Customer Reviews for Storage Spot

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Spot

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CAROL C.
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Very helpful and accommodating when I needed to downsize the truck.

ANTHONY M.
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Customer Service excellent

RAYMOND C.
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Great location and great service. Thanks.

GINA H.
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Customer did not leave a comment.

TOMMY S.
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When a client is reserving a piece of equipment to be towed , tell them what size ball is required.

MICAH S.
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Customer did not leave a comment.

ANDREW L.
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Outstanding with everything. Service is excellent!

LOUIE G.
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Customer did not leave a comment.

Richard P.
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Customer did not leave a comment.

Todd C.
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Customer did not leave a comment.

PAUL C.
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I was charged twice even though it was turned in on time

Kenneth A.
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Customer did not leave a comment.

RONALD GENE B.
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Customer did not leave a comment.

RUSSELL D.
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Jess Manager, was exellent. She is a true Customer Service professional. She demonstrated an effective, articulate, communication style that was outstanding. She has one our loyalty to rent from this location in the future.

SHANDRE N.
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The return instructions should have been more clear.

ALEXZANDER C.
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Customer did not leave a comment.

DAVID P.
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Ms JacksonI was very helpful and professional with assisting me. I will be returning to this location when I need to rent a truck again.

KEVIN C.
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Customer did not leave a comment.

Donald T.
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Customer did not leave a comment.

Michael J.
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Customer did not leave a comment.

Frank M.
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Customer did not leave a comment.

kirk N.
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Address the tech issues that brought complications and delays in the after hours return of the truck. Also I thought it unnecessary to ask if I wanted to rent a dolly/hand truck to move heavy objects when they could have simply just informed me there was one available in the truck if necessary, and that I'd only be billed for it's use if I in-fact actually used it, which would be obvious seeing the clipped zip tie were that to occur. Instead however I ended up renting one at their inquiry if I was to need one, so I rented it just to be on the safe side. All that was an unnecessary expense, and again, I say I should have just been informed of it's availability in the truck with the expense conditions if I were to use it.

Tina C.
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Customer did not leave a comment.

Kevin S.
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Customer did not leave a comment.

GRAHAM F.
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Customer did not leave a comment.

Michael A.
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Customer did not leave a comment.

MARK H.
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Great service!

JAMES B.
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Great customer service, very professional team at this location.

Jeff E.
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When I arrived, I realized I needed a slightly different trailer, they had what I needed available and was an easy and quick change to the order. Good customer service.

Cynthia H.
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Customer did not leave a comment.

Jonathan L.
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Dealing with Uhaul from start to finish had great service and great product!

Lynden W.
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In and out with great customer service. But when picking up your vehicle, parking needs to have a better set up.

Mike M.
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Very easy.

AUSTEN E.
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Call in advance when the truck has not been returned by precious renter so we can plan accordingly

ARMANDO R.
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Customer did not leave a comment.

Albert C.
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great service in and out quickly.. self check in is a great feature!

WILLIAM E.
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The young lady at the counter was very nice and made renting the trailer a breeze

Sheila C.
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They are the best and they make sure things are easy for you as possible. I love this place. Thank you, U-haul family.

RUBEN M.
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N/A

Victoria W.
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Customer did not leave a comment.

RITA T.
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Customer did not leave a comment.

ERNIE C.
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Customer did not leave a comment.

debbie S.
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Your website is terrible. It took me 50 minutes to pick my truck up because the website wasn't working I had to have it reset twice with your customer service rep in order to get it to work. Changed the order twice 3 days before I was to pick up the truck and I had to call and straighten out. I Will not be using U-Haul again!

ARIEL H.
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Customer did not leave a comment.

Roxanne B.
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every thing was done to my satisfaction I will always go back their.

LUIS O.
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Customer did not leave a comment.

Benjamin F.
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I liked the cheat sheet that the agent put with the contract for afterhours drop off. Found it very helpful and made the experience go much smoother.

Lawrence W.
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Customer did not leave a comment.

Carla J.
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Customer did not leave a comment.

GREGORY S.
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Always awesome. I've been there 3 times in the past month. The first 2 times, Jessi helped us and she was awesome. This time we met Daniel. Also awesome!

Bonnie P.
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My receipt said I have till 700 pm to drop of truck and trailer. They were closed at 600pm left key in drop off box.

ARTHUR A.
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Customer did not leave a comment.

RONALD G.
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Customer did not leave a comment.

ANTWINE B.
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Nothing

JAMES W.
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Customer did not leave a comment.

DANIEL W.
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Jesse and Daniel are outstanding in customer service.

Angela C.
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Customer did not leave a comment.

Michael D.
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Customer did not leave a comment.

GREGORY S.
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I have rented vans twice this past week. Jessi is very helpful and friendly! Thanks.

