Customer Reviews for Storage Spot
(U-Haul Neighborhood Dealer)

641 reviews

507 E Van Buren St   Avondale, AZ 85323

(623) 738-1125

Location Hours

  • Monday - Thursday:
    8 am - 11:30 am / 12:30 pm - 4 pm
  • Friday:
    8:30 am - 11:30 am / 12:30 pm - 4 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(623) 738-1125

507 E Van Buren St
Avondale, AZ 85323

Services at this Location:

Location Hours

  • Monday - Thursday:
    8 am - 11:30 am / 12:30 pm - 4 pm
  • Friday:
    8:30 am - 11:30 am / 12:30 pm - 4 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/30/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Well, the guy that usually helps me out had a newbie today, however, Sawyer is awesome, I have been there multiple times because of Sawyer. He smile, he chats will he's putting your info in to the computer, he is friendly and approachable and good at what he does. Thanks Sawyer...

Johnnie T. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
5.0

Customer did not leave a comment.

Otis M. 
Rating:
5.0

Customer did not leave a comment.

Christian M. 
Rating:
5.0

Customer did not leave a comment.

Godfrey H. 
Rating:
5.0

The l pick up location was great. However it was 45 mins from my home. The equipment was great. However the booking experience was a nightmare! I booked a 20' truck a month before my move. The web site indicated “no availability”. However I got a phone call from uhaul telling me that that was normal policy and Inqould get a call the week before my move telling me where the truck could be picked up. The Friday before my Monday move I got a call telling me there were no trucks!! Eventually after speaking with the supervisor a smaller 15' truck was located. I got several texts asking me to tow a trailer to different locations for a monetary compensation. So Incalled and was surprised to be able to book a 6x12 trailer at a different location from the truck. When I go there, no trailer. I got a call later in the day telling me there was now a trailer so I had to drive back 30 mins in the truck to pick it up

Peter N. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO T. 
Rating:
5.0

Very helpful!

Juan V. 
Rating:
5.0

My overall experience was great from the customer service representative who got me to a place that had a trailer I had reserved to the very friendly representative where I picked up the trailer.

andrew W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Have Cruise Control in the truck!

William A. 
Rating:
3.0

The man working there was great! Very good customer service. Just an awkward location to find.

Amy W. 
Rating:
5.0

Customer did not leave a comment.

Albert M. 
Rating:
5.0

Customer did not leave a comment.

Madinah H. 
Rating:
5.0

The new manager is doing a good job and I appreciate everything he does for us

PAUL M. 
Rating:
3.0

The windshield was dirty and the cab was dirty as well.

LISA L. 
Rating:
5.0

Customer did not leave a comment.

Kekoa F. 
Rating:
5.0

Customer did not leave a comment.

KYLE B. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Great customer service there, much appreciated.

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

BONGSOO K. 
Rating:
4.0

Customer did not leave a comment.

Enzley L. 
Rating:
5.0

Customer did not leave a comment.

Arnold R. 
Rating:
5.0

The staff was super helpful and friendly; we will return for a rental when we move in a few months!

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Todd N. 
Rating:
5.0

Great service all the time

Gilbert A. 
Rating:
5.0

Customer did not leave a comment.

FELIX B. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
1.0

I won't because l need it a 20 ft truck” they told me they didn't have it” but my son call after and they had it” they lied “ and this was not a rental overnight “ l had reserved this 2 weeks before the closing on my home” for 45 years l used uhall “ but l lost my faith on this corporation” plus customer services in main company is the worst of the worst “ l had the truck and storage server for 2 weeks” the sale of my house” and in 3 different times “ they couldn't find the reservations “ nor track nor storage “ imagen one representative told me to pick up the 20 ft truck from Tucson az “ and l live in Tolleson az and moving to Tolleson “ with gas prices at almost 5 bucks” people be smart before renting from uhall “ this cost me extra money frustration “ and l have a heart problem with pacemaker “ they dint give a crap “!

Silvestre H. 
Rating:
5.0

Customer did not leave a comment.

Rod P. 
Rating:
4.0

Customer did not leave a comment.

Prudencio M. 
Rating:
5.0

Customer did not leave a comment.

Danilo D. 
Rating:
5.0

Call the store itself, as the 1-800 line has NO clue what equipment and where they are! I called looking for a 5x9 trailer 1-800 said that there where NO 5x9 trailers within 56 miles, I drove by this location and he had at least 3 on the lot ?

