Customer Reviews for Storage Solutions
(U-Haul Neighborhood Dealer)

372 reviews

1111 Old Railroad Bed Rd   Madison, AL 35758

(256) 929-6840

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(256) 929-6840

1111 Old Railroad Bed Rd
Madison, AL 35758

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing the rental store was great and worked with me.

JOSEPH C. 
Rating:
3.0

Some of the blankets were damp some actually wet and could not be used. Also the facility did not have all the blankets we requested. Ended up having to use some of our own

WILLIAM W. 
Rating:
5.0

User friendly, professional, helpful, and knowledgeable staff

JOEL T. 
Rating:
5.0

Very Friendly and polite! Love this place!

CESAR B. 
Rating:
5.0

Customer did not leave a comment.

Donna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTIN C. 
Rating:
5.0

Staff was always friendly and helpful. Facility was always clean, lighted, and driveways are nice and large.

Whitney M.  |  Overall Experience 
Rating:
5.0

The Uhaul customer service specialist that helped me with renting the truck was very polite and provided exceptional customer service. I have rented at several Uhaul locations over the years and this location provided the top notch customer service. Overall, I was extremely satisfied.

JAQUILLA W. 
Rating:
5.0

Customer did not leave a comment.

Ryan O. 
Rating:
4.0

Customer did not leave a comment.

RYAN O. 
Rating:
3.0

Customer did not leave a comment.

LANCE W. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Equipment was good condition. Service was fast and accurate. Staff was friendly and efficient.

ERNEST S. 
Rating:
5.0

Nothing. The employees were professional, courteous and very kind

ROBERT W. 
Rating:
5.0

Excellent service, very accommodating.

Tyler A. 
Rating:
5.0

Customer did not leave a comment.

Deborah P.  |  Overall Experience 
Rating:
5.0

Thanks for being a safe, secure place to store our RV. It is a very clean facility and we never worried about our motor home being parked there.

Ben V.  |  Overall Experience 
Rating:
4.0

Your checkout and check in was difficult - I went to the correct place and the location service could not tell I was in the right place. I had to check out and in over the phone - the people were very friendly and helpful but it took way too long to check in/out. Please fix your system.

MONTE P. 
Rating:
5.0

Customer did not leave a comment.

JEFF P.  |  Overall Experience 
Rating:
3.0

Actually answer the phone in the case there are issues. Provide the equipment that was included in the rental agreement because I did not have my dolly that I needed. The app timed out on me and I tried to call but none answered or helped during my return

Lashena G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Overall this is the best place I have rented from. Staff is top notch. faculties are clean and well maintained. I would (and do) recommend this place to anyone.

Shawn N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

JAIMA B. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Y'all were amazing!

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

WENDELL H. 
Rating:
5.0

Excellent facility and staff! Would absolutely recommend.

Robert P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCUS B. 
Rating:
2.0

The trucks are clearly not cleaned in between customers. Eyeglasses, toothpicks, gum in gum wrappers, mud and cigarette ash were in two of the trucks I had to choose from today.

Tiffany J. 
Rating:
5.0

Customer did not leave a comment.

Caleb M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Ray H. 
Rating:
4.0

Customer did not leave a comment.

Sherresa L. 
Rating:
5.0

Everything was excellent!

Maribel R. 
Rating:
5.0

Customer did not leave a comment.

Katherine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy B. 
Rating:
5.0

Customer did not leave a comment.

Kevin E. 
Rating:
4.0

Customer did not leave a comment.

Brennen P. 
Rating:
5.0

Customer did not leave a comment.

Christopher T.  |  Overall Experience 
Rating:
5.0

Excellent staff members. Thanks again!

john H. 
Rating:
5.0

Customer did not leave a comment.

David D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jannise D. 
Rating:
3.0

BUT the customer service rep when I picked up could've been a lot more better than she was. Just very hateful and not nice at all! Short answers and not very helpful

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Nicole Q. 
Rating:
5.0

The staff was very helpful, kind, knowledgeable overall Great overall experience

John S.  |  Overall Experience 
Rating:
5.0

Everyone was very professional and helpful and the pickup went smoothly.

Franklin F. 
Rating:
5.0

Customer did not leave a comment.

