Customer Reviews for Storage Plus West
(U-Haul Neighborhood Dealer)

140 reviews

3211 Modaus Rd SW   Decatur, AL 35603

(256) 353-3865

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 353-3865

3211 Modaus Rd SW
Decatur, AL 35603

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Robby M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDY S.  |  Overall Experience 
Rating:
5.0

Great place, ran by good people. Would loved to have stayed at this facility but became to expensive compared to other locations in the area. Could no justify the price difference.

Mark S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Belinda C. 
Rating:
5.0

Customer did not leave a comment.

Alan G.  |  Overall Experience 
Rating:
5.0

Great experience

Darren Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris S.  |  Overall Experience 
Rating:
5.0

Very nice facility. Easily accessible and staff was very helpful. I would certainly recommend it to anyone needing space.

John D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen N.  |  Overall Experience 
Rating:
5.0

Felt secure and office staff was always so helpful.

MARTHA F.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and gave good information. I was very pleased with this facility

Ronald T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
5.0

You can improve on your locations and your call center. I was suppose to have a truck at showtime car wash in priceville. When i get there I can't get in the truck, they had half the blankets in the truck and a regular hand truck instead of the appliance hand truck i had ordered. I tried calling them and texted them and got no response, then I called your 1800 number and was on hold for 1 hour and 45 minutes. I sat there for 2 hours trying to get the truck, while I was on hold we finally left and drove to the location on Modaus rd and she had me in a truck by the time your call center even answered the phone. If it wasn't for her I would NEVER use your company again Laur saved you a customer.

Edwina A. 
Rating:
5.0

Customer did not leave a comment.

Ricky H. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIEA S.  |  Overall Experience 
Rating:
5.0

Great experience!

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY T.  |  Overall Experience 
Rating:
5.0

Great and safe place to keep all your things!

ALEXANDER L.  |  Overall Experience 
Rating:
5.0

I really liked the convince, kindness of staff and knowing the storage was secure. Thank you all for the good experience with the facility. In the event we need storage space again we will use this facility.

Deborah B.  |  Overall Experience 
Rating:
5.0

Lara is the best! Thank you!

HELEN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BUTCH S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOLANDA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

J.C. S.  |  Overall Experience 
Rating:
5.0

I’m very pleased with my experience.

DYLAN R.  |  Overall Experience 
Rating:
5.0

The staff was excellent.

PHYLLIS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theron V.  |  Overall Experience 
Rating:
5.0

Laura is amazing I have ised storage plus for about 17 years total at different facilities and still have 2 units with them now. The staff at each place they have are great and I have gotten to know them and consider them my go to for all my storage needs

SANDRA M.  |  Overall Experience 
Rating:
5.0

We used Storage Plus West twice to store furniture between moves for our mother. It was a life saver for us. The facility was clean and convenient, The staff was very helpful and friendly. They made a difficult time less so, and I would highly recommend them.

Kathleen T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Spencer B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEREDITH B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN M.  |  Overall Experience 
Rating:
5.0

Great facility. Very friendly and professional staff. I recommend this facility.

DEBORA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLEY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff H.  |  Overall Experience 
Rating:
5.0

Great people to do business with

JESSE B.  |  Overall Experience 
Rating:
3.0

they could have called me first to let me know the drop off location moved so I did not have to go out of my way to the changed address

DONIELLE S. 
Rating:
5.0

Laura was really nice and helped us a lot of times. Excellent service.

PHILLIP S.  |  Overall Experience 
Rating:
5.0

The lady there was very helpful.

DANIEL L.  |  Overall Experience 
Rating:
5.0

We have used this storage unit many times and the staff was always helpful and friendly and easy to work with.

LISA C.  |  Overall Experience 
Rating:
5.0

24/7 being open for business

DAVID A. 
Rating:
5.0

Excellent staff and facility! Would highly recommend!

Deanna K.  |  Overall Experience 
Rating:
5.0

Only reason I move because to many people rent there space for $30. Yaw are to high especially since your out of town.

RANDY C.  |  Overall Experience 
Rating:
5.0

I would definitely use storage plus west again and again. My experience with them was top notch. I would definitely recommend them and Lara was super helpful and kind!!!!

HOLLIE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIM B.  |  Overall Experience 
Rating:
4.0

While this probably can't be fixed, cellular data is limited at this location and I struggled to get through the pick-up process (I was booted and had to restart the process 3 times).

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

very nice and prompt to close order and send receipt via email within 30 min

Yolanda S. 
Rating:
5.0

Customer did not leave a comment.

BILLY B.  |  Overall Experience 
Rating:
5.0

I would definitely recommend this storage facility to others. It is clean, secure, well monitored and Lara was very friendly and helpful.

LEANNE K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECCA L.  |  Overall Experience 
Rating:
5.0

Not a thing could be better. The ladies were very helpful and nice as could be. If I ever need another trailer or u-haul service I intend to rent there. Thank you ladies!!

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Kay L.  |  Overall Experience 
Rating:
5.0

RV is out on the road for a bit and getting some much needed care. Will definitely store here again.

KATI C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon C. 
Rating:
5.0

Customer did not leave a comment.

JOHN N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlisa P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY J. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

TYLER H.  |  Overall Experience 
Rating:
5.0

The lady was very sweet friendly and helpful

KAREN L.  |  Overall Experience 
Rating:
5.0

Staff super polite

Neal B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PELLUM D.  |  Overall Experience 
Rating:
5.0

Storage Plus West has been the best experience I have had with any storage operation I have used in the past . The grounds were kept clean and well secured.

LAYTON W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE M.  |  Overall Experience 
Rating:
5.0

It was simple and fast to rent the truck.

clifford C. 
Rating:
4.0

Customer did not leave a comment.

clifford C. 
Rating:
5.0

Customer did not leave a comment.

