The employee was late. I was there at 8:45am knowing that they opened at 9:00am. He showed up at 9:05am to open the door. I believe his name was Ryan. He rented me a 20ft truck for 2 days for $359.00 and it charged my card automatically within 2 minutes. And also overcharged me. I was not too happy about that at all. That was a huge concern. My main concern was the filth of the inside of the Uhaul. The steering wheel was sticky, the floor was sticky. The seats were sticky, and there was paper chip bags, coffee cups, and plastic straws everywhere. It also smelled like alcohol or like someone spilled beer in there. Absolutely disgusting experience. I also only had a half-tank of gas in the truck. To my knowledge, there is suppose to be a full-tank of gas in the truck upon renting it. I brought this to Ryan's attention who was the employee there. He told me to just take a picture of it. When I returned the truck I accidentally filled filled up all the way to a full-tank. I brought this to Ryan's attention and he told me that he couldn't do anything about it and that I shouldn't have screwed myself over. I cannot believe the experience I had here. Not good by any means. I would really like someone from Uhaul corporate to reach out. Someone needs to make this right. I feel like I've been scammed and I would like a refund. I would do the same for a terrible experience in my line of work. Sincerely... -Armando RiveraARMANDO R.
Moving Truck Rental in Spokane, WA at Storage Solutions Spokane
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Spokane, WA 99224
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Best location in Spokane!! Last week I used the valley one on sprague and it was a terrible experience. This location is how they should all be!! Thank youAlan M.
The truck was parked out in front ready for us to pick up. Very friendly person.Peg R.
Everything was in order and easy to rent. The folks at Storage Solutions Spokane were very friendly and easy to work with.Jonathan L.
Excellent serviceJohn J.
Everyone is so nice and very friendly. Nice to go into a business and feel welcome like at home.THOMAS S.
I have been here on multiple occasions for moves in the past and they are terrific! Such great service they provide. I will use them for any uhaul purposesJacob K.
Great truck in new condition. Easy transaction!Michael B.
great service. no hassle, no double talk. The rental fee was cheaper than the original estimate. Best Uhaul experience ever.Robert M.
Engine light came on as I was taking truck back. Hard to calculate gas to a partial tank fill. Why don't you work from a full tank?Michael B.
My best rental experience ever. Smooth as silk. Very helpful person - Josh?Greg S.
John was very professional and helpful!David B.
The different contact numbers for U Haul on the websites have caused confusion on reservations. For example Space Solutions call center said they had reserved a UHaul truck and it wasn't in the UHaul system. Then online at myuhaul I changed the reservation to 48 hours from 8 hours and the Space Solutions contact was not aware of that.DIANE E.
Everyone at Storage Solutions was friendly and helpful. It was great being able to rent a truck so close to my new home. Not only did I save money on gas and miles, but after a long day of moving, it only took 10 minutes to return the truck!Joanne M.
Thanks for your friendly service on a stressful day.Brenda D.
I do not have any suggestions on how you might improve your services. The personnel were courteous and friendly. They informed in excellent details the costs related to the contract. In the end everything was as stated at the beginning.Harry B.
The experience went well & the key drop box was convenient for returning the truck.Paul B.
Needed an extra day and the transaction went quickly and smoothly.Teri W.
Easy to pick up and return.BRIAN V.
The staff at Storage Solutions were extremely helpful and efficient. Took the time to explain all the policies, optional insurance, and overall great customer service. I definitely would return to this location for any future needs.JUDY G.
$199.00 for 24 hr rental was too much. I adore the staff at the Latah Creek location as their customer service is outstanding. The cost was not something I expected.LORI S.
The gas tank was suppose be full when I picked the truck up and an 1/8 of a tank was gone by the time I got to the highway, I brought it up to the lady when I brought back, after I really filled it up 6 gallons for 30 miles and all I got from her is an oh well attitude! Not happy will NEVER rent from there again!!!!!!Jeremiah J.
Amber was absolutely fantastic to work with and I would highly recommend her to anyone!Nick H.
Friendly, fast and informative help at the counter. I was unable to figure out the how to turn off the light in the cargo area. But the instructions clearly said that the light would go off automatically in half an hour so I left it that wayJEFF L.