Ann Margaret A. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Doreen C. 
Rating:
1.0

Customer service was horrible. I arrived at 8:55 AM to pick up the trailer for a 9 AM appointment. The door was open so I walked in. The lady behind the desk rudely informed me that they were not open until 9 AM. She argued with me that sign was not on and asked me to leave. I went back out and sat in my truck awaiting 9 AM. I watched another couple go in a few minutes later. I patiently waited until exactly 9 AM and went back in. I was surprised to see the couple that arrived after me being helped and almost finished with their paperwork at 9 AM. The lady in charge directed me to her assistant who was unable to complete my rental as she was being trained. In the meantime another customer walked in the was immediately helped. The lady seemed to bend over backward for this customer, giving her $10 off and then a free frig dolly. I had to stand and hear lots of talk before the second customer after me was leaving the store with her rental. Finally the senior employee completed my rental paperwork and I was allowed to drive through and pick up the trailer. She continued her rude attitude throughout the process. I will never come back to this location again.

Stephen H. 
Rating:
5.0

Staff was excellent in customer service provided. I would highly recommend this location based upon customer service alone ... The two women were great on rapid paperwork turn around and explaining paperwork I'm familiar with but 8 always need a refresher. Only small problem was receiving email generated automatically that i needed to do a walk around tgevvan to look fur any damage. I dud buy insurance which I'd hoped would cover any damage issue. Luckily I dud no damage and there was no obvious signs previous renter did any damage but I'd hoped the woman doing my paperwork would have walked around van with me the BEFORE I left property. Only other slight problem was a van that had Alabama red clay in it and outside was dirty. I hope UHAUL COMPANY will be putting in place a practical cleaning method that includes some kind of disinfecting for COVID between renters. That build mean another person put to work locally and offer renters a sense of security to any uhaul renter over any possible exchange of respiratory droplets fluid exchanged with SMALL possibility of passing on COVID-19. unknowingly. Ty for the above & beyond services by two women beyond just their paperwork services.

Mary A. 
Rating:
5.0

Everyone here was truly professional--they answered all of my questions and the equipment was ready when I needed it. Very friendly atmosphere and I highly recommend them.

Frank F. 
Rating:
4.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Arthur M. 
Rating:
5.0

Beyond helpful and very personal. Answered every question before I even asked and happy to help. Made our move very easy and went above and beyond to make sure I had a easy drop off.

Rebecca B. 
Rating:
1.0

Better customer service. Honoring reservation guarantee that is on the website. Providing alternatives if reserved vehicle is not available.

Jaime M. 
Rating:
5.0

Fix your website so that it is user friendly. Get more truck inventory. Seriously, only one 10 foot truck available in Huntsville Alabama on a Tuesday in October???

John D. 
Rating:
5.0

Customer did not leave a comment.

Phin J. 
Rating:
5.0

Check the fluid levels; I was able to use the windshield washers only a couple times and then it was empty. Otherwise an excellent ride!

Olga W. 
Rating:
5.0

Easy rental process.

Roy A. 
Rating:
5.0

Great experience.

Roy A. 
Rating:
5.0

I have rented from Storage Solutions several times and they have never ceased to be excellent.

Scott C. 
Rating:
4.0

There was body damage on the trailer when I picked it up. I was not asked to inspect it. On my phone i did get a link to inspect the trailer which was very useful. I don't think the people that I rented the trailer from saw the damage. Plus I felt rushed out of the parking area, and that was one of the reason I did not notice the damage immediately.

David G. 
Rating:
5.0

Staff were all friendly and proficient. Equipment was ready when requested and in excellent condition. Highly professional on every level. Thank you!!!

Franklin F. 
Rating:
3.0

Customer did not leave a comment.

Joshua J. 
Rating:
5.0

Great experience!

Rodriquez S. 
Rating:
4.0

Customer did not leave a comment.

Christine L. 
Rating:
4.0

Truck had hangers,leaves and uhaul blanket in back. Cab had drink bottle and cup holder under/behind seats. Three individuals in office and only one wearing mask that one did not cover nose. Alabama is currently a mandatory mask state for good reasons. Overall customer service was good. Picked up truck and dropped off with no issues.

Curtis W. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Rosie N. 
Rating:
5.0

I had trouble at another location picking up a truck and was sent over to this location. They did everything they could to make up for the bad experience. It was a bright point to my day

Lucas R. 
Rating:
5.0

Customer did not leave a comment.

