Not a thing could be better. The ladies were very helpful and nice as could be. If I ever need another trailer or u-haul service I intend to rent there. Thank you ladies!!RICHARD H.
Trailer Rental & Towing in Decatur, AL at Storage Plus West
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Decatur, AL 35603
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 5.0 Average Customer Rating
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It was simple and fast to rent the truck.clifford C.
Office manager made the rental of the truck very easy. Will recommend this location to anyone needing a truck rental or storage unit.DON M.
Perfect and courteousBrad A.
Your trucks should be driven before renting to know if there are any issues. We had the worst experience ever with your truck. Have been told you will not cover damages to our property that were caused by the condition of the truck. I will be contacting the better business bureau.TERRI C.
We had scheduled a pickup for a 20 ft.and had to settle with a 26 ft. But everything was ok, the lady's at both locations we're great to deal with, we appreciate it.LORETTA M.
Everyone was friendly and awesome service.Lisa B.
stay the samechelsea E.
Excellent all around!! Highly recommend this location!paula W.
Everything went very wellJames D.
Do your job!!!!!Waymon H.
Excellent service, in and out and on the road! Thanks!Jason W.
Very helpful! They make you feel like family! Professional service,with a smile!GLENN J.
The service I received at this Uhaul location was very fast, friendly, and helpful. I would definitely use this location again. Thanksdustin C.
Only downfall was we were not told that if we returned the equipment to a different location (one closer to my home) that the fee was $12.00 rather than $10.00 as I expected. Not a really big deal but I like to know the fees before I rent. Also, the service was a bit slow (computer errors?), It took nearly 20 minutes for one rental. Other than that, the customer rep was helpful and pleasant.Debra H.
Staff was poorly trained to handle the rental. The location for pickup was changed from U-Haul Moving and Storage 1802 6th Ave. Decatur AL. My box order was not transfered and Storage Plus West would not honor the order. They wanted me to travel across town and pick up the boxes. We askes for and talked to a "reagonal sales manager" who was not helpful. She could only offer a refund and I would have to purchase boxes at Storage Plus at a much higher price. Eventually, I did need new boxes and traveled U-Haul Moving and found them to be very helpful. Based on my experience, I would never recommend dealing with a location that WAS NOT company owned U-haul store. I was very dissatisfied with the sale person and the reagional manager at Storage Plus.DAVID J.
Did not have the equipment ordered. Could not find the contract Trailer hitch was broken electrical wiring broken Staff very uninterested and not helpfulENTHOPY E.
this was the second location i was sent to after the first location literally could not use his computer. there really needs to be a better screening process for your service providers, I drove an hour to a place then had to stand there for an hour just to be given wrong directions to the place I finally ended up getting the trailer from. and they had the trailer in the parking lot of the first place but said they couldn't do it over the phone, and then at the second place they did the whole thing over the phone! it was a huge waste of my time and ended up putting me on the road 4 HOURS LATER THAN SCHEDULE!SEAN S.
First Class !!STANLEY P.
Was very aggravated with the fact that I had to pay for 5 days and didn't have the trailor 24 hrs. Big rip off on Uhauls partBRIAN M.