Customer did not leave a comment.Gabriel G.
Customer Reviews for Storage Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Diana was friendly, professional and efficient when I picked up the truck. Blanca was also very helpful, when I returned the truck. They both made renting the truck a pleasure!ROBERT D.
Customer did not leave a comment.Arturo H.
The truck was clean but it was in need of a lot of work. The truck rattled and was extremely load on the road. The outside air would come in through the door seals making a lot of noise inside. The truck was really beat up on the inside and missing something on the roof console and had broken air vents.Michael C.
Everything was great thank you for your service!!!Ruby V.
Customer did not leave a comment.CHRISTOPHER W.
Customer did not leave a comment.Robert P.
Very polite and love the office you will see us againMarcia Z.
Customer did not leave a comment.Cynthia V.
Great customer service MS.Reyes was very friendly and explained with detail everything awesomeSylvia G.
They were very nice and I appreciate the fact that they had a rental available that I needed and the friendliness they showed was amazing. They are number one in the Rio Grande Valley. Thank you all for helping me.Alberto F.
Terrible service!!! More than a month ago, I rented a 26 ft. Truck to use it on August 14 to move to another city. I called the day before to confirm that the truck was ready to pick it up the next day and the answer was "yes". I got at the assigned location at 9:00 a.m. as stipulated. To find out that the truck was also rented to someone else. I had to drive more than 70 miles to pick up a 20 ft. More expensive than the one I originally rented and that wasn't big enough to move all my furniture. I tried to contact several locations and noone was able to help me....neither tried to subside or compensate me for all the inconveniences. I will have to go back to get the rest of the furniture and pay again for a service I had already paid. Clarification the problem wasn't the location, in fact the lady there was very helpful. The problem is the company and the lack of communication and professionalism they have. The low rating is for the company, no the location.Irma P.
Agent is friendly n helpfulHilda H.
Customer did not leave a comment.Jorge Q.
Customer did not leave a comment.EVA G.
Easy to do. Great service.Frank C.
Customer did not leave a comment.Norma F.
Customer did not leave a comment.gilberto L.
Customer did not leave a comment.Nestor R.
Customer did not leave a comment.Devon S.
Nothing everything was awesomeAlberto S.
Clean the trash in the front area!rosie R.
Received truck with only 1/4 track of gas.aaron P.
Ms. Reyes was very helpful in my rental expereince. Professional in her knowledge of the equipment and offered advice on the extras like the furniture dolly i had forgotten.Ben G.
Nice helpful employee.Vicki P.
Customer did not leave a comment.Sherrill L.
Customer did not leave a comment.ramiro R.
Customer did not leave a comment.Joseph G.
Customer did not leave a comment.Michael G.
We had to find and hook up our own trailers. The lights on one of the trailers did not work. We were told that we shouldn't worry about it, that if we got pulled over just to tell them it's a U-Haul trailer, it should be fine. I called the roadside assistance number and never could reach anyone, I used the U/Haul.com/help sight and still never got a response. I had to get a hotel room for the night so hopefully we could get the trailer lights working. When I took the fully loaded trailer back to have someone fix it, I was told by Daniella (several times) that they shouldn't have leased me the trailer to begin with. It took over an hour to get someone to look at the trailer. The trailer still never got fixed! This location is a total joke. I feal sorry for the next person that has to rent/lease from the location in Raymondville, Texas!CATHRYN N.
Customer did not leave a comment.Ruben V.
My customer service assistant was Great! She was very knowledgeable and helpful!Glen R.
Drop Box should be visibleMariana G.
An employee of Las Cruces, New Mexico told me that â€œif I wasn't satisfied, with the rental rate that I always can go to budget rentalâ€. I have a history of renting U-Hauls in New Mexico and have started now renting in Tx. The New Mexico worker was rude whereas in Raymondville Tx. I was treated friendly and in Hobbs,New Mexico as well.RUBEN H.
Customer did not leave a comment.Charles V.
Customer did not leave a comment.Mercedes M.
Diana was wonderful, pleasant, and eager to please and make this rental go well. Outside help was great to help me in my trailer hookup to my truck. This place rocks! #1 in my book!!! Chris WChristopher W.
Everything was excellent. Great service!!Frank G.
I was never given any information about where to drop off the key or even how much gas I needed to put in itMichael J.
Customer did not leave a comment.Adan S.
Customer did not leave a comment.Ben B.
GREAT EXPERIENCELuis C.
