Customer Reviews for Storage One on 4th
(U-Haul Neighborhood Dealer)

196 reviews

4815 NE 4th St   Renton, WA 98059

(425) 271-7404

Location Hours

  • Mon-Sun: 10 am - 5:30 pm
Special Operating Hours
  • 7/4/2021: Closed

Services at this Location:

Contact Us

(425) 271-7404

4815 NE 4th St
Renton, WA 98059

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 5:30 pm
Special Operating Hours
  • 7/4/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff was very helpful and personable

HOWARD S. 
Rating:
2.0

I tried using your online pickup option. And completely unexpectedly the process asked for a 2nd person for verification purposes. It was weekend, so my two contacts that I provided did not pick up their phones. I had to drive to them to let them know that U-haul will be calling them. Also, the location where I picked up the truck stated that I have to return the truck by 4 pm, although the contract I got from U-haul stated 6 pm. Very inconvenient.

MAKSUD I. 
Rating:
5.0

Nothing. New employee who was unfamiliar with rental process but handled it so well with help of the manager. Good help and a kind employee. All well.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD PAUL M. 
Rating:
5.0

The truck was dirty, full of mud.

RODOLFO J. 
Rating:
5.0

Price was way to high

Sarde J. 
Rating:
5.0

Customer did not leave a comment.

ERWIN LAGMAY F. 
Rating:
5.0

Customer did not leave a comment.

Billy C. 
Rating:
5.0

This was one of the easiest rentals i've had, truck was ready when I got there all paperwork was done and drop of was super easy!

RONEIDA G. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

There was a problem with the first truck I received - it was an older model, but seemed to run well. By the time I had gotten home with it (only 8 miles away), there was a fuel issue that a motorist had followed me to my house and told me that it was leaking fuel big time! I noticed that after I had filled the tank with fuel, that it was already down 1/8 of a tank, and the smell of fuel was strong, along with blotches of fuel up the hill. I called the rental facility, and they were very apologetic (apparently, they have had some issues with cut lines and fuel thefts), and Brittany swapped out my vehicle with another one that was newer and even cleaner than the first one! I do not blame her for the problem, and I commend her for quickly setting up my replacement vehicle!

TIMOTHY JOSEPH M. 
Rating:
4.0

Customer did not leave a comment.

Wesley W. 
Rating:
4.0

Erikka was incredible and very helpful. She is an excellent staff member!!!

Linda W. 
Rating:
5.0

Wonderful service. Much better than the location we used to use.

William G. 
Rating:
5.0

Customer did not leave a comment.

SANTIAGO G. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Friendly helpful associate.

Lawrence S. 
Rating:
1.0

Include the correct starting odometer reading.

Aditya B. 
Rating:
5.0

My experience was perfect. The gentleman who assisted me at the time was awesome, super helpful, fantastic.

David S. 
Rating:
5.0

Jeremiah is the man. This place absolutely rocks because of that. Quick , Professional & courteous.

Eduard S. 
Rating:
5.0

Customer did not leave a comment.

Charity H. 
Rating:
5.0

Customer did not leave a comment.

Jordan H. 
Rating:
5.0

Customer did not leave a comment.

Christina W. 
Rating:
3.0

No one explained that I needed to refill gas, so good thing I checked. Also, the online checkin process was ridiculously long.

Stefan H. 
Rating:
4.0

Hard to find the first time there but location was good for me. Disadvantage is that it is a one person joint office so there is not always someone onsite. More than once the door has been locked and you have to call. Good service otherwise.

Pam B. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

The truck i got had no shocks the ride was bad

Kevin B. 
Rating:
4.0

Vehicle needs washed and interior detailing

Wesley W. 
Rating:
5.0

Thanks, love that it's so close to where I live. 1st time I have ever used one of the pickups. Only hiccup was as I was pulling out and driving to my next destination the low tire pressure light came on. Apparently was something stuck in the tire, so I filled up the tire and it seemed to hold even with item stuck in the tread. So I went ahead and used the truck. Worked very well. I will be using you guys again most likely. Thanks so much. Process was very easy.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Rebecca V. 
Rating:
2.0

Rent a truck to move a small boat. I specifically told the rep that i do not need insurance on it. when I got my receipt, there was a fee for insurance. I was never asked for it and did not want it. Now to get that fee remove, I have to spend at least an hour to have it remove. Not very professional like other uhaul location.

QUANG HUY T. 
Rating:
5.0

I was charged for CDW which I didn't want. The app keep closing before I was done. The app said I would pick up the keys in a box. Not. I had to go in the store which I was lucky was open and the office guy had to do everything I did on the app over again

Phi R. 
Rating:
5.0

Customer did not leave a comment.

Charlene G. 
Rating:
5.0

Customer did not leave a comment.

GLENN CHRISTOPHE A. 
Rating:
5.0

Customer did not leave a comment.

ANITA MARIE H. 
Rating:
5.0

Customer did not leave a comment.

Sally P. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Joan F. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

We are happy to have you in the neighborhood worked out fine.

