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David C
Customer Reviews for Storage Solutions Of Victoria
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Man who owns the place was super sweet and worked with us to get our rental same day for a great price even though he had extremely limited machines due to a busy day. What a kind man!
Cat WJohn and his employees are so very helpful.
Joseph RThe customer service at the Hays location was excellent. Far above and beyond outstanding. Tyler was very professional and super helpful. Thank you!
Jose SI drove straight to Victoria, Kansas where I told them I was going and was charged $77 extra for driving 77 miles over even though I drove straight to where I said I was driving
ROBERT LNothing
Larry MEquipment I picked up was damaged. Damage was not documented. I had to pay damage fee for bent fender.
Andy AThe Hays Kansas location was professional and efficient. The Lima Ohio location was a little difficult to get to, but was very speedy and
Sheila CI have no complaints. Everything went smooth
corey hVery friendly customer service representative!!! I wish I would have gotten his name. Truck was returned Friday the 19th around 3:00
Brian WEverything went as planned
Kevin SJust dropped the key in a Dropbox
Paul GGreat customer service
Mark CThe U-haul was NOT even at the Victoria location. We reserved it at Hays and then were told it was at Victoria then when we arrived at Victoria that location was completely shut down. The Hays office said it was never in Victoria and their computer showed it in Hays. We called the main line twice and were told Victoria so we ended up leaving much later than we wanted and wasting gas and time driving all the way over to Victoria and back to Hays where the U-Haul was all along. We feel we deserve a free rental or at least reimbursement of gas and wasted time.
MARK BHave cruise control in all the trucks that are rented out and specify if they don't have it.
KAYLA T