Customer Reviews for StorageBlue McCarter Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of StorageBlue McCarter Hwy

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Colleen W.
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Alex gave wonderful service. Everything was explained thoroughly. If I need a truck again, this location will be my go to.

Madeline R.
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Customer did not leave a comment.

Davella S.
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Customer did not leave a comment.

ROSE P.
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Customer did not leave a comment.

Akhandalamani A.
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Customer did not leave a comment.

Rabie B.
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Customer did not leave a comment.

Frank L.
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Still don't understand why my bill was so high for 5 miles smfh

Michael U.
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Customer did not leave a comment.

Salvador P.
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Absolutely nothing. Everything went smoothly.

SUSAN S.
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Customer did not leave a comment.

Savannah C.
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Customer did not leave a comment.

RAKISTE B.
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Customer did not leave a comment.

TATIANNA B.
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It was terrible. Gave me the keys to a blocked in car. Waited over an hour just for keys even though I already paid. Wanted the rental at 10 am didn't get it until 11 and still had to bring it back at 2 when I paid for a 4 hr rental. Customer service was terrible. Overall horrific experience.

Humberto G.
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Customer did not leave a comment.

Tanisha B.
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I was charged for furniture pads that I did not receive even after I asked the person in the rental office for them they told me no because they were not in my agreement. And no one has credited mg account for that charge.

Emmanuel G.
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My truck wasn't there so I had to use another truck the was a bit smaller .

Delroy S.
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Truck was very dirty inside and out. The CSR was almost an hit late. For. 9am up the trick was receive at 10am. The handcart request wasn't available and was told I had to wait for the other employee to get there.

Susana C.
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Customer did not leave a comment.

Allie V.
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Actually provide the equipment that is requested. If you can't provide it then you should notify the customer, not charge them for it and not ignore their emails in regard to the missing equipment/extra charges

Shanta C.
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A very pleasant experience with them. This location Was great and the young man at the front desk was awesome. I would refer this location to my family and friends. Keep the friendly employees at this location. 3/6/2020 11:00am The employee performed his job great not only with me the other customers I seen how m attend to. Thumbs up!!

Janet C.
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Customer did not leave a comment.

Linda K.
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Luis T.
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Exavier R.
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The process off the app is very confusing. The attendant was really helpful and made it easy for me.

Ruth A.
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Provide an accurate quote!!! My quote was $34 and change! My actual invoice was almost $50!!!! That's a big difference! Not cool!

Carlos M.
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Customer did not leave a comment.

Yeda K.
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The attendant are so nice and efficient

Pedro R.
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Customer did not leave a comment.

Miguel F.
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Joseph B.
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Great service, great staff. Nothing I can suggest to improve.

Linda D.
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Customer did not leave a comment.

Jessica P.
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Everything was great

anthony V.
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Customer did not leave a comment.

Hugo Z.
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It was my first time at this location. Wonderful experience. I'll be back

saundra K.
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Customer did not leave a comment.

Williemae R.
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Magdalena V.
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Anthony B.
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Cut down mileage charge

MARISOL S.
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The truck had no breaks and they charged me $71.98 for the same service I got at a different U-Haul location for $37.95.

MARVIN T.
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Customer did not leave a comment.

Claribel G.
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Improved the app to get truck. Couldn't get approval therefore needed in person customer assisted.

Luisa P.
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Customer did not leave a comment.

Chantrey M.
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Your pricing is too expensive. .99 per mile is ridiculous. No savings coupons/discounts were available

Sai Sandeep M.
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Customer did not leave a comment.

Pedro D.
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jaymie F.
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nereira G.
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great staff

Talita M.
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luis M.
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Ivan A.
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Friendly staff, fast service

Enrique S.
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great customer service and professionalism at this location

Shakiya H.
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Customer did not leave a comment.

Ruth S.
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Too much hidden fees. I tried to use the "free storage" service for a dresser and box spring that I was unable to bring in the apt. The rep told me since it was not the 1st I had to pay the prorated price which was over $80. If I left the items in the truck I would be charged $200. My choice ended up having the items donated to one of the employee. I was very sad and disappointed about this situation. Both items were new and I felt that I was swindled. It was such a horrible experience. The storage should have been free since uhaul already changed me close to $200 for service and fees. I will never recommend u-haul to anyone. I've told all my colleagues and friends not to use u-haul it's cheaper to use movers than to be taken advantage and swindled by u-haul.

edinson M.
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Customer did not leave a comment.

Steven S.
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Rented a 10ft truck but the previous renter hadn't returned it by the time I had gone to pick it up. The attendant was very apologetic and quick to come up with a favorable resolution. We were able to move everything that we needed all in the time we needed it.

jihad J.
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great customer service quick and fast service

Keith C.
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Customer did not leave a comment.

James W.
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Lloyd B.
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Sharonda J.
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Carlos E.
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Nothing

Amanda Ryann G.
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Customer did not leave a comment.

Janel D.
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Customer did not leave a comment.

Huiwen D.
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Changed my Rental Drop off location

Kiffin K.
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Well open at d exact time they say that's all.they 10 and it opens 10:30 on Sundays

Cheryl D.
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Customer did not leave a comment.

alrahman H.
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Well I was scheduled to pick up my u haul at 500pm and I was there on time I did not receive my u haul keys until 600 and I scheduled the is pick up on-line I was hoping my bank account said the 40.00 credit but it did not so ,????????????but all my stuff is there with my help

philip B.
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Customer did not leave a comment.

Christian G.
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Customer did not leave a comment.

