Customer Reviews for Storage Sense Hinesville
(U-Haul Neighborhood Dealer)

213 reviews

1146 Elma G Miles Pkwy Ste 101   Hinesville, GA 31313

(912) 876-3806

Location Hours

  • Monday - Friday:
    8:30 am - 1 pm / 2 pm - 5:30 pm
  • Saturday:
    8:30 am - 2 pm
  • Sunday:
    Closed
Special Operating Hours
  • 8/19/2022 - 8/22/2022: Closed

Services at this Location:

Contact Us

(912) 876-3806

1146 Elma G Miles Pkwy Ste 101
Hinesville, GA 31313

Services at this Location:

Location Hours

  • Monday - Friday:
    8:30 am - 1 pm / 2 pm - 5:30 pm
  • Saturday:
    8:30 am - 2 pm
  • Sunday:
    Closed
Special Operating Hours
  • 8/19/2022 - 8/22/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The dolly that I reserved with my truck was not provided. The vehicle was unlocked before I got key. Front cabin floor was full of chips.

Johnnie G. 
Rating:
5.0

Customer did not leave a comment.

Antoine C. 
Rating:
5.0

Awesome service

Derek W. 
Rating:
5.0

Great customer service!

Armon H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
3.0

Customer did not leave a comment.

Deborah F. 
Rating:
5.0

Customer did not leave a comment.

michelle H. 
Rating:
5.0

Usually, when I go there, only one person is working. I think it would be more efficient with another person being that sometimes people have to wait if the only one working has to go to the yard to check equipment or hook up. Other than that, the environment is very professional and courteous.

TERRY H. 
Rating:
5.0

There is nothing I can suggest. The associate on site was very helpful and quick.

Michael M. 
Rating:
1.0

Customer did not leave a comment.

jackie H. 
Rating:
5.0

Customer did not leave a comment.

Williesha J. 
Rating:
1.0

I got charhe something that the inaide of the truck is dirty and the blankets are not folded at all and yet i still got charge

henry O. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
3.0

Customer did not leave a comment.

Brittney P. 
Rating:
3.0

Truck was not at the location I reserved. I had to travel an extra 30 miles to pick up the truck.

Narayan S. 
Rating:
5.0

Customer did not leave a comment.

Chelsea P. 
Rating:
5.0

Customer did not leave a comment.

Melvin M. 
Rating:
5.0

Good 👍

herb S. 
Rating:
4.0

Have more workers in the morning.

Brittany B. 
Rating:
5.0

The equipment wasn't exactly clean when we picked it up but we made sure to return it spotless on the inside. The representative which helped us was fantastic. She was fast and responded to all of our many questions.

Felton W. 
Rating:
4.0

I never received the email regarding my transaction even after I called and requested that information.

james R. 
Rating:
5.0

Pleasure doing business with this office. When I need another rental I'll be sure to reserve it here!

James M. 
Rating:
2.0

Teach your employees how to follow your company instructions before renting out equipment that shouldn't be used. I was issued a tow dolly to tow a 2015 Buick Encore and your employee pulled it up in your online site and said that there wasn't any problems that would happen if I was to use the dolly. Well that's a lie because now the rear end of the car that was towed is now in need of a new rear end. Thanks

Mark D. 
Rating:
1.0

Customer did not leave a comment.

Imani J. 
Rating:
3.0

It overall very good, it was nice and quick and friendly.

darell H. 
Rating:
1.0

They charged me for stuff I didn't approve and I'm getting charged extra to drop off equipment early and under mileage. This is ridiculous. The lady was rude and didn't know her job at all. I will not be using this at all. Don't use K&J

TRASHAWN S. 
Rating:
3.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

Yvette L. 
Rating:
5.0

None

Vaughn S. 
Rating:
1.0

They called me and told me I need to drop the truck off early and when I told them I can't they said that wasn't an option and someone else needs the truck I had. 2 different people called and tried to scare me into turning the truck in early. Someone at Uhaul needs to talk to this location about customer SERVICE.

Robert F. 
Rating:
5.0

Parked and left key in Dropbox.

Brandy M. 
Rating:
2.0

Customer did not leave a comment.

Yakaria K. 
Rating:
5.0

Customer did not leave a comment.

Jesus E. 
Rating:
5.0

Quick service, no hassles

Roger O. 
Rating:
4.0

Customer did not leave a comment.

RONALD D. 
Rating:
2.0

provide better customer service, the lady was rude and was no where to be found in the first 20 minutes i was there and the van i got was not swept, there was sand all over and i returned it the same way i got it

Angelina P. 
Rating:
5.0

The young lady who helped me was awesome! Jasmine is a great lady and she deserves a raise!

Matthew H. 
Rating:
4.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

The customer service was excellent. They take the time to figure out what you need or even give you directions to where you need to go. Jasmine has a smile a smile so bright that I was upset and she made my day a little better.

Janet E. 
Rating:
5.0

Customer did not leave a comment.

Julio P. 
Rating:
5.0

Truck was not operable and I could not trade it for another on the Sunday I rented it. Jasmine is a great CSR and very organized and helpful.

dale M. 
Rating:
5.0

Excellent customer service!

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

JUSTINA P. 
Rating:
5.0

Customer did not leave a comment.

Nicole W. 
Rating:
1.0

Y'all charged me twice

Sara L. 
Rating:
5.0

The specific box van I rented desperately needed mechanical attention. The engine ran strong but the transmission clearly needed service as well as all of the steering and suspension components. The brakes needed service as well. Other than that it was a pleasant experience to rent the aforementioned box truck.