Kenneth L.
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Customer did not leave a comment.

ANTHONY O.
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I got a email 2 days before my reservation they had to move my pick up location because of Inventoy.... which was 25 minutes from my house I called the number and the girl was great. I came to pick up my truck I did online checking and then it wouldn't let me so I called U-Haul at 6 PM on a Friday night when I was supposed to pick up my truck for my move and the person who had the truck before us didn't return it on time and they forgot to call us they didn't have another truck the entire night they only had a baby truck with a trailer when I had a 20 foot try and it was 55 to 60 miles from where I live so then I had to do move my move and movers for the next day and pay see a fee to the movers. The lady on the phone was not to bad but could have been better... go to pick up lady wasn't the best but wasn't the worst .... hope she got her coffee and water like her and the guy we're talking about ...... not even an I'm sorry nothing.....

JOHN P.
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Customer did not leave a comment.

THURMAN P.
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The Manger J.Jackson was extremely knowledgeable and helpful five stars

STEVEN D.
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Customer did not leave a comment.

Rocky K.
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Customer did not leave a comment.

Katherine L.
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Customer did not leave a comment.

DAVID B.
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The office is a bit unhandy for returns and pickup

Bonnie W.
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Very efficient experience.

DENIS A.
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Customer did not leave a comment.

Ismael E.
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Customer did not leave a comment.

ALFREDO A.
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Great customer service

JULIUS M.
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Great

O'Brian R.
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Doug and Betsy helped out a hurricane victim by making his drop off easy and convenient. They were amazing, and so was their location. They made sure anytime I need a uhaul I will be absolutely using their location to do business. 5 stars all around.

RICHARD B.
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New set up was a little confusing but overall it was good. Maybe more signage to help old guys like me? rb

Erik H.
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Employees did not wear mask. That's scary. Wouldn't come back.

WILLIAM D.
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Customer did not leave a comment.

MICHAEL A.
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Customer did not leave a comment.

SAMUEL S.
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Excellent customer service when picking up and dropping off personnel

JOHN R.
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Customer did not leave a comment.

DEBORAH L.
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Customer did not leave a comment.

Maricia D.
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Customer did not leave a comment.

Maria G.
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mention that if you use the drop box , you will get charged a fee I brought uhaul back early

ALAN B.
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No one was there when i dropped it off

Gary F.
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I tried to do the reservation online but there was no “yellow box” on the lot, no way to know which truck to use. After messing with the online reservation, I still had to go inside. The online part was a total waste of my time.

DAVID C.
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road difficult to pull out as traffic will not move over

JAMES R.
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Thank you Maira and Doug

DANIEL P.
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Customer did not leave a comment.

HENRY F.
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Fast service, friendly staff

Matthew L.
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Thank you

Tina A.
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I had an absolutely horrible experience with this location when picking up my reserved uhaul, the gentleman said my “quote” was incorrect and changed the price to reflect a higher and different quote, I told him that was not correct and requested to speak to the manager, he called someone who name is also Daniel, and he sad well “that's the price” I said that's not what I was quoted.....He began to argue with me and I asked him to check the notes, he finally did and changed it to the original price I was quoted for after a long 30 min. unprofessional conversation. One of the guys said his name is Daniel Tres... (721002) and he voluntarily provided his badge number as well. The other guy name is also Daniel his last name is Gonzales Bottom line, very unprofessional and I will not use that location ever again!

Dennis F.
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Doug and Jessie were absolutely amazing they went through everything I needed to know it was quick and easy to pick up and then to drop off.

David N.
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I think there was something wrong with the trailer. My vehicle overheated, and later on I almost ran out of gas. I normally get 20 miles per gallon hauling a golf cart on this size trailer and only got 12 miles to the gallon. I left a message over the weekend and yesterday and still no reply...

Charles B.
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Customer did not leave a comment.

Leopoldo P.
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Customer did not leave a comment.

DAVID A.
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The front driver door seemed to be opened when it closed. Not sure why...it felt dangerous.

Eugene G.
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Customer did not leave a comment.

Kieth B.
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Inspect the welds on the utility trailers! Mine had two broken welds and one cracked pipe rail!

matthew F.
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I reserved a 26' truck on the 10th and the day before I was supposed to pick it up they call and tell me their wasn't one. That really pissed me off! I had no time to get the right size truck. I had to do 2 trips. That doesn't seem bad but I had movers lined up and they would charge me to do a second loan. So me and my wife and to load and unload the second truck.

DEBORAH M.
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They went over and beyond to help me. It was a great experience.

Gabrielle C.
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Thank you.

Diane V. | Overall Experience |
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They are always friendly & efficient at West Valley RV. I store 2 vehicles there over the summer. They had them ready to go when I got there to pick them up.

No reviews have been submitted for this location.

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