Customer Reviews for Storage Depot Arlington
(U-Haul Neighborhood Dealer)

Rating:

3.0

Sucks that you can’t get to your stuff after 6pm or before 9am and NEVER on Sundays. If the office isn’t open you can’t get to your unit. That was VERY inconvenient

Rating:

2.0

Beware of the written notice requirements. I moved out before the end of the month but I was charged for another month because I didn't provide a 10 day notice. I've been using uhaul for years and never had to give a written notice. The storage facility sent me a 24 point email with the rules and didn't even include the need for a written notice. I found that to be tricky. You have to go back over the contract to find the additional requirements. I will not rent from another uhaul third party. Consistency is important to me.

Rating:

5.0

Good

Rating:

5.0

Excellent and professional

Rating:

5.0

The staff was so helpful, thank you!

Rating:

5.0

The gal that helped us was such pleasure to deal with!

Rating:

1.0

Listen to the customer. Ask the customer what they want, don’t just assume. I never told them that I wanted or needed the truck for two days.

Rating:

1.0

Came here before and it was great but this time, the Customer service was very rude when dropping off the vehicle back.

Rating:

5.0

Ms Bonnie was amazing in helping me. I want to thank her for being the best uhaul representative

Rating:

5.0

Excellent service! Even with an inoperative computer, I received speedy service with a beautiful smile and sense of humor. I am very pleased with my experience.

Rating:

5.0

The staff was amazing and so friendly at this location.

Rating:

5.0

Remain the same.

Rating:

5.0

Thanks for all your help getting me on the road!

Rating:

3.0

Even though I would recommend this location to a friend, I didn’t have a pleasant experience overall with my drop off in which I did call customer service to file a complaint and to open a dispute.

Rating:

5.0

No improvements needed. Smooth and easy procedure with a personable and pleasant professional.

Rating:

2.0

I reserved 1utility dolly, 1 appliance dolly, 1furniture dolly and a dozen furniture pads. When I got there only the utility dolly was available. I made this reservation a week in advance this was more than enough time for the location to contact me and let me know that they couldn't fulfill everything that I reserved. Communication goes a long way people, do better.

Rating:

5.0

Everything was good. Staff was very friendly and helpful.

Rating:

5.0

Easy pickup and drop off.

Rating:

5.0

Was very pleased with everything and everyone thank you so much

Rating:

5.0

Nothing everything went smooth

Rating:

5.0

The UHaul system should force customer or UHaul worker to always take pictures when checkin to avoid disputes, protect customer against accidents occurring between the checkout of the last client and the checkin of the new current client. The current process is inconsistent and confusing because I always dispute and take pictures to protect myself. When I came to the UHaul drop off site, the UHaul representative and UHaul help line representative cannot checkin because of a system error. I told the dropoff representative that I disputed most UHaul truck pictures because I wanted to take pictures when checkin to protect myself. So the dropoff representative called another help contact to get in my current UHaul contract file and removed all the pictures I took in order to do the checkin successfully. This is not the right way to do because all my checkin pictures are wiped out and if there are any disputes about truck damages, it only protect UHaul and not the customer. I would rate this UHaul application as unreliable causing delay in my checkout process which involves lots time if many persons involved. In conclusion, your company needs to hire better IT team. I would rank this UHaul application for this checkin & checkout process with 1 star out of 5.

Rating:

5.0

I am so grateful that the people who care about you and your family. They are so much helpful and knowledgeable about their services, efficiency and quality of business. Thank you! Sincerely, Willicestine Irby

Rating:

5.0

Storage Depot took good care of their customers. I still need to clean out my unit, however I’ve been sick and unable. I called and will take care of that on the 13th. As always they go out of their way to understanding. Again, awesome service!!

Rating:

5.0

Great service!

Rating:

3.0

Bonnie was nice and accommodating. Her digital clock on television said one time and her actual time stamp on my receipt was 4 minutes different making my check in time off the mark of 5pm and was charged accordingly.

Rating:

1.0

Customer service was terrible. She walked by me like I didn’t exist when I was next to the door because she was on a personal phone call. I drove the truck 4 miles round trip. I put $15 in gas in. She said it was full when I left and charged me an extra $20. I returned the truck with more gas than when I left. Will never rent from this place again.

Rating:

3.0

It was hot as hell, no AC..The customer should be notified before renting if something not working. I would have chosen a different truck.