Customer did not leave a comment.Randy J.
Buy more 10' trucks.Charles V.
Customer did not leave a comment.Anazatazia-Alici S.
Thank you so much for the help my family received. Bonnie and Diane were my life savers. Literally life savers. Kind Caring. And going out of their way when even the storage being closed and they went opened to help me. No improvement needed. They are the bestRosemarie G.
Keep doing what you're doing.William M.
Everything was great staff was very helpful!!!!Krystal O.
Customer did not leave a comment.Charles V.
Diana was very nice and accommodating to me. 5 star rating for her.Christopher W.
Customer did not leave a comment.maria D.
I'm very happy with the service... I am a musician and sometimes I need a trailer so it is affordable for me just to rent one... Never had any problems with the trailers.... I am happy that there is one down the street from my house!!!Michael J.
Thank youRosalinda M.
Customer did not leave a comment.Leonel S.
Customer did not leave a comment.Johnny G.
Very reasonably priced & very convenientRumaldo A.
Customer did not leave a comment.adaberto M.
Can't think of any. Overall satisfied. Thanks U-Haul. A.C.armondo C.
Customer did not leave a comment.Andres C.
Diana and staff were all very helpful a d went out of their way to get anything and everything we needed. We very much enjoyed working with the entire office staff. Thanks so much!!Don H.
Customer did not leave a comment.Steve D.
Customer did not leave a comment.jose T.
Nothing the service was very helpful.Ramiro C.
Customer did not leave a comment.ron T.
Estuvo genial voy a seguir con ellos y se me hizo a buen precioangelica P.
Customer did not leave a comment.Lawrence W.
Customer did not leave a comment.daloris C.
Customer did not leave a comment.Matthew N.
Customer did not leave a comment.Jose C.
Customer did not leave a comment.maria R.
Everything was great! Very friendly and professional.Jeanette A.
Customer did not leave a comment.Richard F.
Customer did not leave a comment.Randolph W.
Customer did not leave a comment.ANDREA S.
Customer did not leave a comment.Jaime G.
Had no help with hooking trailer up to truck. Trailer tongue was heavy and setting on the ground. Should have been on a jack. Had to pick it up by myself to place it on the ball.Bill D.
Nothing everything was perfect. Mrs Reyes was awesome best agent i have dealt with. Thank you guys for all your helpJordan M.
Customer did not leave a comment.DAVE F.
Personnel were very courteous and professional. We were very satisfied.Raymond B.
Customer did not leave a comment.Mario G.
Customer did not leave a comment.ROBERT P.
Customer did not leave a comment.art G.
Customer did not leave a comment.Crystal D.
Very nice and easy to work with.Jeffrey H.
Agent said could no access my order via computer until it was sent the day before I picked up. I just want to confirm moving help.Tom S.
Customer did not leave a comment.Robert W.
Price was for 29.99.from raymondville to Alamo. I somehow thought price of 109.00 total was way too high for a rental of 4 hours and drop off in anther town. It other than that evrything was ok.Elma A.
Customer did not leave a comment.Norma G.
Customer did not leave a comment.carlos M.
The receptionist lady was nice but, not knowledgeable. She had to ask her boss questions upon which the boss lady was extremely rude and not personable!JASON Y.
Customer did not leave a comment.JERRY B.
Customer did not leave a comment.Steve T.
Diana is the best. Always ready with the paperwork and has an answer for any questions a person might have. Diana Reyes is a great people person.Teresa W.
Very friendly and helpful serviceMERCEDES F.
Customer did not leave a comment.Gene G.
So nice. Even came to the office on a Monday after New Years when rest of the office was closed.JOANNE T.
Customer did not leave a comment.Carlos G.
The Raymondville staff was extremely helpful. However, I was called by a Corpus Christi staff that was not helpful at all. I had to specifically verify all of the information that was going to transpire. I was picking up a trailer in Raymondville Texas and dropping it off in Waco, Texas. I had to ask how much that would be per day, he told me $30.00 a day. I then asked for a confirmation number and he stated that I wouldn't need that, I insisted on getting a confirmation number and finally got it. When I went to pay for my rental, I was definitely shocked again to find out that the Corpus Christi staff had given me the wrong information on pricing. I would recommend proper training for all office's so that clients are not hit with mid information.Teresa W.
The lady gave me a damn broom to sweep up small dust practical. Have a video on FB if yall will like it honestly I'm never using yall again after that bs first time someone did that.Sahdia B.