DAVID G. 
Rating:
3.0

The staff wasn't friendly at all

spencer S. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
2.0

Customer did not leave a comment.

LIGIA S. 
Rating:
1.0

Didn't get the truck I reserved & wasn't told until an hour before pick up that they would give me a smaller truck.

Erika E. 
Rating:
5.0

can't think of anything

JO A. 
Rating:
4.0

We were never advised to drop off at the Avondale location

Karoline W. 
Rating:
5.0

Great customer service!

dwayne T. 
Rating:
5.0

Great customer service

Erwin K. 
Rating:
4.0

Just waiting for emailed receipt. Everything else was great. Will use again.

Jesus C. 
Rating:
5.0

Very friendly, good people

Christopher L. 
Rating:
3.0

Need to check the tire/wheel rotation

David M. 
Rating:
5.0

Customer did not leave a comment.

dwayne T. 
Rating:
5.0

Customer did not leave a comment.

Omar R. 
Rating:
5.0

Damien was super awesome and helpful!

Nikole P. 
Rating:
5.0

We enjoy working with you all because they're friendly fast and efficient their manager Damien is always on the ball and on top of everything and he sees all of our needs he's a blessing Thank you U-Haul for everything we appreciate it

PAUL M. 
Rating:
5.0

Damien was AMAZING. Customer experience here is at another level. They made our moving experience hassle free. If I ever need great service I know exactly where to go.

Jesus B. 
Rating:
5.0

Excellent as always

FULGENCIO V. 
Rating:
4.0

Customer did not leave a comment.

Abigail G. 
Rating:
5.0

Hate the mobile app. The in person rentals are so much better. Damian does a great job and is very personable.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

Brad Y. 
Rating:
2.0

they were open till 2pm supposedly. couldn't reach them with 3 phone calls from noon-1pm, when I got there the gares were closed so I dropp trailer and the next day I got an invoice for another day. Should be reveresed.

David M. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Make sure truck beds are clean

Sandra B. 
Rating:
5.0

Good and quick service!

KATALINA P. 
Rating:
3.0

I had a mobile pickup but i had to wait tell the office to ooen up from lunch this is not the first time i had a problem but it will be my last i will not go there again!!

Frederick Y. 
Rating:
5.0

Customer did not leave a comment.

HALEY H. 
Rating:
5.0

Excellent service as always

Fulgencio V. 
Rating:
5.0

I would like to add that the employee I had help me named Damien helped me with my stuff and delivered nothing but great service. He was very helpful and efficient.

EVA C. 
Rating:
5.0

Great customer service. Damian helped us out and made the process so fast and easy. He was even able to get us a truck early since we arrived early. Highly recommend this place.

Segen A. 
Rating:
5.0

Customer did not leave a comment.

Judy G. 
Rating:
5.0

Doug was extremely helpful to us in Avondale

Mike M. 
Rating:
4.0

Customer did not leave a comment.

ANDRES T. 
Rating:
5.0

Excellent customer service very helpful and professional.Thanks

Jerry J. 
Rating:
5.0

Customer did not leave a comment.

MARK A.  |  Overall Experience 
Rating:
5.0

Be sure the customer knows where to park upon returning, and what the return procedure is.

David A. 
Rating:
5.0

The day started out bad when I arrived at my initial location that I've had a reservation for a 20' truck for 2 weeks tells me that they don't have it and it's not a guaranteed reservation location. But when the very helpful representative that I spoke with on the phone was able to find me another truck available in a reasonable distance, things started looking better. DAMIEN the associate that helped me at this location was amazingly helpful the moment he helped me. His professionalism and ability to work with the situation I was having was great. I would use this location again just because of him. Thank you!

andrew H. 
Rating:
5.0

Great service

SHAHO A. 
Rating:
5.0

Maybe include specifics like hey bring your own reciever for the trailer if your gonna rent one 😉 all in all a good experience and got the job done! Ask for Damien he's awesome

STEVEN B. 
Rating:
5.0

Damion is a real good manager. He always takes care of us. we really appreciate him and the U-Haul team.

PAUL M. 
Rating:
2.0

The van was missing a driver side door lock, which is a major security problem. The person who checked me out did not give me good directions for where to hook up the tow dolly. After hooking up the tow dolly and putting my car on the dolly, they did not give me directions how to get out of the yard. This ended up costing me almost an hour while I tried to back up the truck with the tow dolly and the car. I finally had to take the car off of the dolly, remove the dolly, then hook everything back up together again after I had turned the truck around. Also, the spring loaded pin that holds the ramp in to the tow dolly broke while we were in transit, causing the ramp to strike the ground and throw sparks.

