I dropped off on a Sunday so I didn’t speak to any employees. The only change would be to make it more clear which lot I have to park in
Lauren R
Customer Reviews for Storage Rentals of America
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wendy at this location is unequivocally the most efficient, multi-tasking individual that I have seen. I always rent from this location. Vehicles are always clean and well maintained. I picked up my keys on Friday and I was in and out in minutes. Wendy is always friendly and treats each customer as they are family.
Cynthia SThanks Wendy!
Sterling LWendy was wonderful! Very helpful, professional and friendly!
April AWhen we first arrived at around 3:45, she said our appointment was for 4:45 and I had to wait until then to get the truck. I explained I had an email and a voicemail that said noon, but a text that said 4:45. I explained we had driven 5 hours to pick-up the truck. So whatever she could do would be fine. Balance was prepaid in full at pick-up, I was told I had not added the Move Safe insurance for $48 I asked if it was required she said no so I declined. She then said I had a balance of 51.12. I asked what for, she said taxes. When handed my receipt it was for the Move Safe insurance she had added even though I declined it. She was rude and unhelpful since we had been there so we just took the truck and left.
Jennifer NWendy was very helpful and gave great customer service.
Chris LI had a good experience with this U-Haul location. Wendy was an excellent agent, and the truck was very clean.
Lois SVery friendly and helpful!
Karl NWas not initially clear of where to park your car when picking up the van/truck due to 2 entrances. This could be made more clear
ELISE CLife saver place i originally reserved a trick screwed up the reservation. Thankfully they had a truck and was able to complete work i needed to do.
stephen vReally difficult to return using their app. We went back 3 times and still didn't work. Then my husband returned on Monday and asked for a receipt, explaining what happened. She said we weren't charged extra, but still didn't give him a receipt. What gives???
patrick RNot sure if this is the only box I have to submit my feedback, so, I'm giving 3 stars for my OVERALL EXPERIENCE with U-Haul here. Nothing against my pickup spot. The method to reserve online, then be directed all over town, then be told I can't pick up near my home, then not even know until 2 days prior, then be informed a One-Way is better for me, then have THAT location moved on me to even farther away, then - oh yes - the PHONE SYSTEM that asks you to use the link for the app where you can't speak to live person --- all this is absolute horsesh*t. Further, today I went to file a claim from the moving helpers who were far from gentle dudes, I had to call one # 3 times, because at every TRANSFER TO THE RIGHT DEPARTMENT, I'm disconnected. Like dropped. Hung up on. It's just hideous service overall. Be prepared if you use U-Haul. Is it worth it? No clue. But you're far from making a Customer For Life here with me - obviously.
Jack MGreat customer service! Had equipment onhand and return was quick and easy
Keith SInside the cab was dirty in the cup holder. The knob to turn the heat would not turn and had to be heavily forced to move.
Michael BCustomer service was amazing
Richard LWendy was AMAZING!
John OCan’t say enough about Wendy. Thank you.
Jeff MDuring the rental process and on the uhaul app, it is advertised that truck rentals can be extended. Unknown to me, the truck I rented was reserved by someone else a few hours after I intended to return it. During my move, my husband and I both sustained injuries and were unable to unload and return the truck on schedule. I attempted to extend the rental on the uhaul app, but was unable. The page simply would not load. So I called the phone number on the app. The representative was very nice and explained that the truck was reserved, so I needed to call the local scheduling line when they opened in the morning to extend my rental. When I called the local scheduling line, the local scheduling person was very rude to me about my request to extend my rental. First, she refused my request. When I told her I was physically unable to return the truck due to injury, she informed me I would incur an extra charge and be banned from renting in the future. She also emphasized several times that the person renting the truck after me reserved the truck a month ago while I only reserved and rented the truck the previous day. I felt her demeanor and reaction was rude and inappropriate. Because of this, I will certainly hesitate to rent from uhaul in the future, if I am even able to.
SKYE GGreat experience, beautiful customer service as well well I definitely will recommend. Thanks
Gerrell CWendy was super nice and made the rental process easy. I have rented trucks here in the past and will continue to rent in the future.
MARK BVery helpful & efficient!
Ben CGreat customer service!
Kenneth MIt was a little weird driving in complete silence for 3 hours because the speakers do not work on the radio but the van rode smoothly and quietly… the radio was not that big of a deal.
BRIAN WGreat service! Thanks again!
Patrick MActually, the process of pickup and return was seamless. Wendy was quick and efficient. Easiest rental experience. ever.
Robert ASee above comments
Clifford GThe customer service people were most helpful! I received great advice regarding my rental moving needs and prompt service. Everything was as promised to me. Only point I forgot to mention, the rear lift gate on truck was a strain to open, but once open it functioned well. Perhaps I forgot to eat my Wheaties this morning. It may be a good idea to check that gate out though.
Patrick GWendy is very knowledgeable really easy to work with. Alisha is also very pleasant
Joshua WVery easy to pickup and drop off.
Tim RThank you for an excellent rental experience. Staff was great and the vehicle was in excellent condition. We really appreciated it and will definitely use this location again.
LILLIAN KNothing I can think of right now. BTW, the staff I met at this location were very friendly and courteous.
Ravi RThe office is in a different lot than the truck. Employee made us wait over 15 minutes in the sun because her phone was not loading the receipt and she was not friendly.
Mahmoud KLower costs
Craig TCleanest Uhaul I ever rented. Fast and courteous service.
Christopher UAwkward to have to walk around the fence to the rental vehicle and vice versa.
Mark LBoth of the ladies working were helpful, kind and respectful!
Marc BWendy and Alicia went above and beyond for us today!! I've been a tenant for 5 years and will continue to stay at this location while I travel for work. Exceptional customer service with a smile!! Thank you ladies for all of your help and hard work!
Jessie DConvenient location and friendly staff
ED CExcellent customer service
Brad sI am a repeat customer, representatives are friendly, helpful, knowledgeable & quick to get the equipment I needed and on the road. Great team!
Scott WThe app is good and prevents waiting in line, but when running into a balky combination padlock, it would be nice to have a human around.
Mark LWendy was great at her job!!!!
Alan MStaff was very friendly & helpful!
Edward TThe ladies who assisted with my pick up made this a very quick and easy experience. I chose this location due to ease of access but would choose it again due the the staff on site.
Karin LTruck I rented the brake pull to the right!! Please repair before the next person rents.
Anthony PVery friendly and helpful staff.
Ronald SStaff is friendly and helpful. Trucks/vans are clean and ready
Michael ZThe trailer did not have tongue jack stand. Hooking up and removing the trailer was challenging and took several people. Team on site was great to deal with during the rental.
Marc WLadies at the desk were fantastic
TIMOTHY Mvery good service at the Avon Ohio location . the store at the corner of Rt 57 and Rt 54 in Elryia is absolutely terrible .
Steve ZI was just dropping of and the location was closed so did not interact with anyone.
Luciano GThe truck was in an accident at some point and the door didnt seal or close completely any you could hear the air rushing in when you drove.
James K