The employee was late. I was there at 8:45am knowing that they opened at 9:00am. He showed up at 9:05am to open the door. I believe his name was Ryan. He rented me a 20ft truck for 2 days for $359.00 and it charged my card automatically within 2 minutes. And also overcharged me. I was not too happy about that at all. That was a huge concern. My main concern was the filth of the inside of the Uhaul. The steering wheel was sticky, the floor was sticky. The seats were sticky, and there was paper chip bags, coffee cups, and plastic straws everywhere. It also smelled like alcohol or like someone spilled beer in there. Absolutely disgusting experience. I also only had a half-tank of gas in the truck. To my knowledge, there is suppose to be a full-tank of gas in the truck upon renting it. I brought this to Ryan's attention who was the employee there. He told me to just take a picture of it. When I returned the truck I accidentally filled filled up all the way to a full-tank. I brought this to Ryan's attention and he told me that he couldn't do anything about it and that I shouldn't have screwed myself over. I cannot believe the experience I had here. Not good by any means. I would really like someone from Uhaul corporate to reach out. Someone needs to make this right. I feel like I've been scammed and I would like a refund. I would do the same for a terrible experience in my line of work. Sincerely... -Armando RiveraARMANDO R.
Customer Reviews for Storage Solutions Spokane
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.WENDY W.
Best location in Spokane!! Last week I used the valley one on sprague and it was a terrible experience. This location is how they should all be!! Thank youAlan M.
The truck was parked out in front ready for us to pick up. Very friendly person.Peg R.
Everything was in order and easy to rent. The folks at Storage Solutions Spokane were very friendly and easy to work with.Jonathan L.
Customer did not leave a comment.Patricia K.
Customer did not leave a comment.Larry C.
Excellent serviceJohn J.
Everyone is so nice and very friendly. Nice to go into a business and feel welcome like at home.THOMAS S.
I have been here on multiple occasions for moves in the past and they are terrific! Such great service they provide. I will use them for any uhaul purposesJacob K.
Great truck in new condition. Easy transaction!Michael B.
Customer did not leave a comment.Brad T.
great service. no hassle, no double talk. The rental fee was cheaper than the original estimate. Best Uhaul experience ever.Robert M.
Engine light came on as I was taking truck back. Hard to calculate gas to a partial tank fill. Why don't you work from a full tank?Michael B.
Customer did not leave a comment.Erin D.
My best rental experience ever. Smooth as silk. Very helpful person - Josh?Greg S.
Customer did not leave a comment.Tom P.
Customer did not leave a comment.Jeff G.
John was very professional and helpful!David B.
Customer did not leave a comment.Frederick R.
The different contact numbers for U Haul on the websites have caused confusion on reservations. For example Space Solutions call center said they had reserved a UHaul truck and it wasn't in the UHaul system. Then online at myuhaul I changed the reservation to 48 hours from 8 hours and the Space Solutions contact was not aware of that.DIANE E.
Everyone at Storage Solutions was friendly and helpful. It was great being able to rent a truck so close to my new home. Not only did I save money on gas and miles, but after a long day of moving, it only took 10 minutes to return the truck!Joanne M.
Customer did not leave a comment.Rick D.
Thanks for your friendly service on a stressful day.Brenda D.
I do not have any suggestions on how you might improve your services. The personnel were courteous and friendly. They informed in excellent details the costs related to the contract. In the end everything was as stated at the beginning.Harry B.
The experience went well & the key drop box was convenient for returning the truck.Paul B.
Needed an extra day and the transaction went quickly and smoothly.Teri W.
Easy to pick up and return.BRIAN V.
Customer did not leave a comment.CRISSY W.
Customer did not leave a comment.Sherilyn J.
Customer did not leave a comment.MARY F.
Customer did not leave a comment.Steve O.
The staff at Storage Solutions were extremely helpful and efficient. Took the time to explain all the policies, optional insurance, and overall great customer service. I definitely would return to this location for any future needs.JUDY G.
$199.00 for 24 hr rental was too much. I adore the staff at the Latah Creek location as their customer service is outstanding. The cost was not something I expected.LORI S.
The gas tank was suppose be full when I picked the truck up and an 1/8 of a tank was gone by the time I got to the highway, I brought it up to the lady when I brought back, after I really filled it up 6 gallons for 30 miles and all I got from her is an oh well attitude! Not happy will NEVER rent from there again!!!!!!Jeremiah J.
Amber was absolutely fantastic to work with and I would highly recommend her to anyone!Nick H.
Friendly, fast and informative help at the counter. I was unable to figure out the how to turn off the light in the cargo area. But the instructions clearly said that the light would go off automatically in half an hour so I left it that wayJEFF L.
Customer did not leave a comment.Van W.
Customer did not leave a comment.James H.
Windshield could have been washed prior to delivery. Otherwise, was a great experience! Had never driven a large truck and it was no problem. The ramp was great!Sharon M.
Customer did not leave a comment.jay N.
Customer did not leave a comment.Doug P.
Customer did not leave a comment.kevin G.
I love renting from this location, Amber is great and always exceeds my expectations.Tony G.