Byron M. 
Rating:
4.0

Preresitered on line even uploading my drivers license and credit card info only to have to do it again at the office, waste of time. But rental itself went well and trailer was available and in good shape.

James J. 
Rating:
5.0

Customer did not leave a comment.

doreen C. 
Rating:
5.0

Customer did not leave a comment.

Steve Y. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Deborah R. 
Rating:
3.0

Some of the employees seem to not like working there. You can see it on their faces.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
4.0

I was concerned to leave car hauler unlocked by the street. Thankfully a storage customer let us in to park it with other trailers inside the fence. GENERAL RETURN COMMENT: Texts kept giving a link to use to return the trailer, but the link never took me to a return page - just to a page describing rental procedures etc. NEED A BIG BUTTON ON THE LANDING PAGE THAT PLAINLY TAKES YOU TO RETURNS.

CHARLES N. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M. 
Rating:
5.0

Customer did not leave a comment.

Elvyn B. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Bobby B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

Ramazan A. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Keith F. 
Rating:
5.0

Customer did not leave a comment.

Douglass O. 
Rating:
5.0

Nothing excellent thanks

David T. 
Rating:
3.0

Dropped off my trailer after hours. There was very little parking and its colocated with a privately owned storage business and there was lots of traffic in and out of the access gate making it difficult to properly park the trailer.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Beth N. 
Rating:
5.0

Everyone was great!

Shanna K. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Picking up our truck was incredibly easy and the staff was very helpful!!

Floyd G. 
Rating:
4.0

There were short blankets that I had already reserved so I had to go to another location to pickup the remaining blankets which took a lot of additional time.

David S. 
Rating:
5.0

The interior was very dirty. Drinks had been spilled all over the holder area and trash on the floor. The rear compartment had trash in it as well. An old lighter and paper all in it. Great location and people who made it easy.

philip T. 
Rating:
5.0

Fantastic friendly service! I will definitely be back ??

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

Aaron T. 
Rating:
5.0

Customer did not leave a comment.

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

KEN S. 
Rating:
3.0

Open later than 5pm, to give working class people a chance to make it there on time.

CHADDEUS J. 
Rating:
5.0

Friendly and efficient service. Great staff, good equipment. Accurate billing. I would recommend.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

My experience with storing here was smooth and easy. They had great customer service!

Emily G.  |  Overall Experience 
Rating:
5.0

Everything was great. The personnel were very helpful and we felt out belongings were safe stored at Storage Solutions.

Ramona T.  |  Overall Experience 
Rating:
5.0

Moved my travel trailer out to covered RV storage. At present you do not have cover RV storage available

Tom N.  |  Overall Experience 
Rating:
5.0

The facility more than served our purpose and staff was awesome!

Devonna C.  |  Overall Experience 
Rating:
5.0

I would recommend this facility to everyone! If we weren’t leaving the area we would still be renting from them!!!!

TIMOTHY C.  |  Overall Experience 
Rating:
5.0

Using this facility was a great experience!

RICHARD S.  |  Overall Experience 
Rating:
4.0

Our unit has or had termites. We had damage caused by termites.

Greg G.  |  Overall Experience 
Rating:
5.0

No problems with facility

Tom N.  |  Overall Experience 
Rating:
5.0

Thank you for the great service

Oscar G.  |  Overall Experience 
Rating:
5.0

I felt like the place was secured. I would rent again if needed.

WENDALL M.  |  Overall Experience 
Rating:
5.0

Thanks for the unit!

Landry B.  |  Overall Experience 
Rating:
5.0

Second time I have used this facility as additional space was required

DARREL C.  |  Overall Experience 
Rating:
5.0

We felt our items were secure.

ROBERT T.  |  Overall Experience 
Rating:
5.0

Thanks

Tim B.  |  Overall Experience 
Rating:
5.0

Clean and affordable storage

Lauren S.  |  Overall Experience 
Rating:
1.0

Most of the time i couldn't get access to my belongingsdue to the fact i never got any statements, so access was denied.

CHARLES P.  |  Overall Experience 
Rating:
5.0

I have used storage solutions several times in the past 6yrs, sometimes for long periods and sometimes for just a couple months, each time I have been treated excellent. I highly recommend them.

Randy S.  |  Overall Experience 
No reviews have been submitted for this location.

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