Customer Reviews for Storage Depot
(U-Haul Neighborhood Dealer)

Rating:

5.0

The lady was super sweet and friendly. My hubby and I felt valued and appreciated. We certainly appreciated her help and Friendliness.

Rating:

3.0

The truck was cleaned and smelled great but it drove crazy!!! At one point it started jerking the wheel from underneath me.

Rating:

3.0

Nothing nice people…

Rating:

3.0

The van was filthy and smelled like cigarettes. It had ashes and food on the door and floor. I had to clean it and spray odor eliminator to tolerate being in it. The staff was super nice, the equipment not so much.

Rating:

2.0

N/A

Rating:

5.0

The workers were the best

Rating:

5.0

Very professional and accommodating I will return

Rating:

5.0

Clerk was friendly and lively. Greeted me with a smile. Will rent from this location again.

Rating:

3.0

I didn’t like all the excessive text messages and phone calls saying I’m overdue to return uhaul asap when I only rented it for 3 hours and returned it the same day and 2 days later yr blowing up my phone saying to return yr rental when it was parked outside where I got it from and keys was in the drop box so next time check your equipment in before you start harrassing your customers thank you

Rating:

4.0

Your employee working up front made the moving experience Great. I think she should get a raise. Thanks again.

Rating:

5.0

Initial scheduled facility wouldnt take the truck bc they were only allowed 2 trucks onsite at a time. Go figure. So i had to reschedule a different dropoff farther away. Used a little gas and believe they charged me for the +/-gallon i used to get to the next location. SMH

Rating:

5.0

Fix the app. App would crash when I had to get information from another screen. Crashed when trying to return U-Haul and couldn’t get back to take pictures.

Rating:

5.0

Customer Service at this location was great and the truck I rented was very accommodating.

Rating:

1.0

Stop giving customers the run around. Stop over charging for things & not sending receipts!!

Rating:

5.0

I had to scrub the windshield and it could use wiper blades

Rating:

3.0

Service the locks on the key boxes

Rating:

5.0

smooth registration & return. Friendly agent

Rating:

1.0

Van was filthy. Sticky steering wheel, cupholders & surfaces. Visible dirt/mud on floorboards & cargo floor liner. Used soda bottles & food wrappers. Driver seat back adjuster broken off. Had to sit upright for 3 days. Van reeked! No time to return or swap. Office open but Rental agent MIA. Called 911 fearing foul play. Agent finally surfaced making me 30 mins late to my destination.

Rating:

1.0

I was told that i didn’t return the equipment but I did

Rating:

5.0

Nothing and the lady at the fairburn rd location right by title max was AMAZING! LOVE HER!!!

Rating:

2.0

The original truck wouldn’t start and all I was offered was a cancellation. I then upgraded to a 20’ truck that was dirty and the cab had an odor not up to U Haul standards.

Rating:

3.0

Make sure all trucks are up to date on maintenance! We drove around on brakes that weren’t and had to hear the warning light all day!

Rating:

4.0

Make sure the numbers are on the truck. One truck without numbers and it ended up being the one that was reserved for me. It took a little longer to find because it was not able to be identified quickly.

Rating:

5.0

Everything was great! Keep up the good work. The lady at the front desk was very helpful and friendly.

Rating:

5.0

Keep trucks available because I will be back next week to finish moving.lol

Rating:

4.0

Lower prices

Rating:

5.0

The workers was very friendly and help.

Rating:

3.0

You open at 9:30 no 9:00. You need to clarify your hours with Customer Service. I was scheduled to pick up th U-Haul at 9:00. Took Uber from my house to your office & you were closed. Had to wait outside in the cold until you arrived at 9:30.. When I alerted clerk about this she said “Customer Svc must have gotten it wrong”. Storage Depot needs to correct this!

Rating:

5.0

Will be back for my actual move!

Rating:

4.0

Those trucks needs to be replaced. They are so unsafe to be on the ro

Rating:

3.0

The lights on the trailer didn’t work you need to do inspections

Rating:

5.0

Whoever,checked me out hire more people like her,and every one will have the same great experience I had.

Rating:

2.0

Provide better maintenance on equipment (trucks/vans). 2 of the 3 rentals Ive done at location (52050} have been less than satisfactory. On 2 occasions the truck had to be jumped started before i could even leave the parking lot. We were successful 1 of the 2 times. Today the contract had erroneous info (mileage and gas level) and on all 3 times the trucks were very dirty inside. Todays truck was filthy. There was something sticky spilled on the console and floor and there was all kinds of debries on the floor in the friver's cabin and the drivers seat was covered with dog hair. I spoke with rhe rep when i went in to correct the contract and told her of the condition of the vehicle. I jokingly told her "well at least it started". She blamed the state of the vehicles on the customers. The engine light stayed on the whole time i drove it and it felt like the truck was having some transmission problems. I returned to truck on the gas mark that is on my contract, i even took a pic, and they still charged me $5.40 for 1 gallon. I dont think i will rent from this location again.