Outstanding Customer service. Vehicle was capable and well maintained. Thank you.Matt J.
Customer did not leave a comment.Craig S.
Customer did not leave a comment.Lori P.
Customer did not leave a comment.elaine R.
Casey was very helpful and pleasant to work with. Truck was ready when I got there. Though the vehicle was old, it ran ok.Jim B.
Customer did not leave a comment.Kevin K.
Service was greatJames S.
I always go to this location as they are the best??TERESA P.
No CommentsDavid C.
Customer did not leave a comment.ERIC S.
Our pick up location on the Cheney Spokane Rd was the best I've ever experienced. Very friendly and helpful person at the checkout desk. The building was so nice and clean as well. Our truck was ready and all was fast and efficient. I would highly recommend this pick up location.Rebecca R.
Customer did not leave a comment.Gregory C.
Customer did not leave a comment.TOM M.
Customer did not leave a comment.Hilary G.
Check in was very easy and everything was ready to go. I can't recall her name who helped me but she was extremely pleasant and helpfulCHARLES K.
Customer did not leave a comment.Greg C.
Customer did not leave a comment.KATHRYN W.
Customer did not leave a comment.LANNA D.
Customer did not leave a comment.MIKE E.
Van was not what I reserved, larger than I needed , dirty and lacked creature comforts I would expect for a long haul rental, like cruise control and comfortable seats, modern stereo with mp3 aux support. It did run well but was a gas hog, mileage was similar to my personal pick up which has significany more power. Wiper blades were noisy and skipped, sound deading non existant, cab was extremely noisy aRICK W.
Customer did not leave a comment.Lexie G.
Customer did not leave a comment.SANDRA P.
Amber your represenatitive is the BestBOB D.
Amber has been GREAT!!!BOB D.
Although the auto was cleaned and such, i do think that that particular van could be replaced.shaun M.
The best customer service i've ever received.ALLAN F.
Amber was Very Helpful and I'm Very Happy!BOB D.
Good service .. Nice people.. Newer equipment compare with other u-haul locations but insurance a little bid higher.Nikolay B.
Perhaps keep the U-haul trucks locked up. Apparently some guys siphoned off some gas in the tank the night before we rented a truck so the tank was empty when we started. Fortunately Amber at this location was very helpful and understanding. Also, it would be nice if there were more trucks at this location. We needed a small truck and they only had one large one and a tow trailer.DIANE B.
The customer service at this location was great. We closed early on our home and they were very accommodating switching our reservation to 2 days earlier. Amber was very happy and informative.anthony M.
Customer did not leave a comment.JERRY L.
Clean, simple, professional and knowledgeable are words that describe my experience. My questions were answered and the right mix of options were presented to me and it made our move far more convenient. This team at Storage Solutions represent the Uhaul brand with excellence. Uhaul experiences for me in the past at actual Uhaul stores is kind of usually in a dirty unkept store and really not my favorite place to shop. This Storage Solutions provide a clean and professional and very inviting, personalized buying experience. I will do all of my future Uhaul business with them if I have to drive many miles to do so. Thank you!!MELISSA W.
Great location! Cleanest I've seen, no waiting, super efficient and very friendly service. Best uhaul experience I've had with all the moving I've done!Melissa L.
Customer did not leave a comment.WILLIAM B.
Very professional and easy to work with company. Keep up the good work!Patti M.
I love this uhaul location...extremely friendly and will go out of their way to meet or exceed my expectations.TONY G.
Customer did not leave a comment.KAREN B.
The service was great, and location convenient. They were a bit limited on the size of trucks, but ended up being alright. The inside of the truck was pretty dirty.Abby F.
Customer did not leave a comment.jim M.
Customer did not leave a comment.DALE M.
Overcharged and working on a dispute with coorporateTRISHA C.
Everything was great . Customer service was outstanding . When I went go rent the trailer in Pullman it was not availible so the person found one in the next town . The right size for my SUV . It toed great and the drop off was easy with no hassle . I'll use them again.RUSS B.
Customer did not leave a comment.Ethan R.
I reserved a truck a month and a half before the move to make sure there would be one at our pick up location. 2 days before the move I was notified that we'd have to drive 60 miles round trip to pick up the truck because there wasn't one in our location! If someone makes a reservation for a truck over a month+ ahead - make sure you have one there or within a reasonable distance to pick it up! This has nothing to do with the place we actually picked it up from...it's the on line reservation system.Linda T.
Very friendly staff and all went well with our moveED B.
Great people working at this location. The equipment was top-notch as well.John H.
Customer did not leave a comment.John L.
Customer did not leave a comment.GEORGE P.
Customer did not leave a comment.WALTER P.
Customer did not leave a comment.HIRAM H.
Customer did not leave a comment.SHERRA E.
Customer did not leave a comment.RYAN C.
Customer did not leave a comment.ROBERT S.
The online service was extremely bad, the total process took over 20 minutes. Fortunately the personnel at this location were open and honest with the expected wait and was very courteous.FRANK T.
Customer did not leave a comment.STEVE B.