W. on

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Very helpful and friendly staff made it very easy

veronica L. on

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Everything was to my expectations. The service I received was exceptional

Sherry W. on

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jessica M. on

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U-Haul is always my go to. The only issue I had this time is with the gas. The pick up was so fast...I mean literally 5-6 minutes. I signed and was out. I honestly did not pay attention to the gas that was mentioned on paper. When I got in the truck it said 1/4 tank. Drove from Arlington to Watauga and did not put gas. When I turned the truck on(at my home) after the 45 minute the gauge said full. I knew that was wrong because when I pulled off of the property(U-Haul Arlington) it had only 1/4 tank. From my home to the gas station it was going down slowly but I never knew exactly how much was in the tank. I put $15 and then the drop off location was less than a mile away. When I got home and looked at the paper work I signed off on 3/16 of a tank. I really don’t think it had that much and maybe the previous renter did not mention it. When I dropped off the U-Haul the gauge says it’s almost full but I don’t know if that true due to it only saying I had a 1/4 of a tank when I turned it on. I am being as honest as I can because it’s not fair to the next renter that thinks it has almost a full tank and it might not and they get stuck on the side of the road. I also do not think that it’s fair that I am being charged a fee for being honest. The picture I took during drop off says it’s almost full but I know I only put $14 or $15 in the tank. I really do hope this issue gets resolved and I don’t have to pay more than what I am responsible for. I’ve always used the rental service and want to continue.

Donna T. on

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I wish I could remember your manager's name because I would be sure to call her out as not only friendly, but also professional and efficient. She's great! And I was pleasantly surprised at how well maintained the equipment and trucks are.

Phuong H. on

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Lorraine J. on

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The best

jenniffer D. on

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Chinade S. on

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Cara/Kara was awesome. Best customer service rep I've had in along time!

johnny K. on

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The lady was awesome treated me like family.

Mark G. on

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The Representative at the front desk was professional, personable and helpful. Great customer service.

mark G. on

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Give some free miles

Iria P. on

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The attendant , she was very nice and very profesional.

Melaine R. on

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The absolute worst customer service I’ve ever experienced at this location. I was on the phone getting info I needed regarding the rental and was told by the lady to “get off the phone or she would not help me.” Told her that I was speaking business concerning the rental, to give me just a moment please and was told “get off or get outside.” Then she threatened to call the police. I told her to go ahead and call since that appears to be the trend lately with African-Americans and the cameras running simply show me at a place of business attempting to conduct business. Nothing else. I am disgusted by this treatment and will never use U-Haul again.

Michael N. on

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Jasmine V. on

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ISAI S. on

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Cody B. on

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Guy who rented it to me was really cool

Bryttany G. on

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