Customer Reviews for Storage Solutions

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Solutions

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Herman B. on

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The truck was EXTREMELY WET inside due to leaks in the body of the cargo area. My items were damaged from water and there is still water standing in the truck that we could not remove and I left for evidence of the damages to the seals in the body/frame.

Michael E. on

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SEVERO C. on

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Kameron S. on

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austin C. on

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Lori M. on

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John F. on

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Eric E. on

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The site had no way to secure the tow dolly for a self check-in process. I tried to wedge it out of sight so the tow dolly was not stolen. During my self-checkin process, the u-haul website had no record of my reservation. I could not check-in the equipment using the link sent to me via text message.

ADAM M. on

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ashok R. on

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Excellent customer service overall - from the time of reservation through return and final invoicing. Highly recommend!

Laurie F. on

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Dalton S. on

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I would look at locating the trailers at a different area of the site to ease the pick up/drop off process. The angle of the gate and storage units in front make it a little difficult to get to.

James H. on

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The morning facility and vehicle were above average. The location was far from my original reservation and the verification process was more than painful to get the vehicle through the automatic processing.

Brandon P. on

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Always have a good experience here, even when there is no staff, super easy to drop off and the drop slot for the key is easy to find and well maintained.

pauline A. on

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DOUG G. on

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Bill F. on

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Leah Z. on

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Mark L. on

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Jason M. on

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I didn’t realize that the truck I rented had no lights that worked on the rear of the truck until I was in a rain storm and it got dark on me traveling to Montgomery.

Charles B. on

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They understood the danger I was in and made sure no one else used the vehicle in the shape it was in.

Joseph K. on

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Obed B. on

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The young lady working there was very nice, upbeat, outgoing, and very knowledgeable. She answered my questions and processed me rather quickly. It was nice to have this rate of service at the end of a long day. She is definitely an asset. The truck and dolly were as expected. I will strongly recommend this Uhaul location. Thank you!

Jeff M. on

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The office was extremely helpful, I would recommend this location to anyone.

Joseph P. on

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DEWAYNE E. on

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Belinda R. on

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Get them to call Google and reset their pin reset so their location shows up correctly.

JIMMY U. on

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Great and friendly customer service.

brandon W. on

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I have been here a couple times now for truck returns and rentals and in every interaction, both on the phone and in person, the customer service was outstanding. They made everything so quick and easy and I felt appreciated by the friendly staff. Thanks very much!

pauline A. on

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greg C. on

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Patricia B. on

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They are friendly, knowledgeable and accommodating.

John S. on

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Courtney at this location is an absolutely wonderful representative of U-Haul. She's very friendly, very helpful, and very professional. It's because of her that I continue to use U-Haul for all of my transportation needs.

Mel L. on

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Great service. Thanks

FRANK W. on

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John P. on

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Thomas C. on

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Charles B. on

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Paul Z. on

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Excellent customer service! Thank you very much for your assistance! Will definitely call on y'all again for services!

James F. on

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steve A. on

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Gary H. on

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Neil H. on

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Linda S. on

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Amber was extremely helpful; therefore, I plan to return to this location for future U-Haul rentals.

REGINA P. on

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KEITH T. on

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Brendan L. on

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Pam C. on

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I would make it more clear that they are looking at a "preferred" location. The location where I ended up picking up the truck was 9 miles from the house, so I was already 18 miles into my 130 before I ever started on my one way trip.

STEPHANIE S. on

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EDWARD S. on

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Nothing this was a smooth transaction

Edwin S. on

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TIMOTHY P. on

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Larry M. on

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Bryan V. on

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Erik M. on

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Timothee H. on

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Mark H. W. on

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Fred H. on

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Excellent service

David R. on

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Excellent experience. Was referred by the U-Haul office on Hwy 72 in Madison when they didn't have the two-wheel dolly trailer. Very kind of them to call and confirm that the Old Railroad Bed office had the trailer before we drove over. Both offices were superb and professional.

Stephen R. on

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Emily G. on

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My experience with storing here was smooth and easy. They had great customer service!

Ramona T. on

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Everything was great. The personnel were very helpful and we felt out belongings were safe stored at Storage Solutions.

Benson B. on

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This location is also a self-storage place, so she let me put my car in the gated area to keep it safe. Much appreciated!!!!! Many thanks.

Tom N. on

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Moved my travel trailer out to covered RV storage. At present you do not have cover RV storage available

JEFF R. on

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Nicest, cleanest, fast service, if I needed a storage location in Madison I’d go here.

Ramona T. on

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Nothing

Devonna C. on

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The facility more than served our purpose and staff was awesome!

laurentis B. on

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Ebony O. on

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TIMOTHY C. on

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I would recommend this facility to everyone! If we weren’t leaving the area we would still be renting from them!!!!

RICHARD S. on

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Using this facility was a great experience!

Greg G. on

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Our unit has or had termites. We had damage caused by termites.

Marlin H. on

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Tom N. on

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No problems with facility

deb C. on

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Jaslyn J. on

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yolanda S. on

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Everything ok

David R. on

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We are storage customers at this location the staff is fantastic

Oscar G. on

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Thank you for the great service

Elisa A. on

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Kourtney was so great to work with. She made a stressful day better. If I ever have need of a truck again, I will go to the same location.

WENDALL M. on

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I felt like the place was secured. I would rent again if needed.

Landry B. on

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Thanks for the unit!

DARREL C. on

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Second time I have used this facility as additional space was required

ROBERT T. on

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We felt our items were secure.

Tim B. on

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Thanks

Lauren S. on

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Clean and affordable storage

James A. on

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David U. on

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roger W. on

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Will M. on

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CHARLES P. on

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Most of the time i couldn't get access to my belongingsdue to the fact i never got any statements, so access was denied.

allen D. on

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mike D. on

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hugh B. on

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Randy S. on

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I have used storage solutions several times in the past 6yrs, sometimes for long periods and sometimes for just a couple months, each time I have been treated excellent. I highly recommend them.

Dorothy K. on

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Nothing to add as of today. Thanks for the service.

Emily D. on

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Lawrence R. on

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The employee who handled my rental was excellent. The trailer was in great condition and pulled very smoothly.

BRENETTA J. on

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I definitely recommend this storage place to everyone.

JEAN F. on

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Very professional and informative staff. They worked efficiently to accommodate requests and were very pleasant. Would definitely recommend.

NOAH W. on

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George W. on

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Kourtney Millious was most kind and considerate. We will recommend her and this location to our family, friends, and co-workers.

Elmer M. on

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Bill S. on

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Stephanie F. on

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Russell W. on

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David M. on

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DONALD L. on

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Outstanding Customer service

Timothee H. on

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In 22 years of using U-haul as a father, moving my family 12 times, this was the nicest experience ever: cleanest, fastest, and most friendly.

Derek C. on

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Patrick E. on

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Geoffrey O. on

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Greg J. on

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James H. on

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Delia B. on

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Everything went as smoothly as I can imagine. Great staff at location.

Nathan B. on

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Trailer I originally rented lights did not work but was easily changed to a newer trailer that worked great

lisa V. on

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Barry F. on

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Outstanding service from this location.

John S. on

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Courtney was a great help and very friendly to our needs.