Very friendly staff
Kevin P
Customer Reviews for Storage Suites LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nasty truck, cigarret smell, very dirty, no AC.
RICARDO BI dropped it off after hours.
James RGreat experience! The equipment was clean and well maintained, and the service was excellent. I would definitely recommend this location to friends and family.
Tiago SNothing as far as I can see.Everyone was friendly and professional 💯 Gerry attended to me making sure I got the proper equipment. Super Friendly, Easy Going Guy.😀 Kudos to U-Haul, Gerry & Crew
Joseph aThe truck inside smelled like cigarette smoke and my stuff then stunk like it from being in there. So gross.
MELISSA WCapable friendly staff!’ Great experience.
maurice kGreat staff
James PGreat place. I have rented from this location before. The guys were great!
STEPHANIE HEasy and convenient for my local move. The staff were friendly and helpful.
Georgea LHad an absolutely horrible experience at the first location with self pickup. Customer service switched me to this location. They checked me out fast so it was good. However I lost an hour with the movers I hired because I couldn’t pickup on time, the location was farther than the original from my house so I had to pay for extra mileage AND the first location had no one available to pickup the truck but a homeless person was outside showering near the uhauls Which made the environment feel unsafe
Brentlee SI think Boynton location is better
Andrew TFriendly staff, and helpful during the process.
Alfredo Ctank was only 1/4 full when received
ken sThe men at this U-Haul location are professional and friendly and very helpful ! We will continue to here for our rental needs and will always recommend this location!
John BThe boys, there are top flight very attentive, very knowledgeable and make you feel like family
SALVATORE LConvenient and quick
Patrick W10 Stars! Amazing Customer Service! I can’t say enough wonderful things about this U-Haul location! The movers I had hired to move my daughter from Boca Raton to her new apartment in downtown Fort Lauderdale never showed up, and we had a specific move-in time at her building. I rushed to U-Haul in a panic, planning to somehow do it ourselves. From the moment I walked in, two wonderful young men immediately offered to help. Jason truly saved the day! He came to my home, took apart the bed, loaded everything into the van, drove to Fort Lauderdale, moved everything into the apartment, reassembled the bed, and even returned the van for me. Jason was incredibly kind, helpful, and went above and beyond anything I could have expected. What started as a stressful disaster turned into a successful move because of him. This location gets 10 stars from me! Thank you, Jason, for saving the day!
Suzanne DStaff was helpful and courteous.
Bern PJamie is a great guy.
Philip MGreat staff! Jason was super accommodating, couldn’t be more helpful with professional moving advice:). Would highly recommend!!
SANDRA YCustomer service was excellent and professional.
JOHN MGreat staff
James SWill return to this location for future retals.
Frederick CGene and gary are the best I have rented from you several times
ALAN LThe location and team there are awesome. The vehicle I had was not in great mechanical shape. I actually feared for my life over 40 mph. It has significant mileage on it and should have been changed out by now. AC did not work well but shake in steering above 40mph was defiantly not something I was ready for.
SCOTT IGot van with completely empty gas tank and flat tires. There were multiple service errors on the dashboard
Ignas JThe staff was nice helpful young men but unprofessional, unorganized and untrained.
Tina TJay was awesome, thank you
Vladimir SJames, the manager was very accommodating
ROBERT HThe truck was provided to me with 13 miles left in the gas tank. I put more gas in it than was originally given to me and they were unable to rebate/reimburse me. The guy also talked to me like I was stupid, unable to understand how to read a gas gauge. I was unaware how much gas the truck was initially supposed to come with as this was my first time renting one, however I did take a picture of how much gas was in there, with it being time stamped. The guy argued with me saying I should have told them before I left, although they did not make that aware to me prior to distributing the truck. The guy told me it’s simple to understand (reading a gas gauge). I also have pictures of how much gas was provided back into the vehicle afterwards.
Kassidy CEasy to get to and very efficient.
Walter DJean and Gary were amazing. Great location overall!!!
Dylan PProfessional and helpful service.
maria cI was charged for 5 gallons of gas even though I returned the truck at the same level of gas. I took a picture when I pulled out. More disturbing was that I was not able to reach anyone to talk about it after. I called multiple times and got no answer. Then when finally someone answered he put me on hold for 10 minutes. I rent from here often and I’m generally happily with the customer service, but I’m rarely able to reach someone by phone and they are not usually helpful over the phone.
AVI WTHis is a very easy to use location. They keep their trailers in perfect clean condition. The staff is always helpful in both hook up and disconnect. Its open and airy and simple to pull in and out. Its my go to location eventhough its a bit further than others. Great staff.
michael KStaff was so helpful. I would not use anyone else if I needed u haul services
Joni TThese guys are always friendly, helpful and nice to deal with since the location was purchased by the new owners. The truck is definately well used, but is decent working condition. Will use again.
terry aEverything was very nice from begining to end
Frederick CDrop off at secondary outdoor location. Attendant was very friendly, made process easy and fast. Most appreciated!
Michael BGary was a great help. Made the rental process simple.
Brian Mall three people working were very kind and very professional knew what they were doing and worked well with others who worked there and with people walking in to make sure everything was running smoothly and everyone was happy. I wouldn’t change a thing. Gary and Jason were extremely helpful. they were both always smiling and moving fast and ready to help. Seem to love their job very well it showed.
LEE MThe employees at this location are always professional and friendly and make the rental process fun! I highly recommend this U-Haul location to everyone !!
John BKeep up the great work!
TORIANO MThe office is in a trailer and the surroundings are poorly maintained. The access to trailer is not good either
Satish VEveryone was great!
John MSo, I came to this place after my 9 am rental didn't open on time and then didn't have the truck. I love the original spot though this spot was nice despite thier office being worked on.
James CThe windshield wiper was broken, so I couldn't use it in the rain when returning the truck. Also, my initial reservation was in Delray; when I arrived to pick up the truck, there wasn't one available at that location, and they sent me to Boca Raton, which delayed the moving.
Claudio CThe agent, Hunter, told me when I signed in that insurance is required to rent a cargo van. When I told him my personal coverage covers a cargo van, he said he was new and couldn't do anything about it. He called over his manager, Gary, who told me the same thing his regional manager told them: to make insurance mandatory for cargo rentals. Gary told me this was a new policy that started on June 1, 2026. I then showed Gary a rental agreement from June 6th, from the same location, where I got a cargo van with no coverage. He said he wanted to go back and update that closed-out agreement to add insurance. I told him, " That's ridiculous. I will take this up by filing a complaint within the next day or so... I can't imagine how many renters have been forced to buy insurance at this location because they were told they have to. I didn't appreciate all the calls I now have to make because of this nonsense.
David mShady McGrady
JONATHAN DI didn't have this U-Haul. Please get mt name and email address out of your system. Double check your information
Veronika KCouldn’t use the truck! As soon I got the rental truck from Boca Raton to West Palm the car was overheated and had to stop for 3 hours to get the engine cooled again. Getting back to the place to return it and explain the issue, the answer from the guy was “sorry I’m not a technician” really?? I had to pay for a truck that couldn’t use it.
gustavo cI was supposed to pick up at a different location and the truck was not Gauranteed and given away to a walk in right before me. I had to go to this location to rent
Jordan RThe customer service was impeccable. The gentleman that checked us in was quick, efficient and explained everything thoroughly.
Allison KBilled me for 8 gallons of gas. Our total mileage was 16 miles driven. And we put in 3 gallons to cover the 16 miles we drove. Crooks.
Scott CVery nice guys who work there
BRIAN FExcellent service
Bill T