This is ridiculously overpriced. We rented for 2 days and get a $130+ bill. Why are you charging mileage and $40.00 day on top of it. Should be one or another especially since we are paying the gas. Don'tthink it was properly cleaned since there was a sweater behind the driver's seat.Judi R.
Customer Reviews for Storage West Lawton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Chad B.
Because of Covid no personal contact was made. Made reservations on line. We wanted to pick the truck up after closing, so we used their automated system onsite. Everything worked great. When we rented the truck, we also scheduled loaders and unloaders. They called us immediately, and we settled on a date and time. U-Haul is a great company, and we would definitely recommend it.Deborah J.
Customer did not leave a comment.Garrett J.
Great personnel to work with, who assisted me with everything that I needed.richard W.
Have the place staffed. Second time I have used the place for a return but nobody there. Have to call and wait for assistance. My time is valuable too. Hate to have to wait for someone to show up.Philip S.
Customer did not leave a comment.Philip S.
Customer did not leave a comment.Ricci R.
Turned in after hours no one was present.Derek W.
the entire experience was too techy for us 60-year-olds. Never want to go thru that again.Brian A.
Trailer dropped off in the evening the facilities email wouldn't work so I left a voice mail. Found out Thur that contract was still open called the facility and uhaul, got a call from the manager about noon saying the contract was closed out. Found out several hours later that it wasn't. I went to facility before closing time to find nobody there. I finally figured out how to do the app return so I closed it out my self. Got charged a late fee.Richard W.
Customer did not leave a comment.William G.
Whole experience so far has been horrible and I am really up set with the truck and the fee for checkout and how difficult it was to check out and the lack of communication and being told different things whole process has been completely bs wish I would have just went with about her locationLance W.
Had a flat tire after I had already paid. Requiring me to spend 2 hours of my time to the uhaul to a local tire shop for replacement. The tire had multiple large staples in it.Levi W.
I got a inclosed trailer to keep my boxes from getting wet do to the expected rainfall. Only to get to my destination and be told it has a leak somewhere because all my boxes were wet and i paid for all of them at uhaul to have to bye 2 more when i got to Dallas because the boxes were so wet it wouldn't hold the stuff inside.Mary S.
Nothing. Friendly people. Good servicePhil F.