Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)

15 reviews

120 S Alexander Dr   Baytown, TX 77520

(281) 424-3097

Hours

  • Mon–Sat
    9 am–5:30 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(281) 424-3097

120 S Alexander Dr
Baytown, TX 77520

Services at this Location:

Hours

  • Mon–Sat
    9 am–5:30 pm
  • Sunday
    Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Had to change locations as truck not available at first location. Went to pick up truck and I stead of the $39.99 it went to $79.99. Took 40 minutes to pick up the truck as the employee did not know how to set it up and had not rented a truck before. I got on the phone with U-Haul and walked her through it with the service rep on the phone. Did not dispute charges at the time as I was now almost an hour late and the employee did know why rate changed or what to do about it. The person she called would not return her phone call for what she said would be 45 min to an hour. I would not rent from this location again. I would also like my agreed to rate… Olivia was the employee and did her best. She had been employed there for only one week and was not trained on how to rent Uhauls.

John S. 
Rating:
5.0

Great Customer Service!

Alex F. 
Rating:
2.0

Not refund for gas that was 1/4 gas first pick up truck so I put full gas trip til finish drop off u-haul it 1/2 gas should have some money back I not pleasure that not refund where have left gas it lot money to pay gas should have if left gas refund money little

Sammy G. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

Philip Y. 
Rating:
5.0

Customer did not leave a comment.

Matthew O. 
Rating:
2.0

Customer did not leave a comment.

TOBY S. 
Rating:
1.0

The employees at this location needs to be trained on how to use the system.

E.J R. 
Rating:
5.0

The customer service rep was very professional, courteous, and went out of her way to help with multiple online rental problems.

robert A. 
Rating:
5.0

The ladies were nice and helpful easy process.

Robert S. 
Rating:
1.0

They gave me the wrong drop off location they charge me more mileage and the person said they will give me a refund for the mileage I never used but no everything was a lie

Anabel R. 
Rating:
5.0

nothing.. it was good, fast and helpful.

ANGEL D. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC R. 
Rating:
5.0

Matt was very helpful finding my wallet

robert A. 
Rating:
3.0

Customer did not leave a comment.

Tuan G. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

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