Rating:

2.0

CUSTOMER SERVICE WAS TERRIBLE AND VERY RUDE

Rating:

3.0

Average staff at best. Facilities were fine. Staff was not so polite when my move out happened. Still got billed because they were "busy" and forgot to submit the move out order. Rates also increased multiple times over the year and now started to charge for insurance.

Rating:

5.0

Great service

Rating:

5.0

Great staff and location. I believe the rep who helped me was Vanessa. Would definitely recommend this location.

Rating:

5.0

Wonderful

Rating:

5.0

Staff was courteous and pleasant to work with. They were able to help me get my lock off after I lost my keys (after verifying my ID). They were quick to answer my calls and questions. My move in was also convenient and hassle free too.

Rating:

1.0

Staff at the location was very rude and therefore, will never be coming back again.

Rating:

1.0

The truck needed to be wiped down in the inside someone had wasted soda. The representative that assisted in the storage building was very rude. I won’t ever rent from that location due to her nasty attitude.

Rating:

3.0

A better check in method, when returning trucks.

Rating:

5.0

Overall the experience was good. The only issue I had w/the truck is the weather stripping sealing on the driver's side door kept falling off & would not stay on when I tried to reapply it. Other than that, the rental went as expected. I was able to do a mobile pick up w/assistance from customer service. I did have a bit of an issue trying to check the truck back in, but I think that was a connection issue w/my mobile phone. But the truck was clean & comfortable, & suffered no mechanical issues.

Rating:

5.0

Very friendly staff! Extremely helpful!

Rating:

5.0

make sure the engine has no visible leaks and the engine isn't missing parts. the door ALARM was tampered with and sounded every time I put vehicle in gear to drive. Truck number is TT3301

Rating:

2.0

The location's lot was tiny, and parking was scarce. The overall issue came with the app. It kept timing out, wouldn't allow me to upload the required documents, nor give me all the options after processing the first part of the pickup. I chose to chat with customer service, only to receive a call asking for an alternate contact. If that's the option preferred, list that one! So frustrating! Fix the app, please!!!

Rating:

5.0

Clerks were friendly. Knowledgeable and professional

Rating:

5.0

It was a good experience. She was helpful and professional!

Rating:

5.0

Very happy

Rating:

4.0

Been here for years! Thank you!

Rating:

5.0

This was the easiest and fastest location. They worked with me and helped me out in all ways… if I ever had to get this rentals from this location I’d do it again. This is a real review

Rating:

5.0

Absolutely great service

Rating:

5.0

Bonnie was very helpful in doing the rental.

Rating:

5.0

Great service, thank you

Rating:

5.0

Great service

Rating:

5.0

Great customer service she was so nice and kind and took time out to assist us thank u so much. 👍

Rating:

2.0

Don't let the customer get there to pick up his truck or whatever before you make sure that he is qualified for what he came for, because 2 times #1 was tied and a friend dropped me off I stayed like 2h #2 was I really rude and racist manager he goes like you lie to me at the time I'm trying to explain to him but his stupid mind refuses to accept me because I'm looks different?? It heart when someone call treate you like nothing, and he didn't alow to me to have a truck and it was heavy rain I waited my Uber driver shaking you even

Rating:

5.0

Did the job, just wish they didn’t keep raising the price . Over 2 years the price went from $65 to $105, thats a bit ridiculous.

Rating:

5.0

I had to move out because of a financial change. I really enjoyed my stay. If things change I could be back. Thank you

Rating:

5.0

Will definitely be back to this facility if needed again Thanks to the manager she was very helpful

Rating:

1.0

The woman working at this pick up location was incredibly rude and condescending. She clearly did not want to help any customers. There was trash scattered throughout the vehicle at pickup as well.

Rating:

1.0

Charged me a extra 152 for being 7 , SEVEN MINUTES late and also charged me for gas and a cleaning fee when I made sure to put gas and was more than enough than when I picked it up. Truck was not dirty at all ! A RIP OFF DO NOT RECOMMEND!

Rating:

5.0

Overall great experience just pricing was a little expensive for me compared to other storage rentals for the same size to that I had.

Rating:

5.0

The manager at this facility is an exemplary employee. She is kind, efficient, friendly, knowledgeable and ready to assist you. I would highly recommend this storage facility. Clean, safe and secure!

Rating:

5.0

I was having online check in issues, but Bonnie was a big help and got me on the road!

Rating:

5.0

Everything was great. Trey was very helpful. Only 1 item I would recommend is a steering wheel cover. The original material is wearing off and it sweats onto your hands while driving. Kind of groce.