James M. 
Rating:
5.0

Amazing service. Staff was very friendly and helpful. Trailer I rented was in great condition.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Stephanie G. 
Rating:
5.0

Nothing. Check in and out was quick and easy. Staff is friendly and goes beyond to help. I set my reservation for a different location in error and they worked to change over to their location so I didn't have to backtrack. Will rent here again.

Jennifer A. 
Rating:
5.0

Damien was so helpful.

Jennifer E. 
Rating:
5.0

The manager Damien was really great, very helpful and was very polite. When a problem happened he handled it very professional and resolved the issue to my satisfaction. I would proudly refer out U-Haul to all my friends and family. You need more employees like Damion. thanks for everything you do.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

bennie H. 
Rating:
5.0

Aside from nothing working online properly, it was wonderful. But Damien was a prince, very professional, friendly and efficient! To be honest, i don't think I've ever been in and out of a U-Haul location as quick as with this location! And this is my 3rd U-Haul rental within the last 7 days! Keep up the good work!

Howard D. 
Rating:
4.0

Customer did not leave a comment.

Jessie Y. 
Rating:
3.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

NOT the old, grumpy, impersonal U Haul people I was used to dealing with all my life! The gentleman in the office was nice, personable & informative. So was the guy helping with the equipment! When I checked in to return the tow dolly I rented, I expected to have to pay for another day, because I was about an hour late. In the past, if I was one minute late, I had to pay! They were super cool about it! I actually initiated my rental at another location, but was redirected to this location. I'm glad it happened. Turns out they have cheaper, nicer storage for my RV, as well as a totally separate RV repair business on the same property! I'll absolutely rent from them again! ...You should too!

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Diana C. 
Rating:
2.0

Have someone available during regular business hours who can explain rental expectations and agreement, and not default to online pickup and drop-off via lockbox.

David W. 
Rating:
5.0

Adentro d la cabina muy limpio por afuera el video poquitito sucio los empleados muy muy amable. .en esta ubicacion muchas gracias 👍

Concepcion A. 
Rating:
5.0

No issues with my rental.

Clifford E. 
Rating:
5.0

Damien was awesome! Would definitely use again!

Victoria R. 
Rating:
5.0

Damien was amazing made sure everything was in prestige condition and explained the entire process in detail, will deff return and use this location again. Recommending it to all my friends and family!

Alfredo B. 
Rating:
5.0

Customer did not leave a comment.

Analisa C. 
Rating:
1.0

make sure you check them in right and deconnect the damn car dolly if someone else is picking up

Coleman J. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Showed up at last min and was taken care of very well

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

dwayne T. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
1.0

We showed up to pick up the trailer, trailer demintions not as described. Too narrow to haul our ATV. Price quoted was not true. When we showed up to return the trailer, no Uhaul employees were on site, and the gate was locked. And they overcharged me

Tracy S. 
Rating:
5.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

Customer did not leave a comment.

Rafael M. 
Rating:
5.0

Just found a placecto live no problems with the facilities. Thank you

valarina f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald M.  |  Overall Experience 
Rating:
5.0

Not having access on Saturday after 2 pm and Sunday is the REASON I moved out! On the weekends when I want to use my Motor Home I could not even get it out of your locked up lot. Totally Ridiculous 🤬

Dennis G.  |  Overall Experience 
Rating:
5.0

Damien and the staff went above and beyond and helped us through a crazy local mive and took care of some issues we had and we would recommend this location as having good customer service

Arthur N.  |  Overall Experience 
Rating:
5.0

No security cameras. Our catalytic converter was stolen while there. Our rent went from $51.50 to $103.00 with absolutely no improvements. The dump is inconvenient. No place to wash your vehicle. The person running the office is arrogant and unable accept responsibility.

LEE H.  |  Overall Experience 
Rating:
5.0

lack of access on weekends and after 5pm weekdays was an issue/challenge

Bill C.  |  Overall Experience 
Rating:
5.0

None

James H.  |  Overall Experience 
Rating:
5.0

This place is a little different than many U-Haul storage facilities. You can only come in when open 6 days a week but for my vehicle storage needs was perfect. But the best asset was Jessye the manager. Extremely helpful and what a great sense of humor and personality. She is worth the experience all by herself. Can’t wait to store my motor home there when it comes time.

Charles H.  |  Overall Experience 
No reviews have been submitted for this location.

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