Bill S. 
Rating:
5.0

Customer did not leave a comment.

Wayne F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Nancy B. 
Rating:
5.0

Customer did not leave a comment.

james F. 
Rating:
2.0

The truck was very “squirrelly” and didn't drive well. The mirrors didn't stay put. The location changed the originally gas amount; overall the worst U-Haul experience we have ever had.

Melissa D. 
Rating:
5.0

thank you!

Layne S. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
2.0

The staff are not knowledgable enough. It took me nearly a half hour to get my truck because they couldn't get the program to work with my reservation. Really unacceptable experience.

Christopher H. 
Rating:
5.0

The van I rented was really nice. It fit everything.

Tamora S. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Very friendly and professional staff member. Clean and organized office, and vehicle. I'll rent from this location again. Thanks.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Sung K. 
Rating:
5.0

Customer did not leave a comment.

Bernard B. 
Rating:
5.0

Customer did not leave a comment.

peter N. 
Rating:
5.0

My experience was very good. Carmen was very helpful in getting me going in the unit I rented

John M. 
Rating:
5.0

Customer did not leave a comment.

Esteban A. 
Rating:
5.0

Excellent customer service

Tracey C. 
Rating:
5.0

Customer did not leave a comment.

Phong D. 
Rating:
5.0

The truck was actually very clean, but the front end could use an alignment - the steering needed a lot of correction while driving. Mind you, it did have 98,000 miles on it, and other than the steering issue, the truck was rattle free, and clean, it was just a steering problem. Carmen, who helped us that Storage One, was really nice and courteous in the process, and I couldn't have asked for a better person to handle the details on the rental!

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

Adam P. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
5.0

The young man at the counter was fantastic; attentive, personable, friendly, and customer service oriented. 5 stars to him!

TRINA B. 
Rating:
5.0

Customer did not leave a comment.

Dean D. 
Rating:
5.0

Customer did not leave a comment.

Yongen G. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Eric O. 
Rating:
4.0

Storage One.. Great job maintaining those box trucks. Only. 1 suggestion: The window Crank needs to be greased And or lubricated. For ease of operation.. Thank you..JW.US.LC.

Jameswill D. 
Rating:
5.0

Ebony did a great job

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Matt F. 
Rating:
5.0

Customer did not leave a comment.

Renee D. 
Rating:
5.0

Customer did not leave a comment.

Joseph Lee G. 
Rating:
5.0

Not many vehicles but was able to get in and out easily.

Van V. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

We were treated like stars by both Carmen and Ebony. I am so glad we selected the Storage One location! The van was clean and easy to drive. I'd advise you to add a very bright “ make sure door is fully open and secure” sign as we had problems with the door unsecuring itself and closing whilst we were loading. I advised Ebony to have the latch checked to keep others safe. All in this was a great experience made better by the great staff at Storage One, and I would not hesitate to recommend this location to others.

Dana B. 
Rating:
5.0

Customer did not leave a comment.

Sinah T. 
Rating:
5.0

Excellent service and personnel.Very pleasant experience.

Dewey B. 
Rating:
5.0

Customer did not leave a comment.

Eileen M. 
Rating:
5.0

Customer did not leave a comment.

Adam P. 
Rating:
5.0

N/A

Justin M. 
Rating:
5.0

Carmen is truly fantastic!.. I love coming to this site for either my storage needs or rental needs. Carmen is efficient and always has a smile on her face.

Michelle B. 
Rating:
5.0

Thanks to Ebony for making this a seem less move out/move in experience.

Tiffany C. 
Rating:
5.0

Excellent service and pleasant reception.

khalil R. 
Rating:
5.0

Customer did not leave a comment.

Greg D. 
Rating:
2.0

The pricing is very confusing with piles of hidden charges. I ended up paying more than double of what I expected to pay. I think that I should've been told a flat upfront fee, then possibly extra charges for millage.

Kevin M. 
Rating:
5.0

Absolutely the best truck rental experience I have ever had! This includes other U-Haul rentals as well. The customer experience at Storage One on 4th is outstanding! Will use again.

David C. 
Rating:
5.0

Customer did not leave a comment.

Arthur J. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Greg D. 
Rating:
5.0

Customer did not leave a comment.

Ilia S. 
Rating:
5.0

Customer did not leave a comment.

SHUXIN C. 
Rating:
2.0

Ensure the reservation is valid at the site you send the customer. Also, inform the customer of all charges to be incurred. I was not told to refill the vehicle to the same level as when it was picked up. I assumed this was covered by the mileage fee since it is so high. I will look elsewhere next time I need to rent a truck.

GENE W. 
Rating:
5.0

I believe everything was great from this dealer. Great Manager and assistant Manager, easy pick up and return . I wish every location was this great. Thank You for being there keep up the great work. Thanks again

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Denise F. 
Rating:
5.0

Customer did not leave a comment.

Jamie O. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Great service:)

BRALLAN B. 
Rating:
5.0

Customer did not leave a comment.

Ramprasad R. 
No reviews have been submitted for this location.

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