Rating:

5.0

After hours dropoff is a pain. If no internet you cannot complete closure of the contract for the truck return. Suggestion: Use key fobs with embedded RFID chips. Drop the keys in a drop slot, RFID reader associates the return with the contract and closes the transaction.

Rating:

5.0

Good job!

Rating:

5.0

This place was awesome!! I registered online and was easy to do.

Rating:

5.0

Good service and convenient location

Rating:

2.0

The customer service waiting time over the phone was horrible. The waiting time to retrieve the key from the lockbox was very long and not user friendly. I will never rent another vehicle using the app option. Really bad experience

Rating:

5.0

No complaints

Rating:

3.0

The lady filling in for Bonnie was friendly, but the truck was not in good condition. The entrance and exit makes it difficult to get in and out as the space is tight.

Rating:

1.0

She was very rude when we asked her to step outside with the check list to verify the mileage and gas, she kept saying this was her stuff and company (self own)example my truck…. I’ll give her a 0 because she was very rude no customer service ethic at all

Rating:

5.0

I moved my stuffs out of the facility on the 12/28/2021 and I was happy with the services and experience of the staffs , I will definitely recommend this storage to family and friends.

Rating:

5.0

Everyone is so nice and helpful…across the board. Bonnie was patient, helpful, knowledgeable and professional!

Rating:

5.0

Bonnie was a delight to work with. She was both professional and personal. Would definitely use this location again!

Rating:

5.0

Unable to finish the move out process with staff. She left the office knowing we were moving and would need her to check us out once finished. Called so she could return to office but no response from her and the main office said they could only leave a message for her.

Rating:

5.0

The treatment I received from Bonnie Smith was incredibly amazing. She went above and beyond that extra mile to make sure I had the utmost excellent customer service. Extremely pleased and blessed to have come across this location.

Rating:

3.0

The vehicle seems old and not as good as other uhaul locations that I came before

Rating:

1.0

Never using U-hail again. Was uploaded to pick up at 7am, didn’t receive til 9:15. Messed up our whole moving day.

Rating:

5.0

Helpful staff. Easy pick-up and return of the vehicle.

Rating:

5.0

Extremely helpful and great attitude. Love this place!

Rating:

5.0

Great experience, thanks.

Rating:

5.0

Top notch customer service and friendly environment.

Rating:

2.0

So much duplication of information required since the location was not a corporate location.”Bonnie, the manager was difficult at best to communicate with. She was also condescending in her tone and expiation of a simple per mile cost.

Rating:

3.0

Front desk lady was very rude and didn’t have a mask on

Rating:

3.0

1. Ensure that the cab of the truck is wiped down. 2. The fuel light was on 3. Requested dolly was not in the truck 4. Padlock needs to be replaced 5. Location is too small and unsafe for pick up and drop off

Rating:

5.0

Excellent service

Rating:

5.0

I had no problems with this facility. However, it seemed that there were more men there using the facility as a place of work. Also looking like they were moving stolen stuff. That I did not like. they never bother me. Also the rent kept raising which I understand that once you are there they know you don't want to move your stuff. However, I asked for a larger unit 5x10 and it was $140, I found a brand new one for $63 plus they have a dolly. No one working out of a unit

Rating:

5.0

The service was great at this particular Uhaul facility.

Rating:

5.0

None

Rating:

1.0

Uhaul told me I could use their 1 month free with one way truck rental offer at this location. That was not true according to staff at this location. That was a waste of time and effort.

Rating:

5.0

Service team was very friendly and helpful. Showed me exactly where my unit was and how to open and close the door. He also made sure I knew how to get in and out of the property

Rating:

5.0

No issues. Staff was helpful when our lock wouldn't work with the unit.

Rating:

5.0

Very friendly, I arrived late and she was very nice and worked with me to get my things in storage

Rating:

5.0

The receptionist was the nicest person I’ve met. She made me feel welcomed.

Rating:

5.0

Staff very professional

Rating:

5.0

A, very nice and clean facility friendly staff

Rating:

3.0

Everything was ok just found something cheaper and closer to my house

Rating:

5.0

Due to a change of plans for my relocate I did not utilize this facility however they were very accommodating in getting my reservation canceled.

Rating:

3.0

I didn’t need the storage because I thought it came with a trolly

Rating:

3.0

Cancelled the reservation with John by phone on 9-30-16.

Rating:

4.0

The storage was very spacious and the man in the lobby was nice and helpful.

Rating:

3.0

Very clean and qiuet. The staff was veey friendly.