Patty C. 
Rating:
5.0

Customer did not leave a comment.

JEROME F. 
Rating:
5.0

Office manager made the rental of the truck very easy. Will recommend this location to anyone needing a truck rental or storage unit.

DON M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

Perfect and courteous

Brad A. 
Rating:
1.0

Your trucks should be driven before renting to know if there are any issues. We had the worst experience ever with your truck. Have been told you will not cover damages to our property that were caused by the condition of the truck. I will be contacting the better business bureau.

TERRI C. 
Rating:
5.0

Customer did not leave a comment.

Greg J. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Jamin G. 
Rating:
5.0

We had scheduled a pickup for a 20 ft.and had to settle with a 26 ft. But everything was ok, the lady's at both locations we're great to deal with, we appreciate it.

LORETTA M. 
Rating:
5.0

Everyone was friendly and awesome service.

Lisa B. 
Rating:
5.0

Been renting from Storage Plus for years and when I need another unit , I will most definitely use them again!! Thanks for the Awesome Service!

SHEILA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary P. 
Rating:
5.0

This was a great experience. The staff was extremely helpful and courteous. Would definitely use them again if needed.

JENNIFER W.  |  Overall Experience 
Rating:
5.0

Lara did a great job at the office. Fifth time I have used the storage lot for various reasons.

DON M.  |  Overall Experience 
Rating:
5.0

The staff was always super helpful!!!!

JASON C.  |  Overall Experience 
Rating:
5.0

Great storage place!

Mallory C.  |  Overall Experience 
Rating:
4.0

N/A

CHRISTINA S.  |  Overall Experience 
Rating:
5.0

It was a pleasure renting clerk was very professional and helpful

ZENA A.  |  Overall Experience 
Rating:
5.0

A little expensive but very good service and a very clean facility.

BENJAMIN B.  |  Overall Experience 
Rating:
5.0

well lit & secured area ... friendly office staff ... reasonable rates

CHARLES H.  |  Overall Experience 
Rating:
5.0

Thanks to Laura Downs Excellent professional service. God Bless 🇺🇸🇺🇸🇺🇸

GIDEONS I.  |  Overall Experience 
Rating:
5.0

Great storage place!

SCOTT W.  |  Overall Experience 
Rating:
5.0

Staff is very professional and friendly. I highly recommend this storage facility and I wouldn’t go any where else in Decatur.

BUTCH S.  |  Overall Experience 
Rating:
5.0

NA

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

kenny M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY D. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

kenny M. 
Rating:
5.0

stay the same

chelsea E. 
Rating:
5.0

Excellent all around!! Highly recommend this location!

paula W. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

KIM J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
1.0

Customer did not leave a comment.

PIERRE S. 
Rating:
5.0

Everything went very well

James D. 
Rating:
5.0

Customer did not leave a comment.

CHAROTTE C. 
Rating:
3.0

Do your job!!!!!

Waymon H. 
Rating:
5.0

Customer did not leave a comment.

Benjiman F. 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Excellent service, in and out and on the road! Thanks!

Jason W. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Clayton S. 
Rating:
3.0

Customer did not leave a comment.

MIKE N. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP T. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

the lady was extremely nice and understanding.. lots of help and i will use again and also refer her to others many thanks for the great service

JOYCE J D. 
Rating:
4.0

Customer did not leave a comment.

RICHARD G. 
Rating:
4.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Very helpful! They make you feel like family! Professional service,with a smile!

GLENN J. 
Rating:
5.0

The service I received at this Uhaul location was very fast, friendly, and helpful. I would definitely use this location again. Thanks

dustin C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

KERRY T. 
Rating:
5.0

Only downfall was we were not told that if we returned the equipment to a different location (one closer to my home) that the fee was $12.00 rather than $10.00 as I expected. Not a really big deal but I like to know the fees before I rent. Also, the service was a bit slow (computer errors?), It took nearly 20 minutes for one rental. Other than that, the customer rep was helpful and pleasant.

Debra H. 
Rating:
1.0

Staff was poorly trained to handle the rental. The location for pickup was changed from U-Haul Moving and Storage 1802 6th Ave. Decatur AL. My box order was not transfered and Storage Plus West would not honor the order. They wanted me to travel across town and pick up the boxes. We askes for and talked to a "reagonal sales manager" who was not helpful. She could only offer a refund and I would have to purchase boxes at Storage Plus at a much higher price. Eventually, I did need new boxes and traveled U-Haul Moving and found them to be very helpful. Based on my experience, I would never recommend dealing with a location that WAS NOT company owned U-haul store. I was very dissatisfied with the sale person and the reagional manager at Storage Plus.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

karen K. 
Rating:
5.0

Customer did not leave a comment.

SCOTT A. 
Rating:
5.0

Customer did not leave a comment.

ALICIA H. 
Rating:
2.0

Did not have the equipment ordered. Could not find the contract Trailer hitch was broken electrical wiring broken Staff very uninterested and not helpful

ENTHOPY E. 
Rating:
3.0

this was the second location i was sent to after the first location literally could not use his computer. there really needs to be a better screening process for your service providers, I drove an hour to a place then had to stand there for an hour just to be given wrong directions to the place I finally ended up getting the trailer from. and they had the trailer in the parking lot of the first place but said they couldn't do it over the phone, and then at the second place they did the whole thing over the phone! it was a huge waste of my time and ended up putting me on the road 4 HOURS LATER THAN SCHEDULE!

SEAN S. 
Rating:
5.0

First Class !!

STANLEY P. 
Rating:
3.0

Was very aggravated with the fact that I had to pay for 5 days and didn't have the trailor 24 hrs. Big rip off on Uhauls part

BRIAN M. 
Rating:
4.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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