John H.
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My first appointment at the fashion supply on 7th ave. was bad. They had a truck, but no key. I was told I would receive a $50 credit for the trouble, but have not seen it. The Mt. Pleasant location was clean, quick, friendly, and professional.

miosoti O.
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The truck was great but the process for actual renting was a little crazy. they gave my reservation to someone else. I received text that truck was due back without even have picked it up yet. I was given someone else's reservation with same last name when I went. My bank card was attached with someone else address and license number. then was supposedly fixed. Got called 1 hr later they were confused supposedly fixed over phone, then early next day still got call asking for card again for 3rd time now cause still had info incorrect or mixed.

Natalie O.
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Customer did not leave a comment.

Jannah H.
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Yvonne H.
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Quick, friendly service.

Ibnallah K.
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Customer did not leave a comment.

Marcos H.
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Luis and his co-worker were both great. Luis showed me the truck, explained the rules and gave me tips. I would use this U-haul location again.

Ira G.
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I did book my uhaul rental for this location. As I was now told over the phone I could submit my uber receipt for my transportation to the uhaul, at the location, for reimbursement later, I was disappointed to be informed that they do not accept the receipts at the location, and that has to be sent to uhaul. The representatives did not show me anything in the truck, and instead of letting me make safe adjustments before driving the vehicle, the employee pulled it out into the middle of the street, blocking traffic, forcing me to immediately enter and drive the vehicle. I am not a truck driver on most days, it would be nice to have a moment to get used to my vehicle! In addition the representative offered to let me change my return location to save $30. He did not know the facilities hours, but said that they are always open till 5pm at least. That was a lie, the facility was closed on Sundays.

zachria R.
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Customer did not leave a comment.

kai Z.
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David R.
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It would be great if you give at least a 10% discount for return costumers who rent more than once on a one way trip over 400 miles..

Silvana L.
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Customer did not leave a comment.

SHAWN P.
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This is my second time here and once again the person was rude! I went to drop the truck off because I know they don't usually have trucks and they were close. Win-win for everyone. I had a box that I needed to dump and the guy gave me major attitude about it. Between the cost for me to move from Boston, get a storage unit for two months, order another moving van and truck to move my stuff out of storage- I spent close to $500.00 with Uhaul recently, the last thing I needed is someone telling me I can't put a box in a dumpster because people are paying for it. The dumpster needed to be emptied and was over flowing, so if people are paying for it- I can tell you they weren't getting their money's worth. And he had the nerve to tell me I was the most condescending customer he had when he was the one telling me off because I wanted to throw a box away. The nerve of him. I will never go back to that location again.

ANNE M.
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I had asked whoever was working at storage blue in Newark on Wednesday morning, I think his name was Atif, if he could let me know if the truck came back early, before five-- The truck came back at one, but he didn't pass on the message to the next person coming into work, sadly-- I had reserved a utility dolly, an appliance dolly, and a dozen furniture pads, which I then changed to two utility dollies, and 18 furniture pads--the reservation did not reflect the change. When I got there, nothing was at that location aside from the appliance dolly, I had to go to a second location on Broadway to get the equipment that I had reserved-- Also, someone at the storage blue location had recorded the amount of gas incorrectly, and I had to get the person at the Broadway location to change my equipment contract-- So, a lot of wasted time––and lack of communication–– Also, almost no one at either location seemed to know if this was a commercial vehicle, and whether or not I could drive on all bridges and tunnels and roadways with a truck. One guy eventually told me "no parkways"--I really think this needs to be a sheet of paper that you hand out to everybody who rents a truck--it's not something we automatically know-- Thanks for reading––Anne, contract number 95153950

Andy A.
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Everything went smoothly, no hassle. Customer service was excellent.

Margaret M.
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Customer did not leave a comment.

SHAWN P.
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The agent at the window was not pleasant and gave me a form already checked off and told me to sign. Didn't want me to read what I was signing. The van was dirty with scraps of material and white dust. I was not happy, but needed the van immediately. I told the agent and he said it was just returned.

Yuxin X.
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Customer did not leave a comment.

NEKTARIOS GEORGI T.
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Customer did not leave a comment.

Veronique D.
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the location is not easy to find because it's inside the StorageBlue facility, while one expects to see the U-HAUL colors and logo. A bit of U-HAUL signage from McCarter Highway would be helpful

Reale R.
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Customer did not leave a comment.

ANNETTE D.
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Customer did not leave a comment.

Jeffery H.
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the same u guys did for me

Willie M.
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Worker was very helpful with directions to avoid tolls but then forgot to put the dolly on the On the truck so I have to come back and get it it was a waste of time. Other than that it was a easy process

Ijeoma N.
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THERE IS NO VISIBLE KEY DROP BOX, I CIRCLED THE FACILITY FOR 15-20 MINS LOOKING FOR IT. I EVENTUALLY HAD TO CALL UHAUL AND ASK FOR HELP.

Janet C.
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Customer did not leave a comment.

ROBERT D.
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There was an issue with one tire but the attendant was detailed oriented and gave proper warning. Your mileage calculator was off by 26 miles. Both check in and check out we're easy. Much respect for your worker great help and attitude

Annakaye R.
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Customer did not leave a comment.

Chenyuan W.
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the price :D

Ana N.
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Customer did not leave a comment.

VENKATARAMANA K.
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Worst experience ever would never recommend anyone When I took the vehicle it was not clean And fuel tank was not full no body informed me I have to top fuel up they charged me 20$ extra for fuel.

No reviews have been submitted for this location.

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