Michael M. 
Rating:
3.0

I turned the truck and appliance hand truck in on Saturday evening around 5:30. Nobody was in the office to accept the truck and do an inspection. Monday morning I receive my final bill and noticed I'm charged $25 for a cleaning fee. I would like to dispute this $25 fee for the truck was cleaned out before I turn the truck in. I should have been called and notified of what kind of dirt was in the truck instead of charging me. I understand if I had not swept the truck out and I do have witnesses at the apartment complex where I dropped off. It seems to me that U-Haul can charge anybody a $25 cleaning fee and we, the consumer have no recourse. Show me proof that the truck was not clean. VERY DISAPPOINTED!

James D. 
Rating:
4.0

It was late and dark when I returned the truck so no bad reviews.

Sonya B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
1.0

If you have a gate that requires a pass code to get out, have a way to provide that pass code to the customer so they can open the gate and leave.

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Trailer fit my Road Glide perfectly and towed flawlessly

David C. 
Rating:
5.0

Customer did not leave a comment.

zaccurrus G. 
Rating:
4.0

Customer did not leave a comment.

Crystal A. 
Rating:
5.0

Excellent service.

CHRISTOPHER P. 
Rating:
5.0

Love the communication and was easy finding storage as well

Tatiana K. 
Rating:
5.0

Nothing, the service was great and the associate was very beautiful.

maurice J. 
Rating:
1.0

The one lady was rude and unprofessional to not only myself but to also the younger lady working there as well. I give the younger lady jasmine props for putting up with the older woman and for helping me.

Christina J. 
Rating:
5.0

Customer did not leave a comment.

PATRICIO L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA T. 
Rating:
5.0

Customer did not leave a comment.

JOY T. 
Rating:
4.0

Easy in easy out

ERNEST PATRICK K. 
Rating:
4.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

VANNESSA W. 
Rating:
5.0

Great customer service and very professional staff

MICHAEL W. 
Rating:
5.0

Everything was perfect. Just keep doing what you're doing.

MARCHELLE H. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY N. 
Rating:
1.0

Pay attention to my reservation if i ask for a appliance dolly provide just that

Ashlee D. 
Rating:
4.0

Easy convenient drop off.

Dave F. 
Rating:
5.0

trailer 1 day at 11:10 am for $40.99 with insurance. Ask both Represenative when do I have to return the trailer. Both stated any time on Saturday . Returned the trailer around 1:40 pm on Saturday and was charged an additional day. Total Charged was $81.98

WILLIE T. 
Rating:
5.0

outstanding customer service

JOSEPH D. 
Rating:
4.0

Customer did not leave a comment.

SHANTELL M. 
Rating:
5.0

Both the ladies were very sweet and friendly made the experience painless

HANNAH J. 
Rating:
2.0

Had a rental for 3 hrs had to pick it up at Panama motors and their store is always closed. Our truck was locked had no way to get in the truck or get the keys had to wait till Monday to get a truck. At the location the lady was a little rude at first but then was really nice. Had the truck for 10hrs even though I only needed it for 3 hours.

tatiyana H. 
Rating:
4.0

No Changes

johsip M. 
Rating:
5.0

The Representative took time to hook up the and check the equipment before I left. The first U-Haul I went to offered no assistance in hooking the equipment up.

WILLIE T. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Nicky R. 
Rating:
4.0

Customer did not leave a comment.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE C. 
Rating:
4.0

Customer did not leave a comment.

Dustin R. 
Rating:
5.0

Customer did not leave a comment.

ANDRES R. 
Rating:
5.0

Customer did not leave a comment.

WHITNEY S. 
Rating:
3.0

Customer did not leave a comment.

PAMELA W. 
Rating:
5.0

No improvement, excellent service!

RODNEY B. 
Rating:
5.0

Customer did not leave a comment.

LOUISE T. 
Rating:
3.0

The app was very clumsy. While at the site, it wanted more documentation like my passport, or lease agreement. Why would I have either of those with me?? I already took pictures of the front and back of my drivers license twice. Then when we went inside the lady said just put your credit card in the machine and the key is outside. She didn't understand the app was not allowing me to do that. The app was very frustrating to use and in the end didn't work.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

Tabitha C. 
Rating:
5.0

Make sure that the vehicle is clean and smoke-free

ADOLPHUS T. 
Rating:
5.0

Customer did not leave a comment.

TIONDA W. 
Rating:
5.0

I didn't have it that long I wish I could get my money back

ANNIE J. 
Rating:
3.0

The fees are to much and need to be adjusted.

CHRISTY G. 
Rating:
5.0

Ms.Patti/Store Manager Was Awesome To All My Customer Needs. Patient & very helpful.

YOLANDA G. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA S. 
Rating:
5.0

Store Operator It was very friendly and knowledgeable. I would definitely recommend that location to any of my friends.

Duane B. 
Rating:
5.0

Yes, it's the best "Second to None" and the staff is very helpful and Knowledgeable. Safe, secure, and well lite area.

Dennis C. 
Rating:
1.0

Make sure online and on the door that the time it states is open is up to date because I got there at 8:53 AM and the guy was sitting outside in the back of the store telling me how it doesn't open till 9 AM and then didn't have the equipment that I rented so I absolutely had no dolly.

DIAMOND A. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

DION T. 
No reviews have been submitted for this location.

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