Great customer service. Very friendly and very helpful.Matthew K.
Storage Plus West
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Decatur, AL 35603
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 5.0 Average Customer Rating
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I was told for 4 day buy over 7 different people that I could NOT let me drop off at that location and was first expected to drop off over 10 miles away in a town over, when this place is located less than 1/4 mile from where I moved. I tried for four days to get this drop off location. None of the first 6 people offered to help and they even changed the drop off to a store 2 towns over. I will never use uhaul again for anything!Brannon L.
I think what you have done and is doing is superb!Mark B.
You can improve on your locations and your call center. I was suppose to have a truck at showtime car wash in priceville. When i get there I can't get in the truck, they had half the blankets in the truck and a regular hand truck instead of the appliance hand truck i had ordered. I tried calling them and texted them and got no response, then I called your 1800 number and was on hold for 1 hour and 45 minutes. I sat there for 2 hours trying to get the truck, while I was on hold we finally left and drove to the location on Modaus rd and she had me in a truck by the time your call center even answered the phone. If it wasn't for her I would NEVER use your company again Laur saved you a customer.Edwina A.
Great experience!Raymond M.