The location was in good shape. However, having to use this location was not acceptable. I reserved the truck at the Governors Drive location because of the proximity to my move location due to the $1 per mile extra cost that UHaul now charges. Because of the change in location, my costs increased by at least 25% because the mileage doubled just from location change. In the future when I need a small vehicle, I will rent from another service provider because UHaul is too expensive and does not work hard enough to satisfy my location needs. The appropriate response from Uhaul should have been to offer me a choice of using a larger truck for no additional cost or to choose another location. You have lost a customer due to your business policies. I noticed you do not have an overall rating for customer experience. My rating for that is 1 star.
Jonathan W
Customer Reviews for Storage Sense Hampton Cove
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service from employees was below average customer service. They basically wanted the customer to do everything while they set on their behinds. There are so many other facilities that provide this service in Owen Cross Roads, I will never use this one again. They need to get out of the business renting trucks and stick with just running their storage facility.
PAUL HStaff was great.
PATRICIA CThis was a very easy drop off. It's an excellent location.
PAUL H