Rating:

3.0

I took the trailer and dropped it off on Monday 8/16/2021. The girl working did not give me receipt saying it was going to be e-mailed to me. Never got it. On Wednesday 8/18/2021, I got an e-mail form U-Haul saying they were charging my credit card $89.88 for 3 extra days! I am still trying to get my refund. HELP PLEASE!!!!!!

Rating:

1.0

This was the worst experience I have ever had with Uhaul. The lady I worked with at the pick up was the most incompetent's individual I have ever dealt with. Would never come back to this store.

Rating:

1.0

There were ants in the truck. The agent sprayed it but I had no choice to use it because there were no other trucks available. Once I drove the truck there were MULTIPLE issues: was bitten by ants, the oil/ service light came on, the alignment was horribly off so I had to oversteer to the left to go straight and the brakes needed replacing. This was the absolute WORST experience I've ever had with U-Haul. To make matters worse, I called to speak to customer service because I didn't feel safe driving. NO one returned my call AND I was charged the full fee for an unsafe vehicle. I will probably go with another company next time I need moving services unless this is corrected.

Rating:

1.0

I reserved the truck at another location. A representative contacted me two days prior to pickup and advised there was not a truck available at the location I requested. I selected the location since it was close to my home and I could pick it up when the location was open. The representative was rude and unconcerned about the inconvenience it created for me. No customer service skills. When I arrived in Douglasville to pick up the truck via 24/7 on my phone, the app "could not recognize my location" . I followed the directions on the app without success. I called customer service. I waited approximately an hour and no one ever answered my call. I was finally able to gain access via someone else's cell phone. Had I been able to pick up the truck where I originally selected, there would have been a live person there to assist me.

Rating:

1.0

When I arrived at the location the assistant manager Courtney said the vehicle I reserved was no longer available. So I drove around for a couple hours going to different locations and online trying to find the proper rental for my needs. Only to end up driving back to the same location I first reserved with. The vehicle smelled and wasn’t properly cleaned. Overall it wasn’t a pleasant experience at all.

Rating:

5.0

The 2 ladies at the desk were super helpful and very attentive to my needs. Moving alone is so stressful, but they were very patient and I will be glad to recommend this location to everyone. Thank you so much for your help with my move!

Rating:

3.0

Truck was not at the reserved location, so I had to travel further from my new home. Then, the interior and exterior were filthy. Finally, the truck needs alignment badly, shaking at 50 mph plus, all the time I had it.

Rating:

5.0

Very nice place, good customer service.

Rating:

5.0

The service was great and there were no problems picking up the trailer.

Rating:

2.0

Clean the truck. Don't rent it completely on empty. Don't give me an invoice for $76 and then bill me $101.

Rating:

5.0

Excellent services.

Rating:

5.0

Truck was NOT cleaned at all upon pickup. Had no choice but to take vehicle because of time crunch.

Rating:

2.0

I need to keep my few FRIENDS. I'd suggest another office. Too many problems at this location. So much needs to be done I can't get it in this little box

Rating:

2.0

No comment.

Rating:

2.0

It is impossible to get anyone at this location to answer the phone or return calls. It is also hard to find due to no road signage.

Rating:

1.0

You people ran my bank card 3 times back to back 1 week after I payed for the service. You took $197 and it was NOT authorized. I paid $64 for a 4 hour move. WHY are you still charging me? You don't know what someone may be going through. This is theft and fraud at it's finest. I hate you *******.

Rating:

5.0

I don't know because everything went very well for me. I was able to get what I needed the same day.

Rating:

5.0

Great customer service

Rating:

5.0

Staff was awesome and the truck was clean and good condition. Thank you

Rating:

5.0

Excellent services.

Rating:

5.0

Love the atmosphere and the people who helped me , Madison M, & her boss we more than helpful, definitely would come back !

Rating:

1.0

Still waiting for a supervisor to contact me back about money that was stolen and unauthorized off my debit card from an employee at this location.

Rating:

1.0

To know how much gas are in each truck instead of trying to over charge people for something they are not responsible for!! Will take my money elsewhere next time

Rating:

5.0

Excellent

Rating:

1.0

Would not rent again